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1.9 393 Reviews

PayPal Complaints Summary

87 Resolved
276 Unresolved
Our verdict: When using services from PayPal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PayPal reviews & complaints 393

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10:29 pm EST
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PayPal - Refund

I have been a PayPal user for several years, but my recent experience has left me extremely dissatisfied. On December 27, 2023, I encountered a security issue with my account. Despite reaching out to PayPal's customer service in the UK, US, and Tunisia, the resolution process has been far from satisfactory. I received conflicting information about the...

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8:19 pm EST
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PayPal I am respectfully requesting that the hold on my funds/account be lifted immediately

I am respectfully requesting that the hold on my funds/account be lifted immediately. I do not want this account to remain open nor do I want PayPal services any longer. I have previously requested a review/appeal of my case which was denied for some reason which I do not understand. Regardless, I feel that holding my funds for 180 days for some non-fraudulent violation of PayPal Acceptable Use Policy is excessive and an abuse of power,

I will be filing complaints with the appropriate agencies on February 1, 2024, if I am not satisfied with your response to this request to release my funds.

Please be aware that replying with the standard procedure is part of the terms of service that you agreed to/ will not satisfy my request, or deter me from filing my complaints with the appropriate agencies. I am simply seeking a resolution that is fair and in the best interest of both parties.

Claimed loss: 705

Desired outcome: 705

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9:00 am EST
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PayPal - Product

Nov 11, 2023 I purchased (3) Solar Light changing Christmas Trees outdoor Christmas Decorations from INCKWP, CO LTD. I have purchased a few items in the past from this company and was satisfied. On 11/25/23 I checked the status of my purchase on Paypal and did not see any shipping updates so I contacted the Company. They then sent out my Purchase. I figured...

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Is PayPal legit?

Our verdict: Complaints Board's thorough examination reveals PayPal as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, PayPal stands out for its commitment to quality and security. Clients considering PayPal should delve into its customer service record to gauge compatibility with their expectations.

PayPal earns 94% level of Trustworthiness

Perfect Trust Endorsement: PayPal achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for PayPal. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

PayPal has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of PayPal's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Paypal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paypal.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up PayPal and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with PayPal's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 30 complaints were resolved.
  • PayPal protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to PayPal. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:41 pm EST
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PayPal Dispute resolution and customer service

Over the past year, I have had four unresolved issues with receiving substandard and unusable products purchased through PayPal. I have never encountered issues before 2023! NONE of the four disputes were resolved in my favor and I am left with the unusable, totally not as advertised products and not a penny refunded. Not to mention the "resolution process" was dragged out beyond the noted time for resolution.

Claimed loss: 163.95

Desired outcome: Refund of all monies paid to the four fraudulent sellers

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2:25 pm EST

PayPal Autopay

I never like automatic payments without permission. I might shop something one time or donate one time and in some fine print miss the tiny details where you'll automatically debit it. I went in manually and took those few sneaky creeps off. If I want it, I will clearly set it up. They frequently send changes to my user agreement through email. No changes please. I didn't say you could. Yes somethings do. I don't like being billed twice for tracphone. Regions didn't handle it either. I do hope things get better. I like somethings about paypal but pay close attention to details.

Claimed loss: Refund the tracphone payment

Desired outcome: No autopay

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8:43 pm EST
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PayPal Paypal debit card

My pay pal account just expired. I was sent another card by pay pal to replace the card. When I tried to call on the phone to activate account I was put on hold 15 minutes and then hung up on by physical operators 2 times. The 3rd call got a lady on the phone. She said company had sent me the wrong card type of card and another one has to be sent out in 10 days. I need the money from the card for food. This company is a bunch of automated bs that does not work well. The entire pay pal system needs to be redesigned

Claimed loss: I would like an apology and really fix things

Desired outcome: When I call your company I want to be able to get thru and talk with someone who can help!!!

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Update by A conlon
Dec 03, 2023 8:58 pm EST

pay pal company puts people thru hell. Try emailing pay pal corporate heads and let them know your problems along with the federal trade commission

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12:13 am EST
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PayPal PayPal Hacked

My account a created for a charity got hacked and all the monies colleted stolen. Details:

Bank - CITIBANK N A x-7192

Transaction id - 6RM534577N137750G

I got zero protection from PayPal, a platform I picked because I thought it was secure. The money is gone and we had to stop the charity as thet account is now compromised. Don't use PayPal, their promise of protection is a joke

Claimed loss: $1150

Desired outcome: Pay me the monies back you allowed to get transfered from my account

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8:32 am EDT
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PayPal - Financial and customer service

I bought a Denon AVR (receiver) from ebay using PayPal. I had PayPal Credit set as my preferred payment method. PayPal chose to use my bank account to pay for the receiver instead without my authorization. There was not enough money in my bank account to pay for the receiver so I stopped payment from my bank account. PayPal then charged the total to my...

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3:12 pm EDT
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PayPal PayPal protection against fraud is nonexistent

Purchased an item online from FaceBook Marketplace, total price $52.98. The item sent to me was not what was advertised. The item advertised was a large articulated eagle with flapping wings. What was sent was not even close (Google search showed same item for $16 at Walmart's website.)

