Casetify’s earns a 1.2-star rating from 50 reviews, showing that the majority of smartphone accessory enthusiasts are dissatisfied with their purchases.
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Disappointing Experience with Casetify's Camera Protector & Customer Service
Yo, so I gotta say, I ain't too happy with Casetify. Me and my homies bought a camera protector for our iPhones, and that thing broke not once, but twice! Like, what the heck, man? We spent over 50 bucks on that thing, and it couldn't even last a couple months. And don't even get me started on their customer service. They talkin' 'bout some special warranty policy and all that jazz, but it don't cover the stuff we bought. And when we asked for a replacement, they said it was too late. Like, come on, y'all could at least try to make it right.
But I gotta give 'em props for one thing - they did offer us a discount code as a way to say sorry. It ain't much, but it's better than nothin', I guess. Still, I ain't gonna be buyin' from them again. Amazon sells these protectors for way cheaper, and they probably last longer too. So if you're lookin' for a camera protector, I'd say skip Casetify and go somewhere else. Trust me, you don't wanna deal with their customer service.
Disappointing Experience with Casetify: Poor Customer Service and Delayed Delivery
So, I was in a bit of a pickle after getting pickpocketed and losing my phone strap. I stumbled upon Casetify and was immediately drawn to their stylish options. I decided to go with a leather strap and placed my order. However, a few days went by and I still hadn't received any updates on my delivery. I decided to check in and found out that my product was still in production and wouldn't be shipped for a few more weeks.
I reached out to their customer service team and expressed my frustration. I explained that it wasn't clear on the website that the product wasn't actually available and asked for an update on the delivery date. I even asked for a discount for the inconvenience. However, it seemed like I was talking to a brick wall. The same response kept coming up, "We have tracked your order down, your order is still undergoing the production process. Please be advised that our production team usually takes 1 to 6 calendar days to process your order. Once the order is shipped out, you will receive a notification via email."
It's been two weeks now and my product is still in production. I have no idea when it will actually be shipped out. It's ridiculous, really. As someone who runs a small D2C brand, I know how important it is to treat customers with respect and care. I would never treat my customers with such blatant disregard and apathy. Needless to say, I will never be ordering from Casetify again.
Disappointing MagSafe Case and Terrible Customer Service from Casetify
I gotta tell you, I had a really bad experience with Casetify. I was so excited to get my hands on a MagSafe case for my iPhone 13 Pro Max, but it turned out to be a total disappointment. The magnet is so weak that my lightweight MagSafe wallet almost sticks to it, and even the slightest touch sends it flying away from my phone. I paid a whopping $75 for this piece of junk, and I feel like I got ripped off.
To make matters worse, the customer service at Casetify is just terrible. When I reached out to them about the problem, they asked me to send a video showing the issue. I did, but they replied with something totally unrelated to my problem. When I asked for a refund, they told me that they wouldn't give me back the $15 shipping fee I paid to get the case, and that I'd have to pay another shipping fee to send it back to them. It's just ridiculous.
I've read other reviews from people who sent their products back and never got a refund, so I'm stuck with this useless case. Honestly, I wish I had just stuck with my trusted brand of cases, Velvet Caviar. Their cases are sturdy and have strong MagSafe, and they're half the price of Casetify. I don't know why Casetify is so popular, but I definitely won't be buying anything from them again.
CASETiFY Custom Phone Case Review: Cute Design, but Some Purchase Issues
CASETiFY is a brand that has been popping up all over social media lately. They have been using influencers to promote their trendy phone cases and now even offer a design-your-own case option! I recently purchased one of these customized cases and it turned out super cute :)
I have to give this review a 4-star rating because I had some trouble with the purchasing process. For some reason, I couldn't purchase the product and multiple of my cards didn't go through. I had to contact customer service for help and this happened over the course of a week which was a bit frustrating. The designing site was okay, but it was a little difficult to drag photos and organize them. However, it wasn't a huge issue. I received my case a whole month after purchasing it, which I understand is due to the printing process and shipping during COVID-19, but it did take a while.
In terms of my ratings, I would give the website design and ease of use an 8 out of 10. Shipping internationally would get a 7 out of 10, and pricing would also get a 7 out of 10.
Overall, I don't regret purchasing from CASETiFY, but I do wish the process was smoother and faster. Their cases are amazing though, so definitely buy them if you see them in store! Check out my IG post @justjjoanne for pictures and other cases I've bought from them. This is actually my fourth case from them!
Disappointed with Casetify's Customer Service and Product Claims
I recently purchased a phone case from Casetify and unfortunately, my phone still ended up smashed even with the "most shock proof drop proof one they sold" on. I reached out to their customer service and was met with repetitive messages that left me feeling hopeless. However, I do have to give credit to Yannis, the Customer Experience Manager, for responding to my concerns.
But, let me tell you, their response was not what I was hoping for. They took no accountability, liability, or responsibility for my smashed device with the case on. They did offer a full refund to the original payment method or a complimentary USD 30 gift card for my next purchase, but that's not really helpful when my phone is already damaged.
I understand that they only guarantee their products against defects in material or workmanship, but what about their claim that their cases are shock and drop proof? I'm not sure if I can trust that anymore.
Overall, I'm disappointed with my experience with Casetify and their customer service. I hope they can improve in the future and take more responsibility for their products.
Casetify Review: Great Products, Slow Shipping, but Worth the Wait (or Extra Cost)
I gotta say, I'm a huge fan of Casetify. I mean, I've got more cases than I can count - like, seriously, it's getting out of hand. But hey, I just love having options, you know? And the quality of their stuff is always top-notch. I've even got a custom case with one of my own pictures on it, and let me tell you, it is stunning. People are always asking me where I got it.
Now, I know some folks might balk at the prices - and yeah, they can be a bit steep. But here's the thing: you can almost always find a coupon code or discount online. I've only paid full price for maybe two or three orders in all the time I've been shopping with them.
But here's where things get a little dicey. Casetify loses a star from me for their shipping. It is sloooooow. And they don't really tell you why. I've been ordering from them for three years now, and it wasn't until recently that I found out everything is produced in and shipped from Hong Kong. Which, you know, would have been nice to know. There's no mention of it on their site - in fact, their delivery FAQs make it sound like they ship from the US. So when it takes three weeks for your order to arrive, you're left scratching your head.
They do email you when your order "ships," but that just means the USPS label has been printed. Your actual order is still in transit from Hong Kong, which is why the tracking shows pre-shipment for a week. And if you ask them why the tracking isn't updating, they'll tell you it takes USPS 4-5 business days to scan in tracking numbers. Which is a load of baloney, if you ask me. It just takes that long for your order to arrive in the US and clear customs.
