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Vitacost Complaints & Reviews

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Vitacost - Fraudulent Charges

Posted: 2015-03-29 by    C_W
Complaint Rating:  0 % with 0 votes
Vitacost allows you to charge under one billing name and send it to another online. There are ridiculous amount of complaints online in regard to them. I had multiple fraudulent transactions in a week from them. It took 8 hours on the phone over the course of 3 days, just to confirm my name/credit card was charged. They were only able to tell me that the account is set up in a completely name with a different address, than my personal information. Their customer service was awful, I cannot believe they are still in business.

I requested to talk to a manager and the representative...

Vitacost - Vitacost

Posted: 2013-08-08 by    Fagner Cardoso Gonçalves
Complaint Rating:  0 % with 0 votes
I am consumer of Brazil. Realized Vitacost purchase on site and have not had the product received after 60 days of waiting.
I've sent millions of e-mails and so far nothing.
I demand the product in my house as soon as possible.
my other email: fagnercg.cardoso @ hotmail.com.


Vitacost - California - deceptive and fraudulent advertising practices

Posted: 2013-06-30 by    johnnyjohnny
Complaint Rating:  33 % with 3 votes
they may have low prices but i get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. they refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize most of what you were lead to believe is EXCLUDED!

my latest experience was on the webiste it said $10 off on orders of $50 or more of vitacost products...most people would assume that items bought on the website would qualify as this is vitacost...but no.

you needed to purchase...

Vitacost - double charge/hold on money

Posted: 2013-06-04 by    Gayl Lick
Complaint Rating:  100 % with 3 votes
I have ordered from Vitacost for quite some time and of lately they are changing in not a good way. When I ordered in April 2013 with my debit card I came to the rude awakening that they now have a practice of putting a hold on the amount of money needed to pay for the order. This would be fine if the hold is JUST for the amount they need. NOT! They then take the money out of the account and don't let go of the held amount for up to 5 days! IN other words they tie up twice the amount of money than they need. This horrible practice bumped off the payment of my auto insurance which I tried to...

Vitacost - False shipping information

Posted: 2013-03-03 by    louiscy
Complaint Rating:  100 % with 1 votes
On the website shipping information provided that the DHL Global

Estimated delivery in 8-20 business days
No tracking

DHL Priority

Estimated delivery in 5-10 business days
No tracking

But when I select DHL Priority and pay extra, it turn out that the shipping was even slower then DHL global, talk to the customer service and they denied all responsibilities and saying they have no control once the item left the facility....

Vitacost - California - Non receipt of product, dodgey service and charges without authorisation

Posted: 2012-09-28 by    Nothappyjan2012
Complaint Rating:  100 % with 1 votes
"ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totalling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not worth the shipping cost (in astralia). Here are the order of events which happened:

1. Placed order total $9 for 2 items.
2. Got a cancellation email even though they charged me $6.98
3. After I lodged a paypal dispute, they sent me a shipping notice email but on there stated only one item...

Vitacost - North Carolina - Vitacost customer tricks

Posted: 2012-05-30 by    Marcos Uwabe
Complaint Rating:  0 % with 0 votes
Hello, I have two opens orders with Vitacost

At the site Vitacost in this http://www.vitacost.com/International-Shipping # FAQIntl4 written the following: "*Due to Brazilian customs delays affecting e-commerce companies worldwide, Vitacost will be temporarily discontinuing delivery to Brazil. We will resume service once we are confident that our packages will reach our Brazilian customers in a reasonable time frame.
If you have already placed an order with us for shipment to Brazil, your package is currently in transit. Please allow 90 days for your package to arrive to you."

Vitacost - Outdated, Damaged, Broken Seals, Horrible Customer Service Representatives and Worse Supervisors

Posted: 2012-03-15 by    nyliving
Complaint Rating:  100 % with 2 votes
I have been a Vitacost customer for many years, spent a lot of money purchasing from vitacost and didn’t have a problem until the past two shipments. The items in these last two shipments were thrown into boxes without any bubble wrap or form of protection. As a result the bottles and boxes bounced around in the box with no protection which is probably the part of the reason some of the items in the shipments were damaged. I received bottles of supplements that were dirty, dusty with broken seals, much of the supplements that were sent to me were old or outdated, they posted either one year...

Vitacost - parcel lost and never refund

Posted: 2012-03-06 by    yyq
Complaint Rating:  100 % with 1 votes

I have placed an order at VITACOST on 30th Jan 2012 and order number is 14450871 and shipped by DHL, but I have not received the parcel yet until now (6th March 2012).

I contacted VITACOST several times and they always evaded the issue and asked me to provide our country customs documentation to prove that the parcel never held by the customs. but does any country customs can provide it? It's very funny! I called our custmos and they never provided it before.

I got the email from the carrier DHL and they proved the parcel never arrived my country,...

Vitacost - Customer Service

Posted: 2012-01-30 by    iamozzie
Complaint Rating:  100 % with 1 votes
This is one of the worst customer service oriented companies I've had the displeasure of dealing with. The product I ordered was not what their system sent me. I tried to arrange for a replacement, and their customer service management team would not agree to provide a pre-paid return mailing label. Please save yourself the aggravation, and deal with a more reputable company. One that does not have hundreds of complaints on Better Business sites, and complaint sites. It isn't any wonder that they filed for bankruptcy!...

