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Windstream Complaints & Reviews

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Windstream - New York, Pennellville - Phone & Internet

Posted: 2015-09-12 by    Adina72
Complaint Rating:  0 % with 0 votes
I have never had such a horrible experience with a company as I have with Windstream. I'll start from the beginning.

About 3 months ago I called Windstream to see about changing our telephone & Internet service from Time Warner to Windstream. We had had Windstream in the past but we needed a higher speed Internet service at the time than what was available, so we decided to switch so that all services would be on one bill. We never had a problem with their service in the past, we just needed faster Internet. Anyway, the customer service rep told me 3 months ago that the faster 20mpbs...

Windstream - Unreliable internet service, phone service

Posted: 2015-07-19 by    KBP1
Complaint Rating:  0 % with 0 votes
A few weeks ago my phone service was out for almost a week. When the tech came out he said the problem was due to WINDSTREAM using inside components OUTSIDE my house. The next week my internet service provided by WINDSTREAM was out for several days. This week my internet service provided by WINDSTREAM was out Friday, Saturday and most of SUNDAY! Every time I called up I was told a different story! First it was a major equipment failure, next it was a major upgrade(unannounced) and finally the last rep, said they had NO IDEA why it was out. What is going on with WINDSTREAM? They use to be a reliable...

Windstream - terrible customer service

Posted: 2013-08-22 by    Piss in Ky
Complaint Rating:  0 % with 0 votes
Let me first say my husband is a disabled vet, as well as just haveing had a heart attack, stroek, anda history of seizures. We live in the country, and have little to no cell service. We also, have had family illness, with my elderly Mother n Law age 84. I work 1 hour from home, and do not get home until late in the day.
Monday we had an appointment to have our service switche over from our present home which we own, to a newly remodled home of which we also own. These homes are about 1000 yards apart.
OK that being explained we had a family emergancy early Monday morning and my husband...

Windstream - Minnesota - Satisfied...Not to have their service

Posted: 2013-07-17 by    lenwood
Complaint Rating:  0 % with 0 votes
Thank goodness I do not have service through Windstream!!! I recently moved and found out that they were the only provider where I lived. Needing internet for school, I tried setting up service through them. Three weeks of them telling me they don't service my address (even though every neighbor has them), telling me to place an order online to save money, which seems like a very conveinent thing until you are promised to hear something within two days only to call back four days later to have them tell you the order was suspended because they couldn't verify the address. Supposedly the...

Windstream - Georgia - Misleading phone service offer

Posted: 2013-04-11 by    jessica9902
Complaint Rating:  0 % with 0 votes
I received a flyer in the mail offering unlimited phone service for $44.99 - never pay a cent more. Now I'm not ignorant of the fact that taxes and such would be in addition to that fee but when I called to check it out, I was assured multiple times by the customer service rep that this would drastically decrease my phone bill (I was previously paying around $67/month for service). I got my first bill today with the new service and IT'S $10 MORE!!! I mean, really? How is paying $77 less than $67?!?!?!?!?!?! I called Windstream and was told that unfortunately the plan I had previously was...

Windstream - North Carolina, Waxhaw - Overcharge

Posted: 2012-12-04 by    jwt5129d
Complaint Rating:  50 % with 2 votes
I signed up for the Merge Windstream bundle of 12 mbps internet, phone, and DISH America's Top 120 for 54.99 a month. Since the first bill arrived I have been charged around 90-115 dollars a month. Everytime I call they try to tell me the charges are taxes. Well, I am sorry, but taxes do not equate to an extra 40-60 dollars a month added to your bill. They are liars! When I signed up I asked the customer service guy atleast three times to quote the TOTAL price to me and he kept telling me it was 54.99 plus taxes. I asked if I would have some "PHANTOM" charges on there and he informed me the...

