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2.6 43 Reviews

Trafford Publishing Complaints Summary

17 Resolved
26 Unresolved
Our verdict: Dealing with Trafford Publishing, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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11:22 am EDT
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Trafford Publishing Royalties

I received the following email on in February 2023:

Dear Tony Cammarata,

Good day!

In order to transfer the rights and royalties of Mr. Jacob Cammarata’s book to a new beneficiary, we will require the following forms.

1. Reassignment of Rights form (attached)

2. Tax Form of the new owner - A completed W-9 (for US citizens) or W8BEN (for Non-US citizens)

3. In lieu of the contract owner’s signature, we will need a photocopy of the Death Certificate and the Will or Power of Attorney.

All documents need to be mailed to:

Trafford

Attention Royalties

1663 Liberty Drive

Bloomington, IN 47403

Should you have any other concerns, never hesitate to contact us by dialing our toll free number: [protected] or by sending us an e-mail at our customer support mailbox: [protected]@trafford.com

Sincerely,

Charmaine Bolton

customer support representative

Author Solutions

1663 Liberty Drive

Bloomington, IN 47403

P: [protected]

[protected]@trafford.com

I sent the required documents (see attachments) shortly after this email was received and have not yet had a response from Trafford regarding the transfer of ownership of the royalties.

Desired outcome: Trafford needs to transfer the rights and provide an accounting of the royalties for 2023 through July 2023.

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Trafford Publishing My self published book in 2003

My book was published in 2003 and I have never seen a Penney v they have stolen everything from me and then some. They have made illegal contracts with many be vendors without my consent and then they sold the book all over the world for 20 yrs and didn't pay me a cent. Talking about google a Amazon Barnes and noble WalMart many more. Huge companies that have billions. Why would they want to do this to me. Scam me out of my share which would be nothing compared to the money they have. I can't figure it out for the life of me. This goes beyond principle decency any thing you want to say about it. I'm beyond words or phrases I have no idea what I'm doing. I'm so far out of my league it's not even funny. All I want is my money and my book to be under my control and to sell my trilogy. My book has been copied and God knows what else literally hundreds of times. I see so many copy right cases and in pretty sure I have a solid case. I'm not a greedy scunbag I just want my book to get the credit it deserves as well as me. What has been done is way beyond right. My publisher stole my book and everyone else. Then everyone else copied the title and concepts 6i think that it's even been made into other books as well. From all the searching I've done I'm sure this is correct. With all of this I must have a pretty good book here. I will have to keep pursuing this because I owe it to myself. Need help

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Update by S810k272
Aug 21, 2023 9:51 pm EDT

Can you believe that Trafford is getting good reviews from the complaint board? What the hell is going on with this company? There must be 100s of complaints about them and all legitimately sound. Every one is about the same thing and it couldn't be more obvious that it's all true. Yet they have the nerve to say that the company is honest, transparent and other things that are just completely ridiculous. This whole thing is unbelievable. What they have done is so blatant and wrong you would have to be deaf blind and dumb not to see what is going on. Apparently in 2011 my book sold many copies. When I asked them about it he said that it's way past the statute of limitations so too bad. To me that is admitting guilt. But it's not because they were still selling it so I have another year. But I can't get a lawyer to take the case. They have so much power that no one wants to touch them. I can't believe how much power they have. We need to get together and fight them in the supreme court. That's the only way we are going to get anywhere. They know people give up because it's just too daunting of a effort and they are just so powerful. But I have always learned something about court cases. When you have the truth on your side there's nothing that can stop you from winning. My sister's stole my inheritance because they had power of attorney and they had it planned for years. They got away with it because they made it so convoluted and they used every trick in the book. If Trafford didn't steal my royalties I could have fought them in court. I could have printed nyy trilogy. I would have kept writing. They don't even realize the damage they have done to me and they don't even care. For them to just get away with this is just too much. We can't let them out of it

