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Thrifty Car Rental Complaints & Reviews

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Thrifty Car Rental - Illinois, Chicago - Unprofessional & Incompetent Staff

Posted: 2015-08-04 by    Ms. Chanell
Complaint Rating:  0 % with 0 votes
As frequent customers, we are appalled at the lack of professionalism & efficiency of our rental agreement. After being inconvenience with a TWO hour wait for a reserved rental vehicle, we were also overcharged for the rental as well. On 7/26/2015, We contacted corporate as advised regarding this issue and Cherise informed us that a credit of $166 was issued on 7/26 and that it would take 3 to 5 days to process. We never received the credit. On 8/4/15, my wife contacted Jett(Jeanette), a corporate consumer response rep, to inquire about the credit. Jett advised that it was noted in the system but...

Thrifty Car Rental - overcharges

Posted: 2015-06-24 by    angel echeverria
Complaint Rating:  0 % with 0 votes
On Saturday june 6 2015 I walk into their office rent a compact car for 200 dollars weekly will bring this back june 20 2015, on the second week I have to left the car in a parking lot the car was scratched on driver side doors and cover for mirror cracked could not get people to accept responsibility for damages so when I bring car to rental place I agree to paid for damages for a car with 140, 000 kilometers that been wrecked before I was charged 1, 600 quetzals about 225 dollars is ok but then he charge for the rental 3, 200 quetzals about 430 dollars, when I complaint about this overcharge of...

Thrifty Car Rental - Bait and Switch - Dishonored Confirmation

Posted: 2015-05-31 by    lizzypoo
Complaint Rating:  100 % with 2 votes
I a an attorney, licensed in the state of Michigan. This morning I called the Thrifty Car Rental 800 number to reserve a midsize car for a one week rental period (May 31, 2015 through June 7, 2015). I was quoted a total price of $183.86. The car was scheduled to be picked up at the Tallahassee airport at 2 pm. My husband and I took a $60 cab ride to the airport and when we arrived at the counter we were told that they did not have a confirmation number for our reservation in their system. And that they were out of midsized cars, and would not honor the price, but that they had a more expensive larger...

Thrifty Car Rental - Car Rental Ft Myers Airport

Posted: 2015-02-11 by    Mike from Denver
Complaint Rating:  0 % with 0 votes
This was the worst rental car experience I have had in memory and I travel a lot. Starts with the Thrifty agent at Ft Myers airport. I'd made a reservation via RentalCars.com and the Thrifty agent tells us the reserved car isn’t available, puts us in another car which we assumed to be equivalent, and proceeds to tell us that despite the fact that Thrifty accepts reservations from RentalCars “they will tell customers anything they want to hear”. We later find that this results in a daily rental fee that is almost 100% higher than the quoted cost. Next regarding the offered...

Thrifty Car Rental - deception

Posted: 2015-01-07 by    david o cain
Complaint Rating:  0 % with 0 votes
I went through expedia .com and got a car rental but when i got their christmas morning they said the insurance i bought threw expedia for the car is invalid so i had to buy the insurance threw Thrifty then she said i had to buy $20.00 toll tag to get out of the airport and nex had to pay a $450.00 deposit for the car to so suddenly my 87.00 dollar car rental suddenly turned into a 557.00 car rental for only two days .so i refused be held hostage and scammed by thrifty so I left with a car on Christmas morning which ruined our Christmas holiday . i did call expedia back the next business day and...

Thrifty Car Rental - Unreturned charges!

Posted: 2014-10-27 by    Aprovazek
Complaint Rating:  0 % with 0 votes
I reserved a car from THRIFTY car rental online.
When I arrived at the desk, they informed me that I needed to put a 1, 000 dollar deposit on a vehicle with a Master card GOLD CARD. Something MOST PEOPLE do not have.
They then proceeded to say I had to buy insurance, of which 1, 100 euro was CHARGED to my credit card! It supposed to cover the cost of the deductible, to be reimbursed upon return of an undamaged car.
I returned my car to the airport where the intake inspector walked the car over and declared it "good".
1 week later the 1100 euro has not been returned. I...