Windstream - Georgia - Business phone out for 10 days plus

Posted: 2012-06-23 by    geaatl
Complaint Rating:  0 % with 0 votes
My business phone has been down for 10 days. I have called EVERY day (most calls take over 30 minutes due to holds). Each day I am promised help. But no one comes. The service ticket is 06151201480. Calls are almost never returned and one supervisor even left me a phony number as a return number. Windstream is absolutely the most incompetent phone company out there, and while their phone people are polite they make excuse after excuse, lie about sending out people, and bottom line - they haven't tried in 10 days to repair a business phone line....

Windstream - North Carolina - Bundle charge

Posted: 2012-01-05 by    FMPCMA
Complaint Rating:  0 % with 0 votes
Had internet, telephone bundle, unlimited long distance local calls, paid my phone bills. Then one day, They told me that my charges went up. End of my first year. I told them that my charges were never supposed to go up. They said it was not in the contract. I refused to pay more than the original amount. After two months they disconnected my long distance. After 3 months my telephone service. Now they are saying I owe them $185. that includes accumulation fees. I have been scammed. They are threatening to turn me over to the credit bureau....

Windstream - The Biggest Ripoff Around

Posted: 2011-11-08 by    Smack
Complaint Rating:  0 % with 0 votes
In the 10 years I have been able to get broadband service to my home the past 6 months have been horrible since Windstream has taken over. I pay for 3mb service at a very high price. I only receive .3 90% of the time. I have rewired my home, rework my home network, you name it I have done it to fix the problem that Windstream said had to be on my end. Well come to find out this whole time Windstream has twice as many people hooked to there dslam that it is capable of handling. Now they tell me it was suppose to be repaired on the 16th of June, then it was the 20th now its the 25 and my internet...

Windstream - Scam

Posted: 2011-09-26 by    ekbussolutions
Complaint Rating:  100 % with 1 votes
Winstream took over a local company in Ephrata PA. We had no problems with the old company until windstream took over. We had our services scheduled to be switched to a new address but had to postpone the switch. I called and confirmed that everything was taken care of however the services were still shut off even though I had confirmed that they were not to be turned off anymore. My business is now withour phone services and losing out on business. Their response is they don't credit for loss of business even though it was completly theit fault. DO NOT USE THIS COMPANY !...

Windstream - Misleading

Posted: 2011-09-12 by    superfluous
Complaint Rating:  0 % with 0 votes
A phone call solicitation resulted in my agreeing to the $49.99 lock-in bundle for phone and internet, plus $9.99 for an additional phone line. I was promised that the first 30 days would be free and that the first bill would reflect a $50 rebate and a mail-in $50 rebate for the wireless modem. Then I got a bill for $214. A call to the Buffalo area number, where the order was placed, resulted in my being assured that I was not told the above and that the mail-in rebate was all that they offered. When I talked to a supervisor, I was given the same answer. The local Jamestown, NY billing office seems...

Windstream - North Carolina, King - Slow Internet

Posted: 2011-09-02 by    spango50
Complaint Rating:  100 % with 2 votes
I've had Windstream ever since they took over Altel. I've had them to my home several times in the past few years to help resolve problems with slow speeds. I live in the city limits and have poorer connections than my friends who live up the mountain! Why don't they put in another relay station so that some of us city folks can enjoy the internet like the others? It may be cost effective in some ways, but losing customers to Time Warner sure doesn't sound like they are making money. My speeds are rediculously slow. All I'm asking for is a relay station close enough where...

Windstream - Horrible service

Posted: 2011-08-17 by    lauracireland
Complaint Rating:  0 % with 0 votes
Windstream has the worst service ever. In 2 years I would have to call them at least once a month because something was not working. I once had to call for my service being turned off for non payment when I paid. I called to ask why it had been turned off and they told me it said for nonpayment but that that made no sense since I was up to date on my bill. Internet sevice was down at least 3 times a month. They sent us at least 2 internet boxes because the one we had did not work. I should have know when they installed the service we would have problems because the tech left before finishing setup....

