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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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1:52 am EDT
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Cell C contract

i laid a complaint in April after cell c took more money than the amount we agreed on and the lady i spoke to promised to get back me and she never did,i got a call later from cell c again and the gentleman i spoke to promised to escalete my matter and that someone will call in the next 7 days if i heard correct not 7 years,and still nothing ,i havent been paying my monthly installment because i have been waiting for my matter to be attended to and the correct amount to be confirmed but no one is bothering,as long as my phone is no longer working then its okay for cell c,they dont sent statement,they dont call anymore and the next thing i know my name will be listed.Cell C has a very bad customer service and you people dont care about your customers .Today is July and boom i see -3000 from my account taken by cell C ,for what i dont know ,you people are crooks ,i complained about extra 300 hundred extra taken and today you taking 3000 just for fun of it ,what a wow..

i need someone to please call me so that i can cancel the contract ,my number is [protected]/[protected] .i am just giving the number but i know it will not happen ,thank you so much guys for your poor service ,it means alot.

Desired outcome: i want to cancel my contract with Cell C

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7:05 am EDT
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Cell C Phone contract

I went to cell c shop in Cresta mall, The lady who was assisting me was so helpful but unfortunately the guys helping at the credit department was quite rude and mean… I went to open a new contact which I was told I only qualify for R250 credit, I nicely asked the lady that since the winding I wanted was R269 can’t I be given R16 top up which I got an impression that I can get a 10% top up on top of the R250.. Sandly the guy by the name MJ refused and said I didn’t bring a payslip though I was told to go to the bank and print a 6 months statement that wil replace the payslip… I am a very disappointed client..

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12:39 pm EDT
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Cell C Fraudulent Contract under my Name

I received an SMS from a credit bureau informing that Cell C did a credit check on my name on 22-06-2022, I immediately called Cell C to notify them that I didn't request or apply for any account with them. I also sent an email to their customer and fraud department. Nothing was done after that, on 21-07-2022, I received an email from the credit bureau that an account was opened on 24-06-2022. They did nothing to stop the application of this account after informing immediately when they were still doing credit checks. I submitted the affidavit and I copy as specified but when I followed up still nothing is being done. This is causing me time, money and energy to be up and down trying to fix something which the company is careless about our personal information, they allow anyone to open an account without doing proper security checks. Can I get someone to really solve this thing. It's for the second time this they allow someone to open an account under my name.

Desired outcome: The account must be closed and I don't intend to open an account with Cell C, so please block any future applications under my name.

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Update by Jeremiah M
Aug 02, 2022 4:09 am EDT

Good day,

May I please have a feedback on this query.

Thanks and regards,

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8:54 am EDT
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Cell C Land line

Greetings

I phoned on the 19th July to have my wi fi disconnected ……I spoke to the cancellation department……they gave me the okay sign….but now I find they disconnected my landline also…..I had the landline number for many many years …..I am a church pastor ……now the congregation could not phone me …all because of Telkom….who disconnected me…

Please can management please help me to get my old church contact number back.

I must admit I am very very disappointed with Telkom

Thank you

Pastor Bryan Naidoo …..book of life…[protected]

Address…..73 Viewhaven Drive…Phoenix Durban

Email…..[protected]@icloud.com.

Cell ……[protected]

Desired outcome: Get my old number …[protected]….back in operation

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8:49 am EDT
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Cell C long outstanding claim for stolen cellphone

On the 6 of June I reported my cellphone to cell c Kimberley with all my details police report statements of the break in to my car on 5 July i have to give again all the details and police reports I did not t receive any feedback after that until i threatened to go public on social media about cell c poor service

then suddenly they want photos and a invoice for the repair on my vehicle i send it then by email again yesterday I got a mail that my claim was successful and I paid the excess fee of 409.90 then I received a mail after two days after I sent proof of payment of the excess fee I received a email that I must provide the name of the store were i can pick it up I the reply request the name and places where the closest store is to Kuruman they reply with" there is no store in Kuruman" damn i know that that is not what i asked for! Again i start to threaten with social media and only then somebody respond that the cellphone can be delivered to my home and work address I then reply with my work address and they request me to confirm the address with a photo of the police station where I work and the address then I received another email please send the address where the cellphone can be delivered DAMN IS THIS PEOPLE NOT SERIOUS ABOUT THEIR WORK OR DONT THEY CONSENTRATE ON WHAT THEY ARE DOING

later sombody phone from device insurance

and again ask me where is my nearest store when i freaked out over the phone the lady the said oh we will delivered your cellphone to Kuruman police station and she give the address that I supplied in my email is she not concentrate on her work or what

