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WindStream Complaints & Reviews

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WindStream - terrible customer service

Posted: 2013-08-22 by    Piss in Ky
Complaint Rating:  0 % with 0 votes
Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do not get home until late in the day.
Monday we had an appointment to have our service switche over from our present home which we own, to a newly remodled home of which we also own. These homes are about 1000 yards apart.
OK that being explained we had a family emergancy early Monday morning and my husband...
Complaint comments Comments Complaint country United States Complaint category Other

WindStream - Minnesota - Satisfied...Not to have their service

Posted: 2013-07-17 by    lenwood
Complaint Rating:  0 % with 0 votes
Thank goodness I do not have service through Windstream!!! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though every neighbor has them), telling me to place an order online to save money, which seems like a very conveinent thing until you are promised to hear something within two days only to call back four days later to have them tell you the order was suspended because they couldn't verify the address. Supposedly the...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Internet Services

WindStream - Pennsylvania, New Alexandria - 411 charges

Posted: 2013-06-27 by    LaniPiett
Complaint Rating:  0 % with 0 votes
Windstream will not remove 411 call charges on a secondary line without sending a repair technician out to investigate. When transferred to the repair department, we were conveniently disconnected.
I will be calling the repair department directly....
Complaint comments Comments Complaint country United States, Pennsylvania, New Alexandria Complaint category Landline & Home Phone Providers

WindStream - Georgia - Misleading phone service offer

Posted: 2013-04-11 by    jessica9902
Complaint Rating:  0 % with 0 votes
I received a flyer in the mail offering unlimited phone service for $44.99 - never pay a cent more. Now I'm not ignorant of the fact that taxes and such would be in addition to that fee but when I called to check it out, I was assured multiple times by the customer service rep that this would drastically decrease my phone bill (I was previously paying around $67/month for service). I got my first bill today with the new service and IT'S $10 MORE!!! I mean, really? How is paying $77 less than $67?!?!?!?!?!?! I called Windstream and was told that unfortunately the plan I had previously was...
Complaint comments Comments Complaint country United States, Georgia Complaint category Utility Services

WindStream - Georgia, Douglas - Internet speed

Posted: 2013-02-18 by    masoncindy88
Complaint Rating:  0 % with 0 votes
My internet costs me about seventy dollars a month and every night at eight o'clock it drops so low I am unable to watch any kind of video. I have complained numerous times to no avail. I only have myself to blame if I spend one more dime on my Windstream account. It STINKS!!!...
Complaint comments Comments Complaint country United States, Georgia, Douglas Complaint category Internet Services

WindStream - Arkansas, Little Rock - Unable to port home phone number

Posted: 2013-01-11 by    Carryl Blackburn
Complaint Rating:  0 % with 0 votes
I have been trying for two years to port my home phone number to AT&T, and Windstream refuses to release it. I would like to have my television, cell phone and landline service under one provider because it is much cheaper. Is there anything that can be done to help me?...
Complaint comments Comments Complaint country United States, Arkansas, Little Rock Complaint category Landline & Home Phone Providers

WindStream - North Carolina, Waxhaw - Overcharge

Posted: 2012-12-04 by    jwt5129d
Complaint Rating:  50 % with 2 votes
I signed up for the Merge Windstream bundle of 12 mbps internet, phone, and DISH America's Top 120 for 54.99 a month. Since the first bill arrived I have been charged around 90-115 dollars a month. Everytime I call they try to tell me the charges are taxes. Well, I am sorry, but taxes do not equate to an extra 40-60 dollars a month added to your bill. They are liars! When I signed up I asked the customer service guy atleast three times to quote the TOTAL price to me and he kept telling me it was 54.99 plus taxes. I asked if I would have some "PHANTOM" charges on there and he informed...
Complaint comments Comments Complaint country United States, North Carolina, Waxhaw Complaint category Internet Services

WindStream - Worse internet service around

Posted: 2012-10-30 by    Gohowe
Complaint Rating:  100 % with 2 votes
Windstream has the worse internet around-can not get on their internet after 6 oclock pm till the next day every day. My neighbors on both sides and the road we live on has the same problem. I wish we had another chose for our service....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

WindStream - Georgia - Business phone out for 10 days plus

Posted: 2012-06-23 by    geaatl
Complaint Rating:  0 % with 0 votes
My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is 06151201480. Calls are almost never returned and one supervisor even left me a phony number as a return number. Windstream is absolutely the most incompetent phone company out there, and while their phone people are polite they make excuse after excuse, lie about sending out people, and bottom line - they haven't tried in 10 days to repair a business phone line....
Complaint comments Comments Complaint country United States, Georgia Complaint category Landline & Home Phone Providers

WindStream - North Carolina - Bundle charge

Posted: 2012-01-05 by    FMPCMA
Complaint Rating:  0 % with 0 votes
Had internet, telephone bundle, unlimited long distance local calls, paid my phone bills. Then one day, They told me that my charges went up. End of my first year. I told them that my charges were never supposed to go up. They said it was not in the contract. I refused to pay more than the original amount. After two months they disconnected my long distance. After 3 months my telephone service. Now they are saying I owe them $185. that includes accumulation fees. I have been scammed. They are threatening to turn me over to the credit bureau....
Complaint comments Comments Complaint country United States, North Carolina Complaint category Collections Agencies

