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Care.com Customer Care Service

Care.com, Inc

77 4th Avenue, North
Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

Phone:
+1 877 227 3115 12 12
 

Care.com Complaints & Reviews

Care.com / Membership services.

Ma
Matthew Walden on Jan 14, 2017
Care.com - Case Number: 2016-12-13-8520789. September 6th, 2016 I paid $78 for a 3 month membership. During the following months I garnered many applicants for the nanny position which I posted on the Care.com website. My membership expired briefly while I was in contact with several applicant...

Care.com / Pet sitting

Ju
Julie Anne Opal on Jan 13, 2017
I have used them for years, forget it no more, they want money now to read clients responses and they cannot read mine it's all shaded out, I emailed them now all the sudden you have to pay, clients have expressed their frustration about it to me and they doubled the amount for a...

Care.com / Taking none authorised money from my account

An
Antonia123 on Jan 8, 2017
After subscribing under the one month option I unsubscribed before the month was out this was not actioned. I have gone on your system and done it a number of time you have taken an extra 58 off me two extra payment of £29 without my consent I want it back. You have caused me to end up in...

Care.com / Everything

Ca
Carli MacDonald on Dec 29, 2016
I am blocked and kicked out because I could not pay for a background check thats bull ####. I love care.com and now I hate it because I am not allowed to own an account because of a stupid background check. I need a job and I came to care.com looking for one and care.com really let me...

Care.com / Unauthorized credit card changes and unethical behaviour

Be
BeckyMinn on Dec 29, 2016
I recently found out care.com had signed me up for auto renewals without my expressed consent. I never received any kind of reminder or receipt of any kind of auto renewal and have now paid for a service I never used. I am now trying to seek reimbursement for this amount but it is still...

Care.com / Setting up an account

Si
SierraBrauns on Dec 27, 2016
I have been trying to set up an account for over a month now. Tried different emails, different birth dates and nothing had worked. I keep getting a "unable to make an account for you at this time" message and it's rather frustrating. I am not sure as to why after 2 emails no one ha...

Care.com / Billing practices

Jl
jleggl on Dec 23, 2016
this company is terrible. we were auto billed once for their services. I called to clarify and thought I understood the process. I was wrong. we signed up again, needing to find care for our children. I thought we paid for only 3 months and were done. NO. we were auto billed again, and...

Care.com / Babysitting job

Za
zanio on Dec 18, 2016
My daughter has been with care co. For 3 years. She received a babaysitting job through care.com and worked for this family for 2 years. The children became teenagers and no the family no longer needed her help. She received a 2nd job. Unfortunately the women that she worked for was not...

Care.com / Clients cannot view my application.

Aq
Aquinas on Dec 17, 2016
Prospective clients cannot view my application. Why pay the membership fee? I did not know your website required an additional monthly fee. Very misleading on your part and very disappointing from my viewpoint. I often mentioned to many of my friends and family members that this website...

Care.com / Intentionally misleading billing practices - read the bbb reports!

Cy
CyrusT2 on Dec 12, 2016
Care.com automatically bills their customers even when they sign up for a finite subscription package and will not refund the overbilling even if they can see you didn't use their service. See their Better Business Bureau profile with hundreds of consumers repeating this same complaint...

Care.com / Rip off

So
Sophie Vallis on Dec 1, 2016
Don't even bother with this company. First of all, you have to pay to actually apply for jobs, I started off by paying £9 for 9 credits which is extortionate. Then I see its 3 credits to apply for ONE JOB! Furthermore, if you'd like to add a note its MORE credits! You can either apply or reject...

Care.com / Double charged for subscription - care.com will not fix

Kl
KLT75 on Nov 22, 2016
I attempted to subscribe to care.com from my iPhone and was charged the > $200 amount. However, the app did not recognize that I paid for the subscription. Therefore, it was recommended that I purchase the subscription through the website. Once I did, I realized I was again charged the...

Care.com / Automatic billing

Kv
kv2701 on Nov 13, 2016
I signed up for 3-months of care.com service. There automatic billing agreement was in fine print, which is shady, but not my real complaint. My complaint is that in bold print, the company states that it will send an email reminder 3 DAYS before renewal is to occur. I never received an...

Care.com / Membership

Ma
Marc1980 on Nov 4, 2016
The membership subscription was hidden in fine print and hardly visible.. I paid in full and in advance for a 3 month only subscription so why would Care.com assume it would be okay to continually bill me and default my billing to monthly auto renew like a magazine or gym membership? ...

Care.com / Background checks

Ke
kerri60 on Sep 26, 2016
I have been on Care.com for years. I have worked and babysat from jobs I have found on the site. About 8 weeks ago, they ran a background check on me including my DMV records and my criminal records. I Never gave permission for this. I called and they said they pick random people and do...

Care.com / Nanny and babysitting services

Kx
kxmwas on Sep 15, 2016
We signed up for care.com 4 years ago when we were looking for a sitter for our then 8 month old. We used the site for 6 months (never had any luck finding someone through the site) and then cancelled our membership. The company claims we never cancelled our membership - although we...

Care.com, Inc / Safety concerns

Ki
Kirsten S1442 on Sep 2, 2016
I joined care.com to find employment as a pet sitter, and things looked promising. After a week I got a text from a woman who was trying to scam me (offering $500 upfront, asking for me to email them my info), I immediately informed Care.com and proceeded to make my phone number private...

Care.com / Care.com could care less!

So
solgar1970 on Aug 22, 2016
Care.com has the worst customer service that I’ve ever encountered. I’ve been paying for a “premium level” $42 monthly membership, seeking to occasionally hire, as needed for three years now, and I can’t help but get the impression that their corporate leadership is on auto-pilot. They’re...

Care.com / Nannies / sitters

Mi
Micky Marinelli on Aug 20, 2016
It has been very frustrating - while I found some sitters, many that look great and I would like to meet never respond- not even after I use the care.com option of setting up an appointment with them and not even after I contact them repeatedly. When I told care.com they repeatedly gave me...

Care.com / False advertising. Unauthorized credit card charges. Artificial nanny profiles. Fail to respond. False statements.

Lo
lookfornanny on Aug 17, 2016
What a shame such a fraudulent organization exists that claims to provide much needed childcare provider searches. Signed up for "1 month subscription" but they continue to charge the credit card. Sent over 10 messages with NO reply from any nanny whatsoever. The nanny profiles must be...

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