THE DETAILS OF MY CELLPHONE NUMBER AND TICKET NUMBERS OF EMAILS IS AS FOLLOWS

CELL NUMBER OF PHONE STOLEN [protected]

TICKET NUMBERS 134257 AND 112000

please look in to this matter because this is highly unprofessional service from cell c

have nice day

Jan Britz TEL [protected] or after hours [protected] { this number is my wife's cellphone number at home}

Desired outcome: ALREDY MENTIONED IN COMPLAIN DETAILS

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5:39 am EDT
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Cell C My contract

After 4 months of begging and pleading and no one to assist except a shop clerk, you cut my line? again! and I have paid you in full and proved it by emailing all documents and dropping off physical evidencce - nothing has been done and i've waited for a week now to send you correspondence. Sort out my account today or I will be laying charges against Cell C. I am due an upgrade which I cannot get, my lines are cut, I am harrassed by your people asking me to pay and i'm fuming mad at your poor service! Alison [protected] - you can call me on [protected] since that line is OFF

Desired outcome: Capture my payments today - phone Cell C Northgate and speak to Jeanette. I want my upgrade, my lines back on and my account to be able to go back onto debit order

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2:52 am EDT

Cell C Cell C Network

The network of cell c is of in our town Brandfort for a number of days now . Whe cant make or recieve any calls , sms nor mms . Can someone plz fix net network probleme

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3:17 pm EDT
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Cell C Fraudulent Cell C debit orders

I have been receiving a debit order on my bank account since August 2020. I have NOT applied for any Cell C accounts yet every month an amount of R722.50 has been debited and I have had to reverse this debit every month, costing me money and affecting my credit score. I have tried calling Cell C and have been sent from pillar to post and even the legal dept cannot help me, they say cancel with your bank. My bank says cancel with Cell C and so it's been going. The Cell C fraudsters keep changing the debit order reference every month so my bank cant stop it and I cannot close the account as my debits and salary come off there.

This has caused me so much grief and affected me mentally as I cannot obtain credit due to my score. all because of the thieves at Cell C. They have now listed a default on my Transunion profile for an amount of R722.50, which I know nothing about. I wonder how many others have been scammed by these skelms.

I wanted this default removed ASAP or I approach the Ombud. This is affecting my livelihood and ability to provide for my family as I need to buy a new vehicle but cannot do so. I am in sales and need a new car for my job.

Desired outcome: Remove default, I do no have a Cell C account. If you persist then please send me a copy of the contract I signed?????This is blatant fraud

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1:28 pm EDT
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Cell C Prolonged wait for a paid-up letter

This is the latest on my forever ongoing request for a paid-up letter.

So after I posted a complaint on the 22nd of June 2022 I received a call about two days thereafter to investigate my case, which was by far the most assistance I've ever gotten from cellc.

On the call I was informed that there was an outstanding amount which Cell C had not brought to my attention or notified me about, hence the reason they could not provide me with a paid-up letter.

I decided to pay what ever I needed to so that this nightmare could finally be over.

When liaising with the cellc agents I specifically asked that when I make payment will I receive a paid-up letter and it was said that the amount owed will be the handover amount of the paid-up letter.

I then made an immediate payment on the 6th of July 2022 with good faith that this time it would not be a long drawn out process to receive feedback, the following day the agent responded and confirmed receipt of proof of payment, thereafter a request was made to allocate the payment to the correct account.

Since then I have not received any feedback even after sending countless emails to all the cellc emails that I could find. I was told it would take a maximum of 72 hours to receive feedback. It is now heading for 2 weeks since I made that final payment.

