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Sears Complaints & Reviews

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Sears - Customer Service/Online Shopping

Posted: 2014-08-20 by    CSFeedback
Complaint Rating:  100 % with 1 votes
“We don’t listen, we don’t have to, we’re Sears”

I won’t bore you with the details – you have your own stories to share. Just know from my experience Sears Customer Care, and My Sears, and Sears Executive Customer Service, it’s all the same. Don’t believe me? Write and see for yourself: Blueribbonservice@searshc.com. There is a number you need to insert after “service, ” any single digit will do. I have an accurate address that belongs to the one agent who actually had people skills and who genuinely tried to help....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Sears - Over charge / false statement

Posted: 2014-07-26 by    James Lofton
Complaint Rating:  100 % with 1 votes
I took my commercial carpet cleaner in just to have a 28.00 dollar handle put on, I put down 50.00 that is suppose to go toward the carpet cleaner I receive a call stating that the cost would be 169.48 I said for a handle then I was told that the soulution tank was leaking, I said how is that possible when I never took the soulution tank in I have it right here. I did not bring it because there nothing wrong with it. All I needed was a handle put on, the young lady said ok then she would let the maintenance know she said the cost would be 128.00. They are cheating there consumer and something should...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Sears - Smell from kenmore elite 2014

Posted: 2014-07-17 by    Green hill
Complaint Rating:  0 % with 0 votes
I purchased a sears kenmore elite 2014 and have had the same issues as others about a horrific smell coming from the back of the unit when the fan is running. I find it hard to believe that the handles and side color of my stainless steal refrigerator were seen as priority changes as apposed to the correction of this faulty drip tray...if that is the problem. I have washed out the tray twice and no sooner was I done the fan started and the smell was back again. This has been an ongoing problem since 2011... Who is responsible for quality control at Sears and why is this considered less relevant...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Use of store credit

Posted: 2014-07-15 by    Scott Brandis
Complaint Rating:  0 % with 0 votes
Sears lost our pressure washer that was in for repair. We were issued a store credit of over 300.00. I went in to use the store credit, and I was told I needed to use the store credit for the purchase of a new pressure washer. I made a phone call to the number provided when I was informed of the loss of my pressure washer. I was then told, I needed to use the credit in the department of where the credit had been established. I went in to purchase some lawn and garden tools, and I was told I needed to purchase a new pressure washer. I purchased a new pressure washer when I took my old one in for...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Sears - Wisconsin, Brookfield - Scam

Posted: 2014-07-11 by    rrichmond
Complaint Rating:  0 % with 0 votes
We bought a mattress almost 30 days ago from Sears. We know that mattresses tend to sag after a time so we got an expensive Sterns and Foster Walnut Grove Firm Pillow Top model with Double Titanium Coil Springs, after tiring it out in the store. We called the return line about one week after it was delivered to try to return it for a refund. We were told we need to wait 30 days for the mattress to settle in. Now there are two dips in the mattress and a hump in the middle. It is not noticeable to the naked eye, but a definite difference when you lay in the center verses laying where we sleep. So...
Complaint comments Comments Complaint country United States, Wisconsin, Brookfield Complaint category Other

Sears - Master protection agreement scam

Posted: 2014-07-08 by    Beezycat
Complaint Rating:  0 % with 0 votes
I always have my appliances covered under a Master Protection Agreement with Sears. In Feb/March of this year (2014) my contracts expired and I was not financially able to renew at that moment, but was able to do so on May 4. I placed 10 of my appliances/electronics under warranty (most of which had previously been under contract anyway). On June 17 I called Sears to ask for a service on my washing machine which was beginning to make a noise during the final spin cycle. On June 26 the technician came but immediately began complaining about the lack of space/room of where the washer was located....
Complaint comments Comments Complaint country Puerto Rico Complaint category Retail Stores