But here's the good news: if you're sick of waiting weeks (or even months) for your order, you can pay a little extra for DHL shipping. Trust me, it is worth it. I've used it for my last couple orders, and they each arrived in under a week. So if you're in a hurry, that's the way to go.
All in all, I'm still a big fan of Casetify. Their products are great, and if you're patient (or willing to pay extra), their shipping is manageable. Just be aware of what you're getting into before you hit that "buy" button.
Casetify Case Review: Overpriced, Poor Quality, and Terrible Customer Service
This case from Casetify is just a cheap rubber case that they charge a whopping $55 for. I've only had it for a week and a half and it already has a stain on it and the bumper is discolored. When I reached out to Casetify for a refund, they told me I had to send them a video of me cutting the case and trashing it. What kind of nonsense is that? Obviously, I need a case to protect my phone, so I have to buy a new one before I can even get a refund for the damaged one.
Casetify also told me that the phones will discolor over time and there's nothing they can do about it. But come on, it's only been a week and a half! I've had $6 cases that didn't discolor for a whole year. And to make matters worse, when I tried to write a review on their website, I couldn't find a way to do it. Yet, there are tons of reviews with pictures, all positive. Who's writing these reviews? It's definitely not actual customers.
This company is a complete scam. For a case that costs $55 and doesn't even have any special features like holding credit cards or having a charger in it, it better be heavy duty and durable like they claim on their website. But this thing is permanently stained and discolored in under two weeks, without even being dropped or mishandled in any way. And to top it off, the company won't even refund me.
Overall, Casetify is a garbage company with garbage products and garbage customer service. If you're considering buying one of their cute cases because their marketing is convincing, I urge you not to. You'll regret it just like I did.
Terrible Customer Service and Products: My Experience with Casetify
I bought two cases from Casetify because they had a promotion going on. I clicked on a link to buy a semi-transparent design that would show the color of my phone. When the cases arrived, I was disappointed with the first one. Instead of being semi-clear, it had a solid white background with the design on it. It looked cheap and horrible.
I contacted customer service right away, but they said it was my fault for choosing that design. I had taken screenshots when I was purchasing because this case was for someone else, and on the invoice, it stated "clear." They still insisted it was my fault and said they would refund or exchange, but I would have to pay for return shipping to their facility.
After arguing with them for a while, I gave in and returned it (paid $18 CAD in shipping fee). I saw when they received it (1 week after being shipped) but no one contacted me to let me know they had received it. I contacted them and was told that once they ship out the exchange, I will receive an email with a tracking number.
Another week went by with no word. So I contacted them again, now they said that the design I want is not available in the type of case I want and asked if I would like their "grip" style case which is bulkier and will make the phone thicker around the edges.
I refused and asked for a refund. Because I purchased this with a promotion code of 40% off for 2, I only received half of the original price(- the promotion). I actually am out a few bucks because of the return shipping cost.
Their customer service is terrible, they take very long to answer, and you have to keep pestering them. I believe they didn't have the design in the type of case I ordered in the first place and just hoped I would keep the crappy case they shipped. A really terrible company with really awful products and values, go someplace else. If I try to go back to that same link, it no longer exists lol that should tell you something about these wretched A-holes. Also they proudly state they are "US based" but tracking info they provided the first time suggested it was being shipping from China.
Save yourself the money and just go somewhere else or at least buy a knockoff from eBay so you don't give them business and don't overpay for this $#*!e.
Terrible Quality and Customer Service: A Review of Casetify Phone Cases
This company is just terrible. I really wish I had listened to all the other people who gave them a 1-star review. But I was swayed by all the people who gave them 5 stars and talked about how pretty their cases were. Sure, they look nice, but what's the point if they fall apart after just a few months?
I bought a case from them and less than 2 months later, the left side started coming apart from the back. I didn't think it was a big deal at first, but then the whole side came apart and the right side started doing the same thing. I was really busy with weddings and stuff, so I didn't contact Casetify right away. I thought they had a year-long warranty like most companies, but it turns out they only have a 6-month warranty. And that's because they know their products don't last longer than that.
It's really disgusting that they charge so much for something that falls apart so quickly. And I'm not the only one who's had this problem. There are tons of 1-star reviews on here and Reddit forums where people talk about how crappy their cases are. You'd think Casetify would try to fix the problem, but they don't seem to care at all.
They just use influencers to get new customers and don't care about keeping them. When I finally contacted them, they offered me a 15% discount on my next purchase. But I can find bigger discounts online, so that's insulting. And why would I want to buy from them again when they don't make good products?
When I complained, they offered me a 20% discount and said that was the best they could do. They didn't apologize or promise to fix the design so other people wouldn't have the same problem. They just didn't care.
Please don't buy from this company. Read the reviews and forums and see how many people have had the same problem. They're not worth the money. There are other brands that actually care about their customers and make good products. I had a case before this one that was cheaper and lasted 2 years. That's what I call good quality.
Beware of this Scam Company: False Advertising, Poor Quality, and Unethical Business Practices
This company is a complete scam! I recently purchased a phone case from them and was extremely disappointed with the quality. I ordered what was supposed to be a $60 genuine leather case, but what I received was clearly pleather. The quality was so poor that it started to disintegrate when I touched it with even a little bit of moisture on my hands. When I complained to customer service, I was met with rudeness and told that there was a $30 restocking fee. I argued that the case was falsely represented as leather, but they claimed that it had always been listed as pleather. This was clearly a lie, as there was no mention of pleather on the website.
I had a feeling that they would try to pull something like this, so I took screenshots of all of the listings, including the detailed descriptions. As I was complaining to a family member who is an attorney, I noticed that half of the leather phone case links were not working. I was told to take screenshots, which I did. When I confronted customer service about their lie, they changed the website while I was on it. Half of the listings under the "leather" section were now defunct and later changed to "pleather." Now all of the listings are listed as pleather.
They didn't anticipate that the internet is already cached, and they didn't anticipate that I had receipts of everything. They edited the entire website to make it seem like I had lied. They ignored my screenshots of the website that claimed it was high quality "genuine leather" while including a screenshot of the new one that said they only used "vegan leather." All of this was done to avoid taking back my phone case. This is the most unbelievable story I have ever heard or encountered. This is highly unethical and the worst customer service I've ever personally encountered.
I am thoroughly disgusted by the ethics of this sad little company. They are clearly a dropship company from China, which explains a lot about their business practices. If you make a custom design, they'll try to profit off of it by selling it. This is simply fraud. I ended up checking the website and the product, The M Jewelers - Custom phone case still describes itself as a "leather case" with no indication that it is pleather. Little Becky screenshotted me an irrelevant phone case to say that it had always said pleather. This is completely unacceptable. I would not recommend this company to anyone.