I said this before and I'll say it again. I am in urgent need of the paid-up letter. I did the right thing and now cellc yet again is not responding to any of my emails. I am attaching the email that states that cellc is in receipt of the proof of payment.

Unfortunately this is my last attempt to resolve this myself. If I do not receive the paid-up letter by the end of the week I will have no choice but to take legal action against cellc to resolve this matter as it is a major setback in my life. It is not only affecting me but my family as well.

Desired outcome: Paid-up letter

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Update by Mr Brink
Jul 22, 2022 3:42 am EDT

I received feedback regarding this but no paid-up letter. I do not understand what the hold up. The account is paid-u in full. Why am I waiting this long.

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11:24 pm EDT
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Cell C Contract [protected] that is permanently deactivated

I have had an existing contract with Cell C Kimberley . I seldom use the phone for outgoing calls, mostly for Incoming Calls, WhatsApp and Video Calling. In last week it came to my attention when my office colleague's, family members and friends complained they cannot reach me it says 'The Number does not exist'. In last week I was in Centurion and went to the Office in the mall. Very unhelpful and said I should call Customer care and I cannot do it there and I asked how do I call them since I am blocked from everything. They ended upbgiving me a statement with an amount of R3 705 and told to to sort itvout with legal. Eventually got to call Customer from my family member number when I returned to Kimberley they referred to to Legal as my Contract Number was permanently deactivated. Upon enquiry, Cell C never debited my account . According to them I payed R516 less and an R87 in April 2022. Then my account was not debited for May and June which automatically made me in arrears for 3 months and permanently deactivated my contract on 30th June. My contract is monthly R429, However I was still billed for July and because my contract was cancelled upon Cell C instruction I was liable to pay R3 705. The saddest part of it all I was always a loyal customer it was just this year was a bit financially difficult withh my mom's passing. I was due for a upgrade in September and now ai was forced to pay the whoke outstanding cobtract amoubt which comes to end actually in December on top of it I do not have access to my phone number and its where alll my details and bankig details go to. So just imagine all this frustration and several sections I had to call. I humbly request Cell C to look inro this matter and see howbthey can please accommodate me to reinstate my contract. As I have had this number for moat of my working careers and to change numbers now is a catastrophe.

Your assistance in this matter will be greatly appreciated.

Thank you

Rowena Kenny

Desired outcome: To please have my contract re instated

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10:52 pm EDT

Cell C Simswap

Hi I've been trying to do a sim swap for the past 2 weeks and I'm still not getting it due to incorrect answers,this number is very important to me it is my life,I applied to many places I'm expecting calls,how can I remember numbers I dialed 2/3 months ago because I don't usually call with this phone there's another one for call

Desired outcome: Complete simswap

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6:49 am EDT

Cell C Sim car

I Retumetse Gloria Nkhekhe I lost my sim card about 8 months ago and I've been trying to get help for sim swap but nothing up until today, they telling me to go the the nearest cellc store of which we dont have it where i stay in Aliwal North Eastern Cape, so I am paying for something that i dont even get a benefit for I am now even thinking of changing my bank account I don't care even if i get a bed credit record because now my money is taken for what nothing. My number are as follow [protected]

Desired outcome: Poor service from cellc customer care

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4:39 am EDT
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Cell C my dads contracts was wrongly cancelled

this all started on the 29 April when I the daughter received a sms stating that the contracts will get deactivate .I sent the message to my dad . he then contacted customer service to find out what is happening. he spoke to agent who had assured him the service will not be cancelled as we making payment by the next day 30 April .

the next day 30 April they cancelled all my dads contracts which he had 5.

when we called up again on the 1 may they said to us that it was a mistake and they can see that the account was not in arrears.

till date nothing as been done to assist us. we have had 5 contracts and have been paying 2200 every month .

I'm very disappointed and would like to lay a formal complaint over the service we have received and have still received no help.

Desired outcome: I would like all my dads contracts to be reinstated as well as the payment we made of 7082 to be allocated to the account .

