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Wells Fargo Home Mortgage Complaints & Reviews

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Wells Fargo Home Mortgage - Foreclosure process

Posted: 2013-09-14 by    Christine35
Complaint Rating:  0 % with 0 votes
Well thank God I stumbled onto this website, I now don't feel alone. The economy sucks, and we have had tough making the house payment. So we had seeked help with the Step Forward Program (hopefully get current and go forward) well, Wells Fargo told them it was to late. They foreclosed without notice, a sheriff sale without notice. Said they posted on our home notices, we have 4 entrances to our home NO NOTICES ON ANY ONE DOOR! And like posts listed here we have made many calls trying to get one straight answer about payoff...no call the foreclosure attorney, no we can't give you that...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Wells Fargo Home Mortgage - Texas, Brownsville - Refinance

Posted: 2013-04-15 by    Brazos
Complaint Rating:  0 % with 0 votes
We have home mortgage with Wells Fargo. We sought refinance and contacted Wells Fargo. We thought that we would we get a good rate; however, the rate was high. Wells Fargo then treated the loan as a new loan, instead of modification, causing closing costs to increase unnecessarily. Wells Fargo had survey and lost it, and then demanded that we pay for new one. They refused to accept any responsibility for the situation....
Complaint comments Comments Complaint country United States, Texas, Brownsville Complaint category Loans

Wells Fargo Home Mortgage - Arizona, Glendale - Mortgage Fraud

Posted: 2013-03-15 by    Donald Carson
Complaint Rating:  100 % with 1 votes
Wells Fargo Home Mortgage and Wells Fargo Bank N.A., has and/or are currently attempting to defraud us out of tens of thousands of dollars and using the threat of foreclosing on our home to coerce us into committing perjury on government-insured loan applications & documents.

1. Mortgage Fraud - more then $ 15, 000.00 in uncredited payments. [Proofs of payments have been sent to WFHM and without explanation WFHM has ignored the proof of payments.]

2. More than $ 6, 000.00 fraudulent charges for services never performed. [5-separate itemized lists of the fees/charges...
Complaint comments Comments Complaint country United States, Arizona, Glendale Complaint category Banks

Wells Fargo Home Mortgage - No tax form 2012 received for filing

Posted: 2013-03-06 by    Michael Mitchell
Complaint Rating:  0 % with 0 votes
Our mortgage loan number is 0101093714. In filing taxes for 2012, we do not have a statement regarding what was paid....
Complaint comments Comments Complaint country United States Complaint category Tax Services

Wells Fargo Home Mortgage - Maryland, Oakland - Refinance Scam

Posted: 2013-03-02 by    Gary Tinsley
Complaint Rating:  100 % with 1 votes
About December, 2009 I began a load modification process with Wells Fargo. For the next 10 months I was requested to send documents to support my account information. During those 10 months I dealt with Wells Fargo Reps in California, Minnesota, Charlotte, N.C., Wisconsin and others places I can't recall. Got numerous requests for more info and when I informed them the info they were requesting had already been submitted they somehow found the data and we completed our conversation. Being a veteran I asked for any leverage that would help my situation. I was told being a Veteran carried no...
Complaint comments Comments Complaint country United States, Maryland, Oakland Complaint category Mortgage Companies

Wells Fargo Home Mortgage - South Carolina, Hilton Head Island - Preditory Lender

Posted: 2013-03-01 by    jom718
Complaint Rating:  0 % with 0 votes
I received an email back in January 2008 from a real estate investment association I belonged to advertising an investment to purchase a hotel unit on Hilton Head Island. This investment came with a 3-year leaseback agreement for $74, 8000.00, $24, 933.33 a year for 3 years. The price to purchase this unit was $249, 000.00. I liked this investment and decided to move forward. I was put in touch with the developer’s business agent, who put me in contact with a loan office from Wells Fargo Home Mortgage. Wells Fargo was one of the lenders who were providing funding for many of these units.
Complaint comments Comments Complaint country United States, South Carolina, Hilton Head Island Complaint category Mortgage Companies

Wells Fargo Home Mortgage - New York, Commack - Distribution of Insurance Claims

Posted: 2012-12-06 by    MY1OPINION
Complaint Rating:  67 % with 3 votes
Hurricane Sandy slams the east coast leaving tens of thousands of homes in ruin. It takes 3 weeks for an estimator to survey damage and finally 6 weeks to receive a check for over 40k on to find out I cannot deposit the check without having it first endorsed by the cosigned mortgage company. Not so easy, since the claim is over 15k, Wells Fargo thinks you are going to take the money and run, so you must mail them the check with the estimators report and they will distribute the money as they seem fit since it is their house! Great then they should do all the work getting estimates and hiring contractors....
Complaint comments Comments Complaint country United States, New York, Commack Complaint category Banks