It seems PayPal doesn't protect me from scammers. They still want me to do business with the same people who ripped me off by paying for return shipping to China that costs more than the actual item is worth. I was a victim of fraud and PayPal didn't really do much except make it a long and agonizing process whereby I still lose. So, the only way I can get reimbursed is to ship back the cheap product I did not request and hopefully, only lose half of the purchase price.

Desired outcome: Full refund and they pay return shipping.

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9:57 am EDT
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PayPal Subject: unjust permanent ban of my paypal account - request for re-activation

Dear Complaints Board,

I am writing to express my complaint regarding the unjust permanent ban placed on my PayPal account without any valid reason. Despite providing all the required documents, my account associated with the email address [protected]@gmail.com remains disabled.

I am deeply disappointed and concerned about this decision. I have always been diligent in complying with PayPal's policies and guidelines, and I have promptly submitted all the necessary documentation as requested. It is disheartening to be subjected to a permanent ban without any explanation or opportunity for resolution.

I kindly request PayPal to review my case and reconsider their decision. The permanent disabling of my account has caused significant inconvenience, impacting my ability to conduct financial transactions and engage in online activities. As a long-standing and responsible PayPal user, I am committed to resolving any concerns and providing further cooperation if needed.

I urge PayPal to thoroughly examine the evidence and documentation I have provided, and to rectify this situation by reinstating my account. I believe in the importance of fairness and transparency, and I trust that PayPal will take this into consideration when re-evaluating my case.

Thank you for your attention to this matter. I sincerely hope for a prompt resolution and the restoration of my PayPal account. Should additional information be required, I am readily available to provide it. Your understanding and assistance are greatly appreciated.

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11:19 pm EDT
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PayPal PayPal Review: Unfair Practices and Alternatives for Small-Time Sellers

This here's a review about PayPal, the online payment system. I gotta say, I've had some bad experiences with them lately. Seems like a lot of other people have too, with millions of dollars being held as pending for 3-4 business days before being transferred to sellers' bank accounts. It's a real pain in the butt, especially if you're a small-time seller.

Now, I ain't got no financial interest in any of PayPal's competitors, but I gotta say, eBay seems to be giving them preferential treatment. They've got all sorts of rules about what payment methods you can use, and it's pretty clear that PayPal is their favorite. But there are other options out there, like Square and Bonanza. I've even helped some non-profits switch over to Square to avoid PayPal's delays.

The thing is, PayPal's terms of agreement make it hard to switch to another payment method. They've got a monopoly on eBay, and they're using it to earn interest on sellers' funds without giving them any compensation. Plus, they've successfully blocked class action lawsuits against them. It's pretty shady if you ask me.

But there are ways to fight back. For one thing, you can check your state's regulations to make sure PayPal is following the rules. And if they're not, you can contact the regulatory bureau to get them to change the requirements. Walmart's money centers are also a good alternative to PayPal for some services.

All in all, I'd say that PayPal's practices are pretty unfair to sellers. But there are other options out there, and if we all start using them, maybe PayPal will start treating us better.

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9:29 pm EDT
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PayPal PayPal: Terrible Customer Service and Glitchy App Resulted in Double Payment and Refusal to Refund

PayPal is a terrible company with the worst customer service I have ever experienced. Their app is glitchy and caused me to accidentally make a double payment of $300. When I realized my mistake and called PayPal, the customer service representative was not helpful at all. I had to ask to be transferred to a tech representative, who also couldn't help me stop the payment. They advised me to call my bank and request a stop payment, which I did, but PayPal still managed to pull the second payment from a bank account that I hadn't used in years and was thousands of miles away from where I currently live.

I called PayPal again and spoke to three different managers, but none of them were willing to help me. They refused to stop the payment or refund my money, even though nothing had been drafted from my bank account. I was so frustrated that I ended up screaming at the last manager. I eventually had to close my bank account and delete my PayPal account entirely to stop them from taking any more money from me.

The worst part is that PayPal took $300 from my mother's personal bank account, even though it wasn't associated with my account at all. I had given up on getting any help from PayPal and had to pay off the additional amount with my mother's help.

I manage three gyms and would never treat a customer the way PayPal treated me. Their lack of customer service and care is appalling. I hate this company and would never use them again. They are robbers and liars who steal your money. I even considered claiming fraud through my mother's account to get the money refunded. I strongly advise against using PayPal.

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7:47 pm EDT
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PayPal PayPal Dispute: Buyer Beware - PayPal Sides with Sellers, Not Buyers

I've been using PayPal for a long time now, since 2006 to be exact. I've never had any issues with them until recently when I had to dispute a purchase. I want to warn other buyers out there that PayPal makes money off of the sellers, so they are more likely to side with them than with you. I made a purchase at Coach, which I have done many times before, and used my PayPal for payment as I have done before. I'll admit, I got lazy with using my PayPal when I saw the button there for purchased because it was easier than having to get my wallet and input my card etc. Well, I won't be using them anymore since they make buyers jump through hoops to prove their cases and despite all of the mounting evidence of emails, tracking, conversations, proof of purchase that you give, it is all considered consequential evidence to them.

