Cell C
reviews and complaints

I started porting my number from 04/10/2022 and it failed 7 times so far and there's no resolution. The porting department would either advise me to try again or I'm told they have escalated the matter to their back office which I cannot speak to and I never receive any feedback for that "Back office" which I think does not exist. Yesterday (08/10/2022) I was told the issue has been resolved because it wasn't just me that had the problem. I went to Telkom, they did their part successfully. I got the Cell C sms and I replied with just the OTP within a minute as I have been doing. I called them today, still failed. WHY IS CELL C BLOCKING ME FROM LEAVING THEM?

OTP that I replied with:

04/10/2022 Cell C sms came in at 12:59 and I replied at 13:01 - 99551

13/10/2022 Cell C sms came in at 00:31 and I replied at 04:23 - 76938

17/10/2022 Cell C sms came in at 14:32 and I replied at 14:32 - 37920

21/10/2022 Cell C sms came in at 15:31 and I replied at 15:31 - 98601

27/10/2022 Cell C sms came in at 12:08 and I replied at 12:08 - 04179

04/11/2022 Cell C sms came in at 16:54 and I replied at 17:01 - 70828

08/11/2022 Cell C sms came in at 17:08 and I replied at 17:08 - 13720

I AM GATVOEL!

I took a phone and later added a router at cell c in 2018. 2021 July I asked them to block my cards because my phone was stolen and the person was using my phone and number, they cancelled them. When I reactivated I only reactivated my cellphone number and not the router one. I called them asking about this, they said I had two contracts with them plus top up. I asked for proof of this and the consultant cold not find the proof of the contract she mentioned and escalated the case [protected]. Funny thing is during the security check they ask me how many contracts do I have I say 1 and pass the security check which should not be happening if I do have a 2nd contract. On my cell c app there is only the R99 contract showing, the one I know of yet I am billed R538 every month. I called to follow up they said they closed the call because they tried to call me (one time) I have been the one calling to follow up the other times. So I asked the consultant to open another case and escalate it link it with the old one, nothing has came out of that one as well. I would need their communications in writing via email at this point because it doesn't seem like they are even investigating this. I am really tired of telling the same story to your many consultants and still not be assisted.

I have been trying to get a paid letter from Cell C for some time now - my account was settled under debt review a long while ago, this is the only paid-up letter standing between me and my final clearance certificate. I've tried calling, I've emailed every possible "customer" address and my debt counsellors have done the exact same and all we get is crickets. They are all over you like a rash when you owe them money but when all you need is the record to say you've paid then silence!

For the past two weeks i have been trying to open a 2nd contract on my name for my son. they assist me with a new contract and says its approved, but then after 2 days i will contact the contracts department to see how far my order/delivery of the new cell phone will be, only to hear it has been rejected. when i do ask the reason why i get put trough from one department to the next with no assistance. i then went the route of re applying for a new cell contract for my son with the exact same problem, ie contract has been rejected and been put through to different departments without any answer as to why. this contract is for my son for his birthday and his birthday has come and gone and still i dont know why the contract has been rejected.

i would love feedback regarding this issue. Please contact me on ina.[protected]@gmail.com

To whom it may concern :

Hi : Since August 2022 I have been experiencing a huge problem where Cell C debited money without any dispute but it says my account had not been paid. The bill keep pillling up with charges that am not aware of.

I called customer care service since 10th of September since now no one is help but instant they hang up on line. I decided to pay my account using a direct deposit to pay for my account from 4 days prior but still they charge me for for that.. Currently my bill are too high, no payment update instead Cell C keep deducting R66 from my account without my Concern and I received my statement a night before my payment

How will I settle for this Matter

On the 1st of November 2022 I called to cancel my contract as it is at end of term on the 6th of December.

I was told to call again on the 7th of November to give 1 month notice.

I called before this date in July and August to cancel. I was informed on both occasions this had to be done on the first day of November.

When trying to cancel via 084143 and 147 service it takes forever to go through the menu or you are placed on hold for well over 5 minutes.

I called 6 times on the 1st of November only to be told on the last call to try again the 7th.

The agent before that could not help me because I failed the verification process which I used the next call only to succeed.

