CheapOair review: I reclaiming my credit to cheapoair for new flight. My phone 703.362.7189 -([protected]@msn.com)

I am trying to get this credit according to exact terms and rules, however they don't honor their terms and charging me even more. I was 48 minutes on call wait and asked for supervisor no response. If I don't hear back I will file my complaint with DOT and FAA.

Here is my credit:
[protected]@cheapoair.com
[protected]@msn.com
Dear Khosroe Rezaeipour
Thank you for choosing CheapOair.com
As per our conversation and as agreed, we have cancelled your Booking Number [protected] with a $50.00 USD cancellation fee, for passengers
Name : Khosrow Rezaeipour

You will now have a credit, in the amount of $340.51 USD, with American Airlines, Airlines. This credit will be valid for one year from the original date of issue 1/30/2023 all travel must be completed on, or before, 1/29/2024 and is only valid for travel on American Airlines, Airlines. All changes are subject to availability and airline fare rules. At the time of rebooking you agree to pay an airline penalty of $0 USD per person plus fare difference if any. This credit is NON TRANSFERABLE and NON REFUNDABLE, it may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s).

Please be advised that the credit can only be rebooked through our Customer Service team. You can contact us 8 AM - 2 AM EST at [protected] or [protected] (if you are calling from outside the U.S.) for further assistance.

Thank you,
CheapOair.com
Customer Service