My dispute has to do with a purse I bought from Coach along with 7 other items. There were 8 items total. 5 of the items, including the purse in question, were supposed to arrive in the same box. I was charged for them on PayPal and when the box arrived, the purse was missing. I waited for the second box with remaining items to see if it would arrive there, and it didn't. I did the right thing of contacting Coach to solve the issue first. Being that I have bought from them without issue multiple times, I didn't think trying to get the purse I paid for would be such an issue. Long story short, multiple emails, and phone calls, it was not getting resolved. My next step was to contact PayPal, the method of payment I used, and reported a missing item and disputed the charge of the one item, my bag.

Mind you, my total bill was over $900 and I'm trying to get a bag I bought $195 minus taxes and shipping charges, but this proved to be an exhausting endeavor. Despite providing my tracking, telling them with dates included about when boxes were to arrive and what was in each along with which box was supposed to contain my missing purse, screenshots of my email confirmations, emails from following up with Coach, a copy of the transcript and link to where the phone message was left on my voicemail from coach saying they were going to take care of the missing purse?all of it was ignored in my first attempted dispute because coach only gave them the tracking number of the initial box that was supposed to have the bag but didn't as evidence and they were redeemed in PayPal's eyes.

However, if a representative actually even looked at what I sent, they would have seen that the tracking number they provided was the one for the original package that I provided and said didn't have my bag in it. They didn't prove anything. So, I called PayPal back, frustrated that no one obviously looked at anything. The representative told me as much that no one looks at it and it was computer generated to close the case in favor of the seller because the seller inputted tracking which is all they asked for from the seller. Despite the fact I wasn't disputing not receiving a package at all.

I told them I did, but it didn't have everything in it it was supposed to. Now, they open back up my dispute and said they will put it as not as described because it will force someone to have to look at the evidence and actually read the case. Well, Coach replies back with wanting me to send everything back I did receive and they will give me a refund for all of it. Feeling skeptical at how this has been treated so far I call PayPal in disbelief that I have to send everything back because they never sent me my purse and how can I trust them to give me a refund for everything when they haven't given me a refund for my purse I never got and that is all I was disputing.

I was basically told that my evidence was circumstantial and not reliable evidence. I was flat out told by a PayPal representative that I could have photoshopped them. I was shocked. I asked why it had to be everything, and why they changed my dispute when it was about one item, the purse, and not the whole order? I was told this is because they cannot itemize the items I received, despite the fact I can see it itemized on my PayPal account when logged in under transaction history as well as when I created the initial dispute it allowed for me to choose one item with the price of just that item.

I was also told they can weigh the boxes for what I send back to the seller so they will know if I sent everything back. I said great. So what about the weight of the box that they sent me? Can't we use that to prove the purse was missing? I was surprisingly told "no" because how would they know that? I was like from the UPS details provided. I then thought to myself, how will you know when I send everything back I sent everything back by weight if the UPS information isn't reliable? So basically, they were going to go by whatever the seller said to determine my guilt in this dispute. If the seller said anything was damaged or missing, I wouldn't have gotten the refund for those items either. It was completely up to their discretion and given them not caring about fixing their issue of never sending me my purse, I didn't trust their judgement.

I lost before I even started. Seeing this, I kept the items I already received because to be out of $900+ With no product would be significantly worse than being out of the $235 approximately with taxes etc for the purse. I shouldn't have to be out of any money though. I should have gotten the purse I paid for or a refund if they weren't going to send it to me. I got screwed by both Coach and PayPal. I will never buy from coach again and will not be using PayPal as my payment method because disputing with them is a conflict of interest between PayPal and the sellers that pay them for their services.

I could not believe PayPal's view of buyers. My long standing of integrity with the company didn't seem to matter either. I was the guilty party to them and I don't think there was anything I could have done to prove otherwise. Do not give them your service because they don't care about you.

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PayPal The Truth About PreyPal: Exposed by a Former Employee

I started selling on EBay when PainPal was just starting out. Back then, money orders, cashier's checks, and personal checks were the norm on EBay, and every seller accepted them as payment. Buyers knew that their payment had to be cashed first before shipping was done, and everyone accepted that personal checks had to clear before the item was shipped. I knew many sellers, and neither they nor I ever had a problem with bad payment methods. I never even heard of anyone complaining that those forms of payment were unsafe.

Then EBay execs got greedy and realized that if they integrated with PreyPal, they could force everyone to use their private method of money transfers and add yet another charge onto every seller's fees. The first thing they did when acquiring the link to PP was to write up new policies claiming that using other payment methods was "unsafe for the EBay community." The only way to be safe on EBay from then on was to use Pain-in-the-[censored]-Pal.

A lot of people were instantly duped by the way EBay cared so much about them losing their money to fraud. They failed to realize that there was never any fraud to begin with, and the only fraud was being perpetrated by EBay itself. PainPal was smart enough to not screw with the buyers' accounts. That gave them enough satisfied customers and ratings to keep themselves looking respectable on the outside.