WindStream - The Biggest Ripoff Around

Posted: 2011-11-08 by    Smack
Complaint Rating:  0 % with 0 votes
In the 10 years I have been able to get broadband service to my home the past 6 months have been horrible since Windstream has taken over. I pay for 3mb service at a very high price. I only receive .3 90% of the time. I have rewired my home, rework my home network, you name it I have done it to fix the problem that Windstream said had to be on my end. Well come to find out this whole time Windstream has twice as many people hooked to there dslam that it is capable of handling. Now they tell me it was suppose to be repaired on the 16th of June, then it was the 20th now its the 25 and my internet...
Complaint comments Comments Complaint country United States Complaint category Internet Services

WindStream - Scam

Posted: 2011-09-26 by    ekbussolutions
Complaint Rating:  0 % with 0 votes
Winstream took over a local company in Ephrata PA. We had no problems with the old company until windstream took over. We had our services scheduled to be switched to a new address but had to postpone the switch. I called and confirmed that everything was taken care of however the services were still shut off even though I had confirmed that they were not to be turned off anymore. My business is now withour phone services and losing out on business. Their response is they don't credit for loss of business even though it was completly theit fault. DO NOT USE THIS COMPANY !...
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Misleading

Posted: 2011-09-12 by    superfluous
Complaint Rating:  0 % with 0 votes
A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems...
Complaint comments Comments Complaint country United States Complaint category Internet Services

WindStream - North Carolina, King - Slow Internet

Posted: 2011-09-02 by    spango50
Complaint Rating:  100 % with 1 votes
I've had Windstream ever since they took over Altel. I've had them to my home several times in the past few years to help resolve problems with slow speeds. I live in the city limits and have poorer connections than my friends who live up the mountain! Why don't they put in another relay station so that some of us city folks can enjoy the internet like the others? It may be cost effective in some ways, but losing customers to Time Warner sure doesn't sound like they are making money. My speeds are rediculously slow. All I'm asking for is a relay station close enough where...
Complaint comments Comments Complaint country United States, North Carolina, King Complaint category Internet Services

WindStream - Terrible Service!

Posted: 2011-08-25 by    shank
Complaint Rating:  0 % with 0 votes
Windstream really does not care. My mother has had nothing but problems and they will not fix it. Today a Windstream truck drove by the house not stopping and reported no one was home... there were two cars in the drive way and three people were outside when the truck drove by. Terrible company which should not be allow to operate !...
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Horrible service

Posted: 2011-08-17 by    lauracireland
Complaint Rating:  0 % with 0 votes
Windstream has the worst service ever. In 2 years I would have to call them at least once a month because something was not working. I once had to call for my service being turned off for non payment when I paid. I called to ask why it had been turned off and they told me it said for nonpayment but that that made no sense since I was up to date on my bill. Internet sevice was down at least 3 times a month. They sent us at least 2 internet boxes because the one we had did not work. I should have know when they installed the service we would have problems because the tech left before finishing setup....
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Beware

Posted: 2011-08-17 by    schae23
Complaint Rating:  0 % with 0 votes
Well Upon complaining many times over and over about my internet bandwidth being too slow, I have had servicemen come to the house on several occsasions. Still my internet is much slower than I get charged for. I pay for a 12Mbps connection and see speeds of less than 1.5Mbps. I just had a service call this morning. Last I knew he was headed to the office but it seems as though he will not return. I am tired of paying for this. My last email stated that my next payment will NOT be due and payable until the speed mathes the charges. Seems that I need not pay for this lackluster service anymore....
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Dissatisfied Customer

Posted: 2011-08-01 by    Nathan
Complaint Rating:  0 % with 0 votes
I am writing this review purely out of frustration. I currently have Windstream as my provider of internet and telephone (which I don't even use). I am currently connected to the Internet through a data tethering service offered by my cell phone company because once again I cannot access my internet. I have called somewhere in the neighborhood of six times and while the representatives of Windstream are ALWAYS extremely polite and try to be helpful I think the infrastructure of Windstream's service capabilities is horrible in the area I live. I have had Windstream in the past and have...
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Dishonest technical support

Posted: 2011-07-27 by    Xray37
Complaint Rating:  0 % with 0 votes
I called on 8/31/2010 to ask for instructions on how to change callerid name for one of our company phone lines.
Larry a Windstream technical support rep stated that changing the name could not be done on site and that it would cost $25 and take 5 days to change a name on an existing phone line.
Motivated by the cost factor I logged into our server went to the applicable phone extension and changed the name myself in 15 seconds.
The intended result has been successfully achieved the callerid name was changed without using Windstream.
I do not understand how a company...
Complaint comments Comments Complaint country United States Complaint category Products & Services

WindStream - Worst company ever

Posted: 2011-07-25 by    jlsayres
Complaint Rating:  0 % with 0 votes
I have had Windstream for over 6 years, and I have had nothing but bad things to say about them. They suck, if its not our Phone line its our internet. We are always paying for a certain type of service and not getting what we pay for. I am sorry but the econominally is still suffering and me and my husband are living paycheck to paycheck and we only what to get what we are paying for. We are paying for 3meg service and we only get 1 or 2meg! I have called and complained several times and they always have a excuse, "WE HAVE A OUTAGE IN THAT AREA", or "WE WILL SEND SOMEONE OUT TO LOOK...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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