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Thrifty Car Rental Complaints & Reviews

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Thrifty Car Rental - Rental agreement

Posted: 2014-04-13 by    Zengel
Complaint Rating:  0 % with 0 votes
Recently, my wife and I pre-arranged on
line to rent an automobile from Thrifty Car Rental to use on our vacation trip
to Germany. When we arrived at the Frankfurt Airport and presented our
pre-rental agreement to Ms. Nicki, the representative of Thrifty Car Rental at
that airport, she refused to abide by the wording of the pre-rental agreement.
She said that, if we wanted to rent the car, we would be obligated to buy Loss
Damage Waiver (LDW) and Theft Protection (TP) insurance coverages, both of
which our pre-rental agreement with Thrifty had declared...
Complaint comments Comments Complaint country Germany Complaint category Car Rental

Thrifty Car Rental - Utah, Salt Lake City - Dishonest quotes

Posted: 2012-12-31 by    Lucy U
Complaint Rating:  0 % with 0 votes
WARNING!!! Do not rent from this Thrifty! I think all their agents are trained on all the best ways to scam their customers. I rented a car over the holidays and was quoted $142.51 but charged 344.15. When I arrived I decided to add my son-in-law as a driver and she quoted that it would be an additional $75. They actually charged me $140. They charged me $52.33 for gas and only reimbursed me $25.37 even though I returned the car full. I had signed the contract, thinking that I would be paying what I was quoted so they won't help me out in the least bit. The agents work on commission so they...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Car Rental

Thrifty Car Rental - Washington, Spokane airport - overcharged

Posted: 2012-10-20 by    Norine Vicenti
Complaint Rating:  0 % with 0 votes
Booked a reservation through Orbitz, rate quoted was $371.60. They charged me $583.67 upon return of the car. I even filled up with gas and they charged an additional 35$ for gas. They added a lot of additional charges that I was not told about. DONT GO WITH THRIFTY?...
Complaint comments Comments Complaint country United States, Washington, Spokane airport Complaint category Car Rental

Thrifty Car Rental - Arizona, Phoenix - SCAM

Posted: 2012-10-12 by    KWJDAY
Complaint Rating:  100 % with 1 votes
Thrifty Rental agent is a good scam artist & his performance supported by Thrifty Customer Service. Agent basically lied about the ease to refuel vehicle driving in from highway. Traffic on highway was bad & I was running a little tight to drop off time. There was no gas stations along route to drop off, so I had to return vehicle without refilling. Charge was $112.00 for 12 gallons of gas. A complete joke. The other item that you need to watch for is the LDW, which the agent said quite emphatically that credit card insurance benefits do not cover vans nor SUV's. I thought mine did cover it...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Car Rental

Thrifty Car Rental - Alberta, Edmonton - Lucrative con presenting the Cheapest Renter

Posted: 2012-07-26 by    ItsDawn
Complaint Rating:  0 % with 0 votes
Dear Car Renters,

Be aware of the unlikely budgets and low dollars of the Thrifty's website.
I am not here to write a huge complaint today but to only lay out the basics for any future renter possibly considering Thrifty's as they offer highly lucrative rental dreams.
From my online "estimate" as is typical of all dealers, I was interested in the compact (standard) rental car.
It was small made for a few adults and a bag or two of luggage. It was for 2 people with luggage and a budget on fuel expenses.
Having been able to allegedly...
Complaint comments Comments Complaint country Canada, Alberta, Edmonton Complaint category Car Rental

Thrifty Car Rental - Arizona, Tucson - RIP off for gas

Posted: 2012-06-05 by    bwardlaw
Complaint Rating:  0 % with 0 votes
I rented a Ford Forcus and I returned it to thrifty rental with a 1/2 a tank of gas and they charged me for 8 gallons of gas that was 102.56...This is BEYOND a rip off!!! How does Thrifty with that name which is LAUGHABLE Thritfy which is a contradiction in terms... HOW DO THEY GET AWAY WITH THIS???????????????????????????????????...
Complaint comments Comments Complaint country United States, Arizona, Tucson Complaint category Gas Stations

Thrifty Car Rental - Québec, Montréal - Secret charges

Posted: 2012-04-24 by    Rizwan Ali
Complaint Rating:  0 % with 0 votes
I made a reservation for a compact car with thrifty in the montreal airport. My total was supposed to be $120 for three days. When I got to the counter, the employee told me they ran out of compact cars. So they said I can upgrade for $10 more per day. It was 1 in the morning from my flight from California. I was tired so i said whatever whats 30 more dollars right. So I received a Rav 4. I was expecting my total to be somewhere around $200 with taxes included. When I received my bill, the amount was $405!!! For 3 days. Thats crazy. When I called and asked why they gave me the run around about all...
Complaint comments Comments Complaint country Canada, Québec, Montréal Complaint category Car Rental