It was the sellers who incurred all the fees anyway, so why should any buyers complain? For a long time, it was basically only the EBay sellers who were complaining about the extra fees and subsequent problems with accounts. But PreyPal was getting greedier and greedier. Pretty soon, they were freezing seller's accounts right and left, claiming "suspicious activity" and holding all the money in that account hostage for up to six months while they "investigated" the circumstances. They would often limit the account activity, making it worthless to a seller until they were provided multiple documents proving to their satisfaction that the ID was verified.

They had every excuse imaginable why they were limiting or especially freezing your account. Many times the reasons they gave were totally sketchy and made no logical sense. But the victim had little if any recourse but to wait it out. It wasn't long before the forums were jammed with people complaining about their mistreatment by PreyPal. A lot of people were beginning to really hate PP.

But they were stuck with EBay's "safety policies," which gave sellers no alternative to sell on EBay but with PP. There were still a huge percentage of buyers who'd never experienced any problems with PainPal, and they were not convinced right away that these sellers who were complaining weren't just doing so because they were the ones who had to pay the fees.

There are very few people who use PP for only buying that ever get their accounts frozen. That's because PainPal only goes after the accounts with large amounts of money sitting in them, and those are usually always the sellers. Now there are many people who figure that if PP froze an account, they must have had some legitimate reason that the seller isn't copping to.

What I'm going to tell you right now will prove that is absolutely and completely untrue and will expose PreyPal for the thieves they really are. It was just by sheer chance that I was exposed to and told the truth about what goes on behind PP closed doors. A few years ago, I met a man. The how, where, and why I can't elaborate on. But we were in a setting that caused us to speak frankly and openly with each other.

The guy was obviously very distraught and had been for some time. I had just been talking about my current problems and concerns, and that caused him to feel more comfortable in speaking openly with me. I told him he appeared very troubled and asked what it might be. He said he hardly ever got any decent sleep and his nerves were shot. Naturally, I was curious why he was in that condition. He said it was all because of the job he'd been doing, didn't make it clear how long.

I asked how his job caused him so much concern, and he asked me if I was familiar with PP. I said yes. He then went on to explain that he used to work for PP but had quit because he just could not take the strain anymore. When asked why it was so stressful, he proceeded to explain to me that the sole purpose of his job there was to choose random accounts to freeze for long periods so PP could make money with those funds.

He said it was up to him to give some kind of BS excuse why the account was frozen and the money was being held. He said they paid him a large salary to do that, and that's what enticed him at first. But after a certain length of time, his conscience was killing him. He couldn't look himself in the mirror anymore, and it was very difficult to sleep at night. It got so bad he was unable to perform his job anyway, so he just quit.

At the time that this occurred, I wasn't aware of all the hoopla that had been arising about PainPal freezing accounts. So what he told me didn't mean nearly as much to me until I began reading about what had been happening for quite some time. I had quit selling on EBay long before that and wasn't aware of what was taking place there in recent years. But after I've read about what they've done to people, I felt compelled to give my story and enlighten some of the doubting Thomas's who are under the impression that PainPal only does what it needs to for the safety of its users.

I'm sure there will be some who are skeptical about my submission. I can only say that this is what I was told, and I had no reason to doubt the guy and personally believed every word he said. I can't imagine why anyone would want to fabricate a situation like that to involve themselves in. In hindsight, I wish I would have pressed him for more details, but I really didn't realize the impact of what he was telling me, and because of his distraught appearance, it didn't feel appropriate.

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PayPal PayPal's Attitude Changed When I Involved the Feds: A Review

I had an interesting experience with PayPal recently. I like to call it "The Federal Phenomenon." You see, when you start talking to some of these stubborn and reluctant companies about involving the Feds, their attitude changes completely! Obviously, they don't want any Federal agencies coming around asking questions, nor do they want more Federal laws and regulations applying to them and their companies. I've used this in the past with other companies, like Humana Right Source, when they wanted to charge me an arm and a leg for some eye drops. And I had occasion to use it again with PayPal.

I ordered some software from a company a couple of months ago, which was supposed to set up a website or two. They insisted that I use their web hosting company, probably because they were getting a commission off the deal! I used my PayPal account to pay for it. When the whole deal began to go sour, I promptly closed the websites and changed the nameservers. I notified the software company and the web hosting company that I had done this, that the software did not work as stated, that I could get almost no technical support from them, and that I wanted a refund! Of course, they ignored my emails! So, I filed a claim through PayPal for a refund, stating that it was a fraud! That it had been misrepresented! That these people only wanted the money and that I intended to pursue it as far as possible. Then I began a long, agonizing process of calling and continuing to call PayPal to follow up on my claim.

It is a real pain in the kazoo to try to get through PayPal's phone system. They put a bunch of recorded messages on first, and one has to prove who is calling by entering the correct phone number and the last 4 digits of the primary account-holder's Social Security Number. Then a syrupy-sounding lady keeps asking what I want. I try to tell her that I want to talk to a live human being, but of course, the dumb machine is not programmed to recognize this as a response. They continue to kill time by trying to send me an email about some of their policies and such! I continue to press and # and 0 and whatever other keys I think may disconnect the syrupy-sounding machine and get me through to a live human being. Eventually, usually after 7-8 minutes, it will connect me with some sweet gal in the Philippines, who knows absolutely nothing except how to speak English and halfway sound like she is in the U.S. I always ask if she is in the Philippines! Usually, they are startled by this question, as they think they are fooling someone! After killing some more time with these people, trying to explain what I want, they usually connect me with someone in the U.S., especially after they realize that they don't know what I'm talking about, can't help me, or all of the above!

