Menu
AwesomeBooks Customer Service Phone, Email, Contacts

AwesomeBooks
reviews and complaints

AwesomeBooks's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.awesomebooks.com
www.awesomebooks.com

Learn how the rating is calculated

1.4 20 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AwesomeBooks reviews 20

ComplaintsBoard
H
2:02 pm EDT
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Disappointing Service from AwesomeBooks UK: Shipping Charges and Flimsy Packaging

This is a review of AwesomeBooks, the UK division. I haven't tried their US division yet. I gotta say, I'm not too impressed with the company lately. They used to offer free shipping for 2 or more books outside the UK, but now they charge for it. That's a bummer. And to make things worse, they've switched from using sturdy cardboard mailers to flimsy envelopes. What's up with that?

I recently placed an order and it arrived in three envelopes. Two of them were so flimsy that they fell apart during transit. As a result, one of my books didn't arrive, and the rest were all damaged. I was pretty upset about it and contacted customer service. They told me that I would have to return all the books, including the one that didn't arrive, at my own expense. And the kicker? I would only receive a partial credit to be used on a future order. That's not cool.

I used to love shopping at AwesomeBooks, but now I'm not so sure. The shipping charges and flimsy packaging are a big turn-off. And the fact that they won't take responsibility for their mistakes is just frustrating. I hope they can get their act together and start providing better service to their customers. Until then, I'll be taking my business elsewhere.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
E
1:36 pm EDT
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Misleading Book Description and No Refund for Return Postage from AwesomeBooks

I recently purchased a book from AwesomeBooks, which I found through AbeBooks. The description of the book stated that it was in very good condition and would be shipped within 24 hours of ordering. The cover may have some limited signs of wear, but the pages were clean, intact, and the spine remained undamaged. The description also mentioned that the book had been well-maintained and looked after thus far.

However, when I received the book, I found that the actual condition was quite different from what was described. Firstly, the book was bent and the spine was twisted. Secondly, the bottom corners were bumped and coloured with foreign matter. The adjacent fore edge of the block was also coloured with foreign matter. Thirdly, the binding was torn at the rear hinge, with the endpaper poking through. Lastly, the rear endpaper was torn.

I was disappointed with the condition of the book and decided to return it. Although I received a refund for the cost of the book, I was not refunded for the return postage. This was a bit of a letdown, as I had to pay for the return postage out of my own pocket.

Overall, I would caution others to steer clear of this book seller. While the description of the book sounded promising, the actual condition was far from what was advertised. Additionally, the lack of refund for return postage was a bit of a disappointment.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
L
11:48 am EDT
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Terrible Experience with AwesomeBooksCanada: No Communication, No Accountability, and No Books!

This company is not good at all. I ordered some books on July 15th and they were supposed to arrive by August 26th. I needed these books for my university studies and I have a limited budget, so I reluctantly accepted the long shipping time. However, it has been over a month now and my order has been labeled as 'shipped' for a while. On August 21st, I started to get worried as I only had 10 days left until I needed the books. I decided to send the company an email to ask for an update, but they never gave me a tracking number.

The next day, I received an email from Amazon - not from the company, but from Amazon - telling me that the books were out of stock and that they had issued me a refund. What the heck! In over a month, they never said a word about being out of stock. They just issued a refund with no accountability. Now, I have to wait 5-10 days for the refund to come through and I have to put out more money to buy these books again, if I am lucky enough to find them.

I am really disappointed with AwesomeBooksCanada! They should have been more transparent about the stock availability and should have communicated with me about any issues. It's frustrating to have to deal with this kind of situation, especially when I needed the books for my studies. I hope they can improve their customer service in the future.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks AwesomeBooks: A Reliable Source for Second-Hand Treasures and More!

I've been a regular customer of AwesomeBooks for about 6 or 7 years now, and I must have ordered hundreds of titles from them. I've gotten books, DVDs, Blu-Rays, CDs, and more. Most of them are second-hand, but some are new. And let me tell you, some of the second-hand ones are practically brand new!

