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Specsavers Complaints & Reviews

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Specsavers - Lens scratch

Posted: 2015-01-07 by    roland1
Complaint Rating:  0 % with 1 votes
In Oct 2013 I purchased two new lenses for my spectacles with scratch resistance coating from Specsavers Wrexham. Ten months later, the right-hand lens showed a severe scratch after normal cleaning. I had done nothing untoward and in all of my years of having spectacles I gave never seen such severe scratches happening so quickly. I took the spectacles in to Specsavers and they agreed that the scratch was due to product failure of the coating on the one lens and agreed to replace this. The employee who severed me on the day of collection was however quite adamant it was my fault.
Two months...

Specsavers - Bad service

Posted: 2014-05-13 by    mrzyz
Complaint Rating:  0 % with 0 votes
I have a monthly contact lens plan with you, with £15 per month payment in direct debit. Most recently, I get to travel a lot within Europe because my job, hence I need smaller package of solutions. In my last annual check, I raised the query with my local store, the store assistant/manager was really helpful. She said that since I am in a plan with Specsavers, just pop in whenever I need a travel size solution, she’ll give me one from the shelf. So I did so, and got a couple of small size solution from my local store on two occasions. But it all changed yesterday, when I tried to ask again in...

Specsavers - very poor customer services

Posted: 2014-01-20 by    elsie194
Complaint Rating:  0 % with 0 votes
I have been a customer for over 10 years on a contact lens scheme paying £10 pounds monthly for a lens and solution package which is delivered 3 monthly to my door. I have had no package the last few months so was expecting a new pack coming through my door any time from January since I have been short of lenses and had to buy solution to cover the shortage. A coupel of days ago they gave me a call to arrange a lens eye check which is due. I enquired about when the package is due because I was expecting it to be due any day ( i havent been keeping precise track of when the last one was delivered...

Specsavers - England, Greater Manchester, Swinton - Lens mail scam

Posted: 2013-09-12 by    Yvonne Wallace
Complaint Rating:  0 % with 0 votes
I have been a lens mail customer for approx 12 years and have experienced a fairly smooth service, that is until 2 years ago. Late delivery dates have become increasingly common now, this means I run out of lenses therefore forcing me to go to the branch and purchase another box to keep me going until the lenses I pay every month for eventually turn up. By visiting the branch and buying extra lenses ( an extra cost to myself) the staff then alter my next delivery date without my knowledge. The same thing happens nearly every 3 months.
So I pay for 3 months supply that arrives on the wrong...

Specsavers - New South Wales, Mittagong - using nudity to advertise

Posted: 2013-05-20 by    Mottley
Complaint Rating:  0 % with 0 votes
I have complained regarding this add for specsavers using nudity in a time zone where children are watching. It is such a lazy way to advertise. It is not hat hard to be funny without nudity or profanity. I still laugh about he yellow pages adds. Why should I be subjected to seeing a naked man on TV. It is ugly and profane and really lacks imagination . It is repulsive and offensive . The last time I saw it my granddaughter was in the room and she asked me what it was bout. I am so diosapointed and am more aware to not have the news on when she is there but I should not have to censure the adds...

Specsavers - Wales, Dyfed, Aberystwyth - Contact lens service

Posted: 2013-02-19 by    Xravia
Complaint Rating:  0 % with 0 votes
I am sorry to say that I need to put in a complaint regarding the Aberystwth branch of Specsavers.

I initially had a contact lense appointment in December 2012 for which a pair of trial lenses had been ordered for me to put in an hour prior to this appointment.
I picked these lenses up, (although I was told she shouldn't really give them to me because it was about 3 hours till my appointment) and then later on in the day I attended the appointment.

A different woman (this one was lovely, no problems) then took me into the exam room and when she realized...