Update by S810k272
Jul 28, 2023 12:33 am EDT

The biggest problem is that now I have Google Amazon and Barnes and noble and many more involved. They were all in on the fun. Making money left and right and not having to pay any royalties. So that makes it more complicated because they don't wanna admit guilt. Not to mention bad press. I could take them all to the cleaners and go on national TV with my wonderful news about the business practices of these people. Putting a stop to the, " on demand publishing companies". Taking advantage of all these people who think they can be a author. And some definitely can. But the reality is most can't. But you have people like me who are oblivious to the publishing industry, write an asskicking book and get completely takin advantage of. Truth is they don't have my trilogy. And that's gonna sell millions. I have it and won't give it to anyone until I have a contract. If they were smart they could have been honest with me and shared the money and Intel and vee could have sold the books. I have the greatest ideas for sale of the century. Book tours morning shows everything. People love my writing. I knew that was going to happen. I didn't just write the books with absolutely no idea of what I was doing.

These guys are idiots. They were so greedy they didn't see the big picture. So now they can suck it. I will never do business with them again. And when I get my books back u will go on TV and completely destroy them. I can't wait till that happens. It's gonna be the biggest news story of the day. I'm gonna blow it way out of proportion. People are always dying for some big story. I'm gonna make this on demand book scam the talk of the month. Not to mention destroying the easy money train they've been on. Making people believe they can be an author and not telling them the truth about the dishonest behavior they have when talking advantage of people s emotions the truth is they can just go to a printer and do the same thing for less money and sell the book themselves. You don't need a publishing company to do what you can do for yourself stevekritselis@gmail.com. If they would just be honest with people it wouldn't be too bad. But it is way out of control with these people like Trafford. The problem is now you have no idea who the honest company is.

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Trafford Publishing - Alert: stay away forever n ever from trafford publishing/now author solutions.. This is travesty of publishing firm to say the least..

Eugene hopkins is absolute disgrace & absolute jerk... He killed 3 of mine deadlines to to publish my book! He gave me attitude... He did not do anything on time on purpose so I look bad, knowing I will react in anger... Then he milked that, showing only his wikihypocrisy as wikilwlives on fake wikipedia encyclopedia do, part of wikimedia foundation...

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Is Trafford Publishing legit?

Our verdict: Complaints Board's thorough examination reveals Trafford Publishing as a legitimate entity with notable strengths. Despite a 39% resolution rate on customer complaints, which invites a closer look, Trafford Publishing stands out for its commitment to quality and security. Clients considering Trafford Publishing should delve into its customer service record to gauge compatibility with their expectations.

Trafford Publishing earns 96% level of Trustworthiness

Perfect Trust Endorsement: Trafford Publishing achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Trafford Publishing. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Trafford.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Trafford.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Trafford.com you are considering visiting, which is associated with Trafford Publishing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Trafford Publishing have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Trafford Publishing website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Trafford Publishing's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 39% of 0 complaints were resolved.
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10:07 pm EST

Trafford Publishing On demand book

They have taken my book made over 30 vendor contracts without my consent. Sold it for 20 yrs not paying me a dime. Told me i never sold one book. When i found out they cancelled my print, destroyed all files and ignore my request for now, verified sales. Somehow made amazon forbid me from ever using thier site again. I have no idea why other than they know i have been a victim of copyright fraud

Desired outcome: My book and my money back. All those yrs of royalties

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Update by S810k272
Jul 04, 2023 7:48 pm EDT

Ok since I finally let me in I would like to try more comments. I need a lawyer to take my case. I am going against the biggest names in the business. Amazon google author solutions and Walmart band n many more. They owe me million or more. The case is unlosable. And will most likely be national news. . After that I have a trilogy to sell which will make even more money. Please take my case and be a part of something big. The evidence is overwhelming. We cannot lose. stevekritselis@gmail.com

Update by S810k272
Jul 04, 2023 7:38 pm EDT

Still nothing has been done. No royalties no sales report they get away with everything. Why is this going on. What is ever going to happen? Why can't I get my money back and get justice for what they have done?