Every once in a while, an order gets lost in transit between the UK and ES (where I live), but all I have to do is send them an email and they refund me right away. It's really that simple.

The website used to be a bit of a mess after they completely overhauled it, but it seems to be back on track now. The search-bar still isn't perfect, but it gets the job done.

Overall, I've had really great experiences with AwesomeBooks and I plan on continuing to order from them for many more years. They always have amazing deals on books and films, and I can't resist a good bargain.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Mixed Experience with AwesomeBooks.com: Delayed Order and Lack of Communication, but Great Customer Service

I recently made a purchase on AwesomeBooks.com and ordered three copies of the same book. The website stated that the book would be printed in a few days and would take 5-10 days to arrive. I patiently waited until the expected arrival date approached, but to my surprise, the status of my order had not changed and was still stuck on "Not Yet Dispatched".

Feeling curious, I decided to create an account to see if I could get more information about my order. Unfortunately, the status remained the same, so I had to contact customer support to see what was going on. They had to contact someone else to find out what happened, which was a bit frustrating. Of course, when you contact support, you have to follow up, so I did and asked the next day. This got the issue escalated.

After a week, I finally received a response from customer support, stating that the books were no longer available and they had no idea when they would be back in stock. I was disappointed, but at least customer service was excellent and they offered me a refund without any problems.

Overall, my experience with AwesomeBooks.com was a bit of a mixed bag. While the customer service was great, the delay in receiving my order and the lack of communication about the availability of the books was frustrating. I would still recommend this website to others, but with the caveat that they may need to be patient and follow up with customer support if they encounter any issues.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Misleading Purchase and Poor Customer Service from AwesomeBooks UK

I bought a book from AwesomeBooks that I thought was a hard copy. I was really looking for a hard copy, so I was paying attention to the details and pictures. I'm pretty sure I didn't buy a book without an image or details that corresponded to a hard copy. The book was priced like a hard copy, too. But when I got the book, it was a paperback edition that I didn't recognize. There was no return address or invoice in the package. Inside the book, someone had written a price in pencil that was about a tenth of what I had paid for it (including postage).

When I emailed the company, they did tell me how and where to return the book, but they wouldn't refund the postage. I decided to keep the book because it was out of print, but I also found a hard copy with a dust jacket in good condition from another bookseller that only cost me a quarter of what I had paid AwesomeBooks for what turned out to be a paperback.

I only have experience with the UK Division of AwesomeBooks, so I can't speak to the US Division. But overall, I was disappointed with my experience. I felt like I had been misled about what I was buying, and the lack of a return address or invoice made me feel uneasy. While the company did eventually tell me how to return the book, the fact that they wouldn't refund the postage left a bad taste in my mouth. I would be hesitant to buy from AwesomeBooks again in the future.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Disappointed by AwesomeBooks' Lack of Transparency and Honesty Regarding Shipping to Canada

I live in Canada and I recently ordered a hardback book from AwesomeBooks via abebooks. The book arrived in the advertised condition and at a good price. A few months later, I tried to order from them again, but I noticed that the shipping cost had increased from around $5US to $45US! I was surprised by this sudden increase and assumed it was a mistake. I decided to email them to inquire about the issue. They responded to my email and said that they were aware of the problem and had passed it on to the appropriate people to fix.

A couple of days later, I stumbled upon their website and discovered that they were not shipping to Canada at all due to the rotating postal strikes. I was disappointed to learn this, but I understood the situation. However, I was confused as to why they had raised the shipping cost if they weren't shipping to Canada at all. I decided to email them again to ask for clarification. They responded to my email and said that they were waiting for notification from Canada Post before they could resume shipping to Canada. I was surprised by this response because Canada Post's official website said that everything was back to normal. I pointed this out to them, but they still insisted that they were waiting for notification from Canada Post.