PayPal dragged its feet, taking the side of the seller, stating that it was not a physical product but instead that it was a "digital product." In other words, the purchase was for a virtual, digital, or intangible item, which is not covered under PayPal Purchase Protection. We only cover claims involving physical items that can be shipped and tracked. There was no tracking number, nothing was shipped, as the software was a download, there was no item to be received, nada, zilch! So, I kept calling PayPal, and the web hosting company kept trying to tap my PayPal account! One lady suggested I close the PayPal Debit Card, which I did, and apply for another one, which I haven't done yet until I get a final resolution on this claim. Another man said the web hosting company had created a second invoice in order to tap my account. I kept getting all kinds of run-around. PayPal kept trying to decide in favor of the seller, close the claim, and such. I filed a Fraud Complaint with the FTC, even though the total was only slightly over a hundred dollars. After talking to PayPal again this past Monday, I called the FTC again and added PayPal as a party to the Fraud Complaint, since they kept stalling, finding in favor of the seller, and such. I stated that PayPal was a part of the Fraud process, that they were making money off these fraudulent transactions, and such.

In talking to PayPal again this week, I (of course) got their Philippine people and Puerto Rican (I think) people first, as they feed callers there first, then transfer them to someone in the U.S., if needed. The foreigners could care less about the FTC - in fact, some of them don't even know what it is! But those in the U.S. look at it an entirely different way! At first, I began to tell the U.S. "Help" people that I planned to add PayPal to the Fraud Complaint with the FTC, and nothing changed. Then I began to tell them that I had actually added PayPal to the Fraud Complaint with the FTC - and then everything began to change! I also added that I plan to send an email to my Congressman, recommending that new laws be passed which would regulate PayPal as a bank, which it is not! It is a financial institution that provides Internet services to expedite payments, but it is not a bank! So, therefore, it is not regulated by the FDIC like the banks are! When I began talking along these lines, about involving the Feds, their attitude at PayPal changed completely! Suddenly, instead of giving me the old run-around, that they would take my case under advisement, and send it to the right department, I found that the person I was talking with had the authority to make a decision right then, and it was in my favor! He immediately credited my account for the amount claimed! And, of course, he took it out of the software company's account! I was really surprised, in a way; yet in another way, I got to thinking about it, and I realized that they don't want any new Federal regulations or some Federal officials coming around asking questions! Remember this, as you may be able to use it to expedite a claim in the future!

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PayPal Disappointing Experience with PayPal Purchase Protection: Denied Claim and Poor Seller Support

This review is about PayPal, and I have to say, I am not happy with their service. I had a transaction that was not as described, and when I tried to file a claim for PayPal Purchase Protection, the case was closed. I provided additional information, including screenshots of other people who had the same issue with the seller, but PayPal still denied my claim.

I also had issues with the seller's size chart, which was incorrect. I purchased two coats for my 20 lb dog, but they were both too small. I contacted the seller, who offered me a 20% refund and a 50% off coupon for my next purchase. I agreed to this, but then the seller changed their offer and only offered me a 50% coupon. I paid $55.90 for two coats, and I don't think a coupon is enough compensation for the wrong size.

To make matters worse, the seller is located in China, which makes returning the items a nightmare. I have been emailing the seller for over a week, and they are not willing to work with me. They even threatened that PayPal would take two months to resolve the issue.

Overall, I am very disappointed with PayPal's lack of support in this situation. It's frustrating to have to deal with a seller who is not willing to make things right, and PayPal should be doing more to protect their customers. I hope they can improve their service in the future.

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PayPal Nightmare Experience with PayPal: Harassment, Discrimination, and False Claims

I have been a loyal user of PayPal for many years and have always found it to be a convenient and reliable platform for making payments. However, my recent experience with PayPal has been nothing short of a nightmare. I have been harassed, threatened, and discriminated against by PayPal employees, and my health has suffered as a result.

It all started in August 2022 when I signed up for PayPal's pay in 3 option. I made all three payments without any issues, but after submitting my last installment on October 30th, I received an email stating that my payment for September had failed and my account was in arrears. When I checked my PayPal account, it showed that the payment had been received on September 24th, well before the due date of October 30th.

Since then, I have been bombarded with calls from PayPal during my working hours, demanding that I provide my details to verify my account and threatening to make it harder for me to get future credit if I don't process a payment immediately. They have even demanded that I submit a payment immediately, even though I have already paid.

When I called my bank to find out what was going on, they confirmed that the money had been received by PayPal and that there was no record of them sending the money back. However, when I spoke to PayPal employees, they gave me conflicting information and even accused me of not fulfilling my payments on time.

One employee even asked me how many more credits I was struggling to pay, which made me feel embarrassed and discriminated against. I cried later that day and still get emotional when I think about it.

Despite my bank confirming that they had not opened a dispute on my behalf, PayPal claimed that they had received a dispute from my bank and even sent me an email with my PayPal account email and the amount that was being requested back. The email was unprofessional and did not have my bank's details or my name/address. It also requested more money than the original charge, which made no sense.