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Trafford Publishing Self publishing

2003 published my book. Year after year I was told no sales. The last few years I became very suspicious as my book was selliing worldwide. The more I enquired the more angry they became. Finally when ifinally had proof of sales and demanded reporrs and royalties they just ignored me. When I threatned lawsuit they stopped publication and destrooyed all files. Please help

Desired outcome: I want my book back and all the money owed to me from vendors too

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Trafford Publishing Being charged a $75 finance and no refund yet for not agreed to republishing agreementementment i did not agree to nor sign

After weeks of conversations, I made a $575 first payment of three to republish my novel "Not Forgotten" on September 28, 2022. Afterwards I was referred to electronic link to sign which contained provisions I did not agree to or sign. So I was never provided any of the republishing services they were charging me for. About the middle of October, I asked for refund, which I've yet to receive. And now they claim $75 was non-refundable finance charge, which is ridiculous. I suggested the $75 be credit I can use for purchase of future books. I've been ignored. Meanwhile I've not yet been refunded the $499.83 not in dispute. They have questionable business practices and have not treated me very well as one of their authors. I want my entire $575 refunded.

Desired outcome: Described above.

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Trafford Publishing - My self published book 365 a book of poetry. Steve kritselis

I published my book in 2003. They say I have not sold one book. However when I try to get into my account it just says "report unavailable" I published the book at the Victoria bc location

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Trafford Publishing Book - “When You Hear The Bugle Call”

After my book, above title, by Trafford Publishing (Canada) in 2008 was published in 8.5"X11.5" size it's readability and pictures were in proper format and I was satisfied with my book.
Apparently, somewhere along the way, the company was sold to an unscrupulous entity that starting conning authors and would be authors.
Last year Trafford contacted stating they wanted to resize my book, at no cost me, so it would be a more desirable size for people to carry on airplanes, etc. I went along with it and they sent me a free authors copy which was 8.5"X5.5" and the print is barely readable and the photos are poor quality and faded. After receiving several complaints from friends and relatives who purchased the smaller size book, I contacted the company last month; stating I wanted it reformatted to it's original size. They related that I would have to resend them my original manuscript along with a an outrageous fee of five hundred dollars ($500) for them to return it to the original size. I told them they destroyed the readability for older people and those with poor eyesight and I refused to pay that outlandish fee for them to reset the format, at least to their closest size of the original. They refused.
The current book (page) margins take up half the page and the print is so ridiculously small you can barely read it without a magnifying glass! I am disgusted with the current sham of these rip off artists and demand that they return the book to its original format. They butchered it and they should correct their absurdity!

Desired outcome: Return my book to original size, quality and format.

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Update by Peter S. Griffin
Nov 12, 2021 8:48 pm EST

Furthermore, TraffordPublishing, i.e. book agent “Julia Marcs” tried to con me out of $600 to have the book resized. I have argued now for several weeks being led on each step of the way to resolve my complaint and situation with one blatant lie after another by her. Five (5) weeks ago she said my free “printers copy” of resized 8.5”X11” was in the mail. I have never received it and challenged them on that fact. To test them I then said I wanted to buy ten (10) copies of the resized book at author’s price. The selling agent supposedly named, “Pepper Deschell”, tried to nearly double the cost of each copy I formerly purchased. I argued and he then only raised the original author cost $1 dollar per copy. I agreed to buy the ten (10) copies at $11 each and he transferred me on the phone to their sales department. The woman there wanted my credit card number stating that I could never get back my proposed payment for any reason!Taking that statement as extremely suspicious I demanded that I did not want any copies that were not of the new size. She suddenly returned me to “Pepper” who then stated there was a problem with filling my order. I asked him what the problem was and he would not tell me and hung up!
I then contacted “Julia” telling her that I believed she never had the new size created and was lying to me for weeks and then I ordered and demanded (in writing) that Trafford Publishing refrain from selling my book in any size, shape or manner to any and all booksellers or individuals and that Trafford’s Publishing rights to print or sell my book was thereby revoked. Now, it has been a week and they are still marketing the book at their website, Amazon.com, Barnes & Noble, Walmart and several other outlets!
This brazen rip off company is the lowest of the low as well as are all their employees and supervisors! Steer clear of Trafford Publishing and all “Author Solutions” subsidiaries and their schemes and scams! THEY HAVE NOT HEARD THE LAST FROM ME!
Peter S. Griffin Author of “When You Hear The Bugle Call.”