Specsavers - England, Greater London - CUSTOMER SERVICE

Posted: 2012-12-07 by    rjoy
Complaint Rating:  0 % with 0 votes
I bought a pair of glasses in Specsavers last March, and noticed upon receipt of the glasses, that the lenses were poorly fitted. I took them back to the store, and they refitted them. However, the problem continued and I have had to return every 4-6 weeks to complain about the fact that the lenses keep protruding out of the frames. Each time a member of staff simply tells me that this is normal for plastic frames and they attempt to refit them. This is not the case as I have other plastic frames which have no such issue. I returned again for at least the 5th /6th time, and informed the manager...

Specsavers - England, Lancashire, Bury - unhelpfull staff

Posted: 2012-06-20 by    A LIGHTFOOT
Complaint Rating:  100 % with 2 votes
When i asked the manager at the branch in MILL GATE SHOPPING CENTRE, BURY, LANCASHIRE, BL9 0BX for a copy of the complaints procedure she gave me a card for the shop and said put it in writing and send it in, AND THEN THE OTHER SHOP ASSISTANT CHIPPED IN, AND WE DEAL WITH THE COMPLAINTS, WITH A SMIRK ON HER FACE [so that would be a waste of time because the complaint was about them.
I've not been as angry as that for a long time, so much so I don't trust my self going back to the shop.
I finally had email from the [franchise owner] who completely supported his staff and had...

Specsavers - Scotland, Strathclyde, Dumbarton - Glasses

Posted: 2012-06-02 by    Flora Prophet
Complaint Rating:  100 % with 1 votes
Had appointment at opticians today to pick up my Vari focul glasses and sun glasses today 2nd June but received a call yesterday to say that there was a problem with sun glasses and they would not be ready until next week I am going on holiday on Tuesday the 5th and required them for this and they were aware of this when they were ordered. They then said that they could make me up some distance glasses which I said were no good to me they then suggested that I could take the glasses with the wrong size lenzies and that would at least cover my holiday went in to take a look at them and there was...

Specsavers - Wales, Clwyd, Prestatyn - eye test

Posted: 2012-05-30 by    Stephen Delaney
Complaint Rating:  0 % with 0 votes
After two eye exam..inations i was prescribed the tottaly wrong prescription.
i have always used specsavers but never again.
the service was very amaturist and basically they could not be bothered.
Thank god i went to Boots where the service was excellent.
i have spoken to many friends who also say they would never use specsavers again due to their very cavalier attitude...

Specsavers - England, West Midlands - Customer Care (Or lack of)

Posted: 2012-05-20 by    sallsadip
Complaint Rating:  50 % with 2 votes
A copy of my complaint...If I can find someone to send it to!

I am writing with regards to my disappointment with the service, or rather lack of, of Wolverhampton Specsavers over the last 12 months. I have used Specsavers since a very, very young age and have had glasses from you every year since. I have also had contact lenses for almost 10 years.
The troubles began when I started having headaches and found I could not wear contact lenses as my eyes were light sensitive to the headaches. I always see Steve at the Wolverhampton office, who again, had always been wonderful....

Specsavers - Optometrists

Posted: 2012-04-03 by    C_D
Complaint Rating:  100 % with 1 votes
I have visited two different branches in Surrey and recipient of patronising, arrogant optometrists. How can such professionals exist?...

Specsavers - England, Essex, Harlow - Verbal insult

Posted: 2012-03-27 by    Peter Brennan
Complaint Rating:  67 % with 3 votes
On the Saturday 24th March 2012 I was booked in for a 11.05am eye test appointment. After I completed my eye test the optician recommended I required reading glasses for close up work. A male Specsavers sales assistant came and collected me to choose some glasses, I said to the sales assistant on the way back to the showroom that I only wanted to purchase a £25 pair of glasses. Once back in the showroom he went about showing all the various spectacles at different price ranges, I re-iterated I only wanted the £25 pair, he replied " you don't want to look like a ninnie ". Over the...