I told PayPal that I had not received the money and could not submit a new payment of ?200, but they claimed that the money had been sent and my bank had it. However, my bank confirmed that they had not made any dispute on my behalf and no money had been sent back.

After weeks of back and forth, PayPal finally opened an internal investigation and told me it could take up to 15 days for them to get back to me. However, when I called to follow up, they claimed that my complaint had not been accepted and closed my query without providing any explanation.

This whole ordeal has taken a toll on my health, and I almost got admitted to the hospital due to the stress and ill treatment I have received from PayPal. To make matters worse, they are now demanding that I repay ?200 after I have already submitted the payment.

In conclusion, I believe that PayPal is trying to scam me, and I urge others to be careful when using their platform. The evidence I have attached speaks for itself, and I hope that PayPal will take responsibility for their actions and make things right.

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PayPal Terrible Experience with PayPal: Fraudulent Registered Business, Slow Retrieval of Stolen Funds, and Harassment

I had a terrible experience with PayPal. On the same day that I registered with them, I was ripped off by a registered business attached to PayPal. This site was so fraudulent that I had to cancel my bank card. The PayPal registered business tried to rip me off for over $1200 AUD, and these transactions were not visible on the PayPal database, but were on my bank app. My bank works quicker than PayPal, and PayPal makes money from fraudsters too. So, why not be in cohorts with well-known, poor-ranking, shady businesses? PayPal allowed my money to be 'altered' and 'withdrawn' by one of their registered businesses, and they are not giving me my money back. They have no criteria stating 'discovered fraudulence,' but rather, "didn't receive items." This allows the fraudsters time to send you an order you didn't ask for and continue to withdraw money from your account at the same time. PayPal said that they could not see any of the thefts of large amounts of money from my bank account by their registered business, and this allows PayPal enough time to accrue interest on any 'contested' transactions, simply because PayPal is tediously slow to retrieve stolen funds.

Facebook makes money from an ad, and the business then steals your money. PayPal is 'paid' to ensure 'honest' transactions and keep my money safe. A transaction dispute with PayPal cannot be initiated until my money clears in the 'fraudster's' bank. The 'fraudsters' bank then earns interest, most likely somewhere in China, in a dark alley, with child slave labour or similar going on, because they lied about being in Ohio when they appear to be in China. Everybody in this 'scam' gains, except me. This matter has been reported to the West Australian Major Virtual Fraud Squad.

Additionally, I changed strategies. Rather than getting my bank to retrieve my funds from the 'PayPal Registered Business,' I have initiated a 'funds retrieval case' directly against PayPal instead. My bank is 'awaiting' any transactions by either the PayPal registered business or PayPal and will contact me as soon as any of their transactions show up on my bank account to get the funds back immediately.

When I shop from Australia, Australian laws are adhered to. If I want my money back, I don't need an elaborate reason, coupons, or discounts. My bank will just get my money back because I do not want to make any purchase through PayPal or their shady registered business. I live in a democracy, and frankly, I wouldn't trust them with a child's piggy bank. They are as shady as their registered business.

I cannot believe any 5-star rating for the reviews of PayPal. All negative reviews are consistent with my experience with PayPal and their registered business. PayPal must have a lot of 'happy fraudsters' helping to deceive us. PayPal is full of $#*!

My bank retrieved all stolen transactions from PayPal literally overnight! A high and positive review to the Commonwealth Banking Corporation of Australia! You rock! So proud

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PayPal PayPal's Frustrating Policies: My Experience with Payment Holds and Technical Difficulties

I had a recent experience with PayPal that left me feeling frustrated and annoyed. I had provided a service to a client and sent an invoice after the fact. The client paid, but PayPal put the money on hold. In their first email, they stated that they would keep the money on hold for 7 days and then release it unless I provided shipping or tracking information. The problem was, I had provided a delivered service, so I couldn't provide that information. I went to their website and tried to provide a shipping code, but when I clicked the button saying "tracking information is not needed," I received a message saying "We are facing technical difficulties. We are sorry for the inconvenience."

I reached out to PayPal to ask when I could expect the funds to be available. I was frustrated because it was already beyond the 7-day hold period they had stated in their email. I didn't want to close my account, but I was irritated by their rules and mistakes.

Their response was automated and didn't address my specific issue. They explained that delaying funds availability is a common industry practice to ensure secure use of PayPal by both buyers and sellers. They also listed reasons why payments may be placed on hold, such as being a new seller or having performance issues. They provided tips for getting funds released faster, such as providing tracking information.

I responded to their email, calling their response "pure nonsense." I pointed out that their email said 21 days, while their website and messages on my account said 7 days. I had tried to provide tracking information, but their website was experiencing technical difficulties. I had provided a delivered service, and everything was okay, but PayPal was still holding my funds. I was tired of waiting for their lies and was considering publishing a review of my experience.

Their next response was more helpful, but still frustrating. They confirmed that my payment was on hold for 21 days and explained that holding certain payments helps prevent losses and makes buyers feel safer. They provided more tips for getting funds released faster, such as shipping directly with supported carriers and having the buyer confirm delivery. They apologized for the inconvenience.

