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Zenni Optical Complaints & Reviews

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Zenni Optical - Refusal to correct bad product

Posted: 2014-05-08 by    Yzr1
Complaint Rating:  100 % with 3 votes
I have ordered from Zenni for about 6 years. I've even referred many people to Zenni. Recently, I placed an order which was not correct. I then tried to work with them closely to fix it. It was still wrong and they seemed to have little interest if it was even right or not. There are now many, many other companies to work with. I NO LONGER RECOMMEND ANYONE ORDER THRU ZENNI OPTICAL. If this is the was they treat loyal customers, just thing how bad they will treat you!!!...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - business fraud

Posted: 2014-01-29 by    Kiedron Dubois
Complaint Rating:  80 % with 5 votes
I ordered a pair of glasses from Zenni. There was not a space on their form to enter a critical part of the prescription. So immediately after ordering the glasses I sent them an email stating that they should include the missing information which was "ADD PAL 0.25" which I've learned is an assumed dimension when ordering no line bifocals. That's when the problem started. After three weeks of trying to communicate with a company that doesn't want to communicate, because they will not answer the phone, return a phone call, and their 'live chat' "is not available"....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Zenni Optical - New Jersey - Can't see

Posted: 2012-12-01 by    PopPopD
Complaint Rating:  100 % with 4 votes
I purchased 3 types of glasses and this is the second time I have purchased from them. The first, went well, thus the second. I bought reading glasses, they worked fine. I bought distance glasses and they work fine, so I know the prescription is not the problem. The problem is with the glasses that have a progressive lens. I have had this type of glasses for years and I fully understand the limitations and problems associated with them. The reading part of the glasses works just fine, it is the distance that is the problem. In addition to slight nearsightedness, I have an astigmatism. This causes...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Vision, Glasses, Lenses

Zenni Optical - Florida, Boca Raton - Eyeglasses

Posted: 2012-09-04 by    Bocacary
Complaint Rating:  100 % with 3 votes
I purchased a pair of tinted reading glasses from a Online Optical Company Zenni Optical to use while on my computer. These glasses have never left my desk and have been exceptionally well cared for. After approximately 4 months I noticed a slight line forming on the left lense. After 8 months it was much larger. The light grey tinting is separating. I called the manufacturer//distributor Zenni Optical and they told me they only stand behind their products for 30 days. Thus if you are looking for a pair of glasses to last longer than 30 days buy them somewhere else. Take my advice. paying a few...
Complaint comments Comments Complaint country United States, Florida, Boca Raton Complaint category Vision, Glasses, Lenses

Zenni Optical - California - Misrepresented product/horrible customer service

Posted: 2012-05-04 by    kmblack
Complaint Rating:  82 % with 11 votes
This is an online only eyewear store, and I want all to hear my WARNING that they are awful, misleading, and their customer service is practically non-existent. My brother ordered a pair of glasses that were misrepresented in their description, when they arrived they were HUGE, and when we tried (and tried, and tried) contacting the company we could never get anyone via phone or email during their regular business hours. Their live chat feature is always offline. After almost two months, we finally heard back. The response was in horrible broken English, and we had missed their 30-day window for...
Complaint comments Comments Complaint country United States, California Complaint category Vision, Glasses, Lenses

Zenni Optical - Received a prescription ordered online that was incorrect

Posted: 2012-03-07 by    Ceberale
Complaint Rating:  50 % with 2 votes
Received a prescription ordered online that was incorrect. Was told I entered values wrong. NO replacement lenses anyway. Only new glasses. There is no way to attach prescription so can't prove right or wrong. Took 3 weeks to get glasses at $29. By the time I get through VisionWorks is less expensive and only 1 hour. These people need a better way to enter a prescription. I am not an optometrist....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - California - did not deliver product

Posted: 2011-08-17 by    Dan I.
Complaint Rating:  71 % with 7 votes
II ordered a pair of eyeglasses, got no email notifiying me of them being shipped after more than a week.

I went and checked website and it said they were done. I then checked the USPS webiste and it said they had been delivered with "delivery confirmation" (note - no signature or proof of delivery required).

