Complaint Rating:

If there's one area where telecom companies are far more innovative than any other industry, it's in their remarkable creativity in coming up with new fees to charge their customers. One reader thinks he may have discovered the very epitome of this with his local phone company, Windstream,...

Complaint Rating:

I am very upset with Windstreams service! After long calls with their service department (no knowledge or help on their side) and with field tech's at my house (no hardware issues) for the last year. My DSL is still going down daily. Last night our DSL went down again. My wife called (again...

Complaint Rating:

Windstream bought our local phone company, Kerrville Telephone with the blessings of our city fathers who knew this was already a near monopoly. They have raped and pillaged the service to their customers, laid off everyone who had a decent salary and they handle everything outside of the local...

Complaint Rating:

In the beginning, I had Alltel telephone service for appx. $28.00/mo. They sold out to Windstream. At first, no problems, and I continued to have the same phone service for the same plan and price. I also had Dish Network, for appx. $36.00/mo.
I had a dial-up internet service for $9.95/mo....

Complaint Rating:

Since windstream bought valor (our previous provider), e-mail service has been on a steady decline. Beginning in Sept. 06, my messages to one recipient started to be blocked every so often. Beginning in February, all messages were blocked. After many calls to windstream techs, all I got was...

Complaint Rating:

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet...

Complaint Rating:

I have been unable to get on the internet at least 10 times during the last two weeks. I wrote Windstream but they refused to answer. I want to discontinue sersvice with them and I do not think I should pay the $100 cancellation fee as their service stinks....

Complaint Rating:

Since Windstream has taken over CTC I have had nothing but problems. Today when I tried to connect to get my e-mail I get a message to say my user name or password is incorrect. I called customer service who wasted my time for almost an hour, then told me to reinstall Thunderbird. Then I discovered...

Complaint Rating:

I recently called and asked for a quote for a highly advertised Windstream Communications Bundle Package. We could not believe the price and my husband and I jumped thinking we have just made a steal of a deal. Once installation began though, things didn't look so rosy. We didn't...

Complaint Rating:

Windstream has dominated the area so that they are the only service provider other they Time Warner Cable to provide phone and internet service. Competition is also good. The consumer needs to be able to choose the best service provider and not be stuck! First Jannell Jackson is the absolute...