In the end, my account showed a deposit of 1418 pounds instead of 1500 pounds due to PayPal fees. I understand fees, but not depositing funds in a timely manner is unacceptable. I would caution others to be aware of PayPal's policies and be prepared for potential delays in receiving funds.

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PayPal PayPal Customer Service Nightmare: How to Get Help and Avoid Collections

PayPal is a payment service that many people use to make purchases online. However, there are some issues with their customer service that you should be aware of. For example, if you have proof that a purchase was legitimate, but the person files a dispute with their bank first and not PayPal, PayPal will make it seem like you actually have a case, which you don't. They won't tell you until they've denied your claim that the buyer went through their bank to file the dispute, and they will suggest you take it up with that bank even though they won't tell you who that person banks with to even allow you to do this. Yeah, that's right. You have to I guess call every bank in the nation and figure out who filed a claim against you. That's their solution. What should have happened is PayPal should have taken my proof and given it to that 3rd party bank and protected me. They instead dropped the ball, didn't provide anything, and let me pick up the pieces.

Their customer service is a nightmare. It's actually the worst I've ever encountered. I've been on hold for over 5 hours today. Yeah, 5 hours and counting. They make it purposefully impossible to talk to a person in hopes that you will just give up. The people who do customer support by replying to your online messages are worse. They say there is nothing you can do. Well, let me tell you there are things you can do.

Call PayPal and be extremely patient. You will be on hold for roughly an hour between each person. You will want to talk to a representative in the "Limitation Team" but that's not a direct option unfortunately so you will have to go through the Disputes department who can transfer you. So, you call in. They ask for all the phone verification (last four of card on file) you enter that. Then you hear a prompt that is purposefully vague followed by another that allows you to say what you are calling about. You will have to yell "DISPUTES" it will then tell you about your status blah blah blah and then ask you other options. You do not have to pick one of these and you do not have to wait. As soon as she asks you yell "REPRESENTATIVE" she will prompt you again, just keep yelling "REPRESENTATIVE" and it will transfer you into the queue for a representative where it will play some hold music and prompts before asking you if you want to be called back. THIS IS A TRAP! They do not call you back. The prompt will say press 1 to call you back or press 2 for more options. Press 2. It will then prompt you to press 1 to hear more about how the call back feature works (spoiler, it doesn't), or press 2 to continue to hold. Press 2. Hold time is usually double what the next recording says it is. They said 30 minutes on mine it was over an hour before I spoke to a person.

Once you've gotten on the line with them they will ask for your name. Even if you haven't called in before you can tell them that you are working with the Limitation Team and that you would like to be transferred. They will transfer you. This will be another hour or more of being on hold.

Once you get into contact with the limitation team, a rep will want to again know your name and they may ask to verify your email address on file. They will then ask you the reason for your call. You have 2 options as to how you want to handle this at this point. You can talk with them, but they are capped out on how much they can reduce or eliminate the charges on your account. They were willing to reduce my bill by 45% which I guess isn't bad but when I did my due diligence and I can prove I did nothing wrong and did not owe anything I'm still not comfortable even paying the other 55%. You can have them apply this discount and then ask politely to speak to a supervisor or after they verify you you can ask to speak to a supervisor straight away. Now here is the really crappy part. The team members disconnect calls all the time and no they don't call you back. It's not your reception, it's not your wifi, sometimes they just let you go even after 3 hours of being on hold and shrug it off. The reason why I say be very polite and specifically asked to be transferred without being disconnected is because your success in this battle depends on their mood. It sucks... it really really really sucks, I know but this is how it works.

I should note that when they put you on hold, sometimes you will hear music or prompts, and other times just straight dead silence where you think the call is bad. It's meant to make you feel like you should start over. I was on dead silence for an hour which was only interrupted by someone responding on the other end. Just because you don't hear typical hold music doesn't mean you aren't on hold. If you feel you have been disconnected double check to make sure your phone still shows that you are on a call and that the time for that call keeps going up. Now, this changes when you ask to speak to a supervisor. Transferring to a supervisor doesn't provide hold music or silence. Nope, it's going to sound like a phone ringing for the ENTIRE time. Which is honestly another thing they've done on purpose to annoy and discourage you. After an hour of hearing nonstop ringing you could definitely say that it could be used as a torture tactic and nothing will make you miss hold music or silence like hearing a phone ring for that entire time.

Okay, so you've been on hold, if you are lucky for about 3 hours at this point to get to the person who can actually help you with this charge, the supervisor. Don't blow this opportunity or you go straight back to the end of the line because they too can "accidentally" disconnect you with no craps to give.

So here we go, bases loaded, you need to swallow your pride and try to be as civil as you can be even if you are fuming, especially when you've had the WORST customer service experience of your life. Try to remember that these people, when you finally do talk to them are people. Grit and bear it before starting with the blow response when they finally do pick up:

Look, I know you have a very stressful job and I don't envy you. I know you get a lot of very unpleasant calls and I can't even imagine how that can weigh on you. My goal is to work with you today to resolve my issue in a way that keeps this from being one of those calls you hate.