Thrifty Car Rental - negligent shuttle driver

Posted: 2014-09-04 by    winta804
Complaint Rating:  0 % with 0 votes
We rented a car from Thrifty and when the rental shuttle got us, the driver put our laptop on the middle shelf in the luggage rack. He made a sharp turn and the computer flew off and thudded on the floor. Now when I turn it on, there is a vertical white line in the middle of the screen. My computer repair technician told me it had to be broken pixels and another screen would be about $350 plus about $125-150 labor. I wrote to the president of thrifty-budget cars, or whatever the name is: Mr. Scott Thompson CEO, at scott.thompson@dtag.com on August 11. 2014 which was about 3 days after we returned...

Thrifty Car Rental - Rental agreement

Posted: 2014-04-13 by    Zengel
Complaint Rating:  0 % with 0 votes
Recently, my wife and I pre-arranged on
line to rent an automobile from Thrifty Car Rental to use on our vacation trip
to Germany. When we arrived at the Frankfurt Airport and presented our
pre-rental agreement to Ms. Nicki, the representative of Thrifty Car Rental at
that airport, she refused to abide by the wording of the pre-rental agreement.
She said that, if we wanted to rent the car, we would be obligated to buy Loss
Damage Waiver (LDW) and Theft Protection (TP) insurance coverages, both of
which our pre-rental agreement with Thrifty had declared...

Thrifty Car Rental - Utah, Salt Lake City - Dishonest quotes

Posted: 2012-12-31 by    Lucy U
Complaint Rating:  0 % with 0 votes
WARNING!!! Do not rent from this Thrifty! I think all their agents are trained on all the best ways to scam their customers. I rented a car over the holidays and was quoted $142.51 but charged 344.15. When I arrived I decided to add my son-in-law as a driver and she quoted that it would be an additional $75. They actually charged me $140. They charged me $52.33 for gas and only reimbursed me $25.37 even though I returned the car full. I had signed the contract, thinking that I would be paying what I was quoted so they won't help me out in the least bit. The agents work on commission so they...

Thrifty Car Rental - Washington, Spokane airport - overcharged

Posted: 2012-10-20 by    Norine Vicenti
Complaint Rating:  0 % with 0 votes
Booked a reservation through Orbitz, rate quoted was $371.60. They charged me $583.67 upon return of the car. I even filled up with gas and they charged an additional 35$ for gas. They added a lot of additional charges that I was not told about. DONT GO WITH THRIFTY?...

Thrifty Car Rental - Arizona, Phoenix - SCAM

Posted: 2012-10-12 by    KWJDAY
Complaint Rating:  100 % with 1 votes
Thrifty Rental agent is a good scam artist & his performance supported by Thrifty Customer Service. Agent basically lied about the ease to refuel vehicle driving in from highway. Traffic on highway was bad & I was running a little tight to drop off time. There was no gas stations along route to drop off, so I had to return vehicle without refilling. Charge was $112.00 for 12 gallons of gas. A complete joke. The other item that you need to watch for is the LDW, which the agent said quite emphatically that credit card insurance benefits do not cover vans nor SUV's. I thought mine did cover it...

Thrifty Car Rental - Alberta, Edmonton - Lucrative con presenting the Cheapest Renter

Posted: 2012-07-26 by    ItsDawn
Complaint Rating:  0 % with 0 votes
Dear Car Renters,

Be aware of the unlikely budgets and low dollars of the Thrifty's website.
I am not here to write a huge complaint today but to only lay out the basics for any future renter possibly considering Thrifty's as they offer highly lucrative rental dreams.
From my online "estimate" as is typical of all dealers, I was interested in the compact (standard) rental car.
It was small made for a few adults and a bag or two of luggage. It was for 2 people with luggage and a budget on fuel expenses.
Having been able to allegedly recieve the...

Thrifty Car Rental - Québec, Montréal - Secret charges

Posted: 2012-04-24 by    Rizwan Ali
Complaint Rating:  0 % with 0 votes
I made a reservation for a compact car with thrifty in the montreal airport. My total was supposed to be $120 for three days. When I got to the counter, the employee told me they ran out of compact cars. So they said I can upgrade for $10 more per day. It was 1 in the morning from my flight from California. I was tired so i said whatever whats 30 more dollars right. So I received a Rav 4. I was expecting my total to be somewhere around $200 with taxes included. When I received my bill, the amount was $405!!! For 3 days. Thats crazy. When I called and asked why they gave me the run around about all...

