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Visionworks Complaints & Reviews

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Visionworks - You name it

Posted: 2014-09-04 by    reather not say
Complaint Rating:  0 % with 0 votes
Since the new manager the store is very different and dirty. Manager (Jenenne) very rude and talking bad about a patient in front of other patients. Also telling a sales person to use a Ins. for a patient that didn't have any ins.; sales person told the manager I will not do it. About the hipaa what hipaa patients files all over the place. Well you get the picture. I have been going to that store since it first open. I will be going to another optical place that is for sure. Thanks...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Visionworks - Ins.

Posted: 2014-07-31 by    Visionworks Nightmare
Complaint Rating:  0 % with 0 votes
BEWARE!!! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E.
Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue with
Visonworks. So, I head back to Visionworks, unknowingly entering into the worst customer service experience that I’ve ever been a part of with Visionworks General Manager, Courtney Brown, guiding me through this Visionworks nightmare.


Walking into Visionworks I was directed...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Visionworks - Karen Hagblom

Posted: 2014-06-21 by    karen hagblo
Complaint Rating:  0 % with 0 votes
my son needed glasses.we got the glasses ad he wanted contacts.after trying a weeks worth he decided he didnt want contacts.we had not picked up his ordered contacts.i asked if we could get the offer of by one pair get one pair free.i was told for another $60 and return his only glasses until the insurance could be worked out, an it would take about 30 days.my son col not go without glasses for a month, it made no sense.why take his glasses we already paid for. what a scam and horible people....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Visionworks - prices

Posted: 2014-02-27 by    Linda641
Complaint Rating:  0 % with 0 votes
My husband went in to get the buy one get one free deal. by the time he was done he ended up paying $814.00 for his glasses. the only extra he got on them was photogray and non scratch on his lenses. what a joke. they are money hungry company obviously. we will never shop there again. where is the buy one get one free. Hard to believe that one pair of glasses was $814.00. scam big time...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Visionworks - Worst employee appearance

Posted: 2014-01-08 by    Right and wrong
Complaint Rating:  0 % with 1 votes
I went in to price glasses and see if I can make an appointment to see the doctor. I wasn't able to see the doctor because she had already left for the day. However the person that was helping was a little to interested In my personal life. Some of the questions she asked was irrelevant and her appearance was very unprofessional. She has animal hair on her clothes, she has smudges of dirt on her pants which by the way dragged on the floor. Her hair open and was left all over ... I picked up my water n her hair was on my bottle ... Because she kept moving it out the way. Please if your working...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Visionworks - Illinois, Joliet - Rude Customer Service

Posted: 2012-10-06 by    not that rude
Complaint Rating:  0 % with 0 votes
SCAM Two for one deal is more than Lenses Crafters over 500.00 for two pair. Poor selection of frames. In spite of the poor Customer Service I still ordl.ered two pair. I hope that the lens are as good as they claim. I can be a very poor customer also. I'm tired of rude people. If I treated my Customers the way I was, I would not be able to afford glasses....
Complaint comments Comments Complaint country United States, Illinois, Joliet Complaint category Vision, Glasses, Lenses

Visionworks - Illinois, Joliet - SCAM

Posted: 2012-05-04 by    Tired of Scams and Lemons
Complaint Rating:  100 % with 4 votes
The store uses Bait & Switch techique to get you in for discounted pricing. After eye exam, make sure you tell them to do the eye exam for both contacts and glasses even though you just want the eyeglasses because they will make you come back for another eye exam if you want contacts instead of having it on file for future use with them or get it for your purposes, if you choose to use the script online to order contacts.
They claim that the lenses you need for the frames you chose cannot be made unless they charge you another up charge of over $100 to make your glasses. They claim its the...
Complaint comments Comments Complaint country United States, Illinois, Joliet Complaint category Retail Stores

Visionworks - Wisconsin, Kenosha - WORST MANAGER SEVICE EVER

Posted: 2012-04-29 by    Debby Nelson
Complaint Rating:  33 % with 3 votes
I stopped in right after they closed thought they were open yet. The manager yelled from across the store what do I want? I just needed to refill my eyeglass cleaner I paid for refills for life.I did not expect to be let in, she could have said they were sorry but they just closed for the day. She came to the door asked me for the bottle and said wait outside. It was 30 degrees. I told her I also would like to make an appointment for an exam and purchase of new glasses. We have bought 4 very expensive pair in the past and they did not last 3 days past the warranty. Could they have done something...
Complaint comments Comments Complaint country United States, Wisconsin, Kenosha Complaint category Vision, Glasses, Lenses

Visionworks - Florida, Clearwater - Can not deliver on standard promises

Posted: 2012-04-23 by    RarelyComplainsWhenUpset
Complaint Rating:  100 % with 1 votes
Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. However, the price at Visionworks has increased dramatically in the past few years, and their buy one, get one, offers are no longer worth the incredible amount of hassle one must endure just to place your order with them.
My last purchase from them was about 18 months ago, and I got one pair of regular lenses, and another pair of sunglasses. Forget the one hour promise, because that has been laughable for years now. It will...
Complaint comments Comments Complaint country United States, Florida, Clearwater Complaint category Vision, Glasses, Lenses

Visionworks - Tennessee, Memphis - Bait & switch

Posted: 2011-12-22 by    RG I
Complaint Rating:  75 % with 4 votes
On 12/18/11 visited store on Winchester Rd to select prescription sunglasses.
Selected a Nike frame priced at $189.00. We were quoted another $189.00 for the polarized lenses which was accepted.
When the prescription for the glasses was given to the sales clerk, she noticed the prescription had expired on 12/17/11.
Since it was Sunday, we told the sales clerk we would have the doctors office fax over an approval for the prescription since the next eye examine was not scheduled for two more years (3 year interval).
The sales clerk said she would hold the frames for three...
Complaint comments Comments Complaint country United States, Tennessee, Memphis Complaint category Vision, Glasses, Lenses

Visionworks - Florida, Seminole - No glasses

Posted: 2011-01-20 by    Rob33785
Complaint Rating:  100 % with 3 votes
We ordered a pair of glasses in November. We paid the full fee and were promised to the glasses in 10 days. Two months later the glasses have still not arrived and no date can be given. They just say they will arrive any day now, which is exactly what they told me at the end of November, the middle of December and again three weeks ago. When I ordered glasses from a small company last year, I only had to put down a deposit and my glasses arrived within a week. With Visionworks, they charged us the full 100% and don't deliver....
Complaint comments Comments Complaint country United States, Florida, Seminole Complaint category Retail Stores

Visionworks - North Carolina, Charlotte - Product & Service Dissatisfaction

Posted:    R. Hawthorn
Complaint Rating:  92 % with 12 votes
RX # 211730. I choose a Marc Jacob frame and asked the store associate to see if the lense would accommodate bifocals. With assurance, I ordered my Rx to be filled. Came back after a week and picked it up.
I found it difficult to read no matter how far or near, something was not right. I went back to Visionworks and asked them to check and I was told that due to human error the Rx was not filled correctly. A week later, I picked my glasses. Still could not read. Went back for another eye exam and another Rx check. This time I was told by a different associate (Shirley) that the SEG was too...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Retail Stores

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