I made a purchase for a new case for the iPhone 13 pro and screen protector and camera protector
I made a purchase for a new case for the iPhone 13 pro and screen protector and camera protector.I paid extra for fast shipping.the next week they told me that the order would not be shipped out for another month.I sent a request for a refund. I did not want to wait 30 days for the order.No response for a refund. I received an email last week asking me how I liked the products.I sent an email back telling them that we have never received the order. No response either.I spent $160 with nothing to show for it. Poor customer service or no customer service. Beware of buying anything from Casetify. a total rip off
This is one of the worst customer service experiences I have ever had. Currently I have YET to receive my refund on a phone case. I *** priority mailed it 7 weeks ago. I think we all would agree especially with a tracking number that the *** doesn't make to many errors. Anyway It was proved on the *** website that they received it and it even identified the person who received it.This 1- 2 day delay of responses is so inefficient. I've had two representatives on this problem (Kady and *** and they both said they would be refunding me yet nothing. I contacted my bank, nothing. So in case they want to place blame on the bank. The worst part of this I asked a fair request which was to be reimbursed the $9.90 I spent to get this to them in a timely manner using *** priority mail. Their response was "it is not our policy to assist in refunding for postage." Perhaps they haven't heard of good customer service and thinking OUTSIDE policy. After STILL no refund almost 6 weeks later they can't assist with $9.90? I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WHOMEVER READS THIS SHOULD THINK TWICE ABOUT PLACING AN ORDER.
My first mistake was paying $75 for a case. I purchased my first case from CASETiFY on 9/19. It finally arrived on 10/02, 13-days later. Not even 1.5 months later, the edges of my case has turned a nasty ***/yellow. I work from home, dont smoke or do anything that should cause a change this drastic. CASETiFY sent me a replacement case; replacement order was placed 1/30/22 & shipping label created same day. On 2/16, they sent an email with a $30 promo code that only works on basic cases (in other words, no case Im interested in). I emailed them on 2/24, 25 DAYS LATER, to let them know the package hasnt moved. They emailed me back with a tracking number. Guess what, its 2/27 and the package STILL HAS NOT MOVED. Dont waste your hard earned money. They are ridiculously overpriced and the shipping is horrendous. They will loose your case and its up to you to keep track of it, or it will never come.
What a horrible company to buy from. I purchased a case on 3/9. Item was marked as shipped and has not updated at the original shipping location for over a week. I contacted the company in regards to this and they gave me, not just one - but TWO different responses in the same email as to where my item is. First response We have tracked your order down, unfortunately, since the case did not pass the quality check, your order has been again scheduled for manufacturing and re-inspection processes. It usually takes up 3-5 working days.Second response, immediately after first: We have tracked your order down, your order has been shipped out on Mar 16. Once it is sorted out and scanned into the system, you will be able to track it. It usually takes *** 5-7 working days to activate the tracking code. Please allow a little bit more time for delivery to be arranged.So what actually is the case with this item?! The tracking they sent me even shows it has been received at *** in *** and hasnt moved since March 9? Never, and I mean never, have I heard of *** taking 5-7 business days to activate a tracking code! Ive only worked for *** for 6 years so I probably know a little. Not only that, they wont respond to my last email asking what response is the correct one. This is absolutely ridiculous for a business that sells $60+ cases. I mean, I probably shouldnt have paid that regardless and looked at reviews first but clearly Im not the only unhappy customer here. I will be fully reporting this issue, rerouting the shipment (if it actually even shipped) and getting my money back. S this company.
This company is not based out of *** (despite it stating its headquarters is in ). You will get charged an international fee if you order from them, and they don't post it anywhere on their website nor do they warn you at checkout.
DO NOT ORDER FROM THIS SLIMY COMPANY
DO NOT ORDER FROM THIS SLIMY COMPANY. I paid $20 for expedited shipping, which meant the case was supposed to get to me in 6 days. Its been a week and a half and the order still says processing, so I contact customer service (which takes 48 hours to get back to you if at all) and they say my case wont be shipped until the end of October at the earliest. Um ok so why do they even offer expedited shipping? They act like theyre some small company shipping cases out of someones garage. The cases are too expensive to have such bad customer service and shipping turn around. AWFUL company. Could not recommend less. I dont care how nice the cases are - their business practices are absolute garbage.
Literally impossible to connect with someone to resolve any issues. They do not have a customer service phone number at all and they do not respond properly back to your emails. At the end of the day I had to dispute my charges which could have been solved easier.
Horrible customer service! Don't buy from them...rude . I wish I never bought from them.
Horrific. They have zero customer service support. They only allow customers to email and their responses are automatically generated and never answer the question that was asked. I am absolutely livid. They made a mistake twice with my order and will not respond to the questions that I am very specific with in my emails. I keep asking to speak to a representative (and not a robot), but apparently there is no such thing. So, essentially they make customers so frustrated and hope they walk away instead of address their issues. Absolutely disgusted with this company.I wish I could leave zero stars.
this company has the worst customer service. They do not solve the problems and do not return emails in a timely manner. They still have not reimbursed me. They just took my money. This company needs to be shut down with all these complaints. Beware. I've been dealing with them for 3 1/2 months with no success.
They are committing theft
They are committing theft. They charged me $95 for a watch strap that I returned and received confirmation they tracked the package. They said repeatedly over the course of a week that they gave me back the store credit attached to my account - it wasnt there. I kept reaching out and they kept saying to try a different browser, different device, log in and out, try checking out, try checking my profile.it wasnt there. They refuse to issue me the store credit or give me my money back, but they took back the item. Now Im out $95 and still trying to get my money back but absolutely no one from their terrible customer service team is helping me. They just send a generic message that does address my issue. They need to be investigated for theft, fraud, whatever applies to basically stealing from their customers.
Casetify has terrible customer service. I bought a case from them nearly 2 and a half months ago and that case has yet to arrive. After it was past the delivery window for the item, I looked up the tracking information on it, and it said that a shipping label had been created, but it didn't even say it had shipped. I contacted Casetify about this, and they shrugged it off, claiming that it should take "5 days" for the tracking information to update. Since it was already past the delivery date, it was also well past the "5 days" it should take to update the tracking. I gave it another week, more because the busyness of life set in than anything else. I contacted Casetify once again, and the customer service agent said there was perhaps an issue with *** and that they would file a complaint for me and get back to me with any updates. Another month passes without any updates from them and I once again contact them, this time once again the person telling me that have "immediately" filed a case with *** about this and that there was a shipment of cargo that went missing. If they just now filed a case on my behalf then empty promises were made before. Further, if they knew that there was a missing shipment, then they should have taken the steps then to rectify the situation by resending the case. I have requested my money back, and if it is not received, I will be filing a formal complaint through the Complaintsboard.com on Casetify.
