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Care.com Customer Care Service

Care.com, Inc

77 4th Avenue, North
Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

Phone:
+1 877 227 3115 12 9
 

Care.com Complaints & Reviews

Care.com / Rip off

So
Sophie Vallis on Dec 1, 2016
Don't even bother with this company. First of all, you have to pay to actually apply for jobs, I started off by paying £9 for 9 credits which is extortionate. Then I see its 3 credits to apply for ONE JOB! Furthermore, if you'd like to add a note its MORE credits! You can either apply or reject...

Care.com / Double charged for subscription - care.com will not fix

Kl
KLT75 on Nov 22, 2016
I attempted to subscribe to care.com from my iPhone and was charged the > $200 amount. However, the app did not recognize that I paid for the subscription. Therefore, it was recommended that I purchase the subscription through the website. Once I did, I realized I was again charged the...

Care.com / Automatic billing

Kv
kv2701 on Nov 13, 2016
I signed up for 3-months of care.com service. There automatic billing agreement was in fine print, which is shady, but not my real complaint. My complaint is that in bold print, the company states that it will send an email reminder 3 DAYS before renewal is to occur. I never received an...

Care.com / Membership

Ma
Marc1980 on Nov 4, 2016
The membership subscription was hidden in fine print and hardly visible.. I paid in full and in advance for a 3 month only subscription so why would Care.com assume it would be okay to continually bill me and default my billing to monthly auto renew like a magazine or gym membership? ...

Care.com / Background checks

Ke
kerri60 on Sep 26, 2016
I have been on Care.com for years. I have worked and babysat from jobs I have found on the site. About 8 weeks ago, they ran a background check on me including my DMV records and my criminal records. I Never gave permission for this. I called and they said they pick random people and do...

Care.com / Nanny and babysitting services

Kx
kxmwas on Sep 15, 2016
We signed up for care.com 4 years ago when we were looking for a sitter for our then 8 month old. We used the site for 6 months (never had any luck finding someone through the site) and then cancelled our membership. The company claims we never cancelled our membership - although we...

Care.com, Inc / Safety concerns

Ki
Kirsten S1442 on Sep 2, 2016
I joined care.com to find employment as a pet sitter, and things looked promising. After a week I got a text from a woman who was trying to scam me (offering $500 upfront, asking for me to email them my info), I immediately informed Care.com and proceeded to make my phone number private...

Care.com / Care.com could care less!

So
solgar1970 on Aug 22, 2016
Care.com has the worst customer service that I’ve ever encountered. I’ve been paying for a “premium level” $42 monthly membership, seeking to occasionally hire, as needed for three years now, and I can’t help but get the impression that their corporate leadership is on auto-pilot. They’re...

Care.com / Nannies / sitters

Mi
Micky Marinelli on Aug 20, 2016
It has been very frustrating - while I found some sitters, many that look great and I would like to meet never respond- not even after I use the care.com option of setting up an appointment with them and not even after I contact them repeatedly. When I told care.com they repeatedly gave me...

Care.com / False advertising. Unauthorized credit card charges. Artificial nanny profiles. Fail to respond. False statements.

Lo
lookfornanny on Aug 17, 2016
What a shame such a fraudulent organization exists that claims to provide much needed childcare provider searches. Signed up for "1 month subscription" but they continue to charge the credit card. Sent over 10 messages with NO reply from any nanny whatsoever. The nanny profiles must be...

Care.com / Cancelling account

Ma
Maykay321 on Aug 16, 2016
I signed up for care.com to put in applications on the site on August 16, 2016. There is no place on the site to apply for the jobs or contact the people, after an hour of searching. I tried to get in touch with customer service to cancel my acct, immediately, so I wouldn't be charged for...

Care.com / Unsafe caregivers allowed access to innocent elderly & children

Ta
Tamara Randolph on Aug 11, 2016
There is no way we would ever do business with Care.com ever again - they willingly put elderly and children in harms way! They approved a convicted felon who abused our elderly parents & families trust. This person's background check came back clean from Care.coms site - however later we...

Care.com / Unethical Behavior, Financial Scams and Account Cancellation

Ve
VEdwards on Aug 3, 2016
I joined care.com to find a part-time position as a nanny about 2 weeks ago. Since then I have been scammed 3 times by "mother's" who are moving to NYC and tried to give me an down-payment checks without ever talking to me in person. I received a fraudulent check in the mail for $3, 000...

Care.com / Care.com has illegal business practices.

Rf
RF406 on Aug 2, 2016
Hi, I see that there are a lot of people on here that have a similar complaint to what I have. What I would like to find out is if Care.com continued to send emails to any of you after closing your account. I am getting at least one email every week from care.com. They have closed my account...

Care.com / Don't give your credit card or name or you will be charged regardless!

Ka
KarlaM on Jul 31, 2016
I was checking out the Care.com site to see if it was something I would be interested in to find a pet sitter. They required my name & credit card info in order to browse the site. They put a 4 minute timer on the page so I thought that meant I had four minutes to check out the site...

Care.com / Monthly Account

Ra
Randy Dunn on Jul 28, 2016
I am beyond disappointed with this company. We paid their $39 monthly service fee to try to find a nanny for our children. We paid the money, and within an hour Care.com terminated our account with no explanation. They still debited our account and have refused to return any emails or...

Care.com / website

Cr
crash_jess on Jul 22, 2016
I have applied to so many and no one decides to reply back with "the position is filled" or " I do not need a nanny" something better than nothing. I have applied so many times and nothing, others want me to give them names and address and what nots. I wish this website helped people instead of waisting people's time.

Care.com / Deceptive automatic billing- Horrible customer service!!! stay away!

Na
Nadia Hernandez DeLeon on Jul 18, 2016
After discovering that I have been continuously auto billed for a year after a one time charge.( Apparently there's small print stating it's an automatic subscription) I could not speak to anyone in billing department, you have to wait to hear from them through email and their refund...

Care.com / Pet Sitting / Katherine (Katie) B. in San Francisco

Do
Don’tCare.com on Jul 15, 2016
Hi Sheila, I am a fellow HBS ’95 grad (you can see my LinkedIn profile) and entrepreneur & founder of my own company, and I applaud you for creating and building Care.com. Unfortunately, I had a very disturbing incident happen yesterday around 11am PDT with one of your pet care people in San...

Care.com, Inc / Unethical behavior

Up
UpsetMom2 on Jun 25, 2016
I hired a babysitter using the care.com website. The morning before she was supposed to care for my children, I received an email stating my membership had been canceled. The email was very rude and went on to say that they were not going to give me a reason and furthermore, they were...

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