Thrifty Car Rental - Swindled

Posted: 2012-04-21 by    ThriftySucks
Complaint Rating:  0 % with 0 votes
So I go to pick up the rental car from Thrifty. Everything sounds great, $62, 2 days, sweet. Do I pick the Corolla or the Focus? I make the right choice. Then she lays it on me, "How will you be covering the car?" Before I can say half of the word, thrifty, she starts explaining their coverage options. How they offer the full protection which is awesome, because it covers everything. Or maybe the middle grade protection? It's ok. Then of course there's always the basic protection, which is only $29.95, per day. I'm thinking, coverage, what? Quickly, she asks me which one of those...

Thrifty Car Rental - Texas - Cash grab

Posted: 2012-04-16 by    Tbal
Complaint Rating:  100 % with 1 votes
Thrifty Car Rental has a policy now that says even if you return your rental car FULL of gas that they still charge you $8.99?? I paid cash at the Shell station in DFW to fill my rental but neglected to get a receipt, the garage attendant confirmed that the car was full(8) but said we like to have a policy where we charge an extra $8.99. I rent about 9x per year, THRIFTY assumes that the customers are crooks...from now on THRIFTY can pound sand, there are lots of car companies to rent from. Tom...

Thrifty Car Rental - California, San Diego - Intentional mischarges

Posted: 2012-01-17 by    Thrifty Car Rip Off
Complaint Rating:  0 % with 0 votes
I reserved the car online weeks before arrival. The rate quoted in that transaction was not honored at the rental car location. I needed the car, so I went ahead and paid 20% more than the original quote. I was encouraged to return the car with no gas remaining because "Our gas is much cheaper than anywhere in town." Upon returning the car, the attendant checked the tank, gave me a lenthly printed receipt and escorted me to the waiting shuttle. At the airport, I noticed that the receipt itemized the tank as empty. I had filled the tank just blocks away before turning the car in. I called the rental...

Thrifty Car Rental - Oregon, Portland - Over charged/unethical

Posted: 2011-12-01 by    arodriguez74
Complaint Rating:  0 % with 0 votes
We rental a mini van and when me and my husband arrived we went though the regular stuff but then we were informed that they charged an additional driver fee of $100, we then informed him that we would only have the 1 driver which was my husband. We didn't budget for that extra cost so after talking back and forth the clerk made the suggestion that he can cut that price in half. So we agreed after the contract printed out and we signed we noticed the charge was still at $100.00 so we asked the clerk and he said oh when you return the car the correct charges will appear? So we believed what...

Thrifty Car Rental - Massachusetts, Lawrence - over charge

Posted: 2011-08-16 by    kamalj99
Complaint Rating:  0 % with 0 votes
I rent the car July 15 to 21, 2011. When i got there to pick up the car they give me more old car then i thought. I take it because did not have choice i have to meet someone in New york. When i when to return the car tire got flat i call the road assistent they told me wait hour and half. I call the triple aaa. they come chang the tire. When i got there they told me it's my fault the tire got flat how, because i rent the car. They charge me two hour late fee $150.00. Then they chage me for tire and rim $174.00 How they did thet i don't konw. I try take to mange he said i cannot do any...

Thrifty Car Rental - Utah, Salt Lake City - reservation not honored

Posted: 2011-07-25 by    karen Jack
Complaint Rating:  0 % with 2 votes
Unbelievable !! Made a reservation direct from Thrifty.com and got a very good rate for a 2 week rental. Got to the airport and Thrifty would not honor the reservation..."rate was too low"!!! Manager would not give name and would not come out to discuss it face to face. I was told to call corporate if there was a problem! If I wanted a car it would be 10x the rate I was promised. Corporate was no help at all. STAY AWAY FROM THRIFTY...

Thrifty Car Rental - Arizona, Scottsdale - Over Charged

Posted: 2011-06-24 by    Roxie G
Complaint Rating:  100 % with 1 votes
Went to the city of Scottsdale, AZ and decided to use Thrifty Car Rental to see the cities in Arizona. We choose Thrifty Car Rental because they "seemed" to be the most reasonable. The man that checked us in took all our information from our online Reservation Confirmation information. He reviewed what we wanted with our rental. Once he was done, he had us sign this small electronic tablet, reviewing again our choices we made with the rental. Remember, you're just off the plane, took a bus stuffed with people, and you're told to read this tiny tablet filled with a million sentences and...

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