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USAA - Disregarding Claim

Posted: 2015-04-20 by    dismayed223
Complaint Rating:  0 % with 0 votes
I was hit by an insured party of USAA, she was backing out of a driveway, she admitted fault to USAA. They have delayed, asking for a second inspection for both of our cars. They continue to elude any type of reconciliation with my car and they still haven't resolved liability even though she told them she hit me. It has been 2 months. I use this vehicle to do my hospice care work and I need it repaired....
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Customer Service

Posted: 2015-04-10 by    kim Tho
Complaint Rating:  0 % with 0 votes
I called to get information and spoke to Rene Medellin who told me three different stories as to where my documents were. I work for a mortgage co and needed flood insurance to be sent to me for my client. He told me the client did not pay for it, then he told me they did not get the signed form, then he told me he has the signed form. I said this is the reason why myself cancelled my USAA policy as you don't get a straight answer and what he did next infuriated me. He hung up on me. How is this helping the customer. I then called his extension and he would not take the call. I was told no...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

USAA - Mortgage Loan

Posted: 2015-03-12 by    COLO2015
Complaint Rating:  0 % with 0 votes
My husband and I applied for a mortgage from USAA.  We were assigned a mortgage processor who made us feel as though we were more of a burden than a human being and very unworthy.  She would frequently lose our documents causing us to resend them 3+ times.  She would never keep us informed of the status of our loan.  She typically would contact us on Fridays between the time of 1630-1700 therefore not affording us the opportunity to contact her with questions due to her getting off from shift at 1700 and with the weekend coming into play.  She has no idea how to...
Complaint comments Comments Complaint country United States Complaint category Loans

USAA - UNFAIR PREMIUM

Posted: 2015-01-23 by    Kim Correa
Complaint Rating:  0 % with 0 votes
USAA NEEDS TO BE PUT OUT OF BUSINESS FOR THE WAY THEY TREAT VETERANS AND THIER FAMILIES. SOMEONE NEEDS TO REALLY TAKE A LOOK AT THESE COMPLAINTS AND DO SOMETHING ABOUT THIER BEHAVIORS OR THE LACK THERE OF. I AM A VETERAN TRYING TO GET CAR INSURANCE ON VEHICLES THAT ARE NOW PAID FOR. GUESS WHAT I PAID THEM BOTH OFF VIA USAA. I WILL ADMIT I HAVE MISSED A FEW PAYMENTS BECAUSE I LOST MY JOB BUT THAT IS NO REASON TO PENTALIZE ME FOR IT. THE PREMUM THAT THEY WANT IF OFF THE SCALE...!!! I CANNOT BELIEVE THIS IS HAPPENING TO ME. I HAVE WENT TO WAR TO PROTECT THIS COUNTRY AND THIS IS WHAT I GET...ITS SHAMEFUL...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Homeowners Insurance

Posted: 2015-01-14 by    RatPack6
Complaint Rating:  100 % with 1 votes
I am a 100% disabled Viet Nam vet who used USAA for all my insurance needs for over forty years, because I had believed when they claimed they supported us veterans. Having served three tours in Viet Nam, I reaped the full benefits of being shot twice, Agent Orange, and spent eight months hospital time. Thirty-three years ago I had a home, contractor-built, and had it insured with USAA. Over a thirty year period they routinely inspected the home finding no faults but continually raised my coverage due to inflation. Then three years ago, they re-inspected my home and found so-called major design...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

USAA - HOMEOWNER

Posted: 2014-11-07 by    tac02
Complaint Rating:  0 % with 0 votes
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased husband who had a service connected death was inside of ruined. So to say my mind was not really there was enough but when I get around to reading what was inside I was lost. All that was inside was two pages with my deductible info and a sheet for Auto Insurance. Nothing about the process for HO. So first they say...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

USAA - Missing part in vehicle after repair

Posted: 2014-09-17 by    Kiara Balthazar
Complaint Rating:  0 % with 0 votes
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with smoke after the repair, God knows what is next. Usaa insurance is just standing by letting the repair shop do as it pleases. How can you stand behind a repair and call it safe. This gasket that is missing, was in the vehicle prior to the accident and it just vanished causing water to leak into my spark plugs. The...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Eligibility

