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5400 Broken Sound Blvd., NW, #500
Boca Raton
United States - 33487-3522
Customer Care
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Vitacost.com Complaints & Reviews

Vitacost.com - Florida, Boynton Beach - Relentless spamming

Posted: 2015-10-26 by    Reviewer57259
Complaint Rating:  100 % with 1 votes
I made the mistake of ordering from you, resulting in you spamming me incessantly, relentlessly, despite unsubscribing over and over and even getting a response from a customer service rep promising he removed my address from your records. I'm still being spammed daily, so he's either...

Vitacost - Florida, Boca Raton - Fraudulent Charges

Posted: 2015-03-29 by    C_W
Complaint Rating:  0 % with 0 votes
Vitacost allows you to charge under one billing name and send it to another online. There are ridiculous amount of complaints online in regard to them. I had multiple fraudulent transactions in a week from them. It took 8 hours on the phone over the course of 3 days, just to confirm my name/credit...

Vitacost - Vitacost

Posted: 2013-08-08 by    Fagner Cardoso Gonçalves
Complaint Rating:  0 % with 0 votes
I am consumer of Brazil. Realized Vitacost purchase on site and have not had the product received after 60 days of waiting.
I've sent millions of e-mails and so far nothing.
I demand the product in my house as soon as possible.
my other email: fagnercg.cardoso @ hotmail.com.

Vitacost - California - deceptive and fraudulent advertising practices

Posted: 2013-06-30 by    johnnyjohnny
Complaint Rating:  33 % with 3 votes
they may have low prices but i get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. they refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize...

Vitacost - double charge/hold on money

Posted: 2013-06-04 by    Gayl Lick
Complaint Rating:  100 % with 4 votes
I have ordered from Vitacost for quite some time and of lately they are changing in not a good way. When I ordered in April 2013 with my debit card I came to the rude awakening that they now have a practice of putting a hold on the amount of money needed to pay for the order. This would be fine...

Vitacost - False shipping information

Posted: 2013-03-03 by    louiscy
Complaint Rating:  100 % with 1 votes
On the website shipping information provided that the DHL Global

Estimated delivery in 8-20 business days
No tracking

DHL Priority

Estimated delivery in 5-10 business days
No tracking

But when I select DHL Priority...

Vitacost.com - False advertising

Posted: 2013-02-07 by    avantijk
Complaint Rating:  0 % with 0 votes
Buyer beware
I've been a long time customer, and been happy until today.

They sent an email soliciting a "be well box", sort of a grab bag, for $13.99 that was worth up to $70.

Based on their own website, the value of the products was worth $7.75. And...

Vitacost.com - Florida - worst experience ever

Posted: 2012-12-21 by    zoutoshi2
Complaint Rating:  0 % with 0 votes
It took 1 month and half already and shipment still has not arrived yet.
when i ordered from iherb.com, it took only 4 days to arrive with fee shipping. Vitacost charged me more than 60USD. Vitacost's prices are little less than iherb.com but it ends up with much more expensive.

Vitacost.com - California - order was cancelled, card was still being charged

Posted: 2012-11-09 by    ff222
Complaint Rating:  0 % with 0 votes
I wouldn't recommend anyone to shop in this website. Order was cancelled on 10/31/2012. Sent me a letter saying that my credit would not be charged, but still charged my card on 11/5/2012. Transaction went through. Called them a thousand time and they said that it was an authorization hold...

Vitacost - California - Non receipt of product, dodgey service and charges without authorisation

Posted: 2012-09-28 by    Nothappyjan2012
Complaint Rating:  100 % with 1 votes
"ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totalling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not worth...

Vitacost - North Carolina - Vitacost customer tricks

Posted: 2012-05-30 by    Marcos Uwabe
Complaint Rating:  0 % with 0 votes
Hello, I have two opens orders with Vitacost

At the site Vitacost in this http://www.vitacost.com/International-Shipping # FAQIntl4 written the following: "*Due to Brazilian customs delays affecting e-commerce companies worldwide, Vitacost will be temporarily discontinuing delivery...

Vitacost.com - Poor customer service poor postal

Posted: 2012-04-09 by    sunu
Complaint Rating:  100 % with 1 votes
On February 23, 2012, I bought the some products in the Vitacost.com . My order number is 14540498. I spent $75.06. I have decided this package for my wife, mother and child. The Shipping Method is DHL。Tracking Number: is GM5551124770896998 .Destination is China. On March 19, I sent an email...

Vitacost - Outdated, Damaged, Broken Seals, Horrible Customer Service Representatives and Worse Supervisors

Posted: 2012-03-15 by    nyliving
Complaint Rating:  100 % with 2 votes
I have been a Vitacost customer for many years, spent a lot of money purchasing from vitacost and didn’t have a problem until the past two shipments. The items in these last two shipments were thrown into boxes without any bubble wrap or form of protection. As a result the bottles and...

Vitacost.com - I won't ever use Vitacost.com or recommend them to anyone

Posted: 2012-03-15 by    Semeule
Complaint Rating:  0 % with 0 votes
I recently tried buying supplements from this website but could NEVER get the order to go through. I tried several times and I don't like having to enter my credit card info over and over on a website. I also tried using Paypal to pay and that didn't work either. I won't ever...

Vitacost - parcel lost and never refund

Posted: 2012-03-06 by    yyq
Complaint Rating:  100 % with 1 votes

I have placed an order at VITACOST on 30th Jan 2012 and order number is 14450871 and shipped by DHL, but I have not received the parcel yet until now (6th March 2012).

I contacted VITACOST several times and they always evaded the issue and asked me to provide...

Vitacost - Customer Service

Posted: 2012-01-30 by    iamozzie
Complaint Rating:  100 % with 1 votes
This is one of the worst customer service oriented companies I've had the displeasure of dealing with. The product I ordered was not what their system sent me. I tried to arrange for a replacement, and their customer service management team would not agree to provide a pre-paid return mailing...

Vitacost - misrepesentation in cost

Posted: 2012-01-30 by    JRM46
Complaint Rating:  100 % with 1 votes
Vitacost withholds shipping cost for financial gain at the cost to the customer. They acknowledge shipping costs from US but fail to inform of Import Vat. A cost they personally avoid by shipping products to a bonded warehouse in Germany, knowing when these products are moved on the cost will...

Vitacost - misleading advertising

Posted: 2012-01-24 by    biteme_ssf
Complaint Rating:  0 % with 0 votes
After receiving my first order, saving 25%, I was thrilled. It came on time and was perfect. I referred several friends via the Vitacost "refer a friend program". My friends get a $10 coupon and I will as well, upon my friends first order. All of my friends who signed up did not get the coupon...

Vitacost - Florida - Lack Of Service - Won't Deliver

Posted: 2011-12-01 by    BigJoe123
Complaint Rating:  100 % with 1 votes
DO NOT ORDER FROM VITACOST - they will rip you off and sell your credit card info to others!!! Very dangerous company. I tried to order product but they refused to ship it. VITACOST has over 300 Complaints with the local BBB - wow! Scary so many people are ripped off by these people. Vitacost...

Vitacost - Oregon - Expired Supplements

Posted: 2011-10-09 by    Realitywoman
Complaint Rating:  100 % with 2 votes
Several months ago, I placed an order with Vitacost for supplements. These arrived expired-several months pasted the expiration date. I returned at Vitacost expense and received a new order. Those too were expired; so I asked for a full refund this time. This week I AGAIN received expired supplements...

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