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Care.com Customer Care Service

Care.com, Inc

77 4th Avenue, North
Waltham
Massachusetts
United States - 02451

Customer Support Phone Numbers

Phone:
+1 877 227 3115 9 6
 
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Care.com Complaints & Reviews

Care.com - Illinois, Oswego / Deceptive automatic billing- Horrible customer service!!! stay away!

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Nadia Hernandez DeLeon on Jul 18, 2016
After discovering that I have been continuously auto billed for a year after a one time charge.( Apparently there's small print stating it's an automatic subscription) I could not speak to anyone in billing department, you have to wait to hear from them through email and their refund...

Care.com - California, San Francisco / Pet Sitting / Katherine (Katie) B. in San Francisco

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Don’tCare.com on Jul 15, 2016
Hi Sheila, I am a fellow HBS ’95 grad (you can see my LinkedIn profile) and entrepreneur & founder of my own company, and I applaud you for creating and building Care.com. Unfortunately, I had a very disturbing incident happen yesterday around 11am PDT with one of your pet care people in San...

Care.com, Inc / Unethical behavior

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UpsetMom2 on Jun 25, 2016
I hired a babysitter using the care.com website. The morning before she was supposed to care for my children, I received an email stating my membership had been canceled. The email was very rude and went on to say that they were not going to give me a reason and furthermore, they were...

Care.com / Employer

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Ashley Kula on Jun 14, 2016
I was contacted by a family on care.com (Kristen). I went to their house and spent a couple hours being interviewed and getting to know the 2 children. Kritsten raved about me and said she would like to hire me. The following week, I went on Tues June 7th from 11am-6:30pm. The mom said she...

Care.com / Child Care

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Kathleen B. Magee on Jun 9, 2016
Two of the responses I have received from 2 potential parents were both in Latin. The messages were close to the same. Just to confirm the message, I asked one parent to translate the message into English. I received a nasty response from the parent stating that she never sent me anything...

Care.com / Customer service experience

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Shani BA on Jun 1, 2016
This is an email that I sent to a Care.com supervisor today (I eventually spoke to this supervisor, Immanuel, and he provided zero help): Immanuel, I tried calling you back approximately 5 minutes after you left me a voicemail. After being on hold for 10 minutes, I was told you were...

Care.com - Arizona, Phoenix / Racial discrimination, incorrect and slanderous background checks

Mr
Mrs Hertberg on May 12, 2016
Between 2002 and 2006 I signed up to offer my Professional Domestic Services. I was over 45 years old with 28 years of service in the field. The ist interview they sent me to a couple who had paid for a background check that listed me as White and having lived in places I never lived. The...

Care.com - Massachusetts, Waltham / I was automatically charged for who knows what!!

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Alex on Apr 6, 2016
Avoid www.care.com at all costs and don't do business with these scam artists! Just check all the reviews, there are hundreds of people who were scammed by Care company! Like many other people I was automatically charged for who knows what and when I contacted them they refused to give my...

Care.com - California, Morgan Hill / Billing me every month when i have cancelled- deceptive practices

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Reenita Das on Apr 5, 2016
I used their service for one week- there is a fine print of billing every month- no emails or communication from them- I called to cancel- they said it was fine- again no emails- and then billing for 5 months- when I called to complaint it was a scripted telesales person who read out their...

Care.com / Home caregivers

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Valerie Byler on Apr 2, 2016
I got a job with care.com the family was moving here from London, she was suppose too send me a check too make sure she had me as her caregiver, needless too say it was a scam. My sister got hired by a family that was moving from New York too florida, and she asked my sister if she would...

Care.com / Deceptive billing practices

Dm
dm2016 on Mar 28, 2016
Care.com makes their money through deceitful billing practices. Without your knowledge or permission, they will upgrade and auto-renew your account and NEVER let you know about it. You'll never once be notified or receive an e-mail or anything! They make a dubious claim that it'...

Care.com / Warning..babysitters not vetted and background checks often incomplete

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Care.com on Mar 7, 2016
Care.com is back in the news again with a babysitter molesting and sodomizing 2 little boys. Just 2 years ago a baby was murdered by a care.com babysitter..these are just the 2 that made headlines. I suspect that many parents across the world are coming home to dead babies and abused...

Care.com / Site

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Hollyanna on Mar 5, 2016
Here is what I just wrote to care.com customer service and this describes my experiences trying to find work so far: Hi- I am encountering a lot of frustration in that potential clients are stating offered wages that they aren't willing to pay! I have spent a great deal of time conversing...

Care.com / Customer Service

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Reviewer31606 on Mar 4, 2016
I had an account with care.com for over a year. I finally had landed a nanny position to start with in two months. I had interviewed with family and excepted the position. I called care.com to cancel my membership. I received an email stating that I request to close account, with in THREE...

Care.com / Repeat contacts by suspicious registrants

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Reviewer37092 on Feb 23, 2016
Since I registered with care.com as a caregiver, I've received several very suspicious texts from people who got my information from the website. In each case, it started out looking like a good position but soon I could see they were moving toward asking me for personal information...

Care.com - California, Fremont / Overpriced service - Repeat billing if you don't cancel

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Reviewer57712 on Feb 22, 2016
The first time I signed up I forgot to cancel and was billed for like 6 months before I realized it (my CC is on auto pay). The second time, new location, the child care providers were not up to par with what I was exposed to in PA (vs. now CA). Background checks take 10 days and that's if...

Care.com / Stealthy Undetectable Monthly Billing System

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Wald27 on Feb 9, 2016
I registered for care.com 2 years ago. I never used their services as we found a nanny ourselves. I just found out that they have been billing my cc for $39 each month for that period with no monthly confirmation, email or otherwise. I understand their terms are covering the hides on thi...

Care.com - Louisiana, Baton Rouge / Texting scams

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Reviewer55694 on Jan 31, 2016
I have recently submitted a profile on Care.com. Last week I received (2) texts from different phone numbers stating they had an elderly family member that needed care, saw my profile on care.com, and wanted me to email my resume. I was skeptical so I researched online and found out that...

Care.com - Massachusetts, Waltham / Unfair and Unethical Policies

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eh1234 on Jan 29, 2016
I received an email on 1-26-2016 from care.com member services that my account was terminated. I thought it was a mistake or spam, so I called the phone number that I found online. The representative confirmed that my account was terminated and that they are "under no obligation to inform...

Care.com / Unauthorized credit card charges

Ja
Jax Lee on Jan 25, 2016
The charged me every month for a subscription service unbeknown to me. I thought I was signing up for a 30 day trial subscription. It has been occurring for 16 months! Over $600 in charges when I never used the site. Unethical and fraudulent! Taking advantage of busy mothers.

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