In my opinion, their response was either incredibly stupid or quite dishonest. I don't understand why they would claim to be waiting for notification from Canada Post when the information was readily available on their official website. I was disappointed by their lack of transparency and honesty. As a result, I have decided not to deal with them again.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Unreliable Inventory: My Disappointing Experience with AwesomeBooks

I recently made a purchase from AwesomeBooks, ordering four books through AbeBooks. At first, everything seemed to be going smoothly as they confirmed my order. However, my excitement was short-lived as I received not one, not two, but three emails informing me that there was a "listing error" and that the books I had ordered were not actually available.

I understand that mistakes can happen, but for this to occur with three out of the four books I ordered seems like more than just a coincidence. To make matters worse, the emails were sent in the middle of the night, which left me feeling frustrated and confused.

What's even more concerning is that even after they informed me that they didn't have the books I ordered, their AbeBooks listing still showed that they had multiple copies in stock. This makes me wonder if they are intentionally listing books they don't have in order to attract orders.

When I reached out to them for an explanation, they simply said that there was a "technical glitch" and refused to provide any further information. It's been ten days since then, and the false listings are still up.

I'm not sure if their inventory and listing systems are just poorly managed or if they are intentionally misleading customers, but either way, I no longer trust their listings. I will be avoiding AwesomeBooks in the future and would caution others to do the same. Overall, my experience with AwesomeBooks was far from awesome.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Beware of AwesomeBooks: Selling Low-Quality Books and Ignoring Customer Complaints

I recently made several orders with AwesomeBooks and unfortunately, my experience was not great. While the books did arrive on time, it was downhill from there. It seems that their business model revolves around selling low-quality books while collecting premium books from their "we buy your book service" at www.webuybooks.co.uk. I learned this too late, but hopefully, other users won't be scammed by them.

In my first order, many of the books were damaged. After contacting them, they offered a 50% refund, which I accepted. However, the same thing happened with my next few orders, and I started to realize what was going on. The books were in terrible condition - water damaged, missing pages, library stamps, broken dust jackets - you name it. AwesomeBooks sells totally not awesome books, and they offer only a partial refund, leaving you with crap.

But then, I received another order, and this time the box smelled funny. When I opened it, a terrible odor arose, and I immediately threw it out. I contacted them about this issue, but they ignored my messages and refused to refund me or address the issue. I even spoke to some of their employees, including Vishal, Girish, Shivam, Sharath, Aloysius IHEZIE, and GARCHA, Tejinder Singh, but they were unhelpful.

I also discovered that they offer their service/scam with other companies, including BRIT BOOKS LIMITED, GREENER BOOKS LIMITED, BOOK SAVERS LTD, GREENER BOOK LIMITED, TREESAVERS LTD, AWESOMEBOOKS LIMITED, CHOICE TEXTILE LIMITED, and BOOKGIANT LIMITED. Be careful!

If you don't mind paying 8 euros for a book with missing pages, water damage, broken dust jackets, dirty books, or smelly books, then AwesomeBooks is the place to be. However, if you want quality books, I suggest staying away. There are plenty of legit online book sellers these days that offer better quality books at reasonable prices.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

AwesomeBooks Buyer Beware: Inconsistent Condition Descriptions from AwesomeBooks UK

I just bought a book from AwesomeBooks (awesomebooks.com), the UK branch, and it's the second time I've bought from them. The first time, I was really impressed with the condition of the book I received. It was exactly as described - in very good condition with no damage to the covers or anything like that. So, I decided to buy another book from them. Unfortunately, it didn't go so well this time.

The book I received was supposed to be in the same condition as the first one I bought, but it wasn't. It was in much worse condition than promised. I started the refund process and sent the book back, but it ended up costing me more than the book and postage combined. I paid $18.00 for nothing. I know some of the blame is on my postal service because their international postage prices are ridiculous, but if the book had been in the condition promised, I wouldn't have had to return it in the first place.

I looked at the other listings from AwesomeBooks and noticed that many of their items are described as being in very good condition, just like the book I bought. In fact, the descriptions seem to be identical in many cases. It seems like they just assign an item to a category and it gets the corresponding description, instead of a unique description for each item. I don't know how this book ended up in the "Very Good" category, but if it was damaged during shipping, it shows that it might be better to package items in something sturdier than a plastic mail bag for long-distance postage.