Wells Fargo Home Mortgage - California - They backed out of a Short Sale

Posted: 2012-11-29 by    Up a creek without a paddle
Complaint Rating:  0 % with 0 votes
Our home is in a Short Sale, we got an offer, Wells Fargo accepted that offer. Its due to close any day, Well NOW Wells Fargo is wanting more money, and backing out of the short sale. We owe less than what the bank wants. To me that is NOT a short sale. Its due to go into foreclosure so I requested the pay off. I've had to call several different people, finally got someone to tell me it has to be in writing, and they have 7-10 days to answer. We don't have 10 days for them to answer us. Wells Fargo is a BIG RIP OFF, and they are really putting the screws to us AND the people that wanted...
Complaint comments Comments Complaint country United States, California Complaint category Mortgage Companies

Wells Fargo Home Mortgage - Texas, Tomball - Rip Off Artist

Posted: 2012-11-26 by    DJF 13
Complaint Rating:  100 % with 5 votes
This all started October 2012.
I fist talked to the guy on the phone. We talked about the refinance of my home. I explained to him that we had filed Bankruptcy about 8 years ago It all sounded good so me and the wife drove to tomball with the information he said to bring. He check our credit scores and all the rest. He mentioned that Wells Fargo was not showing payment history on my current mortgage. He asked if we reaffirmed our loan . I said I thought we had. He said I am not sure but when it shows now history it usually means it was not reaffirmed. I said I am not sure then. He said well...
Complaint comments Comments Complaint country United States, Texas, Tomball Complaint category Mortgage Companies

Wells Fargo Home Mortgage - New Jersey, Ocean City - Refinance problem

Posted: 2012-09-13 by    Dthatch
Complaint Rating:  0 % with 0 votes
Today is Sept.13, 2012 and still filling out paperwork for a refinance with Wells Fargo online. On May 1, 2012 my husband filled out an online form to refinance a second home in Ocean City, NJ. After receiving 3 calls from different agents all offering different rates (4.5%, 4.25% & 4%). How could that happen? We currently have a mortgage with Wells and have paid off our primary residence with Wells Fargo also. Our current interest rate 6.25%, the rate that we are trying to get reduced to is 4% which we locked in at on May 1, 2012. Filling out paper after paper and sendng faxes. Our credit report...
Complaint comments Comments Complaint country United States, New Jersey, Ocean City Complaint category Mortgage Companies

Wells Fargo Home Mortgage - PMI Removal

Posted: 2012-07-10 by    kelley d
Complaint Rating:  100 % with 5 votes
We refinanced our house in September 2010 to get a lower interest rate and shorten our loan term. At that time, our LTV was slightly higher than 80% resulting in PMI. Our original loan documents included a Private Mortgage Insurance Disclosure Fixed Rate Mortgage document that stated PMI would be cancelled (upon our request) when our LTV reached 80% on July 1, 2012. The document goes on to state that PMI would be automatically terminated on March 1, 2013, when our LTV reaches 78%. We contacted our current lender, Wells Fargo Home Mortgage, to request cancellation of PMI. We were told that the PMI...
Complaint comments Comments Complaint country United States Complaint category Loans

Wells Fargo Home Mortgage - Texas, San Antonio - Kelly Crutsinger

Posted: 2012-04-20 by    SARealtor
Complaint Rating:  100 % with 3 votes
I am a Realtor and I have worked with many loan officers over the years. Kelly Crutsinger at Wells Fargo is by far the worst I have ever had to work with. She made promises to our mutual client that she knew she couldn't uphold, and then made excuses for the next 8 weeks when she couldn't deliver. She even went so far as to refer me to her manager, who called the client liars. I can't imagine how she is still a mortgage officer, she's awful at her job and has terrible people skills....
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Mortgage Companies

Wells Fargo Home Mortgage - harrassment

Posted: 2012-04-09 by    MadGAmom
Complaint Rating:  100 % with 2 votes
Constant harrassment. I get calls from their number (866-412-6942) up to 12+ times per day, every day, even Sundays & holidays (which is illegal in my state), and have the call logs to prove it! These calls come whether my mortgage is paid on time or not. We also fell victim to their "mortgage relief" program. We applied for it when my husband was laid off from his job and was out of work for 11 months. Neither of us were able to find work during that time and were trying to support a family of 5 on only my husband's unemployment benefits, which was beyond impossible. Despite WFHM's...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Home Mortgage - Arizona, Gilbert - Fraud/Taking advantage of Mom with Cancer