Ordered as a christmas gift for my daughter, now I wish I hadnt. *** is horrible, you cant speak to anyone since there is no phone number only an automated customer service. Apparently my product shipped out since 12/6 and there has been no update status only that the item "Shipping Label *** Awaiting Item" so I guess it never went out. Now I need to see how I can get my money back! Dont waste your time, buy elsewhere.
I tried to purchase something from this company today, and after putting in all of my shipping, billing & card info it never finalized my order. (ie. order number/confirmation email.) It seemed odd there wasnt an 800 # to contact customer service. Should have been my first clue. Thank god my bank never authorized this transaction, and have closed my account.
Horrible! My case arrived damaged and they made me pay for a return label! Ive never had a company make me pay to return an item that arrived damaged. Wtf.
My first mistake was paying $75 for a case
My first mistake was paying $75 for a case. I purchased my first case from CASETiFY on 9/19. It finally arrived on 10/02, 13-days later. Not even 1.5 months later, the edges of my case has turned a nasty ***/yellow. I work from home, dont smoke or do anything that should cause a change this drastic. CASETiFY sent me a replacement case; replacement order was placed 1/30/22 & shipping label created same day. On 2/16, they sent an email with a $30 promo code that only works on basic cases (in other words, no case Im interested in). I emailed them on 2/24, 25 DAYS LATER, to let them know the package hasnt moved. They emailed me back with a tracking number. Guess what, its 2/27 and the package STILL HAS NOT MOVED. Dont waste your hard earned money. They are ridiculously overpriced and the shipping is horrendous. They will loose your case and its up to you to keep track of it, or it will never come.
I bought a phone case and it is coming apart. They are not worth the price. They used to have a warranty on them when I purchased them and now the page has been removed from their site. I contacted them about it and no one ever responds. I am very dissatisfied with the quality of the phone case and the customer service.
I would give a review of 0 if possible. The off button on the side of the case I bought for my iPhone 12 did not work. I had to take my phone out every time I wanted to turn it off. I emailed the company within 3 days to ask to return the product. The email from casetify ask for a video to explain the problem. I thought that ridiculous but sent the video, then they asked for another video. I have sent 2 videos, I am done . Never have I had such terrible, disgusting service.
Literally awful, their shipping estimates are wildly inaccurate. I ordered my case November 20th and only on December 1st was the label even printed. They stated it would come within *** business days. What a complete lie!
I tried several times to order with my PayPal account, but the order was rejected. That should have been a red flag for me. But this was a requested Christmas gift, so I tried to order with my bank card. I attempted that a couple of times too and received a notice that my card was rejected, due to an invalid address. I gave up trying to order. But now my bank account has four separate charges, and I still have not received an order confirmation.
This is one of the worst customer service experiences I have ever had
This is one of the worst customer service experiences I have ever had. Currently I have YET to receive my refund on a phone case. I *** priority mailed it 7 weeks ago. I think we all would agree especially with a tracking number that the *** doesn't make to many errors. Anyway It was proved on the *** website that they received it and it even identified the person who received it.This 1- 2 day delay of responses is so inefficient. I've had two representatives on this problem (Kady and *** and they both said they would be refunding me yet nothing. I contacted my bank, nothing. So in case they want to place blame on the bank. The worst part of this I asked a fair request which was to be reimbursed the $9.90 I spent to get this to them in a timely manner using *** priority mail. Their response was "it is not our policy to assist in refunding for postage." Perhaps they haven't heard of good customer service and thinking OUTSIDE policy. After STILL no refund almost 6 weeks later they can't assist with $9.90? I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WHOMEVER READS THIS SHOULD THINK TWICE ABOUT PLACING AN ORDER.
Ordered cases and screen protector from them the day of iPhone 13 release - paid and was notified that the cases are expected to be shipped mid
Ordered cases and screen protector from them the day of iPhone 13 release - paid and was notified that the cases are expected to be shipped mid October .Now it's the beginning of November and I have no information around when the cases are expected to ship, only that my order was split in two.I also got an email from them asking me to review the cases I haven't even received yet.Their website has NO up-to-date information regarding shipping delays.Attempting to reach customer representatives through their site, I am put on hold with no indication of how long the wait time is.I also tried putting another product in my cart (without actually making a purchase) and this time around there is 0 messaging around delayed shipping, making it seem like item could be shipped ASAP.Love Casetify cases and had great experience few years back. Very disappointed in their operation this time around, especially considering the price point of their cases.My Pela case order - placed A WEEK AFTER my Casetify order - was delayed as well, but the company did a wonderful job sending email updates along the way and my cases arrived a week or so ago.
Terrible company, terrible service
Terrible company, terrible service. When I placed my order the website did not tell me the shipping time would take over a month. As soon as I got the email stating the month long shipping, with the wrong tracking number to someone else's order (that had already been delivered), I contacted Casetify and asked for my order to be canceled and my money refunded. They told me I need to wait the month for delivery and reject the package when the mail person attempted to deliver and by lying and saying there was no such person at my address. Here is what they sent: "Inform the delivery person that you do not accept the item. It will be returned to the sender. - Take the unopened parcel with its original label(s) intact to any nearby post office and inform the staff that you would like to have it returned to the sender. - Write "No such person" on the parcel and bring it to any nearby post office/ hand it to the delivery person/ put it in your mailbox. " I did not attempt to do this as I was not comfortable lying to the delivery person and the post office. Also, I had already asked for my order to be canceled right away and my money refunded, which they would not do.
I went with Casetify to purchase a new phone case because I had heard such great reviews about them
I went with Casetify to purchase a new phone case because I had heard such great reviews about them. To start off, I wasnt able to apply any discount that they had tried to give me, which included a 10% off discount as a new buyer. I then placed my order and shipping time said around two weeks, fine. I get the tracking information which says it was out for delivery, and then deliver, yet was not delivered. I waited a few days to see if the package would show up in my apartment buildings Amazon hub delivery. I emailed Casetify to question the delivery and they apologized saying it would take some more time to get to me. They sent me a brand new tracking information link with which it said it was currently six states away. How is that even possible?! I thought maybe it was something minuscule with the address information. I sent the updated information and still no response. I sent one more email after that asking for an answer or any type of update. Nothing. I was able to file a claim with my card company and get my money returned. Highly recommend that for anyone who has lost out on money and received nothing they ordered. I do not recommend this company to anyone. 0 stars for me.