I want to warn other potential customers to take the descriptions with a grain of salt. Be prepared to receive an inferior item, because the cost of returning it may end up being more than what you paid for the book and postage. I should have just kept the book and cut my losses, but I forgot how much I paid for it and thought I would break even or come close to it. It's frustrating to be subject to false advertising, but I guess that's just part of the risk of international internet shopping like this.

Read full review of AwesomeBooks
Hide full review

AwesomeBooks complaints 10

ComplaintsBoard
C
12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Experience with AwesomeBooks: Delayed Delivery and Poor Customer Service

I gotta say, I was pretty disappointed with my experience with AwesomeBooks. I mean, I get it, Covid-19 has been messing with everything lately, but I was really looking forward to getting my hands on that book I ordered. And then it never showed up. I saw that notice on Abe Books about delays, but I figured it wouldn't be too bad. Boy was I wrong.

But what really grinds my gears is that AwesomeBooks didn't even try to make it right. They just ignored me and my request for a refund. Like, come on guys, I know times are tough, but that's just not cool. I don't think I'll be ordering from them again anytime soon.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
K
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Experience with AwesomeBooks: Lack of Communication and Flexibility

I had a really bad experience with AwesomeBooks. I didn't get any messages from them to let me know that my order was confirmed or that it had been sent out. I thought that they would send it by boat, so I waited for 2 whole months before I asked them about it. When I finally did, they told me that it was too late and that there was nothing they could do to help me.

I was really disappointed with their service. I think that they should have been more clear about what was happening with my order. It's not fair to leave customers in the dark like that. I also think that they should have been more flexible when I asked them for help. It's not like I was asking for anything unreasonable - I just wanted to know where my order was!

Overall, I would say that you should avoid AwesomeBooks if you can. There are plenty of other places to buy books online, and I think that you'll have a better experience with them. Don't make the same mistake that I did - go somewhere else!

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
J
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Condition and Slow Shipping: My Experience with AwesomeBooks

I recently purchased a book from AwesomeBooks and I must say, I was quite disappointed with the condition it arrived in. The website claims that their books are in "very good" condition, but the book I received was far from it. It was dirty, bent, had pen marks all over it, and even appeared to be water-damaged (or maybe even urine-damaged, who knows?). To make matters worse, the pages were yellow spotted and the book had a strong odor.

I understand that buying used books comes with some risks, but I feel like the condition of this book was falsely advertised. It's frustrating to spend money on something that doesn't meet your expectations, especially when you were expecting it to be in good condition.

I also want to mention that the shipping took longer than expected. I understand that this can happen, but it's still worth noting.

Overall, I wouldn't recommend buying from AwesomeBooks unless you're willing to take a gamble on the condition of the book you'll receive. It's a shame because they have a good selection and reasonable prices, but the quality just isn't there.

Read full review of AwesomeBooks
Hide full review

Is AwesomeBooks legit?

Our conclusion: After a detailed review, ComplaintsBoard finds AwesomeBooks to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, AwesomeBooks is known for their high standards and safety. If you're thinking about dealing with AwesomeBooks, it's wise to check how they handle complaints.

AwesomeBooks earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

AwesomeBooks has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Awesomebooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Awesomebooks.com you are considering visiting, which is associated with AwesomeBooks, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for AwesomeBooks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

AwesomeBooks website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While AwesomeBooks has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • AwesomeBooks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Reliable Online Book Retailer: AwesomeBooks Review

prices with other sites first. The selection is pretty good, and they have a lot of used books which can be a great way to save some money. The website is easy to navigate, and I have never had any issues with ordering or payment. Overall, I would recommend AwesomeBooks to anyone looking for a reliable online book retailer. They may not always have the lowest prices, but the quality of their books and service is definitely worth it. Just be patient with the shipping, and make sure to compare prices before making a purchase.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Experience with AwesomeBooks: Misleading Website and Lack of Communication

I gotta say, I had a pretty bad experience with AwesomeBooks. I was really excited to order a book from their website, but it ended up being a total letdown. I waited for a whole 10 days for my book to arrive, but it never did. So, I decided to reach out to them to see what was going on. And you know what they told me? They didn't even have the book in stock! Can you believe it? I was so disappointed.