Vitacost - misrepesentation in cost

Posted: 2012-01-30 by    JRM46
Complaint Rating:  100 % with 1 votes
Vitacost withholds shipping cost for financial gain at the cost to the customer. They acknowledge shipping costs from US but fail to inform of Import Vat. A cost they personally avoid by shipping products to a bonded warehouse in Germany, knowing when these products are moved on the cost will be passed on to customer. When customer service is contacted they deny any responsibility, knowledge, control or reimbursement. Evidently they want the customer to belief that Vitacost has no business plan or cost analysis.

Further, if products are returned Vitcost will withhold the additional...

Vitacost - misleading advertising

Posted: 2012-01-24 by    biteme_ssf
Complaint Rating:  0 % with 0 votes
After receiving my first order, saving 25%, I was thrilled. It came on time and was perfect. I referred several friends via the Vitacost "refer a friend program". My friends get a $10 coupon and I will as well, upon my friends first order. All of my friends who signed up did not get the coupon as promised. The "live chat" on their website is vacant and the person who answers the 800 number says they can't help. After having some email dialogue, it became apparent to me my friends were all getting the run around. There is no coupon. It was just a clever way to get people to sign up. BEWARE OF...

Vitacost - Florida - Lack Of Service - Won't Deliver

Posted: 2011-12-01 by    BigJoe123
Complaint Rating:  100 % with 1 votes
DO NOT ORDER FROM VITACOST - they will rip you off and sell your credit card info to others!!! Very dangerous company. I tried to order product but they refused to ship it. VITACOST has over 300 Complaints with the local BBB - wow! Scary so many people are ripped off by these people. Vitacost needs be shut down by the Attorney General's Office.

I've read over 400 online complaints too. something is a miss with them!!!...

Vitacost - Oregon - Expired Supplements

Posted: 2011-10-09 by    Realitywoman
Complaint Rating:  100 % with 2 votes
Several months ago, I placed an order with Vitacost for supplements. These arrived expired-several months pasted the expiration date. I returned at Vitacost expense and received a new order. Those too were expired; so I asked for a full refund this time. This week I AGAIN received expired supplements that expired in 2010-Sept-one yr past the expiration date. I didn't receive my refund only more expired supplements. I order from Vitacost a lot-no clue to what they are doing now. Will go to my credit card company and file a complaint ~ no longer a customer of Vitacost....

Vitacost - New Jersey - Fraudulent Advertising

Complaint Rating:  100 % with 1 votes
Ordered a product, received half strength capsules. Item listed as 560mg, got 280mg capsules. Spoke to two reps and a supervisor. Company only offered to come and get them and then credit my card. I insisted on a price adjustment which they wouldn't do. I cannot say enough bad things about these people. They are a fraud, they arew thieves. They sent half strength products. AVOID!!...

Vitacost - Order never arrived

Posted: 2011-02-12 by    T Dufrene
Complaint Rating:  57 % with 7 votes
I placed an order over two weeks ago. My order is over a week late and still has not arrived. I have contacted company three times. They state that they have no control over UPS delivery methods. No offer to refund my money or reship overnight...it is not there problem. I am beginning to feel scammed...I do not think I will get a refund or the products that I ordered. I will never order from them again. VITA.COM SHAME ON YOU. Buyer beware....

Vitacost - order not delivered

Posted:    rowlands
Complaint Rating:  100 % with 2 votes
placed an order for tocoq10 on sept 08, 2010, for which i received a receipt. i can contact them, they send me around in circles....

Vitacost - Horrible customer service

Posted:    natural617
Complaint Rating:  100 % with 2 votes
I was happy to use vitacost until I placed the last order from them. One of the products I order was not available at that time, but my account said it will be available in few days. I checked back few days later and it said it would not be available few weeks. Few weeks past, it was not still available. I waited more than a month and finally decided to write them several time, no luck. Finally I called them. I waited about 10 mins to speak to a customer service person and I asked her to cancel my order. She said she did and it would appear on your account later. I checked back my account in few...

Vitacost - does not honor price paid

Posted:    isachau
Complaint Rating:  50 % with 2 votes
We spend the whole labor day weekend purchased over $600 from Vitacost. They cancelled over 70 of my items without any reasons. (They said they had a computer computer technical error, but why didn't they shut down their website for those three days?). They are still selling these items but at a different price on their website. What a rip-off! What a waste of time. My husband would have worked during those hours he spend on browsing Vitacost. He charges $135 per hour if he work on his own job. A class action should be filed. I am definitely interested....

Vitacost - Florida - late shipments

Posted:    holistic chick
Complaint Rating:  0 % with 0 votes
For the last 4 or 5 orders, Vitacost's shipping practices have been the worst. Products to be shipped out in "24 hours" were not. When I inquired, they "don't know why" is the answer I get...if they don't know, who should??!!! Products stated to be in stock when ordering are suddenly on back order. Shipping that goes from UPS to USPS and takes 11 days to arrive. Orders that sit in warehouses somewhere between their point of shipment and the destination. I could go on...What used to be a fantastic company is now merely mediocre at best....

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