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Time Warner - California, Burbank - MAD TV,adventure time , regular show and annoying orange the amazing world of gumballs

Posted: 2013-02-01 by    Antilove
Complaint Rating:  100 % with 1 votes
Get rid of MAD TV cause it's startong to get worse also the amazing world of gumbals made me upset.It's get the horrible shows off the air or get Cartoon Network ofc the air...
Complaint comments Comments Complaint country United States, California, Burbank Complaint category TV, Music & Video

Time Warner - California - Customer Service is Bad

Posted: 2013-01-16 by    lynniecal
Complaint Rating:  0 % with 0 votes
TWC has the worst customer service ever when the customer service reps actually RAISE their voice at you and sound annoyed enough to end the call with "is there anything else"?

I have been very professional and poised in my tone to tell them that I know its not their fault (the person I'm talking to) but I would like them to write down my comments and send it into their system. And they get all defensive and take it personal.

1. I skip 2 hours of work to be home in time for their service call to find that it was cancelled by automated system. I did...
Complaint comments Comments Complaint country United States, California Complaint category Satellite & Cable TV

Time Warner - New York, Watertown - Descrimination

Posted: 2013-01-04 by    Jen820
Complaint Rating:  0 % with 0 votes
Company charges new customer less money for same service they provide to long term customers. Descrimination towards loyal customers...
Complaint comments Comments Complaint country United States, New York, Watertown Complaint category Satellite & Cable TV

Time Warner - North Carolina - billing and new offers

Posted: 2012-12-05 by    Lisa1953
Complaint Rating:  100 % with 1 votes
How can Time Warner offer new packages to new customers and make their long time customers continue to pay high prices. WE pay $ 193.00 when new package $99. Does this seem fair and who else feels this way? On top of that they are charging early termination fee when we never signed new contracts!! This is unfair practice! Thanks!...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Satellite & Cable TV

Time Warner - California - new fee

Posted: 2012-11-19 by    jjandkj
Complaint Rating:  0 % with 1 votes
Checked my monthly Time Warner bill and discovered a new $3.95 charge for "modem lease." I called the company and they said that they had made an "executive decision" to charge that new fee. Really? On top of the $52.99 they already charge? The only reason I haven't looked around for a new provider is the hassle of changing email addresses; well, hassle now worth it....
Complaint comments Comments Complaint country United States, California Complaint category Internet Providers

Time Warner - Texas - Improper Billing

Posted: 2012-09-30 by    creith
Complaint Rating:  0 % with 0 votes
Pending my move from TX to NC I was advised by a Time Warner representative in NC to take my Time Warner internet modem with me to my new address. Upon arrival in NC I spoke to a TX representative who told me I had been advised improperly and that I would need to ship the modem back. I complied, I have a confirmation from UPS that the modem was received by Time Warner Texas. The modem was was received by Time Warner less than 30 days after my TX service was terminated. I subsequently received a call from a collection agency about a charge from Time Warner for the equipment. Time Warner never contacted...
Complaint comments Comments Complaint country United States, Texas Complaint category Internet Providers

Time Warner - Texas - Final Billing

Posted: 2012-08-31 by    Snickers1111
Complaint Rating:  0 % with 0 votes
I cancelled my Time Warner account 4 days into the new billing period. I also returned all the eqpt on the same day service was cancelled. Two weeks later, when I followed w/Time Warner re: my credit balance, the rep happily told me that I had 0 balance. No kidding!! Time Warner has still not sent me a final statement. This is the second time that I have cancelled services with Time Warner and they attempted to keep my prepaid monies. This time I called my credit card company so that they can have the fun fighting with this fraudulent company!!! Beware!!!...
Complaint comments Comments Complaint country United States, Texas Complaint category Satellite & Cable TV

Time Warner - My card has never been received

Posted: 2012-07-30 by    Vibile
Complaint Rating:  0 % with 0 votes
In October, 2011, Time-Warner advertised on TV that if you subscribed (bundled) with them, they would give you a $100 Visa Gift Card.