Casetify has terrible customer service
Casetify has terrible customer service. I bought a case from them nearly 2 and a half months ago and that case has yet to arrive. After it was past the delivery window for the item, I looked up the tracking information on it, and it said that a shipping label had been created, but it didn't even say it had shipped. I contacted Casetify about this, and they shrugged it off, claiming that it should take "5 days" for the tracking information to update. Since it was already past the delivery date, it was also well past the "5 days" it should take to update the tracking. I gave it another week, more because the busyness of life set in than anything else. I contacted Casetify once again, and the customer service agent said there was perhaps an issue with *** and that they would file a complaint for me and get back to me with any updates. Another month passes without any updates from them and I once again contact them, this time once again the person telling me that have "immediately" filed a case with *** about this and that there was a shipment of cargo that went missing. If they just now filed a case on my behalf then empty promises were made before. Further, if they knew that there was a missing shipment, then they should have taken the steps then to rectify the situation by resending the case. I have requested my money back, and if it is not received, I will be filing a formal complaint through the Complaintsboard.com on Casetify.
What a horrible company to buy from
What a horrible company to buy from. I purchased a case on 3/9. Item was marked as shipped and has not updated at the original shipping location for over a week. I contacted the company in regards to this and they gave me, not just one - but TWO different responses in the same email as to where my item is. First response We have tracked your order down, unfortunately, since the case did not pass the quality check, your order has been again scheduled for manufacturing and re-inspection processes. It usually takes up 3-5 working days.Second response, immediately after first: We have tracked your order down, your order has been shipped out on Mar 16. Once it is sorted out and scanned into the system, you will be able to track it. It usually takes *** 5-7 working days to activate the tracking code. Please allow a little bit more time for delivery to be arranged.So what actually is the case with this item?! The tracking they sent me even shows it has been received at *** in *** and hasnt moved since March 9? Never, and I mean never, have I heard of *** taking 5-7 business days to activate a tracking code! Ive only worked for *** for 6 years so I probably know a little. Not only that, they wont respond to my last email asking what response is the correct one. This is absolutely ridiculous for a business that sells $60+ cases. I mean, I probably shouldnt have paid that regardless and looked at reviews first but clearly Im not the only unhappy customer here. I will be fully reporting this issue, rerouting the shipment (if it actually even shipped) and getting my money back. S this company.
Casetify Complaints 30
No refunding after returning the items I bought as soon as I received them
I opened the package and took a look. The snappy cardholder stand was horrible to use. It could hold only one card. The phone case was the wrong size. I returned the item on 11.14 and the customer service did not get back to me until 12.6. Here is what they say: Upon checking on our end, the voucher you used was "111123VIP," which is eligible for a Buy one...
Read full review of CasetifyItem delivery and dispatch
Normally they should dispatch item within 1-6 working days. But already waiting for about 11 days item still in pending production status. And they didn't give any useful answer when emailing them about what happen. Thay just told they take more time to checking and perfecting. Other people that place ordered same day with me already received their item but mine is still in pending production. So they take double extra times to perfecting my item is it? The response from customer services is dumb and suck.
Camera Lens
Casetify clearly indicates all their products are supposed to be covered by a 6 month warranty- please see my attached screenshot from their main page. My lens cover began failing a little over a month from purchase and they are trying to tell me it’s not covered under their warranty, which clearly says all products are covered. I reached out to customer service and they have not escalated to a supervisor and passing between other customer service agents. They’re also trying to quote other areas of their website showing different details from their main page indicating ALL products are covered by a 6 month warranty.
Desired outcome: Refund of the camera lens OR replacement of the product
Is Casetify Legit?
Casetify earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Casetify has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Casetify has claimed the domain name for casetify.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Casetify.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Casetify.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Casetify have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Casetify and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Casetify has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 30 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Apple watch band from casetify
I ordered an Apple Watch band, and I was not happy with the condition of the product. It was small and did not fit on my wrist (which is small or average sized). I saw on the website that there are "no-question returns or exchanges" and "100% satisfaction guaranteed" so I reached out to customer support to return. There is no phone number to call, and only online chats or email. They take several hours to respond. Once they replied, they gave a generic "we're sorry but unfortunately we can't refund you.." reply. With no actual person to discuss with, there is nothing the customer can do except wait for hours and continue to reply. Extremely dissatisfied with my experience with Casetify.
Desired outcome: Refund, as advertised on their website.
Terrible Customer Service and Wrong Orders: My Disastrous Experience with Casetify
I gotta say, I'm pretty confused about how Casetify is still up and running. I mean, I've ordered from them once and it was a complete disaster. FOUR TIMES they sent me the wrong phone case! And each time, it took forever to get to me. When I tried to get in touch with them, it was like talking to a brick wall. I could only communicate with them through email, and it would take hours or even days to get a response. And when I finally did get a response, it was never what I asked for. All I wanted was to return the incorrect case and get a refund, but they just kept insisting on sending me another case. Like, come on, guys! I don't want another wrong case, I just want my money back. It's like they don't even care about their customers. I'm so fed up with this whole thing that I'm filing a claim with my bank. Honestly, I wouldn't recommend Casetify to anyone. Save yourself the headache and go somewhere else.
Disappointing Customer Service Experience with Casetify: A Review
So, I bought a phone case from Casetify in April and it took them almost a month to send it to me. Finally, I got it yesterday, but I had already dropped my phone and needed a different case. I talked to a customer service person online, but they were not helpful at all. It took them forever to respond to me and they just gave me a generic message about having to pay for shipping to exchange the product. They also said that I wouldn't get the discount I got on the original purchase. I asked about another product I wanted to buy, but they didn't even answer me.
I'm really disappointed with Casetify. It was a waste of my time and money. I don't think I'll be buying from them again.
Disappointing Customer Service Experience with Casetify: A Warning to Potential Buyers
If you're thinking of getting something from Casetify, you might wanna think twice. I mean, I don't wanna be a hater or anything, but their customer service is just not up to par. I don't get how a big company like them can get away with scamming so many people. It's just not right.
I ordered something from them on March 5th and they said it would arrive by March 19th. But when I contacted customer support about my order, they gave me a different date. And then, when I left a bad review on Trustpilot, they changed the date again. I mean, what's up with that? And to make matters worse, the tracking info from Australia Post hasn't been updated since March 14th.
Honestly, I wouldn't recommend Casetify to anyone. It's just not worth the trouble and the money. If you're looking for a good gift for someone, you're better off looking somewhere else. Trust me, you'll thank me later.
Disappointing Experience with Casetify Phone Case: Not Worth the Price or Wait
So, I bought a phone case from Casetify in January of last year. It was a bit pricey at ?55, but I really liked the design and wanted to protect my phone. Unfortunately, it took a long time to arrive and I tried to cancel my order, but they said I couldn't (which I think is a bunch of baloney).