When I contacted Zenni, they told me either I'd have to get letterhead fromthe post office saying they didnt deliver it (when their website says they did). Good luck with that - the P.O. wont even answer the phone or respond to my complaint at all.
Complaint comments Comments Complaint country United States, California Complaint category Vision, Glasses, Lenses

Zenni Optical - California, San Rafael - Scam

Posted: 2011-07-15 by    nojay
Complaint Rating:  50 % with 24 votes
I ordered 3 frames (only) from Zenni - #605225, #430023 & #453415.
Two pairs were delivered to my address in Australia within a week however they did not look anything like any of the pairs I ordered.
I rang the customer service line who asked me to email a photograph of the glasses delivered.
I duly sent the email with the photo.
In an email the next day Zenni asked me to return the glasses and they woul dprovide me with the correct frames.
I replied that I would not be wasting more time or money dealing with such a company and would try to arrange a refund...
Complaint comments Comments Complaint country United States, California, San Rafael Complaint category Vision, Glasses, Lenses

Zenni Optical - Wrong prescription

Posted: 2011-07-09 by    GMach01
Complaint Rating:  89 % with 9 votes
I purchased 3 pair from Zenni and only one pair matches the prescription I have. Yet all three were ordered together on the same prescription. Two make me dizzy when I wear them and one doesn't. Go figure ! Zenni says they were filled correctly...they weren't and Zenni can't / won't replace them. Nice frames, the unimportant part. The glasses are wrong...well, 2 out of 3 so I guess I'm still ahead..a little bit. Won't but online again though....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - California, Colton - Good product and service

Posted: 2011-07-08 by    sefrost53
Complaint Rating:  75 % with 8 votes
My daughter, her husband, my mom-in-law and myself all ordered and received specs within the last year from Zenni at such low prices I don't know how they can afford to do it! We are all happy with our glasses and service we received. A tech even called our house to verify my mom-in-law's rx as it is somewhat irregular from the average rx. I guess one complaint is that they took a few weeks to get our specs back, so I wonder if they're from China or something; but nobody's working right now so we're willing to overlook this in favor of having glasses less than 6 years old!...
Complaint comments Comments Complaint country United States, California, Colton Complaint category Vision, Glasses, Lenses

Zenni Optical - California - Made my glasses wrong TWICE

Posted: 2011-07-07 by    S. Roberts
Complaint Rating:  100 % with 2 votes
After I placed my order I heard nothing, except that they debited my account. I waited a month, then called. They were very rude because I didn't have the order number, which they did not email me. Finally after several minutes on hold, they found my order. It wasn't ready yet. I questioned them about it, they were already rude so it couldn't get much worse. They informed me the lenses are made in China, and they hadn't arrived yet, but when they do arrive my glasses will be put together and sent out. I had to call two more times to find out where they are.
Finally my...
Complaint comments Comments Complaint country United States, California Complaint category Vision, Glasses, Lenses

Zenni Optical - New York - Compliments

Posted: 2011-02-20 by    P. Tate
Complaint Rating:  90 % with 10 votes
I have ordered many pairs from Zenni Optical over the years. I have always been pleased with their glasses. I did order from other online retailers a few times and the glasses were never right. Most recently, my RX changed and it took about one day for my eyes to adjust to my Zenni glasses.
Zenni makes the glasses correctly, I only had problems when two optometrists in my area did the examinations incorrectly. I ordered glasses each time and they were not right. On the third exam try, the RX was correct. I had to pay for three exams. Yes, the glasses I had ordered with the Wrong RX were...
Complaint comments Comments Complaint country United States, New York Complaint category Vision, Glasses, Lenses

Zenni Optical - Oregon - prescription glasses

Posted:    Chimosabe
Complaint Rating:  80 % with 5 votes
Received glasses almost a month after ordering (due to customs) . The glasses seemed ok: always a "breakin period" for new lenses ya know, but started getting headaches after awhile, often enough to see a doctor, eventually, at which time "we" (doctor & I) had the lenses checked for accuracy; they were inaccurate and not the prescription I had ordered. Phoning Zenni: my "time had expired" for any warranty, without considering the fact that I got the glasses almost a month later than the original order. I always get extremely rude in these situations:obnoxious ripoff...
Complaint comments Comments Complaint country United States, Oregon Complaint category Vision, Glasses, Lenses