Thrifty Car Rental - Swindled

Posted: 2012-04-21 by    ThriftySucks
Complaint Rating:  0 % with 0 votes
So I go to pick up the rental car from Thrifty. Everything sounds great, $62, 2 days, sweet. Do I pick the Corolla or the Focus? I make the right choice. Then she lays it on me, "How will you be covering the car?" Before I can say half of the word, thrifty, she starts explaining their coverage options. How they offer the full protection which is awesome, because it covers everything. Or maybe the middle grade protection? It's ok. Then of course there's always the basic protection, which is only $29.95, per day. I'm thinking, coverage, what? Quickly, she asks me which one...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Thrifty Car Rental - Texas - Cash grab

Posted: 2012-04-16 by    Tbal
Complaint Rating:  100 % with 1 votes
Thrifty Car Rental has a policy now that says even if you return your rental car FULL of gas that they still charge you $8.99?? I paid cash at the Shell station in DFW to fill my rental but neglected to get a receipt, the garage attendant confirmed that the car was full(8) but said we like to have a policy where we charge an extra $8.99. I rent about 9x per year, THRIFTY assumes that the customers are crooks...from now on THRIFTY can pound sand, there are lots of car companies to rent from. Tom...
Complaint comments Comments Complaint country United States, Texas Complaint category Car Rental

Thrifty Car Rental - California, San Diego - Intentional mischarges

Posted: 2012-01-17 by    Thrifty Car Rip Off
Complaint Rating:  0 % with 0 votes
I reserved the car online weeks before arrival. The rate quoted in that transaction was not honored at the rental car location. I needed the car, so I went ahead and paid 20% more than the original quote. I was encouraged to return the car with no gas remaining because "Our gas is much cheaper than anywhere in town." Upon returning the car, the attendant checked the tank, gave me a lenthly printed receipt and escorted me to the waiting shuttle. At the airport, I noticed that the receipt itemized the tank as empty. I had filled the tank just blocks away before turning the car in. I called...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Car Rental

Thrifty Car Rental - Oregon, Portland - Over charged/unethical

Posted: 2011-12-01 by    arodriguez74
Complaint Rating:  0 % with 0 votes
We rental a mini van and when me and my husband arrived we went though the regular stuff but then we were informed that they charged an additional driver fee of $100, we then informed him that we would only have the 1 driver which was my husband. We didn't budget for that extra cost so after talking back and forth the clerk made the suggestion that he can cut that price in half. So we agreed after the contract printed out and we signed we noticed the charge was still at $100.00 so we asked the clerk and he said oh when you return the car the correct charges will appear? So we believed what...
Complaint comments Comments Complaint country United States, Oregon, Portland Complaint category Car Rental

Thrifty Car Rental - Massachusetts, Lawrence - over charge

Posted: 2011-08-16 by    kamalj99
Complaint Rating:  0 % with 0 votes
I rent the car July 15 to 21, 2011. When i got there to pick up the car they give me more old car then i thought. I take it because did not have choice i have to meet someone in New york. When i when to return the car tire got flat i call the road assistent they told me wait hour and half. I call the triple aaa. they come chang the tire. When i got there they told me it's my fault the tire got flat how, because i rent the car. They charge me two hour late fee $150.00. Then they chage me for tire and rim $174.00 How they did thet i don't konw. I try take to mange he said i cannot do any...
Complaint comments Comments Complaint country United States, Massachusetts, Lawrence Complaint category Car Rental

Thrifty Car Rental - Utah, Salt Lake City - reservation not honored

Posted: 2011-07-25 by    karen Jack
Complaint Rating:  0 % with 2 votes
Unbelievable !! Made a reservation direct from Thrifty.com and got a very good rate for a 2 week rental. Got to the airport and Thrifty would not honor the reservation..."rate was too low"!!! Manager would not give name and would not come out to discuss it face to face. I was told to call corporate if there was a problem! If I wanted a car it would be 10x the rate I was promised. Corporate was no help at all. STAY AWAY FROM THRIFTY...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Car Rental