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Peter Griffin
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Nov 28, 2021 2:17 pm EST

Complainant’s note: On 11/28/21 at 9:30 AM I explained to Amazon representative, “Trish” (customer service) of the many underhanded tactics of Trafford Publishing and instructed Amazon to cease selling my book, “When You Hear The Bugle Call”. I also instructed their retail department to stop promoting and selling said book. Peter S. Griffin

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Trafford Publishing Book Publishing

I bought a 2 book deal in 2013 2014.
The first book was a disaster but we managed to get through it because of me. I complained and they gave me a small credit which I deserved.
Since than I gave them a full layout for the second book and nothing was followed The y totally did something else almost like they. new they had to delay it. The illustrations were so poor you could get sick looking at them. I am a reliable person and tried to be part of the solution. They simply do not care. They actually really don't care if this book gets done. They really ruin peoples dreams. I had a deadline for October. Its gone on for 6 months . I finally had to hire an illustrator and she can get it done in a week.

They blame it on cover and their illustrators are sick. They simply hire the cheapest labor and believe they are illustrators. Being new to the business the first round I got through but now I want my money back or for them to pay for the outside service. I can't launch my book; I'll have to wait another year before I can launch it because it's a book about chocolate which should be launching now.

Desired outcome: Pay for outside service

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Trafford Publishing I've had nothing but the worse experience with Trafford Publishing.

Getting someone to respond to my email and phone calls is nearly impossible. The quality of wok they do is poor .The illustrations they came with the package I purchased is horrible. I won't be using them. I will hire a freelancer to do my illustrations instead. I paid to get another company to edit my. Ook because the other 2 books I wrote was horrible edited. Take my advice don't publish with Trafford. My experience with this company is horrible. I think I will let them keep the money Ioaid to publish my new book. I might just oay another company to publish my new book instead. Even if I decide to publish be this last book with them I will never allow them to publish any of my other books In my opening this company is trash. Dump this garbage company and find someone better.

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Trafford Publishing Complaint

I published my book called mommies little helper in 2012. I have yet to see a royalty check. I am very upset and I'm hoping that I wasn't scammed out of my money. I believe I was charged 2000 to publish my book. I want to be let out of the contract or a refund of my money back. Please call me Thelisha mayfield at [protected]. Or email at [protected]@gmail.com

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Trafford Publishing I am complaining about book "underage drinking: risks of disease and injuries" (copy submitted to trafford on may 29, 2020, 10:16 am)

Dear Madam/Sir,

I submitted a manuscript of my book, "UNDERAGE DRINKING: RISKS OF DISEASE AND INJURIES" to Trafford on May 29, 2020, 10:16 AM.

I had obtained the copyright from Canada.

I have paid all the money they required.

I am quite fed up with their way of working as they keep on demanding money in the name of the market promotion.

I Want to discontinue with them. Will I face any problem, if I approach other publisher?

I am submitting details about the package that I bought from them. I paid all the money to be paid as per contract

Chapters Indigo Review Package
$2, 999.00

The Chapters Indigo Review package is perfect for Canadian authors* who are looking to produce a top-quality book and have the tools they need to make a great first impression in their local book market.