What really bothered me was how misleading their website was. It made it seem like they had the book in stock and ready to ship, but that clearly wasn't the case. And to top it off, no one even bothered to reach out to me to let me know what was going on. Who knows how long I would have been waiting if I didn't contact them myself.

Overall, I would definitely avoid AwesomeBooks if I were you. It's just not worth the hassle and disappointment.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Mixed Experience with AwesomeBooks: Wide Range of Books, but Disappointing Condition and Poor Customer Service

I recently bought a book from AwesomeBooks (awesomebooks.com) and I must say, I was quite disappointed with the condition of the book. The description stated that it may have some limited signs of wear, but the pages would be clean. However, when I received the book, it was quite tatty on the outside and had previous readers' annotations and underlining throughout.

I decided to reach out to AwesomeBooks and lodge a complaint about the condition of the book. However, to my dismay, the seller ignored all communications from AwesomeBooks. This was quite frustrating as I expected a good-faith seller to rectify an honest mistake.

Despite this experience, I must say that AwesomeBooks has a wide range of books available on their website. They have books on various topics and genres, which is quite impressive. The website is also quite easy to navigate, making it easy to find the book you're looking for.

Overall, while my experience with AwesomeBooks wasn't the best, I would still recommend them to others. Just be sure to thoroughly read the condition description before making a purchase.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Experience with AwesomeBooks: Missing Pages and Unhelpful Customer Service

I recently had an experience with AwesomeBooks, which left me feeling disappointed. My significant other purchased a book from them through Amazon, and we were excited to receive it. However, upon opening the package, we noticed that thirty pages were missing from the middle of the book. This was quite frustrating, as the seller had described the book as being intact.

Unfortunately, we didn't notice the issue until a few weeks had passed. When we reached out to the seller for assistance, they informed us that they couldn't help us because we hadn't reported the issue within one month. This was quite frustrating, as we felt that the seller had lied in their ad, and we were now out the cost of the book. We had no choice but to purchase another copy of the book.

Overall, we were quite disappointed with our experience with AwesomeBooks. We would caution others to check their orders thoroughly upon receipt, as it seems that this seller cannot be trusted. We will not be purchasing from them again in the future.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Mixed Experience with Online Bookstores: AwesomeBooks.com vs. World of Books

I recently made a purchase on AwesomeBooks.com for a book that I wanted to gift to my granddaughter. The book was supposed to come with four miniature books inside the main story book. The condition of the book was described as 'new' on the website, so I was excited to receive it. However, when the book arrived, I was disappointed to find that three of the miniature books were missing. There was no explanation provided for the missing items, which left me feeling frustrated.

I decided to reach out to the customer service team at AwesomeBooks.com via email to request that the missing items be forwarded to me. Unfortunately, I was informed that the items were not available. While I was given a refund for the purchase, I was disappointed that I had to instigate the query in the first place. As a customer, I expect to receive the product as described on the website, and it was disappointing to receive a product that was not complete.

However, my experience with World of Books was completely different. I reached out to them to see if they had the complete version of the book with all four inserts, and they were able to provide it to me within days. I was impressed with their customer service and their willingness to go above and beyond to ensure that I was satisfied with my purchase.

Overall, while I was disappointed with my experience on AwesomeBooks.com, I was impressed with the customer service at World of Books. In the future, I will be ordering from World of Books instead of AwesomeBooks.com.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Great Selection and Prices, but Not Ideal for Selling Your Own Books

I recently stumbled upon AwesomeBooks while trying to find a new home for my mother's old Gardeners Chronicle magazines from the 1960s. After a quick search on the internet, I discovered that AwesomeBooks was selling copies of the same magazine. Excited to find a potential buyer for my mother's collection, I decided to give them a call.

However, my excitement was short-lived as I was greeted by a robotic answering service. After navigating through the automated system, I finally got through to a human representative. I explained my situation and asked for advice on how to dispose of the magazines in a useful way.