Even while trying to cancel due to affordability they still try and sell me a new contract. No respect for resolving my request, rather just want to get me to continue paying.

I am now fearing that they will tell me on the 7th that I had to cancel on the 1st and that the contract is going to auto renew and that I can not cancel and have to pay a penalty for not giving enough notice as per my contract.

Last year in July, I gave notice to Cell C to end dongle stick contract. They read the e-mail, but did not cancel the contract. End of that month, I received an invoice. Again I contacted them, they said they will cancel, but did not. After that, books of communication has been going on between me and Cell C, but they do not credit the "arrear" amount as they are suppose to. They handed me over to attorneys, and I explained to them as well the whole useless situation. Yet, they keep calling me. And now my credit score is affected as I am 2 months in arrears with Cell C (WHICH I AM NOT!)

I just got my 2 months old phone (contract) booked for technical issues. It's anl Samsung A73. The store is refusing to give me a loan phone at the moment, they have excuses every time I go to the branch. This is a huge inconvenience for my livelihood! Can't perform transactions or travel to work as I use taxify! This is the lakeside mall branch in benoni. PLEASE ASSIST.

Email:[protected]@gmail.com

Alternative contact :[protected]

Paid up the account 25/5/2022 , I have not received a paid up letter.i last requested one this afternoon at their shop and was told it will take long for me to get a paid up letter as the people at their shops are requesting on clients behalf 🙄.

I called in on the 11/10 and was told that they will request on my behalf,which is not guaranteed but just to give benefit of the doubt. I was also told that I can also try send a request on my side only to find the email given by staff member was incorrect.

This ongoing as the is no direct email or contact to be assisted,very frustrating 😔

I'm on contract with other service provider but using cell c network, on Saturday I bought discounted data for 7 days amount to R79 which was supposed to be 1GB every day but I only got only for that saterday nothing since then .I called them but they referred me to Blue label connect which they in turn referred me back to cell c siting that they don't sell data

August 2022, i took a sim - data contract with Cell c.

It didnt work the whole month then i called them and told them my problem. The agent told me that everything was fine on 5he system. But still no network coverage..

September i called them again and another agent told me that they gave me the wrong package that doesnt support my network area. I told them that its not my fault they must cancel the contract because i cannot pay for something im not using. 😭😭

Yhooo these people dont wanna help me, they debit in my account and when i call them they always tell me that tbey gonna lodge a complain, theygonna call me befor 48hrs. After 2 days when i call them back they busy telling me that theyve been trying to call me and my phone was off. Which is a lie they dont call me back.

I want cell c to cancel that contract because its not my fault, they gave me the wrong package.

We have queried numerous times with no response.

On 25 September 2022

We spoke to Norman L at 11:57am.

Reference number : [protected].

We requested information as to why was a month to month data contract converted into a 24 month contract without our approval.

We also request information regarding the cancelation of this contract.

We have still not received feedback. We request urgent feedback.

Thank you

Good day, 

Kindly note that I have recently been contacted by no less than 2 strangers. When asked where they obtained my number, they promptly advised that same was given to them by CELL C. Please see below screenshot of one of the most recent interactions.

Please advise why CELL C is leaking my information/number to third parties? This is a breach of the POPI/POPIA Act and I didn't agree nor consented to my information being "spread around". You know I can sue you for this, right?

I suggest you conduct an internal investigation and establish how my information got out and by whose authority. As I deem this unacceptable that third party companies are being fed same. 

I await your urgent response. 

Kind regards, 

Anina Kruger [protected]

Terrible service from Cell C

I have recently started a new job and as part of my mobile allowance, I need to migrate my number to an enterprise work package by porting my existing number. I request the cancellation of my contract on the 1st of October 2022. Cell C responded saying I have a penalty of approx. R4000 to cancel the contract which expires in March 2023. This is not true as I haven't upgraded for some time and the contract is now month-to-month. Cell C said I signed a contract with their Hatfield branch which I have never visited. They advised they would get proof of the contract and provide feedback within 48 hours. It is now the 18th of October and I have emailed them approx. 6 times with no feedback.