We've partnered with Chapters Indigo, Canada's largest book retailer, to give your book a chance for potential in-store stocking. Once your book is available for purchase, we will send a custom designed sell sheet, a one-page document that provides all the details about your book, to Chapters Indigo for stocking consideration. Regardless of their decision about carrying your book in their stores, your book will be available in the Chapters.Indigo. ca online bookstore as well as other key online book retailers.

In addition to publishing and distribution services, you'll get marketing tools including custom bookmarks, business cards and postcards to help you make connections. You'll also get custom book banners to grab the attention of online readers, and we'll send a Social Media Setup Guide to assist you in establishing your online presence.

The Chapters Indigo Review Package includes...
• One-on-One Author Support
• Non-exclusive Agreement
• Custom Cover
• Cover Copy Polish
• ISBN Assignment
• Worldwide Book Distribution
• Book Design and Page Layout
• Custom Interior Design
• 25 Image Insertions
• Softcover Format
• Digital Formatting and Distribution (e-book)
• Kobo Distribution
• Chapters.Indigo. ca Set-up
• Bookseller Return Program (12 months)
• Author Volume Discount
• Complimentary author copy
• 20 Free Softcover Books*
• 10 Free BookStubs™ Cards*
• Social Media Setup Guide
• Customized Book Banners
• Promotional Materials (100 bookmarks, business cards and postcards)
• Custom Sell Sheet for Chapters' review
• Review by Chapters Indigo for possible in-store stocking

Please Note:
*This publishing package is available exclusively to Canadian locals.
*Prices listed do not include any applicable sales, use, excise, value-added, goods and services, or other tax, which will be added to the total at the time of purchase. Prices listed do include the copies of the book; the cost of shipping and handling will be calculated and charged after your book is made available for sale.

Investment:

Scroll Black and White $2, 999.00
Instalment Payment Terms
1st payment $1, 074.66 (inclusive of one - time $75.00 payment instalment)
2nd payment $999.67
3rd payment $999.67

All payments are made to them through my credit card

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Trafford Publishing Payment not received

I'm the author of Counting Smiley Faces and Counting Zippy Smiley Faces by Pami L. Wahl And they in these languages as well Spanish, German
I only got paid once from Tradfford Publishing and I never got the 40 free copies of each book they told me I would. And I know they are selling because you go to different sights and you will see reviews for these books.
I had friends that bought these books, and Amazon.com keeps saying one more book left.
I talked with them about three months ago and told them I can not get on my author account to see how I'm doing and put down my new bank card.
I just would like to get what is come to me.
my email Address [protected]@gmail.com

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Trafford Publishing unpaid royalties for my book "peculiar crimes from africa:a prosecutors adventures"

i published the above book with trafford publishers in 2008.later trafford sought and got permission from me to publish an ebook copy of the book. i noticed they linked it up to amazon.co and even permitted other publishers to publish it on theirplatforms.but for Donkey years now trafford has not paid any royalty and i am agrieved and wants to know why. please reply to [protected]@gmail.com

ben ijeoma adigwe Esq

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Trafford Publishing watermark color publishing package and hollywood coverage

I took my first package in 2010 and the second one in 2013. Nothing happen from that, I did not received any loyalties and it affected my happy feeling about my first book. It has been a terrible experience with Trafford. They had called me all the time to get my money and then, nothing positive for me.

I like to know if they sale the book and don't give loyaties ? or I request a refund ! It iseems like a scam for new writers, they suppose to help them and not take adventage of them !
Please help if you can and for the new don't do the same !