Posted: 2011-07-20 by    Milesy
Complaint Rating:  100 % with 2 votes
I have over the past 20 years had lenses & frames from this Company No problem.However a couple of months back I went again to my local branch for a test & new frames.As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near & distance.
Frames were selected On collecting long distance vision blurred & same with bi-focals.Wrote to manager responded that new apt made & as they were not available deputy would deal.Duly arrived told DEPUTY SICK !! Had a re test Sales member mumbled something about thickness of lens .New lenses supplied...

Specsavers - Aircraft Carrier TV Advert

Posted: 2011-07-02 by    TheAntman
Complaint Rating:  20 % with 5 votes
The latest Specsavers commercial shows a couple arriving to board a Ferry but ending up on an aircraft carrier. This commercial demonstrates irresponsibility as the main focus of the 'story' is that our hapless couple got on the wrong boat due to eyesight problems, whilst ignoring the more important concern that someone with such eyesight issues should not be driving a car on the public highway. I would be very surprised if Road Safety campaigners have not submitted complaints about this advert thus far....

Specsavers - England, Lincolnshire - INCORRECT PRESCRIPTION

Posted: 2011-06-12 by    cowslip
Complaint Rating:  100 % with 4 votes
After having my eyes tested at SPECSAVERS I returned to the shop a few days later to collect & have them fitted.
As soon as I left the shop I realised that the new Bifocals were not as good as my old pair. I persevered for two days but returned to the shop & explained my problem. Of course I was told that I needed to get used to them but I assured them that I had really tried in vain. I was given another eye test.Comparing the two prescriptions I noticed that the readings were completely different to each other. When I collected my new pair of spectacles they were in fact worse than the...

Specsavers - Misleading adverts and staff

Posted: 2011-06-10 by    iamstig
Complaint Rating:  100 % with 1 votes
I recently went to Specsavers for my glasses and contact lens test and was given false information on their lens mail scheme right from the beginning. I am a contact lens wearer for 14 years now and have purchased my lenses from abroad. What pulled me to Specsavers was the convenience of lens mail and direct debit scheme as advertised by them.

My lens trial went well and on my follow-up appointment I was told the lens type suited me well, to which I agree. I then went to enroll myself to the lens mail and direct debit scheme and was told that for my eye power I can’t be given...

Specsavers - Scam

Posted: 2011-04-18 by    Mr Kruger
Complaint Rating:  67 % with 3 votes
After an eye test i was told i needed 2 prescriptions, one for reading and one for distance. Ended up spending a couple of hundred pounds. Was told categorically that the distance glasses would not work for reading. I found that the DO! I never needed the reading glasses at all. It was just a scam to get more money out of me. Went back to store and the assistant (a misnomer!) said he didnt find what i was saying believable- as if i would lie about what glasses I can see through! As the reading glasses frames are the nicest i am now paying to have so-called distance lenses put into them. This company...

Specsavers - Lied to in store

Posted: 2011-04-18 by    alanmm82
Complaint Rating:  100 % with 3 votes
Hi, I went into Specsavers in Ealing Broadway just over a week ago with a voucher for a free eye test and £49 pair of glasses if I needed them for VDU usage. If I wanted designer glasses I could have up to £45 off those (again if I needed them for display use).
I already had a pair and was told previously (less than 2 years ago) that I was VDU only and the optomotrist said my right eye had gotten a tiny bit worse (only a tiny bit). The sales woman said I needed glasses for general use and should wear them all the time (which meant I only get £20 off!).
R Sph -.5....

Specsavers - Making appointments and not accepting responsibility for keeping them

Posted: 2011-01-20 by    Charletone
Complaint Rating:  0 % with 0 votes
I received a reminder that my eye test was due. I selected two appointments that would be acceptable, each one was a week apart. I received a telephone call from the company confirming my first choice. When I arrived (five minutes early) I was told that there would be a five minute delay. Twenty minutesafter the 'appointed time, when I enquired about my 'appointment', I was told that there 'were still some people in front of me.' Then I was asked if I would like to come back later. I have osteo arthritis in my knees - it hurts to walk, to sit, it hurts to stand. It has to...

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