Posted: 2014-09-16 by    USAA sucks big time
Complaint Rating:  0 % with 0 votes
I just got off the phone with USAA after being transferred all over the place trying to see in my mother was eligible to receive a better rate insurance through USAA, just like they say in the TV commercials. My father joined the military during WWII and landed on the beach at Normandy France. Lived through it after serving his military time with the ARMY.
He lived through Normandy beach but my mom doesn't qualify for Insurance? WTF . He dam near gave his life for this country and cant qualify for USAA military insurance. See the thing they don't tell you in the commercials is...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

USAA - Racism

Posted: 2014-05-31 by    Maurice harris
Complaint Rating:  0 % with 0 votes
This company cancelled my insurance with no notice. They canceled my home owners insurance. They made racist comments towards me about living in prince George's county Maryland. She asked me if i even had 500.00 dollars to pay.Complaint Submitted

Your complaint has been submitted and assigned the ID 10071948. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint.

The complaint is being handled by the dispute center listed below. Please contact them with any questions.
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - non payment of medical bills

Posted: 2014-01-17 by    Atkinson89
Complaint Rating:  100 % with 1 votes
We have been loyal USAA customers for 25 years. Last October my 17 year old driver was hit by another driver and sustained neck/back injuries. Although the other driver was cited for the accident, USAA is the company that has to pay for my daughter's medical bills. Eventually after she stops treatment, the other driver's insurance will be responsible for my daughter's medical bills. I began having problems with getting the medical bills from the day of the accident. Long story short, USAA has denied nearly all the medical bills we have accrued due to the accident. That state that...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Claims

Posted: 2014-01-02 by    K Welsch
Complaint Rating:  0 % with 0 votes
I"m the General Manager onsite at Briar House Condominium Association located in Elkins Park, PA 19027
A resident of ours, Katherine Brylawski is the claimant (her apartment A66 is insured through USAA) Her claims rep, USAA employee known as Andrea extension 77942 is not working proactively for Mrs. Brylawski and I may be forced to file a formal complaint with Better Business. They want info from the Association but they refuse to request it in writing. USAA is telling Mrs. B that I'm not returning her calls but I have phone records proving my calls into them trying to get her the...
Complaint comments Comments Complaint country United States Complaint category Condo and Home Owners Associations

USAA - Banking

Posted: 2013-12-21 by    JanelleElPaso
Complaint Rating:  100 % with 2 votes
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the way myself and this situation has been treated. Do they treat everyone this way? I can't believe that they are supposed to be a bank for soldiers, but do not uphold any values of a soldier. I know that I loved USAA but it seems when you have a problem, no one can help. The call reps are not well trained,...
Complaint comments Comments Complaint country United States Complaint category Banks

USAA - Bad customer service

Posted: 2013-12-05 by    Janelle271
Complaint Rating:  0 % with 0 votes
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying monthly and suddenly they tried to deduct the full six months amount instead, resulting in NSF fees, and when I tried to call to talk to they about it, they gave me some stupid reason that they cannot talk to me because my husbands information has not been verified with, he's had an account with them for 4 years...
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

USAA - Security

Posted: 2013-10-02 by    Disgusted Vet
Complaint Rating:  0 % with 0 votes
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my Social Security card, Driver's License, and military documentation over unencrypted email.
Several representatives swore to me that the "special" email address was a "direct" line. They just did not understand that when you send an email from your PC, unless it is encrypted with...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

USAA - Texas - auto premium

Posted: 2013-07-25 by    lbrown2011
Complaint Rating:  100 % with 1 votes
I was quoted a price to add my son & his car to out policy and when the payment was deducted it was double the amount quoted. After calling them I was told if I had waited 2 days to add new vehicle then I would not have been charged double for the monthly premium. The bottom line is that the rep should have told me the CORRECT amount that would be due on our next payment but instead he told me the INCORRECT AMOUNT THAT WOULD BE DEDUCTED. After spending 52 minutes on the phone with the rep & supervisor nothing was accomplished. I am totally disappointed and am considered closing my checking, savings...
Complaint comments Comments Complaint country United States, Texas Complaint category Auto Insurance & Loan

USAA - Florida - Florida Electric Company unauthorized debit

Posted: 2013-06-10 by    CNC3
Complaint Rating:  0 % with 0 votes
I had my bank authorize my checking account to be debited each month by the Florida Electric Company. I called USAA and due to the fact I was past my 60 day was told they could not refund or help me. I have stopped the unauthorized debit and was told the customer that submitted the information had an account number that was one number off from mine. I asked the bank to call the party that has debited my account thinking he could be in the military and not in the United States.