Windstream - Beware

Posted: 2011-08-17 by    schae23
Complaint Rating:  0 % with 0 votes
Well Upon complaining many times over and over about my internet bandwidth being too slow, I have had servicemen come to the house on several occsasions. Still my internet is much slower than I get charged for. I pay for a 12Mbps connection and see speeds of less than 1.5Mbps. I just had a service call this morning. Last I knew he was headed to the office but it seems as though he will not return. I am tired of paying for this. My last email stated that my next payment will NOT be due and payable until the speed mathes the charges. Seems that I need not pay for this lackluster service anymore....

Windstream - Dissatisfied Customer

Posted: 2011-08-01 by    Nathan
Complaint Rating:  0 % with 0 votes
I am writing this review purely out of frustration. I currently have Windstream as my provider of internet and telephone (which I don't even use). I am currently connected to the Internet through a data tethering service offered by my cell phone company because once again I cannot access my internet. I have called somewhere in the neighborhood of six times and while the representatives of Windstream are ALWAYS extremely polite and try to be helpful I think the infrastructure of Windstream's service capabilities is horrible in the area I live. I have had Windstream in the past and have...

Windstream - Dishonest technical support

Posted: 2011-07-27 by    Xray37
Complaint Rating:  0 % with 0 votes
I called on 8/31/2010 to ask for instructions on how to change callerid name for one of our company phone lines.
Larry a Windstream technical support rep stated that changing the name could not be done on site and that it would cost $25 and take 5 days to change a name on an existing phone line.
Motivated by the cost factor I logged into our server went to the applicable phone extension and changed the name myself in 15 seconds.
The intended result has been successfully achieved the callerid name was changed without using Windstream.
I do not understand how a company...

Windstream - Worst company ever

Posted: 2011-07-25 by    jlsayres
Complaint Rating:  0 % with 0 votes
I have had Windstream for over 6 years, and I have had nothing but bad things to say about them. They suck, if its not our Phone line its our internet. We are always paying for a certain type of service and not getting what we pay for. I am sorry but the econominally is still suffering and me and my husband are living paycheck to paycheck and we only what to get what we are paying for. We are paying for 3meg service and we only get 1 or 2meg! I have called and complained several times and they always have a excuse, "WE HAVE A OUTAGE IN THAT AREA", or "WE WILL SEND SOMEONE OUT TO LOOK AT IT", or...

Windstream - Texas, Sugar Land - MASSIVE connection issue in Sugar Land, Texas

Posted: 2011-07-19 by    SugarLand77479
Complaint Rating:  100 % with 2 votes
Began experiencing slow speeds and high pings in May (speeds of less than 1 mbps, pings above 600ms). Since then, problem has not abated. I went out and bought two different routers. Speed remained slow. Called customer service multiple times. They told me there was no problem. They told me to buy a new modem from them for $75.

And then I saw these threads:

Windstream - Hate them

Posted: 2011-06-27 by    minord
Complaint Rating:  0 % with 0 votes
We live in a rural area in OK and like many others, Windstream has a monopoly in out small town, . It seems like because this is a poor socioeconomic area they feel that we are not important enough to deserve the same services that others recieve. We have lived in the country for almost 5 yrs now and have been working since we moved here to get DSL in our home. There is DSL within 2 1/2 miles of my house but because it will cost them too much money, they will not bring it out any furher. We were told 5 yrs ago to go around the community and get a petition started and that might help the cause. My...

Windstream - Kentucky, Lexington - Bill after cancellation

Posted: 2011-05-19 by    123456unknown
Complaint Rating:  0 % with 0 votes
I cancelled my Windstream services but because I cancelled 6 days into my billing month they expect me to pay for the entire month. I didn't have any service for 24 days. They don't prorate they tell me. This is outrageous and should not be tolerated. I wish there was some type of recourse for this company and a law that doesn't allow them to charge for services not delivered. They are terrible and I am glad I no longer use them. I would go without services then go back to them....

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