The contact centre number is [protected] and is a call centre for clients with "exclusive" packages. However, it doesn't work and gets reverted to the "normal" call centre. The agents here cannot help as I am an exclusive client even though I never asked for this. They then transfer me pack to this "exclusive" call centre where nobody answers. This back-and-forth has been going on for two days now. Eventually, after begging to speak to the manager at the "normal" call centre, they promised someone would contact me today, 18 October, for feedback at 14:00. Needless to say, nobody called me. The worst service I have ever experienced in my life. I have to move my package by the end of this month. I wait with bated breath.

I received a call from Cell C claiming that they can reduce my monthly cost from R800 to R400 (don't have exact amounts) I expressed that if anything I would like to know how much data was attached, was told that included is 30GB data and they said they would send me a sim to use in a dongle which I said I didn't want, only to be told its linked to the number so the kids or anyone can use it etc etc.

Now it appears all he did was add R249 (30GB) package to my existing contracts, no discount on the bill and I cannot get Cell C to provide the recordings to prove to them, the worst now after 20 calls or so I manage to pass their security check, now I get a call 5 days later and now they want to verify before helping me and I fail a security test. They ask what was the last debit order amount! I supposed be sitting on banking or all other documents in case they ask a question... it is virtually impossibly to cancel something that they illegally added to your account. CELL C ARE FRAUSTERS. PLEASE BE WARNED DO NOT ENGAGE WITH ANYONE ONE TELEPHONICALLY FROM CELL C.

Good day - I am struggling to get Paid up letter from Cell c - since 2021 - I have been calling this 084 135 - but that number is so useless if you put your number - the response you get is that your number does not exist - when you try other options you get cut off. if you are lucky to get a Consultant they always pass the bark by transferring you to somewhere - and also that consultant will pass you to someone else - been struggling with this for a while for simple Paid up letter .

the number i used to use was [protected]

can someone help me please my email address - [protected]@gmail.com

my cell number [protected]

regards

Balter Mtyali

On the 3rd of October I signed a contract for a new Samsung ZFlip4 phone - the special included a free pair of Earbuds - after signing the contract the agent told me that the earbuds are out of stock and they don't know when they will get more stock as the warehouse is saying it is on back-order. Till today, they have not received stock and they don't know when they will get stock.

The challenge I have is that the special offer did not indicate the inclusion of earbuds "while stocks last" - I demand to have a pair of earbuds included in my deal that I signed on the 3rd of October and I'm not prepared to wait such an extensive time until Cell C warehouse manage to purchase more from Samsung.

Had a contract with CellC, Contract was paid in full by Nov/Dec 2021. Since Then, after Numerous attempts and Reference numbers and phoning and sending proof of payments, CellC is still deducting from my account and its October 2022. So, I have a huge credit. Still struggling to get my credit!

I also had numerous of calls that Cellc has dropped the phone in my ear + If I want to know what the advisors name is, or who I am speaking with, they have no response at all and ignore my question. I went to Cellc Nelspruit, Ilanga Mall and even then, they put the phone down in Musa's ear who is the advisor for Nelspruit.

This is very bad service! they are always helpful to get the contact, but as soon as any other situation surfaces, then you struggle for months to sort it out!

This is Terrible service to say the least.

Dear Cell C

I am sick and tired of you for not finalising my refund.

Firsty your customer service department is quick to say that someone will come back within 24 hours and no one is coming back.

I made a lot of calls to your call centre that always tell me that someone will come back to me, and no one did.

I am listing a lot of case numbers from your sight asking for the same documents over and over again without solving my problem.

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]

My next move is to go to the ombudsman, Hellopeter, radio's and the newspapers if this problem is not solved within the next 24 hours

REF [protected]/[protected]

Mr Charley Pietersen

Author, Inspirational Speaker, Life-Coach & Facilitator

Doctorate in Humanitarianism, Honoris Causa (The Global Alliance, USA)

[protected]

Hi my name is Lebogang Seleke and I was cellc contract customer, things didn't go well for me then I couldn't pay the amount that I owed, then they send their debt collectors to get that money from me, then I paid all the amount, last payment was in November 2021 and then the debt collectors promised me they gonna send me my paid up letter within 24hrs till this day I haven't received it and it appears on my credit profile and it says I'm 6 months in arrears, please look into this matter and help me