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8:07 am EDT

Cell C Cancellation of contract

On the 20th june 2022, I have made payment of r 14 252.23 to cell c to settle my contract debt, I was told once I have made the payment, I had make a phone call for cancellation of contract as the payment will reflect after 48 hours, I did call for the cancellation of contract only to find out that the money is not showing on their system, I was asked to send a proof of payment, I did send the proof of payment to the email address they gave me, after two days I did phone again, I heard the same story, I was then reffered to another department for allocation of funds, they also requested for proof of payment, I did send the proof of payment, july 8 2022, I recieve an sms with a reference then I was told the funds will be allocated in my account after 48 hours, till today's date no funds have been alocated in my account, when I phoned them they say their system shows that my query is still on process, its been weeks now

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5:32 am EDT
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Cell C Addiitonal line and Upgrade Issues

On the 24th of April I was called and sold an upgrade on my account by KZN CF Outbound (invoice number: 4381865IN0000948) Doctor Nkosi - Last week my services were canceled due to Non Payment. The agent did not upgrade my line but rather added an additional line to my account. this has lead to double invoices for the different lines.

I have tried calling 084 135, getting pushed from pillar to post. No one knows or cares.

I drove an hour to my closest store Three Rivers: They said I might as well take this to ICASA- there is no way they can help. Unless I pay what they say I won't be able to call. I don't owe the amount stated as payments have been allocated to separate accounts.

Please can I speak to a person that knows what to do? I am beyond irritated.

Regards

Heath

Desired outcome: For the upgrade to take effect, cancel the second line.

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8:53 am EDT
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Cell C Contract cancellation

On the 1st July 2022 I phoned the call center in order to cancel my contract. I was told that I won’t be able to cancel my month to month contract because cell-c has decide to put me (without my permission) on 24 months contract. I made it clear that I was not interest to be bound by a contract. I was coerce to believe that I can cancel the monthly contract at any time with no fees.

I then proceeded by sending an email and the below was their reply.

Thank you for contacting Cell C.

We have received your query regarding your Cell C account

Kindly note that the below SMS was sent to all customers regrading the changes on our Cancellation Terms and Conditions: "Dear Valued Customer. We have updated our terms and conditions to include an early cancellation penalty, which will be effective from 2021-11-01. Please click here https://www.cellc.co.za/cellc/subscriber-agreement to view our updated terms and conditions, which also outline your options regarding any changes to our charges. Please call us on 084 135 or email [protected]@cellc.co.za should you have any questions. Cell C"

Therefore for cancellation you are required to pay the Commitment amount.

Desired outcome: I want the contract cancelled without any fees as per advertisement.

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5:57 am EDT
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Cell C Contract refund

I have been trying to get a refund on my contract account but Cell C keeps toying with me like a yoyo. At first I wasn't even made aware that there was a refund due to me and later found out when I called to inquire about my account status.

I was asked to provide proof of payment for the account and I explained to Cell C that the proof of payment is from a different account to the one I had initially opened the account with and they said it was ok but when I provided the proof of payment, Cell C went silent and months later when I called to find out what was the hold up they told me that I provided the wrong proof of payment and this was after all the explanation I gave them and they were ok with them.

5 months later I am still cvalling Cell C and getting the same run-arounds. It is unfortunate that when we owe Cell C they are quick to list us but when they are supposed to give our refunds they prefer to screw us.

I am tired of this and I think the ombudsman or small claims court will help me get this matter resolved

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Update by Edmond Matimela
Jul 08, 2022 5:49 am EDT

I have paid the amount that Cell C said I have outstanding on the 30th June 2022, No one bothered to update my account and Cell C has since listed my account as adverse and has messed up my ITC record.

I have been calling Cell C on several occasions with them telling me that they can see the proof of payment has been attached and one of the people from them will call me in regards to my paid up letter but no-one did. When I call and request to speak to the collections department, No one answers my calls, as I type this letter, my call has been on hold for 30min without anyone answers.

How do you want us to pay but not do your part when you are supposed to?

I think it's about time I go to the ombudsman with this, my credit record is in shamble because of this and your people keep telling me about my case being under investigation. What is there to investigate when all the proof of payments are there?

