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Overstock.com Customer Care Service

Overstock.com, Inc.

6350 S 3000 E Ste 100
Salt Lake City
United Kingdom - 84121

Customer Support Phone Numbers

+1 801 947 3100 0 0
Info - info@overstock.com
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Overstock.com Complaints & Reviews

Overstock.com - Utah, Salt Lake City / Part of my order was not in stock

T-k35 on 2016-04-22
I finally received my order from Overstock! I have ordered several pillows and cases from this site. Price was great, items looked fine, but one pillow and two cases were missing! I immediately contacted Overstock customer care and they said that they will take a look at my issue and...

Overstock.com - Utah, Salt Lake City / Spam emails!

Mii99 on 2016-02-25
First it took them 5 days to only process my order! And it was only after I contacted customer service and asked what was taking so long. Order was in process for 5 days and then it finally shipped. That was absolutely ridiculous, because I paid extra for express shipping. I received my...

Overstock.com - Utah, Salt Lake City / Bad experience

Denisss4 on 2016-02-08
I ordered some furniture from Overstock, but when I received my order I was extremely disappointed with it. Items I received were defective and quality was very poor. I contacted Overstock customer service and even sent them pictures, and they offered me a store credit! I said that I don't...

Overstock.com - Utah, Salt Lake City / Dishonest Company

Lomsy on 2016-02-08
Overstock is the worst website I have ever used. Customer service is extremely rude and ignorant, their reps are completely useless! Their website has many bugs and technical problems. I made an order and purchased something from this site. I received two confirmation emails for two...

Overstock.com - Florida, Tampa / (2)Element 32" Flat Screen TVs (Refurbished)

Reviewer21194 on 2016-01-19
On December 1, 2015 I purchased two (2) Element Flat Screen TVs. The TVs were delivered on Dec. 23, 2015. After having the TVs professionally hung and connected, it was discovered that the sound and lip movement (like a Chinese film over movie) were not insync. I called Overstock.com...

Overstock.com / 13.5 by 9.5 foot wool empire rug.

Reviewer14993 on 2015-12-29
Rock like objects imbedded in wool of a very expensive rug. Contacted customer care many times, got conflicting answers. Final answer was " if I returned the rug and the warehouse found it to be damaged, Overstock would replace it but I would, and I repeat, I would be charged return...

Overstock.com / Never Again Order; pathetic delivery and even pathetic staff

sam184 on 2015-09-17
Order date: September 6th, 2015 Order Number:158589139 I ordered a coffee table (Anjin Enzo Contemporary 2-tone multi-storage coffee table) with Brand of "Furniture of America" from Overstock.com. I received the parts a week after placing the order, just to realize that there were...

Overstock.com / Terrible Customer Service and Products

Reviewer97248 on 2015-09-05
I am completely outraged at the lack of care and respect that Overstock.com gives their customers. I had an issue with an item that was Overstock.com's fault and I am the one that has to suffer. First off it took a week to get the items after I purchased them and it has taken over 2 1/2...

Overstock.com - Utah, Salt Lake City / never can ship item

Paul Bartell on 2015-02-06
Overstock has cancel both of my order due to inventory error: February 01, 2015 Order# 150517158 cancel by overstock February 03, 2015 Order# 150626421 cancel by overstock now my C/C is on hold because they (Overstock) has not release the funds for the February 03, 2015 Order# 150626421...

Overstock.com - Utah, Salt Lake City / Bad merchandise

Rick in FL on 2014-05-22
Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the...

OverStock / Return/Refund Policy

ic2133 on 2013-07-23
I am writing to warn those to beware that if you purchase something from Overstock and its defective you will not be allowed to return it for a full refund. I purchased a full-size mattress, a king size mattress, and a leather sectional sofa that all came defective.The total of my purchase...

Overstock.com - Virginia / Shipping restrictions

Sherry Bowdin-Quimby on 2013-02-09
I am a DoD employee who is about to deploy to Afghanistan. I have been told that the mattresses in Afghanistan are old and will not be replaced because of fiscal constraints and our planned draw down. I went on Overstock.com to try to order a mattress pad to solve the problem. I will be...

Overstock.com / Be wary of their lies

Sakunane on 2013-01-14
I've never been more disappointed with a company ever. Long story short, I requested a price match on their OWN website. The product was listed at two different prices one Canadian and one American. That's fine. However, the difference was significant given the current currency...

Overstock.com - California / Shipping

cmoard on 2012-11-28
I ordered an 8' x 10' area rug from Overstock on 11/19/2012. I received shipping conformation on Thue 21st. When I noticed on Thue 26Thu Thuat noThuing seemed to be happening I called Fed Ex who stated Thuey never had possession of the rug. I called Overstock and explained Thuat...

Overstock.com - California / Delivery - Where is my shipment?

eldercarexprt on 2012-10-15
Recently I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response...

Overstock.com / They never posted the review and never came through with the free shipping

Tolbek on 2012-08-21
I purchased a leather headboard. I'm a very comparative shopper and was a bit nervous. The reviews seemed good so I placed the order. Well it was impossible to attach to the bed frame, one leg screw was bad and mashed the threads to attach to the base of the headboard witch was also...

Overstock.com / Received Damaged Furniture

HoldThemAccountable on 2012-08-06
I purchased two (2) full size platform beds and two (2) full size Serta Memory Foam mattresses from Overstock.com. Both beds arrived with defects. A panel on the first bed and a side rail on the second bed was damaged and we can't use the center support rail for either bed because the...

Overstock.com - California / Stating procuct is &Made in USA& when it's made in China

mappolice on 2012-07-22
Recently I saw merchandise at the following on Overstock.Com page shown below. The merchandise ( first 6 items on this page ) stated they were Made in USA and they even have a large Red, White and Blue Made in USA Flag on the product pages. They are actually Made in China. There are...

Overstock.com - California, Menlo Park / Got the run around re: defective merchandise not returnable

I purchased an expensive Simmons bed from Overstock.com, within a few months a bad sag started happening. Well, not being too pro-active I contacted Overstock 8 months later, they sent me to Simmons, Simmons had me fill out this huge form, including bill of sale, etc. and sent me a letter...

Overstock.com / purchase of item

ewww! on 2012-05-26
I purchased a diamond set of earings $700. I received an empty parcel. The parcel had not been tampered with, it was sealed appropriately, there was just nothing inside. An empty carton. My invoice was attached to the outside. Upon contacting overstock several times- I have repeatedly been...

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