Zenni Optical - Poor Service

Posted:    msmith4178
Complaint Rating:  86 % with 7 votes
Like many others I purchased my glasses from Zenni. The PD is off, there is terrible glare, the coating is coming off the bridge and arm of the frames. It did take longer than promised to receive them. The customer service is horrible. When you call, you get an attitude as if you are creating an imposition the CUSTOMER SERVICE rep. When I questioned if there was a constant problem with these particular frames I was told no, of course. The only thing the rep wanted to repeat was, there is only a 30 day warranty. Good luck if you order from them....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - Dishonest Business Practice

Posted:    opabsju
Complaint Rating:  76 % with 25 votes
I purchased one pair of glasses from them for $113. I had payed an additional $72 to the $29 (regular price) to have 1.74 index lenses; however, when I received the, they had the same dimensions as my current glasses and the thickness was exactly the same as my current glasses. My current glasses weren't even close to 1.74 index.

They are very dishonest, if you buy anything from them, stick to the regular, don't pay extra for extra features. They expect their customers to be gullible and unknowing, please be careful....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - Connecticut - can't see out of the glasses they sent

Posted:    andy1554
Complaint Rating:  94 % with 16 votes
I ordered three pair of glasses from Zenni Optical. One was fine, one was a little blurry and one was extremely blurry. So I call them and send them back and they say they will evaluate them to see if they made them correctly. A month later they say this:

"We have received your returned glasses #7015 and #7020. They were checked and found to have been produced correctly.

We found the problem is probably that you can't get used to the goggles. Because the goggles have a great curvature.

As these glasses were produced in accordance with...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Vision, Glasses, Lenses

Zenni Optical - California, San Rafael - Bad Service/Poor Quality Product

Posted:    bellacanucci
Complaint Rating:  90 % with 10 votes
I ordered a pair of glasses which took almost three weeks to receive. I paid for the high index lenses (the thinnest as I have a moderate prescription). The frames are nearly the same size as my current frames. However, the lenses are almost 1/4 inch thick on the edges. They not only took my money, they gave me the cheap & thick lenses. Then, after contacting them they informed me:

"We would like to tell you that all of our lenses are polished and beveled. Concerning your case, you are authorized to return the glasses for inspection by Zenni Optical. The return address is: Zenni...
Complaint comments Comments Complaint country United States, California, San Rafael Complaint category Vision, Glasses, Lenses

Zenni Optical - Excellent Service!!!

Posted:    Clearvison
Complaint Rating:  80 % with 20 votes
Just to add some balance to this Board, I must report that I am thoroughly satisfied with the professional service and products I ordered from Zenni. This is my first experience with this company and will not be my last. I placed my order (for 3 pair of eyeglasses) less than 3 weeks ago and received my order yesterday. My order was perfect and I am very pleased. I would recommend this company to anyone who is interested in savings and quality consumer service....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - Eyeglass Problems

Posted:    henchris5176
Complaint Rating:  88 % with 17 votes
Well I ordered from Zenni Optical and a few days later I ordered from EyeDirect. Well I am glad I ordered from Eyedirect because not only did the glasses come sooner but they were perfect. The nose on both pairs from Zenni Optical is wrong. Same measurements and everything. Oh well, I will try to get an RMA number but I'm not holding my breath.!!...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Zenni Optical - California - Have not received glasses

Posted:    Adaires
Complaint Rating:  93 % with 15 votes
I ordered my glasses on March 4th. I waited two weeks and did not receive my glasses. I called and was told I would receive them no later than March 25th (3 weeks after I ordered). I called on the 25th and asked where my glasses were. The representative told me they were shipped on March 24th. I asked to have a supervisor call me back. When a supervisor did not call me back, my husband called back the same day and asked to speak to a supervisor who told him that my glasses had not shipped. The woman on the phone was extremely rude and belligerent and refused to let my husband speak to a supervisor....
Complaint comments Comments Complaint country United States, California Complaint category Vision, Glasses, Lenses

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