Update by Edmond Matimela
Jul 08, 2022 6:30 am EDT

I have settled my accounts with with Cell C on the 30th June and have been trying to get them to send me a paid up letter and update my credit profile but without any luck. I keep calling Cell C and I am being told that my account is under investigation, when I called I was told that they can see that a proof of payment is attached to my account and that I have settled my accounts but noone is sending me my proof of payment of updating my ITC.

When I ask to speak to someone in the collections department, I am kept on hold for more than an hour with anyone taking my call.

I am really fed up such bad customer service from Cell C. I am going to take this up with the ombudsman since Cell C has no respect for its 9

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11:15 pm EDT

Cell C Unauthorised debit orders

This is the second monthly that I am receiving unauthorised debit orders onto my account. The latest transaction details are as follows:

RMB Private Bank:-) Paid from a/c..040585, 08 Jul: R1988 Ref.Cell C [protected] I; Avail R….

Desired outcome: Stop these unauthorised debit orders

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9:28 am EDT
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Cell C Cell C cancellation of contract

Good day.

I am filing a complaint and possibly a court case against Cell C for its extremely awful poor service and laziness of not helping me multiple times. I canceled my contract with cell c almost 3 years ago, the employee from cell c that apparently canceled my contract didn’t inform me that they changed my number to prepaid which means they didn’t cancel it at all.. not doing their job. To this day 7th of July 2022 (bear in mind I ended my contract 2019/2020) i am still being billed by cell c, I even have a different number and contract with MTN. The number from my cell c contract that I cancelled is not even in use or on any SIM card and they are still billing me every month. I phoned my bank and they recommended to open a court case. This is extremely frustrating too as I did not want to go to this extent yet but everytime I call 084 135 to try cancel it again and speak to an agent, they just kept transferring me to a different agent, not wanting to help me, almost on purposely not wanting me to cancel the contract so they carry on billing me. I’ve never felt so hopeless before. This is so so wrong. I need help please.

Desired outcome: To cancel the Prepaid contract with Cell C and for them to stop billing me for good. So I do not have to end up opening a court case against Cell C.

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4:35 am EDT
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Cell C Cell C

My Cell C contract ended in 04/06/2022.

I reached out to MTN in May 2022 to port my number so that I can take out a new contract with them.

Cell C released my number to MTN as my contract was ending.

I now still receive month to month bills from Cell C but I am not on their Network anymore.

I have tried to cancel numerous times but no one can assist me, they are sending me all over Cell C and sometimes when they put me through to the next person the line is lost and I have to start all over again.

My timeline is as follows:

1. I phoned the cancellation dept. they can't cancel because there is something wrong with the porting - they put me through to the port dept. - silence - nothing - no ringing - I waited for 10mins.

2. I phoned customer care - they can't help - wants to put me through to port dept - I ask for direct number - they put me through and the same as above happen.

3. I phone the number provided [protected] - and I speak to another consultant that cant help met - gives me the same direct number and puts me through to ports dept. - same thing as above, no ringing, silence not answering for 15mins.

4. I phone same number again - and another consultant puts me through to prepaid dept - I speak to another who puts me through to contract dept - and there again line gets lost somewhere - silence - no ringing - no music - no answer for 10mins.

Desired outcome: I just want my now month to month contract cancelled as Cell C is deducting money off my account and I am not even on their network anymore.Please help me.

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ChloeM
Cape Town, ZA
Jul 07, 2022 9:32 am EDT
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Oh my God the same thing is happening to me right now! Exact same experience with the customer service, being transferred from one person to the next. I actually had a breakdown and started crying cause no one can help me either. I’m considering opening a court case against Cell C.

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Mitz88
Alberton, ZA
Jul 08, 2022 3:02 am EDT
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Replying to comment of ChloeM

Hi CloeM, I sent e-mails to sm@cellc.co.za and custserv@cellc.com -

Bongani from Cell C phoned me on the same day to assist with the cancellation, It was so nice speaking to someone that could eventually help me and he was such a nice chap. I was relieved because it all adds up to a lot of money for nothing, na-da, niks as we don't use the network anymore. I hope someone will assist you as well as I know how frustrating and nerve-racking it is, lets hope my contract is also now finally cancelled. Good luck.

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.