My card has never been received. I have talked to several of Time-Warner’s reps to no avail. No card!

An E-mail was sent to me stating I had to do three steps to receive said card. I complied. The E-mail stated that I would receive my Visa gift card in six to eight weeks. It has been about three months now since the complaint and I am almost at the first-year anniversary with them.

To me, this is false advertising...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Time Warner - South Carolina, West Columbia - Billing

Posted: 2012-07-06 by    Damon Dowling
Complaint Rating:  0 % with 0 votes
I requested to have my home phone service suspended two times and i was assured that when i called them on may 28 that it would be suspended for 6 months at a rate of $10/month. I then receive a bill for a full month of service and when i aske them to research my call history they inform me that they show no records of a phone call and that they have never offered such a service. I had to wait over a half hour for a supervisor to come to the phone and they refused to credit me for a request they initially offered and now say they do not have....
Complaint comments Comments Complaint country United States, South Carolina, West Columbia Complaint category Internet Services

Time Warner - Ohio, Mentor - automatic renewal

Posted: 2012-01-14 by    mark seidel
Complaint Rating:  100 % with 2 votes
Time Warner is a big company that has monopolized Cable TV and phone services
in North East Ohio. They dictate the rates of the market And raise them when
ever they want at alarming rates. I don't know why this company isn't regulated
for their unfair business practices. Their customer service is rude and
inconsiderate to their customers, they don't care how they talk to you because
you don't have any other choice to take it because there is very limited choices
in our area.
Just one of the problems I have with Time Warner...
Complaint comments Comments Complaint country United States, Ohio, Mentor Complaint category Internet Providers

Time Warner - Fraud

Posted: 2011-12-11 by    Juelith
Complaint Rating:  0 % with 0 votes
Someone opened a cable account in my name and I got stuck with their charges. Time Warner treated me like a criminal when I called to let them know about it. They are the ones who let someone use my info and credit record to open an account and I get stuck with a $400 collection. Unbelievable!...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Time Warner - New York, Queens - Refund

Posted: 2011-12-04 by    engli
Complaint Rating:  0 % with 0 votes
After my bill getting more and more expensive and no service for 3 days, I switched to Fios in August. Then Time Warner tried to give me cheaper deals after the switch. I refused and they stated they will send me my $50 balance refund. First they said it will be wired to my account because that's how I used to pay my bill. Month after month they have switched from saying I will receive it in the mail to wired into my account. 16 weeks later they still can't get a simple refund check out properly....
Complaint comments Comments Complaint country United States, New York, Queens Complaint category Internet Providers

Time Warner - Texas, El Paso - Poor digital tv reception

Posted: 2011-08-15 by    El Paso Consumer
Complaint Rating:  100 % with 1 votes
For the past 10 months I have experienced terrible digital reception from Time Warner in El Paso, TX. I have reported it over and over. Technicians, head technicians, supervisors have all come over and over again to tell me there is nothing wrong with the equipment in my house or in the line to my house.

But the problem persists. I figured out months ago that it must be a problem in the equipment/infrastructure that serves my area, but because of the way Time Warner responds to customers there is no way to get Time Warner to admit it or fix it. Last week TWO supervisors were at my...
Complaint comments Comments Complaint country United States, Texas, El Paso Complaint category Satellite & Cable TV

Time Warner - Wisconsin, Milwaukee - Payment Issue

Posted: 2011-06-24 by    evilcustomer
Complaint Rating:  100 % with 1 votes
Being an actual human, I made a mistake and electronically paid Time Warner funds that were intended for another creditor. For the past 28 days, I've been misinformed, actually lied to, and ignored. They received this payment on June 1st. Its now June 24th and, while they promised me that they'd overnight my check on June 15th, I still don't have it. Over and above the issues we've had with the services, being treated like a criminal for making a mistake is simply not ok. I'll no longer be "bundling" services, in the hopes that having 3 companies taking care of...
Complaint comments Comments Complaint country United States, Wisconsin, Milwaukee Complaint category Satellite & Cable TV