To my disappointment, the representative informed me that they do not buy from customers. I persisted and asked if they could at least advise me on how to find someone who might be interested in the magazines. But, once again, I was met with the same response - "we don't buy from customers, you can do what you like with them."

Despite the unhelpful response, I still believe that AwesomeBooks is a great website for book lovers. Their selection of books is vast and varied, and their prices are very reasonable. I have purchased several books from them in the past and have always been satisfied with the quality of the books and the speed of delivery.

Overall, I would recommend AwesomeBooks to anyone looking for a good deal on books. However, if you're looking to sell your own books, you may want to look elsewhere.

Read full review of AwesomeBooks
Hide full review
ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more

AwesomeBooks Disappointing Customer Service and Book Quality at AwesomeBooks.com

I gotta tell ya, I was pretty excited to check out AwesomeBooks.com. I mean, who doesn't love a good deal, am I right? But let me tell you, just because the prices are low doesn't mean the quality is high. I've had some serious issues with their customer service - they're nice enough, but they don't seem to be able to actually solve any problems. I've had to ask the same questions and bring up the same concerns multiple times, which is just frustrating.

And don't even get me started on the book quality. Sometimes they're fine, but other times they're damaged or not as described. And I've even had books not show up at all! It's like playing Russian roulette with your reading material. Honestly, I'd recommend going with a more established site if you want to avoid the risk.

It's a shame, really. I feel like AwesomeBooks could be great if they just put a little more effort into things. But as it stands, they're all flash and no substance. They don't seem to value their customers or treat them with respect. It's a real bummer, but I guess that's just the way it goes sometimes.

Read full review of AwesomeBooks
Hide full review

About AwesomeBooks

Screenshot AwesomeBooks
AwesomeBooks is a leading online retailer of new and used books, offering a vast selection of titles across a wide range of genres. With a commitment to providing customers with the best possible shopping experience, AwesomeBooks has become a go-to destination for book lovers around the world.

One of the standout features of AwesomeBooks is its extensive inventory of used books. These books are carefully selected and inspected to ensure that they are in excellent condition, and are offered at highly competitive prices. This makes AwesomeBooks an ideal choice for anyone looking to save money on their reading material, without sacrificing quality.

In addition to its used book selection, AwesomeBooks also offers a wide range of new titles, including bestsellers, classics, and niche titles. Customers can browse by author, genre, or keyword, making it easy to find exactly what they are looking for.

Another key feature of AwesomeBooks is its commitment to customer service. The company offers fast and reliable shipping, with orders typically dispatched within 24 hours. Customers can also track their orders online, and can contact the company's friendly and knowledgeable customer service team with any questions or concerns.

Overall, AwesomeBooks is a top-notch online bookstore that offers a fantastic selection of new and used books, competitive prices, and exceptional customer service. Whether you're a casual reader or a serious bookworm, AwesomeBooks is definitely worth checking out.

Overview of AwesomeBooks complaint handling

AwesomeBooks reviews first appeared on Complaints Board on May 26, 2023. The latest review Disappointing Service from AwesomeBooks UK: Shipping Charges and Flimsy Packaging was posted on Jun 13, 2023. AwesomeBooks has an average consumer rating of 1 stars from 20 reviews. AwesomeBooks has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.7
13327 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AwesomeBooks contacts

  2. AwesomeBooks phone numbers
    +1 (978) 147-2946
    +1 (978) 147-2946
    Click up if you have successfully reached AwesomeBooks by calling +1 (978) 147-2946 phone number 0 0 users reported that they have successfully reached AwesomeBooks by calling +1 (978) 147-2946 phone number Click down if you have UNsuccessfully reached AwesomeBooks by calling +1 (978) 147-2946 phone number 0 0 users reported that they have UNsuccessfully reached AwesomeBooks by calling +1 (978) 147-2946 phone number
  3. AwesomeBooks emails
  4. AwesomeBooks social media
AwesomeBooks Category
AwesomeBooks is related to the Books and Magazines category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.