Anyway, I finally got the case and started using it. But then, just a few months ago in September, it broke! I contacted Casetify and sent them pictures, but they said it was out of warranty and couldn't do anything for me. I don't really care about their policies or whatever, I just spent a lot of money on a case that fell apart in less than a year and a half.
I'm pretty fed up with Casetify at this point. They offered me a measly 15% off another purchase, but that's not gonna cut it. My advice to you is to avoid this company altogether. You'll save money and time by going somewhere else.
Disappointing Experience with Casetify: Poor Quality and Customer Service
I gotta say, I'm pretty disappointed with my experience with Casetify. I mean, I know I made the mistake of spending a hundred bucks on a phone case, but I was really expecting something special. Unfortunately, the case I received looked nothing like the picture on the website. It was all discolored and falling apart in the bottom right corner. Not a good look.
So, I reached out to customer service, hoping they could help me out. But man, it took them forever to get back to me. I had to send three more emails just to get a response. And when they finally did get back to me, they told me I had to send the case back and pay for shipping if I wanted a refund. Like, seriously? I have to go all the way to the post office and spend even more money just because they messed up?
All I wanted was a partial refund, since the case I got was clearly not worth a hundred bucks. But nope, they wouldn't budge. And now, even after sending another email, I still haven't heard back from customer service. Not cool, Casetify.
Long story short, I would not recommend buying from this company. The quality of their products is questionable, and their customer service leaves a lot to be desired. Save your money and look elsewhere for a phone case.
Terrible Company: Ignored Return, No Refund, and Poor Quality Products
This company is just terrible. I ordered something on November 3rd and it took 3 weeks to get here. When it finally arrived, the quality was just awful. So, I sent it back in the original box and packaging on November 23rd. But, it's now March 3rd and I still haven't received a refund or even an acknowledgement that they received my return. They completely ignored me, except to ask for a returns receipt 4 months after I returned the item. They won't even admit that they received my return, even though I sent it back in the same packaging with my order details, name, and address. They're just brushing over these facts and demanding a receipt that no one would keep for over 4 months. It's like they're trying to steal from me.
They won't refund me or return my order, even though they clearly received it. I'm so angry, especially since I've bought stuff from them before. I'm never buying from them again. They're just a bunch of jerks.
Disappointing Quality and Fragility: Casetify's iPhone 14/14 Plus Camera Lens Protector Review
I recently purchased the "iPhone 14/14 Plus Camera Lens Protector" from Casetify and I must say, I am extremely disappointed with the quality of the product. I had only used it for a mere two weeks before it broke. What a waste of money!
The protector scratches very easily and on the first day of use, I noticed long deep scratches on it. I have no idea where they came from. To make matters worse, today I accidentally placed my iPhone on my handbag buckle and the protector shattered into pieces. I was shocked at how fragile it was.
To add insult to injury, there is no warranty for this product. I had to read through the fine print to find out. It's not clearly stated on the product page, so be sure to read everything carefully before making a purchase.
Honestly, I would not recommend anyone to buy this protector from Casetify. I paid $30 for it, thinking that I would get a better quality and stronger protector, but I was wrong. I feel like I got scammed. I would suggest buying a cheap lens protector from eBay instead. The last one I bought from eBay worked better than this Casetify one and lasted for over a year. This $30 Casetify protector only lasted two weeks. What a joke!
Lastly, their delivery to Australia is painfully slow. It took forever for me to receive my order. Overall, I am extremely disappointed with my experience with Casetify and I would not recommend them to anyone.
Disappointing Quality and Poor Customer Service: My Experience with Casetify Phone Cases
I gotta say, this is my second time buying a case from Casetify and I'm not too happy with it. The first one I got lasted about a year, which ain't too bad, but it did start turning yellow after a while. I guess that's just what happens with clear plastic, ya know? So for my second one, I decided to go with the black plastic and add a design to it. I got it for $49 with their Mother's Day discount, which was pretty sweet since it's normally $58.
But here's the thing - I've only had this case for three weeks and the design is already peeling off! I thought it was a hard plastic insert, but nope, it's just a thin sticker slapped onto the black plastic like something you'd find at the dollar store. What a ripoff! I reached out to customer support through Facebook Messenger and we went back and forth a few times. They told me that it's normal wear and tear and that the warranty only covers it for 10 days. Are you kidding me? A case falling apart after three weeks is not normal wear and tear, it's just a poorly designed piece of junk.
I've had cases that lasted me years and didn't look half as bad as this one does after just a few weeks. All I did was put it in and take it out of my pocket and purse, and it's already falling apart. I wouldn't recommend buying a case from this company at all. There are way cheaper and more durable options out there that won't fall apart on you after a few weeks. Save your money and go somewhere else.
Disappointing Experience with Casetify Case: Split in Half & Failed to Protect Phone
I was pretty stoked when I got my Casetify case in the mail. It came in a tight package and got to me pretty quick. When I finally got my hands on it, I was impressed with how it looked and felt. But then, after only three months, it straight up split in half! The side piece that wraps around the phone just broke off from the back of the case. And before that happened, I took off the case to change my screen protector and saw that my phone was covered in dirt and grime. I'm always wiping down my phone and case with a tech wipe, so I know it wasn't my fault. The case must have let all that junk seep in over time and not even been doing its job of protecting my phone. Now, my phone just slides around in the case and it's super annoying. I spent a lot of money on this thing and it's a total letdown. Plus, the screen protector I got with it cracked after only a month. I haven't even bothered to contact Casetify's customer service because I'm so bummed out. I don't think I'll ever buy another Casetify case again. I found a different company to buy from and I'm sticking with them from now on.
Terrible Customer Service Experience with Casetify: No Refund for Returned Item After 7 Weeks
This is one of the worst customer service experiences I have ever had. I ordered a phone case from Casetify and unfortunately, it didn't fit my phone. So, I decided to return it and get a refund. I USPS priority mailed it 7 weeks ago and I still haven't received my refund. I think we all would agree especially with a tracking number that the USPS doesn't make too many errors. Anyway, it was proved on the USPS website that they received it and it even identified the person who received it.
The delay of responses is so inefficient. I've had two representatives on this problem (Kady and Alana) and they both said they would be refunding me yet nothing. I contacted my bank, but they couldn't do anything. So, in case they want to place blame on the bank, it's not their fault. The worst part of this is that I asked a fair request which was to be reimbursed the $9.90 I spent to get this to them in a timely manner using USPS priority mail. Their response was "it is not our policy to assist in refunding for postage." Perhaps they haven't heard of good customer service and thinking OUTSIDE policy. After STILL no refund almost 6 weeks later they can't assist with $9.90?