I was told by the bank he was planning to repay my the amount. He has not and my bank has treated me like...
Complaint comments Comments Complaint country United States, Florida Complaint category Unauthorized Charges

USAA - California - Automobile Claim Denial

Posted: 2013-05-07 by    Shame on USAA
Complaint Rating:  0 % with 0 votes
Many insurance companies want to engage in 'contributory' liability to minimize the payout to the 'other' party. I am the other party and USAA claimed it was a 50/50 at fault accident. I don't have the particulars at this time on what party 'A' said in his statement but initially he apologized along with his wife on at least 3 occasions. Now, I will inevitably win since I have pictures of the incident but I thought I would take this time to tell you how USAA responded to me as the 'other' party. My wife and I were parked in a parking spot with the engine...
Complaint comments Comments Complaint country United States, California Complaint category Auto Insurance & Loan

USAA - West Virginia, Inwood - Auto Insurance

Posted: 2013-02-14 by    toriann3593
Complaint Rating:  100 % with 2 votes
I was involved In a major accident, and I ended up having to stay at the hospital for two weeks as I broke my leg. Usaa never bothered to contact me during the whole time I was in the hospital. Upon leaving the hospital I was told by a very bitchy representative that they have determined who was at fault and I was responsible for blah blah blah. You get the point. Never once did they even ask how I was doing or what l had to say. This woman was very unprofessional. On a side note, while I was in the hospital, an estranged family member of mine tried to call USAA for information. The woman she spoke...
Complaint comments Comments Complaint country United States, West Virginia, Inwood Complaint category Bad Business Partners

USAA - Oklahoma, Edmond - CLOSING CARD FOR RETRIBUTION

Posted: 2013-01-26 by    RAMON PAYNE
Complaint Rating:  100 % with 1 votes
I POSSESSED A GOLD MASTER CARD CASH REWARDS CARD FOR THIRTY PLUS YEARS. I AM A VETERAN OF THE VIET NAM CONFLICT. I FILED CH 13 SEPT 2007 AND ASKED USAA IF IT WAS POSSIBLE TO KEEP MY CARD THROUGH THE CH 13. USAA SAID MOST DEFINITELY AS LONG AS I STAYED PAID UP. I DID SO. THE CH 13 WAS DISCHARGED DEC 2010. IN OCT 2012 USAA CLOSED MY CARD WITHOUT NOTICE OR EXPLANATION. WHEN I CONTACTED USAA THEY SAID THEY CLOSED THE CARD DUE TO MY FILING CH 13. I INFORMED THEM THAT WAS SOME FIVE PLUS YEARS AGO. I BELIEVE USAA HAS DONE THIS OUT OF RETRIBUTION FOR MY COMPLAINING TO THE CREDIT BUREAUS ABOUT THEIR CRIMINALLY...
Complaint comments Comments Complaint country United States, Oklahoma, Edmond Complaint category Credit Cards

USAA - Virginia - Mortgage

Posted: 2012-07-27 by    Hates USAA
Complaint Rating:  100 % with 1 votes
USAA is terrible!!! If you have to deal with them for a mortgage, don't! The mortgage processor and the underwriters act as if it's their money. They don't not return calls, emails and so you never know what's going on. We were constantly asked to send them documents that they said they received. I believe the mortgage processor kept our file on his desk and didn't do anything with it for days. The gov't needs to step in and stop the military soldiers and veterans from using this bogus company that is screwing the service members and their families. Had I seen all the...
Complaint comments Comments Complaint country United States, Virginia Complaint category Mortgage Companies

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