Thrifty Car Rental - Arizona, Scottsdale - Over Charged

Posted: 2011-06-24 by    Roxie G
Complaint Rating:  100 % with 1 votes
Went to the city of Scottsdale, AZ and decided to use Thrifty Car Rental to see the cities in Arizona. We choose Thrifty Car Rental because they "seemed" to be the most reasonable. The man that checked us in took all our information from our online Reservation Confirmation information. He reviewed what we wanted with our rental. Once he was done, he had us sign this small electronic tablet, reviewing again our choices we made with the rental. Remember, you're just off the plane, took a bus stuffed with people, and you're told to read this tiny tablet filled with a million sentences...
Complaint comments Comments Complaint country United States, Arizona, Scottsdale Complaint category Car Rental

Thrifty Car Rental - Florida, Jacksonvile - Upgrade Scam

Posted: 2011-06-20 by    Frequent Travels
Complaint Rating:  100 % with 1 votes
The counter agent slickly offers a complimentary upgrade. You initial and sign an electronic acknowledgement pad that is poorly backlight so you can't read it and they charge you for an upgrade that you thought was free. Beware and stay aware from this company. Calling customer service is a waste of time. I believe it is a concerted practice to enhance revenue....
Complaint comments Comments Complaint country United States, Florida, Jacksonvile Complaint category Car Rental

Thrifty Car Rental - Stay away

Posted: 2011-06-12 by    Saze1
Complaint Rating:  0 % with 0 votes
I purchased a car rental from Thrifty, in the Cabo San Lucas area, from an on-site representative at a resort I was staying at. My rental started on Thursday and was to be returned on Sunday of the same week, dropping it off at the airport. I purchased the rental at a good price and chose all insurance coverage available.

My credit card was pre-authorized for a little over $600 to be held until the car was returned. Seemed like a standard normal purchase- and then the nightmare began!

I checked out of the resort hotel on Friday and elected to stay at a hotel in downtown...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Thrifty Car Rental - Ohio, Dayton - Failure to disclose all fees

Posted: 2011-04-26 by    linda dayton ohio
Complaint Rating:  0 % with 0 votes
Thrifty car fails to inform you of all of their fees. We were accessed an additonal driver fee that was not fully disclosed to us until we received our bill. In addition, they made their contract difficult to read, using faded ribbons on their printers. I will never use them again....
Complaint comments Comments Complaint country United States, Ohio, Dayton Complaint category Car Rental

Thrifty Car Rental - Victoria, Wallan - stole $498 from me

Posted: 2011-04-17 by    terrence watts
Complaint Rating:  0 % with 0 votes
rented a car from thrifty at there heathrow site on-line for a 2 wk. period and after me & my daughter waited at the appointed place at heathrow airport no cortisy car arrived. we found our way by public transport to the shereton hotel as this was marked as their office. when we finally found their small counter behing the door of the hotel I gave the the attendant the required documents, drivers lience, credit card & retal contract in duplicate, and after a few min. he gave me back my gredit card saying it was no good because it had to be english. I asked him why someone arriving from australia...
Complaint comments Comments Complaint country Australia, Victoria, Wallan Complaint category Car Rental

Thrifty Car Rental - The clerk was rude and offered very poor customer service skills

Posted: 2011-03-29 by    Berleck
Complaint Rating:  0 % with 0 votes
We rented a vehicle from Thrifty Car Rental in San Jose, Costa Rica & after stopping for gas we noticed a "bulge" in the side if the front tire.

We returned to the rental place and asked if they would change it for safety reasons, but they declined to help us.

We were told we had to find a tire place on our own and have the same quality tire and replace it at our cost.

The clerk was rude and offered very poor customer service skills. The new tire cost us almost $50.00.

It scares me to think what could have happened if that tire...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Thrifty Car Rental - Connecticut, Windsor - Price Gouging

Posted: 2011-03-29 by    John in Alabama
Complaint Rating:  0 % with 0 votes
Made reservations thru Travelocity for a 5 day rental car with Thrifty. Received a quote from Tracelocity for my full week rental. Arrived on time to get my car. When I turned in my vehicle a day early I was given a bill that was $85.00 over the quote. Numerous add on's to the bill such as a "tourist tax" and many others. I also had to "pre-pay" for a full tank of fuel. Something I have NEVER had to do in my life. I have always had to fill the vehicle up upon return. But here I was charged for a full tank regardless of the argument I had with the clerk - I told him I did...
Complaint comments Comments Complaint country United States, Connecticut, Windsor Complaint category Car Rental

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