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STC Complaints & Reviews

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STC - Unethical Bisiness policy

Posted: 2015-11-17 by    Rezashahnewaz
Complaint Rating:  0 % with 0 votes
I had been using a monthly package of SR 149 per month. Which was included 2 MBPS unlimited internet and land line calls free inside Saudi Arabian territory. Suddenly I received a bill of amount SR 536.00 and at the same time my lice cut off. I immediately visited STC office where they said this services was offered and charged by STC marketing department without my request. How a company can offer and charge additional fees without customer's request?...

STC - Customer service

Posted: 2015-10-13 by    Reviewer76144
Complaint Rating:  0 % with 0 votes
HI I applied for STC internet 20mb plan to my home in 2014. When STC technician visited my building to provide connection, he told me that 20 mb speed is not possible as your building supports max 4mb. I told him to change my plan to 4mb. I even called customer care executive to make sure and requested to change my connection plan to 4mb. But to my surprise STC charged me 20mb plan charges. I called STC customer care about my bill, he told me that my plan has not yet changed and he will raise ticket to change the plan. After few months I visited STC office in King Fahad road, they told me to first...

STC - Bad Customer Service

Posted: 2015-08-02 by    Abduljawad Raslan
Complaint Rating:  100 % with 1 votes
I have no idea if this complaint will be submitted to the correct person, I visited STC tahleya branch and asked of the customer service for some
very basic services tha are done for telecommunications, ofcourse I went out without having any service, the guy target was only to push me going to other branch becasue he didn't want to work and even he told me, "If you want this service, go to the other branch becasue the officer who is expert in this, he is absence most of the time"
what is this?? it is really amazing ?? everytime if I want to visit STC, I have to...

STC - delay

Posted: 2015-06-27 by    Amruthkj
Complaint Rating:  0 % with 0 votes
Our Internet line is not working since 2 Weeks. I already complaint to STC and they send technician. But he couldn't found the solution. Then we complained again and out complain Number is stop open. Unfortunately they didn't fix this issue. Losing our amount monthly charges....

STC - Representative Behavior and Attitude

Posted: 2015-06-15 by    Asif Zaman
Complaint Rating:  0 % with 0 votes
On 15th of June 2015, I called 907 regarding Internet DSL, New Connection. The representative was like a Boss and was behaving like a manner less Brute. I asked him about the Internet Connection Installation Process, he said " BOX INFORMATION."
Being a new Customer, I DONT KNOW what A BOX would be? I asked him what do you mean by BOX.
He behaved very rudely and said " ONCE YOU HAVE IT, Tell me then". I don't know what he meant by BOX.
I tried to ask for Explanation, but he HANGED-UP.
I am so astonished to find out such People in Customer Care. If people don't...

STC - Disgraceful behaviour of staff

Posted: 2015-04-27 by    Shahidpj
Complaint Rating:  100 % with 1 votes
I have never had the worse feeling than visiting one of the STC offices near Haram in Madinah. I visited the office at 9:40pm (20mins) before the closing times mentioned in entrace. The tokken number machines was broken and no one was present at the entrance for guidance so i went up to one of the customer care officers who was serving a customer already and i stayed there waitinf for him to finish. After 2-3 mins, the officer asked a bangali orginin gaurd to inform me that i wont be served as they will close the office in 20mins. The gaurd advanced towards me abruptly shouting "yalla out we closing,...

STC - paid final bill in feb 14 still getting bill

Posted: 2015-02-16 by    Arun Thareja
Complaint Rating:  0 % with 0 votes
I had my STC Land line 4092942 and wanted to cancel my land line, I went on 18th Feb 2014 STC king fahad office and paid last bill due at that time, but still I am getting sms message to pay bill, fist three four months there was no message, now frequently message is coming, I am really fed up with STC.
Please help. Thanks Arun Thareja...

STC - they cut to many balance on stc to stc call

Posted: 2014-11-19 by    shoaib909
Complaint Rating:  0 % with 0 votes
Salam hi i have a big problem when ever i call my dad and he have a stc no too means if i call stc to stc so there is a disscount and i already put my dad number in faimly service in family service they give us 25%off and when u call stc to stc there is 20% disscount but the stc company cut 2sr for 1min thats not fare where is the law i want justice...

STC - Delay in deactivation of the services

Posted: 2014-10-20 by    Sunil Chopra
Complaint Rating:  0 % with 0 votes
Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I Sunil Kumar Chopra (Iqama ID Number 2307735197) is your customer and enjoying “Hatif Package” . I have visited STC office on king Fahd road 5 times in last 2 months’ time for cancellation of my STC line. First time, I visited STC on 31/08/2014, and made full and final payment of SR 299.70.

In order to confirm the cancellation, I visited them again on September 2nd 2014. I was asked to make an additional payment of SR 13.26. I was told that the line will...

STC - Excess Billing

Posted: 2014-09-16 by    kdraju
Complaint Rating:  0 % with 0 votes
From long time STC is cheating me with excess bills, every month my call will never exceed more than 10 to 15 SR, but STC is charging me huge bills, my Bills from the last 1 Year,
Bi Monthly 20/10/2013=175.92, 18/12/2013=188.66, 15/2/2014=156.31, 15/4/2014=146.16
now bills are monthly, in this case they charge me one month with a bill of SR 50+ and the next month SR 100+
14/5/2014=45.91, 13/6/2014=144.88, 12/7/2014=51.88, 11/8/2014=114.77, 10/9/2014=45.45
for this month just for 2 days they have already charged me SR 11.38 (last updated 12/9/2014), expecting a bill of...