I understand that mistakes happen, but the lack of communication and assistance is unacceptable. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WHOMEVER READS THIS SHOULD THINK TWICE ABOUT PLACING AN ORDER. It's a shame because they have some really cute phone cases, but the customer service is just not worth it.
Beware - do not order
I placed an order for 2 phone cases and camera protectors received 2 totally different cases for different phones than what I ordered and did not receive camera protctors. I messaged them multiple times and NO response. There chat feature doesn't work you basically just hold for someone who never connects with you to chat! I will have no choice but to dispute with my credit card company. AFter now reading all the reviews about this company I am seeing they are a bid scam. Stay away from them unless you want your money taken from you!
Desired outcome: My money back in full immediately!
This company does not publicize that they have an international bank
This company does not publicize that they have an international bank. Based on the public information provided, they are based out of both Hong Kong and Los Angeles, CA. I, and many other customers, are being charged international transaction fees without any warning. From what we can see, we have NO reason to believe we are doing an international transaction. If this information was published or their prospective customers were notified, we could make better informed decisions such as NOT doing business with this company or utilizing a different card or account based on its international transaction processes and fees. This seems misleading or sneaky to gain further business. The company replied to my complaint that it was a bank issue but they did not provide enough information to ensure customers are making fully informed decisions/purchases.
The date of transaction February 21, 2022 The amount I paid $100 I bought two Iphone 13 mini cases I tried to return one of the cases due to being the wrong size. I contacted the company many times with no response. It was within the time frame to return and un used but again no response from company. Now I have tried to contact them about the other Iphone case falling apart which I Believe is a defective product. I tried to contact several times by the support ticket email system which is the only way to contact them. Yet still no response from them. Tracking Number *** Order Number:
I have purchased 2 phone lanyards ($42) that come with a strap card (they a sell additional strap cards for $16 when purchasing a lanyard, but one comes with the lanyard). I purchased 2 lanyards and one additional strap card. 2 strap cards broke. I contacted the company to PURCHASE 2 replacements (they are currently on sale for $13). The company will not replace the strap cards and will not sell me new ones. They are trying to require me to purchase the entire $42 product again, when they sell the part I need separately AND Im willing to pay the $13. However, I am not willing to order and pay for a 3rd lanyard to have the OPTION to purchase additional strap cards.
On October 5th, I attempted to place an order for a phone case in collaboration with One Piece that I had signed up for to be on a waitlist. When I tried to pay through PayPal like I normally do online, it took me back to the casetify page with no order completed information. On top of that my shopping cart was empty. So I thought the order had failed, and decided to try again. This time I added on a phone strap because I thought it would be a good addition. Did the same thing again through PayPal but this time, it showed a successful order. Shortly after, I checked my email and saw that I got 2 order confirmation emails. I immediately clicked on their "Contact Us" link and was taken to their online form. There I selected the Cancelation/Amendment category, entered all the requested information (subject, name, order number, email address, message) and submitted the form. The only confirmation I got was a alert pop up window saying it was successful. I didn't get any email confirmation saying that my request has been submitted. So I tried again that same day, just in case my email was entered wrong. But the same thing happened.Fast forward to today 10/13 I get a shipment confirmation email for both orders so as a last resort, I responded to this email directly. I got a response from someone named *** and she claimed they did not receive any cancelation request emails. I clarified multiple times that I used their online form so I have no proof of my submission since they did not send me anything and I did not think to take a screenshot at that time. Turns out I received both orders yesterday 10/12 even though I only got the shipment confirmation email today saying that my order was "on its way". Everything about this business is MISLEADING. I decided to dispute the charge directly on my card's online account. Casetify is expecting me to ship back the extra item and have me pay for the shipping, which is absolutely ridiculous. At least send me a shipping label.
On February 13, 2022 I ordered a phone case thru Castify (order number ***) and was charged $55
On February 13, 2022 I ordered a phone case thru Castify (order number ***) and was charged $55. On February 20th I received an email with a tracking number for the case stating it was shipped and should be received by 3/2/22. The tracking number when checked only states that a tracking number has been created on 2/13/2022. When no update or case was received by 2/25/22 I contacted Castify via email (because there is no phone number). I was told it was shipped but *** takes a few days to update their tracking and to wait. As of 3/3/22 there has been no update to tracking or has the case been received. I have emailed the company again and told the same as above *** takes a while to update tracking at this point it has been supposedly shipped for 11 days with no update. I requested they cancel my order or resend the case. They are no willing to assist me on doing that.
I was mislead by their return policy that is advertised all over their website, which reads: "100% Satisfaction Guaranteed. CASETiFY offers "10-day No Question Asked Return or Exchange" and "6-month Product Warranty" to every product purchased. Contact us or learn more." This is advertised on every page on the company's website. I was upsold a custom item strap for my phone case. Upon receiving the custom item, I found that it does not fit with the phone/phone case. The item is not working as described and comprises the phone case protecting my phone, which is why I want to return it. I contacted support and was informed their return policy does not apply to custom items and they can only offer a partial refund when I return the item. Had I know about this caveat in the return policy I would have never purchased a custom item from them. I'm requesting to return the item for a full refund, or keep the item at a significant discount.
My name is *** and I was ordering a Great Sushi Z Flip 3 case from the Casetify website. As I was about to check out, it showed the message Gateway Rejected: AVS. Please verify your billing address. The order didn't seem to go through so I refreshed the page and I once again did the process of checking out, and it ended up showing the same message to me. I went to Track Order and it showed nothing in there. To my utter shock and horror, my bank charged me 73.5 dollars from Casetify TWICE, making me lose 147 dollars, and yet there has been no order placed for the case I tried buying twice in my website, so essentially this god awful website has conned me out of 147 dollars without any way for me to get my money back. I refuse to settle for my money being so easily taken away from me. What is this [censored]? The website said that the order didn't go through and it charged me twice? Despite no order being placed in the first place? I want my 147 dollars back, and I insist on an immediate refund, or I won't settle on just this and have to take further steps. Please somehow assist me in doing so, it was my hard earned money. Such shoddy mismanagement and such a terrible website should not cause someone's money to be so easily taken away. With pain and anguish, ***.
Company is a scam, and is refusing to cancel my order, even going as far as to claim the order cannot be canceled because it has been processed/shipped, which I can clearly see is a lie by going to tracking information. I have been trying to place an order for over 3 weeks and have had no luck, as soon as I asked them to cancel my order they said it was "too late" Even though again, nothing has been processed or shipped. They charged me when they knew I had not approved of the order/was not happy with the products. Their entire page is buggy, leggy, and I believe they also participate in false advertising. I DESPERATELY need my money back. I am out over 100 dollars. They do not respond to emails, or customer service chat through their website or Facebook. I have sent them almost 20 emails and have gotten less than 3 responses from them. They are liars and scammers. PLEASE HELP.
