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USAA - non payment of medical bills

Posted: 2014-01-17 by    Atkinson89
Complaint Rating:  100 % with 1 votes
We have been loyal USAA customers for 25 years. Last October my 17 year old driver was hit by another driver and sustained neck/back injuries. Although the other driver was cited for the accident, USAA is the company that has to pay for my daughter's medical bills. Eventually after she stops treatment, the other driver's insurance will be responsible for my daughter's medical bills. I began having problems with getting the medical bills from the day of the accident. Long story short, USAA has denied nearly all the medical bills we have accrued due to the accident. That state that...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Claims

Posted: 2014-01-02 by    K Welsch
Complaint Rating:  0 % with 0 votes
I"m the General Manager onsite at Briar House Condominium Association located in Elkins Park, PA 19027
A resident of ours, Katherine Brylawski is the claimant (her apartment A66 is insured through USAA) Her claims rep, USAA employee known as Andrea extension 77942 is not working proactively for Mrs. Brylawski and I may be forced to file a formal complaint with Better Business. They want info from the Association but they refuse to request it in writing. USAA is telling Mrs. B that I'm not returning her calls but I have phone records proving my calls into them trying to get her the...
Complaint comments Comments Complaint country United States Complaint category Condo and Home Owners Associations

USAA - Banking

Posted: 2013-12-21 by    JanelleElPaso
Complaint Rating:  100 % with 2 votes
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the way myself and this situation has been treated. Do they treat everyone this way? I can't believe that they are supposed to be a bank for soldiers, but do not uphold any values of a soldier. I know that I loved USAA but it seems when you have a problem, no one can help. The call reps are not well trained,...
Complaint comments Comments Complaint country United States Complaint category Banks

USAA - Bad customer service

Posted: 2013-12-05 by    Janelle271
Complaint Rating:  0 % with 0 votes
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying monthly and suddenly they tried to deduct the full six months amount instead, resulting in NSF fees, and when I tried to call to talk to they about it, they gave me some stupid reason that they cannot talk to me because my husbands information has not been verified with, he's had an account with them for 4 years...
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

USAA - Security

Posted: 2013-10-02 by    Disgusted Vet
Complaint Rating:  0 % with 0 votes
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my Social Security card, Driver's License, and military documentation over unencrypted email.
Several representatives swore to me that the "special" email address was a "direct" line. They just did not understand that when you send an email from your PC, unless it is encrypted with...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

USAA - Texas - auto premium

Posted: 2013-07-25 by    lbrown2011
Complaint Rating:  100 % with 1 votes
I was quoted a price to add my son & his car to out policy and when the payment was deducted it was double the amount quoted. After calling them I was told if I had waited 2 days to add new vehicle then I would not have been charged double for the monthly premium. The bottom line is that the rep should have told me the CORRECT amount that would be due on our next payment but instead he told me the INCORRECT AMOUNT THAT WOULD BE DEDUCTED. After spending 52 minutes on the phone with the rep & supervisor nothing was accomplished. I am totally disappointed and am considered closing my checking, savings...
Complaint comments Comments Complaint country United States, Texas Complaint category Auto Insurance & Loan

USAA - Florida - Florida Electric Company unauthorized debit

Posted: 2013-06-10 by    CNC3
Complaint Rating:  0 % with 0 votes
I had my bank authorize my checking account to be debited each month by the Florida Electric Company. I called USAA and due to the fact I was past my 60 day was told they could not refund or help me. I have stopped the unauthorized debit and was told the customer that submitted the information had an account number that was one number off from mine. I asked the bank to call the party that has debited my account thinking he could be in the military and not in the United States.