Time Warner - New York, Ithaca - Customer Service Lied

Posted: 2011-06-15 by    bison36green
Complaint Rating:  0 % with 0 votes
I had an install for Internet access scheduled for yesterday morning scheduled from 8-10, and I was home at that time. I had taken off a half day from work to be there. At a little after 10 I heard the voicemail on my cell that the tech had rung my doorbell at 9:26 and no one answered. That was a lie - I have 2 dogs and if someone had rung the bell I would have heard it. I called customer service and they said they would send the tech back out, but it could take until 9 PM. I agreed and called in to take off the rest of the day from work. Around 5:30 I called customer service again and they said...
Complaint comments Comments Complaint country United States, New York, Ithaca Complaint category Internet Providers

Time Warner - Ohio - termination fee

Posted: 2011-05-26 by    kooloned
Complaint Rating:  0 % with 0 votes
I am moving to an area where Time Warner does not service. I was told I have to pay a termination fee eventhough Time Warner is not available where I will be moving to. Are you kidding me? Didn't Time warner see what happened when Sprint treated their customers badly. They will never be an option for me in the future. Thanks Time Warner for all the great customer service!...
Complaint comments Comments Complaint country United States, Ohio Complaint category Satellite & Cable TV

Time Warner - Texas, Austin - Fraudulent Charges for calls to Honduras

Posted: 2011-05-20 by    lucky6363
Complaint Rating:  0 % with 0 votes
I received a bill including charges for 3 international calls to Honduras. Two were made in the night while I was asleep and a third was made while I was at work. Time Warner insists the calls were made from my phone connected to my cable modem and will not reverse the charges. Also, turning the phone off will break the bundle deal and cause my internet/cable tv price to increase. NO MORE TIME WARNER!!! And I have been a customer of theirs since 1999....
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Landline & Home Phone Providers

Time Warner - Ohio, Peninsula - digital cable box

Posted: 2011-04-13 by    Hoan
Complaint Rating:  0 % with 0 votes
Time warner is trying to force you to pay more per month for a digital box because some channels have gone digital. Why should we pay for a box when Time warner overcharges us now! this is a racket, we are being raped by Time Warner....
Complaint comments Comments Complaint country United States, Ohio, Peninsula Complaint category Satellite & Cable TV

Time Warner - North Carolina, Lewisville - Internet not what is advertised

Posted: 2011-04-08 by    Roger in Lewisville, North Carolina
Complaint Rating:  0 % with 0 votes
I ordered Time Warner Cable for two reasons Time Warner claimed to have the fastest speeds in this area. When I finally moved here the apartment complex came with Time Warner Cable pre wired with free HBO and Showtime. It took Time Warner two weeks to turn on the HBO and Showtime. Customer service was courteous each time I called. The first time the customer service agent said that cable was an issue the apartment complex had to deal with. The second time the customer service agent said it was a local agent’s job and the third time I called the customer service agent took care of the issue....
Complaint comments Comments Complaint country United States, North Carolina, Lewisville Complaint category Internet Providers

Time Warner - California - poor inconsiderate customer service

Posted: 2011-03-30 by    Dr.Carina Stewart
Complaint Rating:  0 % with 0 votes
Our office decided to get internet and phone service from time warner. Since the beginning the lines weren't correctly installed. The phone calls with the patients were often getting cut off. We made many phone calls and conversations with time warner to come and fix the problem. They didn't care enough to send some contractors to come and fix the issue. They would say"well the phone calls aren't getting cut as we speak". Like they didn't believe the issue was true or as severe. As we we were trying and trying for them to send help, The representitive's would raise...
Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

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