Thrifty Car Rental Complaints & Reviews

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This was the worst rental car experience I have had in memory and I travel a lot. Starts with the Thrifty agent at Ft Myers airport. I'd made a reservation via RentalCars.com and the Thrifty agent tells us the reserved car isn’t available, puts us in another car which we assumed to be equivalent, and proceeds to tell us that despite the fact that Thrifty accepts reservations from RentalCars “they will tell customers anything they want to hear”. We later find that this results in a daily rental fee that is almost 100% higher than the quoted cost. Next regarding the offered...

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I went through expedia .com and got a car rental but when i got their christmas morning they said the insurance i bought threw expedia for the car is invalid so i had to buy the insurance threw Thrifty then she said i had to buy $20.00 toll tag to get out of the airport and nex had to pay a $450.00 deposit for the car to so suddenly my 87.00 dollar car rental suddenly turned into a 557.00 car rental for only two days .so i refused be held hostage and scammed by thrifty so I left with a car on Christmas morning which ruined our Christmas holiday . i did call expedia back the next business day and...

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I reserved a car from THRIFTY car rental online.
When I arrived at the desk, they informed me that I needed to put a 1, 000 dollar deposit on a vehicle with a Master card GOLD CARD. Something MOST PEOPLE do not have.
They then proceeded to say I had to buy insurance, of which 1, 100 euro was CHARGED to my credit card! It supposed to cover the cost of the deductible, to be reimbursed upon return of an undamaged car.
I returned my car to the airport where the intake inspector walked the car over and declared it "good".
1 week later the 1100 euro has not been returned....

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We rented a car from Thrifty and when the rental shuttle got us, the driver put our laptop on the middle shelf in the luggage rack. He made a sharp turn and the computer flew off and thudded on the floor. Now when I turn it on, there is a vertical white line in the middle of the screen. My computer repair technician told me it had to be broken pixels and another screen would be about $350 plus about $125-150 labor. I wrote to the president of thrifty-budget cars, or whatever the name is: Mr. Scott Thompson CEO, at scott.thompson@dtag.com on August 11. 2014 which was about 3 days after we returned...

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Recently, my wife and I pre-arranged on
line to rent an automobile from Thrifty Car Rental to use on our vacation trip
to Germany. When we arrived at the Frankfurt Airport and presented our
pre-rental agreement to Ms. Nicki, the representative of Thrifty Car Rental at
that airport, she refused to abide by the wording of the pre-rental agreement.
She said that, if we wanted to rent the car, we would be obligated to buy Loss
Damage Waiver (LDW) and Theft Protection (TP) insurance coverages, both of
which our pre-rental agreement with Thrifty had declared...

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WARNING!!! Do not rent from this Thrifty! I think all their agents are trained on all the best ways to scam their customers. I rented a car over the holidays and was quoted $142.51 but charged 344.15. When I arrived I decided to add my son-in-law as a driver and she quoted that it would be an additional $75. They actually charged me $140. They charged me $52.33 for gas and only reimbursed me $25.37 even though I returned the car full. I had signed the contract, thinking that I would be paying what I was quoted so they won't help me out in the least bit. The agents work on commission so they...

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Booked a reservation through Orbitz, rate quoted was $371.60. They charged me $583.67 upon return of the car. I even filled up with gas and they charged an additional 35$ for gas. They added a lot of additional charges that I was not told about. DONT GO WITH THRIFTY?...

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Thrifty Rental agent is a good scam artist & his performance supported by Thrifty Customer Service. Agent basically lied about the ease to refuel vehicle driving in from highway. Traffic on highway was bad & I was running a little tight to drop off time. There was no gas stations along route to drop off, so I had to return vehicle without refilling. Charge was $112.00 for 12 gallons of gas. A complete joke. The other item that you need to watch for is the LDW, which the agent said quite emphatically that credit card insurance benefits do not cover vans nor SUV's. I thought mine did cover it...

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Dear Car Renters,

Be aware of the unlikely budgets and low dollars of the Thrifty's website.
I am not here to write a huge complaint today but to only lay out the basics for any future renter possibly considering Thrifty's as they offer highly lucrative rental dreams.
From my online "estimate" as is typical of all dealers, I was interested in the compact (standard) rental car.
It was small made for a few adults and a bag or two of luggage. It was for 2 people with luggage and a budget on fuel expenses.
Having been able to allegedly...

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I rented a Ford Forcus and I returned it to thrifty rental with a 1/2 a tank of gas and they charged me for 8 gallons of gas that was 102.56...This is BEYOND a rip off!!! How does Thrifty with that name which is LAUGHABLE Thritfy which is a contradiction in terms... HOW DO THEY GET AWAY WITH THIS???????????????????????????????????...

