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I had insurance, and currently have Banking, a auto loan and Credit Card through USAA. In the past I was not the best at paying my Insurance on the exact date that was posted. But I did always pay them in full for what they wanted. Never had a problem until earlier this year when they decided...

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After being a loyal employee of USAA for 10 years, I was layed off in 2006 due to downsizing.Because of my drastic drop in salary while searching for a new position USAA retested me for reemployment in September 2007 and sent me for a drug test which were both passing and basically rehired....

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I have been a member of USAA since 1953, so I never thought I would be complaining about them.

I refinanced my mortgage last year, not knowing (and not being informed) that USAA now uses US Bank as its mortgage server. Based upon years of experience as a commercial customer of...

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A little less than a year ago, July 21, 2008 to be exact, our home burned down due to what the fire department claimed as a faulty stove. My husband contacted USAA not long after the fire to report the claim on our insurance. Since then our fight has just been a down hill spiral. We had 3 different...

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USAA

USAA sold me mortgage to US Bank. I applied for a loan with USAA and next thing I know, USAA will not provide services. US Bank has an unfriendly website and bad customer service.

Do not use USAA for a mortgage....

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I got out of my car to get something out of the back, and left the driver's side open. The car next to me had occupants, which I knew. Then, the wind blew my door into the other guy's car. There's no dent--just a paint scrape. USAA says this is the same as having an at fault...

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I left active duty military service in June 2005, after serving in the Army as a recon scout for four years, the last of which was spent in Iraq. I signed up for USAA online in June of 2006, and received an email confirming my membership directly thereafter. But when I called them yesterday...

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I'm considering leaving USAA after 18 years with them for auto, some renters and home owners for the last 7 years. They denied our roof had hail damage, after sending out their own inspector. I should have pushed it more and gotten our own inpsection done, but I was trusting USAA. It turns...

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I have been a member of USAA for over 10 years and until now I haven't had many problems with them. Recently, because of medical bills, credit card debt, and helping other people when I shouldn't have, etc. I had to file bankruptcy. I said I had, because after all the consumer counseling,...

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I've been a member of USAA for quite some time, and over the years I've had nothing but praise for this financial institution. Regrettably, due to some financial restraints on my part, one of my credit accounts went into delinquency. While this is completely my fault and I'm in...

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On Wednesday Nov 11 2007 around 10:00 pm my vehicle (1996 Ford F150) was involved in an accident with another vehicle that ran a red light and hit my truck. The police report was very detailed on who was at fault in the accident and all information was listed on the report. I call in Saturday...

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My complaint is in regards to an accident that transpired on 11 Aug 06 under USAA Policy # 1541-35-53. The representative we spoke with after the accident stated that my wife was at fault due to the fact that she still had use of her brakes even though the brake usage had been diminished because...

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I am insured by USAA and was hit by underinsured driver while stopped at a light. As a result of the collision, I suffered a severe spinal cord injury which required emergency surgery. There was no issue of liability.

My original adjuster was very helpful and told me the other...

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I had been a loyal customer of USAA. Last month I cancelled my car insurance, of 20 years . I had moved to another State and gave the car to my daughter. I stated that when we did purchase another vehicle it would be up to my (husband to be) who he wanted to go with. He has been with his insurance...

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My father has USAA for auto insurance. He's been with them for years. They specifically state on their website that USAA is for military and children of current policy holders. Since my dad has a policy and I am his child, I am therefore eligible. I did an on-line quote then I called...

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Check your 2010 Home insurance policy. Last year USAA sent out a survey to be filled out concerning our homes. At first I thought nothing of it until I went to my account page and saw a $160.00 yearly increase in premiums as well as my house increased in one year $110, 000.00 in replacement...

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If your thinking of going through USAA to buy a new home be very careful. first off your going to be paying $350.00 for a good faith estimate. Charging for this is agianst the law according to RESPA. There customer service in this section has to be the most un-educated individuals in there whole...

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Recently I joined USAA, big mistake! I thought I would give them a try and refinance our motorhome with them. The rep took the application, submitted it and all was well, right? Well, 2 days later I had not heard anything so I called them. They indicated the underwriter needs additional information;...

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USAA also sold my loan to US Bank. I was told that they would not. I am not pleased with US Bank.

I sat next to a VP on a flight out of San Antonio. I asked him why USAA does not provide notice to applicants.

He responded that it is standard industry practice...

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We are trying to buy a home being sold as a short sale. USAA holds the second mortgage. They had signed off on everything and then the appraisal came back lower than the selling price. The first mortgage signed off on the new price but USAA is refusing even though the amount they are getting...