I was told by the bank he was planning to repay my the amount. He has not and my bank has treated me like...
Complaint comments Comments Complaint country United States, Florida Complaint category Unauthorized Charges

USAA - California - Automobile Claim Denial

Posted: 2013-05-07 by    Shame on USAA
Complaint Rating:  0 % with 0 votes
Many insurance companies want to engage in 'contributory' liability to minimize the payout to the 'other' party. I am the other party and USAA claimed it was a 50/50 at fault accident. I don't have the particulars at this time on what party 'A' said in his statement but initially he apologized along with his wife on at least 3 occasions. Now, I will inevitably win since I have pictures of the incident but I thought I would take this time to tell you how USAA responded to me as the 'other' party. My wife and I were parked in a parking spot with the engine...
Complaint comments Comments Complaint country United States, California Complaint category Auto Insurance & Loan

USAA - West Virginia, Inwood - Auto Insurance

Posted: 2013-02-14 by    toriann3593
Complaint Rating:  100 % with 2 votes
I was involved In a major accident, and I ended up having to stay at the hospital for two weeks as I broke my leg. Usaa never bothered to contact me during the whole time I was in the hospital. Upon leaving the hospital I was told by a very bitchy representative that they have determined who was at fault and I was responsible for blah blah blah. You get the point. Never once did they even ask how I was doing or what l had to say. This woman was very unprofessional. On a side note, while I was in the hospital, an estranged family member of mine tried to call USAA for information. The woman she spoke...
Complaint comments Comments Complaint country United States, West Virginia, Inwood Complaint category Bad Business Partners

USAA - Oklahoma, Edmond - CLOSING CARD FOR RETRIBUTION

Posted: 2013-01-26 by    RAMON PAYNE
Complaint Rating:  100 % with 1 votes
I POSSESSED A GOLD MASTER CARD CASH REWARDS CARD FOR THIRTY PLUS YEARS. I AM A VETERAN OF THE VIET NAM CONFLICT. I FILED CH 13 SEPT 2007 AND ASKED USAA IF IT WAS POSSIBLE TO KEEP MY CARD THROUGH THE CH 13. USAA SAID MOST DEFINITELY AS LONG AS I STAYED PAID UP. I DID SO. THE CH 13 WAS DISCHARGED DEC 2010. IN OCT 2012 USAA CLOSED MY CARD WITHOUT NOTICE OR EXPLANATION. WHEN I CONTACTED USAA THEY SAID THEY CLOSED THE CARD DUE TO MY FILING CH 13. I INFORMED THEM THAT WAS SOME FIVE PLUS YEARS AGO. I BELIEVE USAA HAS DONE THIS OUT OF RETRIBUTION FOR MY COMPLAINING TO THE CREDIT BUREAUS ABOUT THEIR CRIMINALLY...
Complaint comments Comments Complaint country United States, Oklahoma, Edmond Complaint category Credit Cards

USAA - Virginia - Mortgage

Posted: 2012-07-27 by    Hates USAA
Complaint Rating:  100 % with 1 votes
USAA is terrible!!! If you have to deal with them for a mortgage, don't! The mortgage processor and the underwriters act as if it's their money. They don't not return calls, emails and so you never know what's going on. We were constantly asked to send them documents that they said they received. I believe the mortgage processor kept our file on his desk and didn't do anything with it for days. The gov't needs to step in and stop the military soldiers and veterans from using this bogus company that is screwing the service members and their families. Had I seen all the...
Complaint comments Comments Complaint country United States, Virginia Complaint category Mortgage Companies

USAA - failure to pay on time or not at all

Posted: 2012-07-24 by    richard muther
Complaint Rating:  0 % with 0 votes
ussa is the worest company you can have insurance with they failed to pay me then pull my rental car...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - Terrible company

Posted: 2012-04-19 by    Adam317
Complaint Rating:  67 % with 6 votes
Last year my vehicle was slightly damaged while parked unattended in a parking lot. I reported it to USAA and let them know I would not be filing a claim since it could be fixed inexpensively on my own. Later I found that USAA had reported in the CLUE and ISO databases that I filed a claim for being involved in an accident.

When contacting USAA for assistance, I received some abrupt treatment from several claims representatives, then ended up talking to two managers - one who failed to return a phone call as promised and another who was quite arrogant in his downright refusal to correct...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

USAA - New York - Lost POA!!!!!!!!!!!!!!!!!!!!!!