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I made a reservation for a compact car with thrifty in the montreal airport. My total was supposed to be $120 for three days. When I got to the counter, the employee told me they ran out of compact cars. So they said I can upgrade for $10 more per day. It was 1 in the morning from my flight from California. I was tired so i said whatever whats 30 more dollars right. So I received a Rav 4. I was expecting my total to be somewhere around $200 with taxes included. When I received my bill, the amount was $405!!! For 3 days. Thats crazy. When I called and asked why they gave me the run around about all...

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So I go to pick up the rental car from Thrifty. Everything sounds great, $62, 2 days, sweet. Do I pick the Corolla or the Focus? I make the right choice. Then she lays it on me, "How will you be covering the car?" Before I can say half of the word, thrifty, she starts explaining their coverage options. How they offer the full protection which is awesome, because it covers everything. Or maybe the middle grade protection? It's ok. Then of course there's always the basic protection, which is only $29.95, per day. I'm thinking, coverage, what? Quickly, she asks me which one...

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Thrifty Car Rental has a policy now that says even if you return your rental car FULL of gas that they still charge you $8.99?? I paid cash at the Shell station in DFW to fill my rental but neglected to get a receipt, the garage attendant confirmed that the car was full(8) but said we like to have a policy where we charge an extra $8.99. I rent about 9x per year, THRIFTY assumes that the customers are crooks...from now on THRIFTY can pound sand, there are lots of car companies to rent from. Tom...

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I reserved the car online weeks before arrival. The rate quoted in that transaction was not honored at the rental car location. I needed the car, so I went ahead and paid 20% more than the original quote. I was encouraged to return the car with no gas remaining because "Our gas is much cheaper than anywhere in town." Upon returning the car, the attendant checked the tank, gave me a lenthly printed receipt and escorted me to the waiting shuttle. At the airport, I noticed that the receipt itemized the tank as empty. I had filled the tank just blocks away before turning the car in. I called...

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We rental a mini van and when me and my husband arrived we went though the regular stuff but then we were informed that they charged an additional driver fee of $100, we then informed him that we would only have the 1 driver which was my husband. We didn't budget for that extra cost so after talking back and forth the clerk made the suggestion that he can cut that price in half. So we agreed after the contract printed out and we signed we noticed the charge was still at $100.00 so we asked the clerk and he said oh when you return the car the correct charges will appear? So we believed what...

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I rent the car July 15 to 21, 2011. When i got there to pick up the car they give me more old car then i thought. I take it because did not have choice i have to meet someone in New york. When i when to return the car tire got flat i call the road assistent they told me wait hour and half. I call the triple aaa. they come chang the tire. When i got there they told me it's my fault the tire got flat how, because i rent the car. They charge me two hour late fee $150.00. Then they chage me for tire and rim $174.00 How they did thet i don't konw. I try take to mange he said i cannot do any...

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Unbelievable !! Made a reservation direct from Thrifty.com and got a very good rate for a 2 week rental. Got to the airport and Thrifty would not honor the reservation..."rate was too low"!!! Manager would not give name and would not come out to discuss it face to face. I was told to call corporate if there was a problem! If I wanted a car it would be 10x the rate I was promised. Corporate was no help at all. STAY AWAY FROM THRIFTY...

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Went to the city of Scottsdale, AZ and decided to use Thrifty Car Rental to see the cities in Arizona. We choose Thrifty Car Rental because they "seemed" to be the most reasonable. The man that checked us in took all our information from our online Reservation Confirmation information. He reviewed what we wanted with our rental. Once he was done, he had us sign this small electronic tablet, reviewing again our choices we made with the rental. Remember, you're just off the plane, took a bus stuffed with people, and you're told to read this tiny tablet filled with a million sentences...

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The counter agent slickly offers a complimentary upgrade. You initial and sign an electronic acknowledgement pad that is poorly backlight so you can't read it and they charge you for an upgrade that you thought was free. Beware and stay aware from this company. Calling customer service is a waste of time. I believe it is a concerted practice to enhance revenue....

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I purchased a car rental from Thrifty, in the Cabo San Lucas area, from an on-site representative at a resort I was staying at. My rental started on Thursday and was to be returned on Sunday of the same week, dropping it off at the airport. I purchased the rental at a good price and chose all insurance coverage available.

My credit card was pre-authorized for a little over $600 to be held until the car was returned. Seemed like a standard normal purchase- and then the nightmare began!

I checked out of the resort hotel on Friday and elected to stay at a hotel in downtown...