Posted: 2012-01-28 by    lmdecarlo
Complaint Rating:  100 % with 6 votes
I am a single, working, bachelors educated, mother of three boys. In May 2011 I was diagnosed with Stage 3 cancer. I underwent chemotherapy, radiation, and multiple surgeries from May 2011-October 2011. During this time I was in constant contact with my bill collectors including Wells Fargo Home Mortgage. I was able to pay my mortgage through September. By October, my funds had depleted and I was not working full time. Wells Fargo had a solution for me. This was a program for ill clients which allowed the client to pay a reduced mortgage payment for three months. Then my situation would be reevaluated...
Complaint comments Comments Complaint country United States, Arizona, Gilbert Complaint category Mortgage Companies

Wells Fargo Home Mortgage - New York, Fishkill - Ineptness and Rudeness

Posted: 2011-12-23 by    adladee
Complaint Rating:  100 % with 4 votes
Repeated requests for the same information previously provided. In one day was told 1) 6 mandatory documents required 2) two mandatory documents required 3) 1 mandatory document required and by the next morning it was back to 4) 3 mandatory documents required. Called to see if they finally had everything they needed and was told they still needed one more thing in order to finalize and close... and got it to them 1/2 hour before their deadline. Never heard from them, lawyer never heard from them, and in less than a week don't have a place to live; and oh yeah, it's the holidays too. When...
Complaint comments Comments Complaint country United States, New York, Fishkill Complaint category Loans

Wells Fargo Home Mortgage - Texas, Dallas - Misleading fraudulent information

Posted: 2011-09-19 by    TCutts
Complaint Rating:  100 % with 6 votes
I saw a commercial for makinghomeaffordable.gov & I went to that website to see if there was some relief available for me. I saw "Home Affordable Unemployment Program (UP)" & Wells Fargo was on the list of companies participating in this program. I called Wells Fargo and spoke to a lady there and she said due to my financial situation I did qualify for this program and she told me my monthly payments would be reduced by $500 for August- October to give me relief while I continued to look for a job due to lay off a year & a half ago. I had never missed a payment or even been late. I was...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Mortgage Companies

Wells Fargo Home Mortgage - Michigan, Traverse City - Botched mortgage application

Posted: 2011-09-03 by    RippedOffinMich
Complaint Rating:  100 % with 1 votes
Being a customer of Wells Fargo already, we decided to apply for a mortgage for another home we are buying. Credit is credit, appraisal of the new home is great, everything on the application is excellent. Application was submitted along with all the fees they required. The nightmare began after they got our money. The customer service was horrible. They forgot information, lost information, blew deadlines, missed our closing date more than once, etc. Eventually I withdrew the mortgage application and told them to send me back the money we paid. THEY FRIGGIN' REFUSED to send the money back....
Complaint comments Comments Complaint country United States, Michigan, Traverse City Complaint category Loans

Wells Fargo Home Mortgage - Georgia - 4 months and still no closing date

Posted: 2011-08-02 by    disappointedhomebuyer
Complaint Rating:  100 % with 4 votes
I have been in the process of buying a home with Wells Fargo as the mortgage company for the past 4 months. No one returns my calls and when they finally do, I get no questions answered. I am buying a HUD home and with HUD, you have 60 days to close after winning the bid or you get charged $225 every 2 weeks for an extension. Again, I am 4 months into the process!! Are they going to reimburse me for all this money I am paying out for things only they have control over? Plus, everything I own is in storage, so I have to pay those fees too. When I spoke to them yesterday, I was told it could be at...
Complaint comments Comments Complaint country United States, Georgia Complaint category Mortgage Companies

Wells Fargo Home Mortgage - no way to pay without fees

Posted: 2011-07-14 by    dupedbywfh
Complaint Rating:  0 % with 1 votes
WFHM has made it almost impossible to make a quick payment without amassing "service charges" on your account.

If you're late on your payment, you can't use the online payment system because it requires you make the late mortgage paymen AND the current mortgage payment. There is no choice of paying a specific amount.

You can write a check to them, but if it's late, then another late fee is assessed.

You could go to a WF branch, but good luck finding one in your city.

You could call in and make a payment...but it's...
Complaint comments Comments Complaint country United States Complaint category Loans

Wells Fargo Home Mortgage - California, Walnut Creek - Private Mortgage Bankers with Bankruptcies

Posted: 2011-06-05 by    D. Karklins
Complaint Rating:  0 % with 0 votes
In researching a potential refinance with Wells Fargo I was surprised to learn that this company would place mortgage bankers in Bankruptcy in a position to give financial advice...

https://www.wfhm.com/loans/steve-tahsler/index.page

http://www.canb.uscourts.gov/calendars/341/oak/hjelmeset/341-calendar-fred-hjelmeset-060311-oakland...
Complaint comments Comments Complaint country United States, California, Walnut Creek Complaint category Business & Finances

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