Posted: 2012-04-13 by    Very Angry Army Wife
Complaint Rating:  100 % with 1 votes
My husband gets his orders...we do ALL the neccessary paperwork (tons), one of them being the POA for the banks...
I go to access the account and ALL OF OUR MONEY and I am told " we don't have your POA...but don't worry you can just put it in the mail and "the back office" will take care of it next week sometime" (!!!) Unfortunately it must have been misplaced.
HELLO...you misplace car keys not a POA.
Funny thought...if I had access to his account because they had the POA, I would close this account PDQ!!!
The bottom line...bank with a local...
Complaint comments Comments Complaint country United States, New York Complaint category Banks

USAA - Alienation of Products

Posted: 2012-03-09 by    sadmilitaryspouse
Complaint Rating:  100 % with 2 votes
A few years ago my husband was injured in the line of duty with the military. Of course, we faced financial difficulties. We fought it for several years, but finally had to file for bankruptcy over a year ago. We have been long standing members of USAA and with us filing for bankruptcy; USAA has shut us out of their website and refuses to offer any new products to us (insurance coverage). This is really unfortunate since USAA claims to be there for their service members and their family....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

USAA - Maryland, Silver Spring - Every Aspect of USAA SUCKS

Posted: 2012-02-17 by    aconrad2010
Complaint Rating:  100 % with 4 votes
First of all, their post date sucks. One day i could have 200 and the next day after the arrange the transactoins i will some how have 180. Secondly, their insurance sucks!! I was paying almost $400.00 a month for insurance and then realized this is so stupid. So i filled out a quote on GEICO and saved about $200.00 for the same exact policy coverage. And then the one that really takes the cake...A loan company said i filled out an application with them online and they tried to charge my checking account 3 times. My account was already negative because of how USAA post dates transactions...so it...
Complaint comments Comments Complaint country United States, Maryland, Silver Spring Complaint category Banks

USAA - Alabama, Dothan - USAA MORTGAGE COMPANY

Posted: 2012-01-30 by    crissy0306
Complaint Rating:  100 % with 1 votes
USAA really sucks, My husband and I assumed a V.A mortgage 1 1/2 years ago from a gentleman and we have had nothing but headaches from USAA every since. We are in the process of getting a new loan and will be so happy to be finished with USAA for good. One thing that we never got straightened out was my husband and I are disabled and are exempt from taxes and were charged every month. Payment when we started our loan was 951 and they were charging taxes I called and talked to a dozen people and they said they would remove the taxes once we proved we were exempt. Sent all the paper work and they...
Complaint comments Comments Complaint country United States, Alabama, Dothan Complaint category Loans

USAA - Texas - Loan

Posted: 2012-01-11 by    mwgoody
Complaint Rating:  0 % with 0 votes
I had a car loan with USAA in the amount of $31, 926.00 starting in 2008 and paid it off in May 2011 which was early and while I was deployed to Iraq last year. From May 2011 till Dec 2011 I continued to receive statements showing a $0 balance leading me to understand my loan was paid off. Begin of 2012, I then receive a new bill from USAA for $71.65! After several aggravating phone calls I was informed that this was for the interested of 1 1/2 months from the time I received my last bill and the time I paid off the total amount! USAA refused to waive the ridicules interest charges and my final...
Complaint comments Comments Complaint country United States, Texas Complaint category Loans

USAA - Texas, San Antonio - Mortgage loan processing

Posted: 2011-12-29 by    damonNpythias
Complaint Rating:  100 % with 2 votes
I was working with USAA since October on a home loan. Charged the $50 pre-approval fee and got the green-light for the amount I requested: $110, 000 (The house I was looking at was $109, 000). Got the purchase contract, got a loan processor who, by the way, was very diligent on e-mail returns. Everything seemed to flow quite well. Hardly any demands made by the loan processor. Got the home inspection done to the tune of $325, money I would never see again but gave me a profound mental comfort that I was investing in something sound.

Some confusion arose between the purchase contract...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Mortgage Companies

USAA - FRAUD

Posted: 2011-12-24 by    ANGRY_01
Complaint Rating:  100 % with 3 votes
I have obvious fraud on my account (2 identical charges made at a gas station in California and I live in TX) and no one from USAA called me to let me know there was "unusual" activity. Two back to back idential charges IS suspicious. I called your fraud unit this morning, Dec 24, 2011 at 8:15 am and was essentially told that it was my fault for USING MY ATM CARD IN TX and "how do we know you didn't go to CA and make the charges yourself"? The entire time I was blamed, never any accountability or empathy whatsoever from either representative I spoke to yet they wanted to...
Complaint comments Comments Complaint country United States Complaint category Banks

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