This will likely throw them off. They NEVER hear this. You acknowledged them as a human and were able to commiserate in their experience before discussing your own issues. Continue that calm and controlled tone as you explain your issue and what kind of resolution you are seeking. If you get a decent supervisor they might be able to reset your balance to $0.00. If not, I've learned that I get different answers and different options from everyone I've called, so if you feel they are not being reasonable you can try to call and reach another supervisor. This will take another 3 hours, but depending on how much they say you owe it might be worth it.

Here is some more advice that I hope helps. I've seen mixed messages on if/when PayPal will sell their debts to collections companies. I've read where they have never done it and just banned that person from using their account with PayPal, and I've read where PayPal has indeed taken it to collections. I think a lot of this has to do with the amount you owe. You see, and this is important, collections companies will typically only pay about 4-5 Cents for every dollar of debt that you owe with PayPal. Whatever the collections company makes over that they get to keep. If you owe less than a $100 it's just not worth selling it to collections, but if you owe significant money then it absolutely is. Keep in mind that collections companies only pay larger amounts for debts that are secured. They pay the most to collect on mortgage and vehicle debts. Newer debts are also worth more than older debts because older debts are unlikely to be collected on. This

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PayPal Customer Reviews Overview

PayPal is a popular online payment system that has been around since 1998. It is a secure and convenient way to send and receive money online. The platform has received numerous positive reviews from users who appreciate its ease of use, security, and reliability.

One of the most significant advantages of PayPal is its security features. The platform uses advanced encryption technology to protect users' financial information, making it virtually impossible for hackers to access it. Additionally, PayPal offers fraud protection to its users, which means that if there is any unauthorized activity on your account, you will be reimbursed for any losses.

Another positive aspect of PayPal is its ease of use. Setting up an account is straightforward, and the platform is user-friendly, making it easy to navigate. Sending and receiving money is also simple, and transactions are processed quickly.

PayPal is also widely accepted by merchants, making it a convenient payment option for online shopping. Many online retailers offer PayPal as a payment option, which means that you can use your PayPal account to make purchases without having to enter your credit card information.

Overall, PayPal is a reliable and secure online payment system that has received numerous positive reviews from users. Its security features, ease of use, and widespread acceptance make it a popular choice for online transactions.

PayPal In-depth Review

User Experience:

PayPal's website design and navigation are user-friendly, making it easy to find the necessary information and access account features. The account registration process is straightforward, requiring only basic personal information. Sending and receiving payments is a breeze, with a simple and intuitive interface. The mobile app provides convenient functionality, allowing users to manage their accounts on the go.

Security and Privacy:

PayPal takes account security seriously, implementing measures such as two-factor authentication and encryption to protect user information. Their fraud protection system helps detect and prevent unauthorized transactions. The privacy policy ensures that user data is handled responsibly and protected from misuse.

Payment Options:

PayPal accepts various payment methods, including credit and debit cards, bank transfers, and PayPal balance. They also offer international payment support, allowing users to send and receive payments globally. Currency conversion rates and fees are transparently displayed, ensuring users are aware of any additional costs.

Customer Support:

PayPal provides reliable customer support, with availability and responsiveness across multiple channels. Users can reach out for assistance via phone, email, or live chat. Issues and disputes are handled efficiently, with a focus on resolving them in a fair and satisfactory manner.

Fees and Pricing:

Transaction fees for sending and receiving payments are reasonable and competitive. Currency conversion fees are clearly stated, enabling users to make informed decisions. Additional service charges, if applicable, are disclosed upfront to avoid any surprises.

Integration and Compatibility:

PayPal seamlessly integrates with various e-commerce platforms and websites, making it convenient for businesses to accept payments. It is compatible with different operating systems and devices, ensuring a smooth user experience across platforms.

Business Tools and Features:

PayPal offers a range of business tools and features, including invoicing and billing services, subscription and recurring payments, and reporting and analytics. These tools help businesses streamline their operations and manage their finances effectively.

Global Reach:

PayPal is available in numerous countries, allowing users worldwide to access its services. Multilingual support ensures that language barriers are not a hindrance. Cross-border transactions are supported, facilitating international commerce.

Reputation and Trustworthiness:

With a solid company history and background, PayPal has established itself as a trusted and reliable payment service provider. User reviews and ratings reflect positive experiences, further enhancing its reputation. Partnerships and associations with reputable organizations add to its credibility.

Additional Services:

In addition to its core services, PayPal offers additional services such as PayPal Credit and financing options, making it convenient for users to make purchases. Money transfer services enable users to send funds to friends and family. PayPal also supports charitable donations and fundraising efforts, contributing to social causes.

Limitations and Drawbacks:

PayPal has certain limitations and drawbacks, including transaction limits and restrictions, which may affect high-volume users. Account freezing or suspension policies are in place to ensure security but may cause inconvenience in certain situations. Potential delays in withdrawals or transfers can occur, although they are generally resolved promptly.

Overall Satisfaction and Recommendation:

Overall, PayPal provides a positive user experience with its user-friendly interface, robust security measures, and wide range of features. I would highly recommend PayPal to others for its reliability and convenience. However, there is always room for improvement, such as faster resolution of disputes and more flexibility in account restrictions.

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