Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Overstock.com Logo

Overstock.com Customer Care Service

Overstock.com, Inc.

6350 S 3000 E Ste 100
Salt Lake City
United Kingdom - 84121

Customer Support Phone Numbers

+1 801 947 3100 1 1
Info - info@overstock.com

Overstock.com Complaints & Reviews

Overstock.com / Incorrect order and no resolution

Norma Schulfer on Jan 13, 2017
I have contacted customer service on 3 occasions with no result. I received an incorrect order from orange onions, one of your market sellers. I have been told 3 times over the course of 2 weeks to contact orange onions for a resolution, so I did 3x. I get no response, despite Overstock'...

Overstock.com / Wrong product

Amanda Lynch on Dec 17, 2016
I ordered 2 women's specific size hats. My email invoice specifically said women's size. I actually received the hats in the men's size, which are too large for me. I spoke to customer service who assured me I would receive the right size if I agreed to have new ones sent. Once again, I...

Overstock / Bad website

Mulloks356 on Nov 9, 2016
I have ordered a rug from this website Overstock and did not receive it. Although it was said on their website that product was available it wasn't. I did not receive my rug because it was not in stock. They contacted me and offered me to pick something else but I refused and asked for a...

Overstock / Very poor quality

Tara on Jul 19, 2016
Ordered some items from www.overstock.com and everything I received was of a poor quality and looked nothing like pictures on their website! And of course no one ever wanted to help me and they refused to refund my money. At the begging they were nice, but then they become very rude and...

Overstock.com / fraudulent refund

AmyFriesl on Jun 23, 2016
I made a purchase from Overstock. I returned the item right away due to it being the wrong color. It took them FOREVER to issue me a refund. By the time the refund occurred, the Visa card that I used was closed. I had closed the account not even thinking about it at the time. I spent 3...

Overstock.com / Part of my order was not in stock

T-k35 on Apr 22, 2016
I finally received my order from Overstock! I have ordered several pillows and cases from this site. Price was great, items looked fine, but one pillow and two cases were missing! I immediately contacted Overstock customer care and they said that they will take a look at my issue and...

Overstock.com / Spam emails!

Mii99 on Feb 25, 2016
First it took them 5 days to only process my order! And it was only after I contacted customer service and asked what was taking so long. Order was in process for 5 days and then it finally shipped. That was absolutely ridiculous, because I paid extra for express shipping. I received my...

Overstock.com / Bad experience

Denisss4 on Feb 8, 2016
I ordered some furniture from Overstock, but when I received my order I was extremely disappointed with it. Items I received were defective and quality was very poor. I contacted Overstock customer service and even sent them pictures, and they offered me a store credit! I said that I don't...

Overstock.com / Dishonest Company

Lomsy on Feb 8, 2016
Overstock is the worst website I have ever used. Customer service is extremely rude and ignorant, their reps are completely useless! Their website has many bugs and technical problems. I made an order and purchased something from this site. I received two confirmation emails for two...

Overstock.com / (2)Element 32" Flat Screen TVs (Refurbished)

Reviewer21194 on Jan 19, 2016
On December 1, 2015 I purchased two (2) Element Flat Screen TVs. The TVs were delivered on Dec. 23, 2015. After having the TVs professionally hung and connected, it was discovered that the sound and lip movement (like a Chinese film over movie) were not insync. I called Overstock.com...

Overstock.com / 13.5 by 9.5 foot wool empire rug.

Reviewer14993 on Dec 29, 2015
Rock like objects imbedded in wool of a very expensive rug. Contacted customer care many times, got conflicting answers. Final answer was " if I returned the rug and the warehouse found it to be damaged, Overstock would replace it but I would, and I repeat, I would be charged return...

Overstock.com / Never Again Order; pathetic delivery and even pathetic staff

sam184 on Sep 17, 2015
Order date: September 6th, 2015 Order Number:158589139 I ordered a coffee table (Anjin Enzo Contemporary 2-tone multi-storage coffee table) with Brand of "Furniture of America" from Overstock.com. I received the parts a week after placing the order, just to realize that there were...

Overstock.com / Terrible Customer Service and Products

Reviewer97248 on Sep 5, 2015
I am completely outraged at the lack of care and respect that Overstock.com gives their customers. I had an issue with an item that was Overstock.com's fault and I am the one that has to suffer. First off it took a week to get the items after I purchased them and it has taken over 2 1/2...

Overstock.com / never can ship item

Paul Bartell on Feb 6, 2015
Overstock has cancel both of my order due to inventory error: February 01, 2015 Order# 150517158 cancel by overstock February 03, 2015 Order# 150626421 cancel by overstock now my C/C is on hold because they (Overstock) has not release the funds for the February 03, 2015 Order# 150626421...

Overstock.com / Bad merchandise

Rick in FL on May 22, 2014
Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the...

Overstock / Return/Refund Policy

ic2133 on Jul 23, 2013
I am writing to warn those to beware that if you purchase something from Overstock and its defective you will not be allowed to return it for a full refund. I purchased a full-size mattress, a king size mattress, and a leather sectional sofa that all came defective.The total of my purchase...

Overstock.com / Shipping restrictions

Sherry Bowdin-Quimby on Feb 9, 2013
I am a DoD employee who is about to deploy to Afghanistan. I have been told that the mattresses in Afghanistan are old and will not be replaced because of fiscal constraints and our planned draw down. I went on Overstock.com to try to order a mattress pad to solve the problem. I will be...

Overstock.com / Be wary of their lies

Sakunane on Jan 14, 2013
I've never been more disappointed with a company ever. Long story short, I requested a price match on their OWN website. The product was listed at two different prices one Canadian and one American. That's fine. However, the difference was significant given the current currency...

Overstock.com / Shipping

cmoard on Nov 28, 2012
I ordered an 8' x 10' area rug from Overstock on 11/19/2012. I received shipping conformation on Thue 21st. When I noticed on Thue 26Thu Thuat noThuing seemed to be happening I called Fed Ex who stated Thuey never had possession of the rug. I called Overstock and explained Thuat...

Overstock.com / Delivery - Where is my shipment?

eldercarexprt on Oct 15, 2012
Recently I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response...

Contact Us


How You Can Repair Your Credit Legally
How You Can Repair Your Credit Legally
more videos More Videos

Reply to