I purchased a case on June 26 and paid ***. I returned the case and casetify refuses to give a refund.
Company is a scam, and is refusing to cancel my order, even going as far as to claim the order cannot be canceled because it has been processed/
Company is a scam, and is refusing to cancel my order, even going as far as to claim the order cannot be canceled because it has been processed/shipped, which I can clearly see is a lie by going to tracking information. I have been trying to place an order for over 3 weeks and have had no luck, as soon as I asked them to cancel my order they said it was "too late" Even though again, nothing has been processed or shipped. They charged me when they knew I had not approved of the order/was not happy with the products. Their entire page is buggy, leggy, and I believe they also participate in false advertising. I DESPERATELY need my money back. I am out over 100 dollars. They do not respond to emails, or customer service chat through their website or Facebook. I have sent them almost 20 emails and have gotten less than 3 responses from them. They are liars and scammers. PLEASE HELP.
They falsely advertised a 80$ phone case and refuse to refund me..
On February 13, 2022 I ordered a phone case thru Castify (order number ***) and was charged $55. On February 20th I received an email with a tracking number for the case stating it was shipped and should be received by 3/2/22. The tracking number when checked only states that a tracking number has been created on 2/13/2022. When no update or case was received by 2/25/22 I contacted Castify via email (because there is no phone number). I was told it was shipped but *** takes a few days to update their tracking and to wait. As of 3/3/22 there has been no update to tracking or has the case been received. I have emailed the company again and told the same as above *** takes a while to update tracking at this point it has been supposedly shipped for 11 days with no update. I requested they cancel my order or resend the case. They are no willing to assist me on doing that.
I am missing an item and sent over twenty emails requesting a supervisor. this has been ongoing for over two weeks they reply days later with information that is not relevant to my questions. this company has the worst customer service. i just want my refund!
I received my order No. *** on 4/11/2022 *** tracking: ***). I have contacted Casetify to return my order as I did not like the case. They are not responding to my emails or getting in touch with me for the steps/confirmation to return. Casetify has a guaranteed refund policy within 10 days from delivery date. As such, my deadline to return the items is on: 4/21/2022. I also can not find a phone number or chat agent. So I have no other way to contact them but emails. Secondly, they started running Easter promotions after I placed my order and I want to request a price match for the items of my order that I am not returning.
I order a phone case and screen protector from Casetify on July 17
I order a phone case and screen protector from Casetify on July 17. Everything was going well, they charge my credit card and I received a confirmation email and after a week an email with tracking information stating my package was on it's way. I received this email on July 25. I waited and waited for my package to arrive and checked the tracking number I was sent. However, every time I checked it always said, label created, *** awaiting package. Concerned I emailed customer support and they told me it had been delayed and to give it more time. So I did, but nothing ever changed. They told me to wait and that it was *** problem- but *** never even had the package so that didn't make sense. It is now August 9 and tracking still hasn't updated and I do not have a case. All I want is a refund at this point. My order number: *** The tracking number I was sent: *** My
I purchased a phone case on Casetify's web site on 11/25 and was given Order #***. The product has not been received. I have sent several emails asking for assistance on the company's website and have received no response. I don't want them to be able to just take my money and get away with it. That is theft.
Prefer a case for my daughter for Christmas. She sent me the link to what she wanted and I ordered it, it arrived, I wrapped it and put it under the tree. Christmas Day, she opened it and realized its for a a MacBook pro, not a MacBook Air. When asked if I can exchange it, they refuse.
I ordered an item three weeks ago (Dec. 11) and have received no updates on its delivery status. After hearing other complaints from individuals with similar issues, I fear that I will never receive my products.
I placed an order on December 30th. It STILL has not even shipped according to *** tracking. This is ridiculous, it's been well over two weeks, I just want my money back.
I ordered a Casetify iPhone case on June 17, and received it on July 6
I ordered a Casetify iPhone case on June 17, and received it on July 6. I paid $36 for this phone case because of claims of being an impact case that was very durable. Within the two months of having this case, the side of the case has fallen apart, and I have emailed them regarding this case. They told me that the only thing they could do is giving me a one-time replacement, meaning that if it were to fall apart again, they would not replace it for me again. I don't want defects to happen again so I asked them if I could just have a refund, and they said that their return and refund policy is within 10 days of receiving it the item. I argued to them saying that it does not make sense to abide by that policy in this situation because this is a situation that was out of my control. I did not know that my case would fall apart within the 10 days of receiving my phone case. They still declined to give me a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Casetify
One of the key features of Casetify is the ability to create custom phone cases and watch bands using your own photos or designs. This allows customers to express their individuality and create a truly unique accessory that reflects their personal style. The customization process is simple and intuitive, with a user-friendly interface that makes it easy to upload images, add text, and choose from a range of design options.
In addition to custom products, Casetify also offers a wide range of pre-designed cases and bands that are inspired by the latest fashion trends and pop culture icons. From bold graphic prints to minimalist designs, there is something for everyone in the Casetify collection.
But Casetify is more than just a retailer of tech accessories. The company is committed to sustainability and ethical manufacturing practices, using eco-friendly materials and partnering with factories that meet strict ethical standards. This commitment to social responsibility is reflected in every aspect of the Casetify brand, from the products themselves to the packaging and shipping materials.
Overall, Casetify is a brand that stands out for its commitment to quality, innovation, and social responsibility. Whether you're looking for a custom phone case or a stylish watch band, Casetify has something to offer that will help you express your unique style and personality.
Overview of Casetify complaint handling
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Casetify Contacts
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Casetify phone numbers+1 (908) 295-5831+1 (908) 295-5831Click up if you have successfully reached Casetify by calling +1 (908) 295-5831 phone number 0 0 users reported that they have successfully reached Casetify by calling +1 (908) 295-5831 phone number Click down if you have unsuccessfully reached Casetify by calling +1 (908) 295-5831 phone number 0 0 users reported that they have UNsuccessfully reached Casetify by calling +1 (908) 295-5831 phone number
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Casetify emailsharvey@casetify.com98%Confidence score: 98%Executivejennie@casetify.com98%Confidence score: 98%Salesstore@casetify.com97%Confidence score: 97%press@casetify.com97%Confidence score: 97%Communicationcareer@casetify.com96%Confidence score: 96%Hrrep@casetify.com95%Confidence score: 95%
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Casetify social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Most discussed Casetify complaints
Broken phone caseRecent comments about Casetify company
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