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Trafford Publishing customer service

I spoke with Lawrence last week about him sending me a copy via email of my late father's contract. The name of the book is titled Diabetes Epidemic & You,
Author Joseph R Kraft, MD.
I also spoke to a different person about getting the cost basis for author purchased books (the quantity discount rates) and I did not receive that information either.
I tried calling [protected] and it does go through. The operator says I need to check the number and try again. Which I have done several times.
Please respond to [protected]@gmail.com with a non 800 or 888 call back number.
Regards,
Mark Kraft

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Trafford Publishing Fraudulent theft from my bank account

Trafford Publishing contacted me about expanding my reading program (four books) which they had published in 2008.. I agreed to pay for an e-book format for my books. From that time forward, Trafford tried very hard to sell me various marketing schemes I did not want. I did agree in some minor cases, and then refused to pay for anything more. From November, 2014 to mid April, I found that money was taken directly from my bank account without my knowledge or permission. I finally succeeded in shutting down my bank account in March/April. By this time, Trafford had stolen $36, 324 00 out of my bank account. These 'billings' appeared on my bank statements several times during each month (13 billings alone in March), plus over $5, 000 in April. My bank statements were peppered with the Trafford Logo, with huge chunks of money missing from my account. There are NO names connected with this fraud, so no person or persons at Trafford can be traced. .

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Jo Mogen Dots
, US
Dec 04, 2017 7:43 am EST

Any Trafford complaints should be directed to the Indiana Attorney Generals Gov web site and file a consumer complaint.

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Trafford Publishing Con artists

Back in may 2014 after dealing with an illness i published my first book with trafford publishing. They took over £800 off me for it and that was half the original price of £1600. However, they published my book (Which was the first in a trilogy) with mistakes in it. The mistakes were not there on the final email they sent me. Then they don't pay royalties, they con you trying to buy other packages for marketing. I have never received a penny from them. I get emailf from their sister companies trying to scam me also. Then today (22nd december 2014) i find a new book out that has the same cover as my book. I am fuming from the whole experience. They took my book and crushed my dreams. Lucky for me i only signed up one book. I know people that have submitted their full series. I am hearing more and more people on my page getting scammed and i would like to know why they are getting away with it. The lists of complaints are endless. The proof is their. Any help or info would be great! Contact [protected]@mail.com

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Fergal1
, GB
Jun 30, 2020 10:40 am EDT
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I have recently sent my ready-to-print book to trafford and after they received the hires pdf they haven't confirmed they received and I have mailed 5-6 times in the last two weeks, including sales rep, people dealing with preparing it for print and now the complaints department and i'm being met with a wall of silence... I decided to search to find any info on issues with trafford and now I find a litany of them... my experience of publishing with them in 2008 was fine but it seems much has changed... anybody can update me on what might be going on with them?

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Jo Mogen Dots
, US
Dec 04, 2017 7:58 am EST

Any a Trafford complaints should be directed to the Indiana Attorney Generals Office web site and file a consumer complaint.

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Trafford Publishing - It's a ruthless money-making business

I have published a (flimsy, poor quality) children's picture book with Trafford and can now only warn others NOT to do the same. The long process was very disappointing and the overall impression is that you are dealing with young, poorly paid, uneducated or unprofessional people (not from US and with poor grammar and spelling in their correspondence -...

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Trafford Publishing ripped off my dreams so i self published on amazon

have you been ripped off by vanity or subsidy pod publishers like I have? keep your hopes and dreams, save money self publish a e-book yourself on amazon like I did mine
charles manson final Letters to a mad man
author charlene m ashcraft
it contains his handwritten letters and is 192 pages long on YouTube at http://youtu.be/mHV48_BzUP4

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Eula Boddington
, SA
Jan 24, 2014 8:15 am EST

VDM and Tafford are the same rip off artist this company published 3 books for me and told me I dont make any royalities. Are there any laws that can help us to recover our royalties. They are all thieves.

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AbdulAbdullah
, MY
Nov 29, 2013 6:36 am EST

in all fairness to them, my books now are almost finished. I am from Malaysia and so far so great. So far my assistant in production of books is helpful and on time. Hoping i wont experience any of these negative things. I am crossing my fingers all the time. But so far, so good. Nothing bad to say.. yet.. hopefully not ever

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