STC - Worst Customer Service

Posted: 2014-09-06 by    alamctc
Complaint Rating:  0 % with 0 votes
STC APPS, I subscribed to 7 day Jawalnet Internet Package on 29/08/2014
and promptly STC deducted SAR 99 from my Sawa balance and sent a
message to my iPhone saying the package is active. However, when I
started using Internet, this was not so and instead STC started
deducting further amounts from my remaining Sawa Balance based on usage.
I have complained several times to 902 and via My STC(
complaint number #1-239180226497( financial) and 1-238515697497) and
despite getting verbal assurance of assigning high priority to the...

STC - lucky draw

Posted: 2014-06-09 by    hassankunju
Complaint Rating:  0 % with 0 votes
today i receive a call from0507534741 and 0552938959 telling all my details and asking i have won lottery by a lucky draw by stc.i recieve a message also same with a number code and they tell me togive them recharge 900 riyals card .i told i will discuss this with my husband, but they tell me they cannot disconnect the call until they can finish the process.when i give 900sr cards they are telling there is message that there is transfer charge money again 1350 and i should pay, so i feel it was a scam.but where they get all our details, surpricing.should take strong action to like this people those...

STC - No incoming calls

Posted: 2014-05-24 by    Tenny Joseph
Complaint Rating:  0 % with 0 votes
Since May 10, 2014, I am not able to receive calls on my land phone. Even after repeated complaints no action has been taken in this regard. STC is eager to upgrade your services, so that they can get more money from you, but negligent on complaints, as they raise invoice as per the package you have subscribed, regardless you are getting proper service or not....

STC - Facebook SMS Alert Service

Posted: 2013-10-31 by    Sandy Nilam
Complaint Rating:  0 % with 0 votes
I am subscribed to STC's Facebook SMS Alert Service through the short code 86677 and it is getting charged every day 0.40 SR.

STC is the only operator that is charging for Facebook SMS Service and all the other telcos in the world are offering this service free.

Even your competition Telco Zain in Saudi is also offering this Facebook SMS Alert service for free.

It is shame on STC that it is cheating its subscribers by charging the end users like this.

If STC need, I will give STC charity and please do not abuse the end users privilege....

STC - Stealing Money

Posted: 2013-10-17 by    Helpless Victims
Complaint Rating:  50 % with 2 votes
I want to report a problem with STC( Saudi telecom) you should enquire into and publish as a headline.

STC is stealing customer's money by upgrading the contracts of customers without their knowledge and sending them very high bills which have to be paid, otherwise they will cancel you service. The upgraded contracts are bound by 1 year contracts, so you have to pay the higher amount for the entire year before you can downgrade back to the package customer wants.

I myself have been a victim and lost thousands of riyals on this. I have complained against STC again...

STC - Money deducted

Posted: 2013-09-11 by    Apathan
Complaint Rating:  0 % with 0 votes
On every week tuesday morning, 12 SAR get deducted from my mobile.
Till date I have already lost 60 SAR.
My mobile number is 535281321. I have not activated any special services and neither I had received any sms relating to any service getting activated on my number.
I tried to contact 902 customer care, but no one picks the phone which is absolutely terrible.
I tried STC outlet and they were unable to help me as they did not understand the problem.
Request you to please check and deactivate any such service on my mobile.

STC - stc lottery

Posted: 2013-09-02 by    RAZZAK911
Complaint Rating:  0 % with 0 votes
Hello friends iI am very disappointed and totally broken down becoz iI Lost my 1900 SR in a fake call iI got on 1/09/2013 at 17:00hrs saying that we are calling from stc and u have won 20000 SR worth lottery in a lucky draw out of 4 in total saudi arabia.first he was talking in arabic then he gave the call to a hindi speaking guy by his accent it was looking like these were pskistani's he held me for 4 hours continously and asked to get the vouchers worth 900SR anything 3*300 sror 9*100 sr so that the transaction can be done.then afterwards he asked for more 1000 SR for money to be send to...

STC - amount deduction without reason

Posted: 2013-04-02 by    S. Khan
Complaint Rating:  0 % with 0 votes
Dear Sir,
From past 15-20 days every 2 - 3 days from my balance 5 SR deducting without any reason, i try to contact Cust service after a long waiting Customer excutive didn't provide complete details plz do needful & if is there any service activated in my number plz deactivate

Thanks Your Co operation will be highly appriciated....

STC - sawa bumpher draw

Posted: 2013-03-28 by    SYED.MOHAMMED.TAQUI IMAM
Complaint Rating:  0 % with 0 votes
Somebody called me from “+0508626533”, who not disclose name He said that he is a supervisor in STC Company and calling from Jeddah. He said that my STC Sim serial number starting from 899660 is in the list of the lucky draw which include SAWA, mobile companies, and you won 200, 000 Saudi Riyals, he send me temporary password then told me give me password..One Feisal ali also talk from stc.Then I understood that this is a Scam.
Please check it .

STC - 10 rial deduction

Posted: 2012-12-29 by    leonard chaves
Complaint Rating:  100 % with 1 votes
i have stc sim on my celphone and it always deduct 10 rials every week even thought i have not call pls eliminate this in my celphone thank you...

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