Thrifty Rent A Car
Reviews and Complaints

After exploring various reviews from different platforms, it's evident that experiences with Thrifty Car Rentals are quite mixed. While some customers praise the friendly staff and smooth rental process, others express concerns about hidden charges, overcharging, and issues with vehicle conditions. It seems that the level of service and satisfaction can vary depending on the location and individual circumstances. If you decide to book with Thrifty, it's advisable to clarify all terms upfront and carefully review any additional charges to ensure a hassle-free experience.

Exceptional experience on 12/5/23 dropping off my rental car. Tiarah and Ms. Tonia are the exact type of employees any company would be proud to have as their brand representatives. Tiarah assisted me in my return and from start to the finish of this process she was as genuine as they come in all aspects of assisting me. I requested that I drop off my car at this location instead of IAH due to a medical situation informing her I had spoken with Thrifty representatives on the phone who stated it would be up to the counter personnel to decide if this was possible. I drove 25 minutes not knowing if this was possible, sort of a blind attempt. Ms. Tonia when she heard the reason said; absolutely, you can drop this car off here. I did not hear or see one ounce of hesitation through the whole process. I have been in International Relations in the travel industry for over 13 years and I would do anything to get people like Tiarah and Ms. Tonia any day of the week. I have been a lot of places in the world so Thrifty, hope you know these are not ordinary employee's they are exceptional examples of the best.

ref 0CWK0H

I hired a car in Palma airport, this was returned with only the original damage which was on the car on collection.
I have had no correspondence from you or the agent I used. (holiday autos) ref ES137504750.
Why have I been charged £166.00 on my credit card.
I photographed the car on collection and this matches the damage report I received from your agent.

Rented a Thrifty car from Harry Reid Airport on 3/29/2024 and returned on time on 4/05/2024. We were charged several fees which we declined. The first one at $29.04 a day was Loss Damages Waiver - total cost added to our bill was $203.26. The 2nd fee was for Premium Road Service at $9.99. It amounted to $69.93. This woman was very pushy about options. We declined them but still she put them on.

We have tried reaching the company but there is not a live person but in reservations. She told me I had to speak directly to the agent in Las Vegas. However, I cannot find any direct number.

I purchased the pre gas fuel (electric) i was told that by purchasing it i would not have to pay for the use of the charging stations which was charged to my card 5 times. Also i never ask for an electric car, as this was very hard to enjoy my weekend, because i spent most of the time searching for charging stations, as the car showed stations that didn’t exist anymore, my weekend was ruined as i spent most of my vacation at a charging station or searching for one! Not only did it ruin my time it also ruined my fiancé and sons time as well

March 20,2024

Rental Location 18488

RUC [protected],

Consumo Final #D04333898,

Numero 0108427.

Total Recibido was 245,00. This was not adjusted to US Dollars, like the other 3 invoices. I received.

Total Recibido should be, $230.26

Please contact : Willard Sims, [protected]@gmail.com or [protected].

Thank you.

I rented a car at the Orlando airport on 3/26/2024. When I returned the car on 3/27/2024 it was full of gas and clean no trash or anything. I asked the lady if it was good and she said yes. when I checked my bill sitting at the airport it had an extra $100 outside cleaning fee! This is a fraudulent charge as nothing was wrong with the car. I need this fee returned immediately.

Rental Record # [protected] I was charged a $400.00 smoking fee.. I do not smoke nor did anyone smoke in this vehicle for the duration of this rental. We were not greeted by an attendant at the time of return, signs just instructed to leave keys in the vehicle and depart. I have attempted to call Thrifty customer service and it is impossible to get a representative on the line to discuss, the automated system only directs you to use their site Thrifty.com/contactus and complete a form. I have tried this numerous times and on different browsers and always receive a message stating the form cannot be submitted at this time please try again later. There is literally no way to contact Thrifty once a rental is completed which is an absolutely disgraceful and dishonest. Thrifty is tacking on unjust fees with no way for a customer to dispute. I am requesting a refund for the unjustified $400.00 fee.

received bill .. the amount was disputed and resolved in my favor by USAA Federal Savings Bank. Thrifty car rental and USAA federal savings bank documents attached

Thrifty invoice ... document 964000214216; RA 590613251 ;

Rental -- 10/28/2023 Location # 077314

Please cancel this amount due ($257.34)

_____________________________________________

[protected]@comcast.net

HMichael Boyd

I flew to Ohio with my husband and 70 year old brother that has dementia to see our 90 year old father. I booked all our reservations on line including our ca rental with you. I used our Capital One credit card to book the car rental. When we arrived we had to wait an hour for a car. When we finally got our car I had to show Drivers license and a major credit card. I showed my Apple credit card . I said I already booked on line, she said this was just for id. Come to find out both of my cards were charged.525.76 on my Capital One card and 941.92 on my Apple card. I have already paid off the Capital One credit card. I keep disputing My Apple Card. I have called you many times i get no where. Please HELP with this matter. I find it unbelievable this is happing. Please HELP! Thank You ,Justie Huber

Twice I rented from thrifty at boston logan airport recently, both times was over an hour wait because they had no cars, meaning they overbook heavily and you could wait forever. Last time I said I would take the chevy bolt electric car, just so I wouldn't have to wait that long. What a mistake! I only went to newport and back to the airport, no other driving, it cost me $43 in charging costs, and I also plugged it in to my friends house for 8 hours. I made a written complaint on the return, and of course, they charged me anyway. Do not use them or you will regret it! Boycott this company at all costs!

Dropped off the rental car on 11/25/2023 rental agreement # [protected] Debra Hollingshead I was charged for fuel and I delivered the car back with a full tank of gas. I was charged for damaged waiver and I told the person I rented from that I did not need that coverage as my insurance covered me for rental cars. The person who assisted me spoke very little English and had to have someone else assist him all the time speaking in another language to her. I will file a dispute with my bank for fraud if this is not fixed and the charges are not removed from my account. I had ask to change the card on file and ask the amount and was told $300 so I stated keep the card I have to pay. I expect a full refund of the $244.93 , 47.03 and additional operator fee of 94.50 which was never explained to me as well. I believe this is an unfair practice of not disclosing information in English.