Sears - Refrigerators unavailable

Posted: 2014-06-25 by    benjaminLemire
Complaint Rating:  0 % with 0 votes
Went to purchase a new fridge after ours died and was told that NONEof their refrigerators were available for purchase unless we waited about a week for delivery... As far as they were concerned, , all of our food could Rot and be tossed into the trash since they could NOT be inconveinienced by loosing any of their floor models., Tough luck for YOU if you need anything NOW...
Went to lowes where they don't have any problem selling showroom appliances
Will Never, , EVER go back for an appliance of ANY kind and will just warn everyone I can and lodge complaints from now on, , who...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Rust under interior rim of machine

Posted: 2014-05-28 by    Carol Lushbough
Complaint Rating:  0 % with 0 votes
I'm very concerned over a recent discovery of rust under the rim of my 3-yr old Kenmore Elite Washer, Model # 2927200, Serial # 103KWFN02035. My 1-yr warranty has expired however after researching the issue I've discovered this is a very prevalent problem and am hoping Sears will stand behind this product.

Carol Lushbough
281-568-1995
Clushbough@gmail.com...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Pennsylvania, Exton - product did not hold up

Posted: 2014-05-28 by    edward kerak
Complaint Rating:  0 % with 0 votes
bought hardtop gazebo from sears.storm destroyed all top panels.went to sears store in exton gave us a number to call in china.we do not speak chinese.contacted sears online on face book.they promised us they would contact us and resolve issue to order new panels for grand resort gazebo.this was a week ago.sent us an email that they tried to contact us.they never called either number we gave them. we continue to email them and they do nothing to resolve this....
Complaint comments Comments Complaint country United States, Pennsylvania, Exton Complaint category Products & Services

Sears - Gas grill

Posted: 2014-04-13 by    pjd141
Complaint Rating:  0 % with 0 votes
My gas grill is two years old. It has so much rust and decay, it is rediculous. The whole floor of the grill has rotted away and broken apart. The burners have rotted and broken apart from each other. I always keep my grill covered with a sears grill cover. I owned a Charmglow gas grill before this, and it lasted 30 years! What a waste of money for my sears grill. I called Sears after the first year to complain. They told me that I should have brought the grill inside after each use. Really/? Who has a space to do that .
I will buy a weber grill next week....
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Damaged appliances

Posted: 2014-03-26 by    SOUPY170
Complaint Rating:  0 % with 0 votes
I purchased new appliances through a vendor (recommended by my ins company) after we had a house fire. From the time I picked out the appliances everything was messed up. The delivery date was 2 weeks early and I was told by the delivery guy that if I didn't accept them they would guy back to the warehouse and I would receive them 1 at a time and he wouldn't get paid for his trip. After accepting them he had me sign a paper (I didn't get a copy) and said it was just accepting the appliances, nothing else. I later learned that I was accepting the condition of them. So after sitting...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - lemon refrigerator

Posted: 2014-03-18 by    mark van vlack
Complaint Rating:  50 % with 2 votes
We bought an refrigerator from sears in 9/2012...it freezes up and stops working..we had them come out and repair that problem more than 3 times...3 times alone in the past 3 months they came out to replace parts on it and they will not lets us return it and get another 1...clearly there is a problem with this model but they seem not to care..please help...sincerely..mark van vlack...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - British Columbia, Burnaby - Faulty mattress, terrible return policy!

Posted: 2014-03-08 by    AuntyM
Complaint Rating:  0 % with 0 votes
In November 2013, my parents purchased a bed from Sears at Burnaby's Brentwood Mall. They had bought the bed, which was found to have defects, plus it turned out it was not the actual bed they had paid for! They were told an exchange could be made.
Until now, March 8 2014, they still do not have their new, fully paid-for bed. It has been one thing after another, with many promises of phone calls that never happened and failed deliveries, that my mom has come to the point of tears, and my father, utter frustration. The details of what they have had to deal with would take several pages.
Complaint comments Comments Complaint country Canada, British Columbia, Burnaby Complaint category Mattresses

Sears - Deceptive retail pricing

Posted: 2014-03-03 by    Pasco
Complaint Rating:  0 % with 0 votes
The Sears store in the Aiken mall is being closed. They have a huge "store closing sale" going on. There's usually two teenage guys out on the main street with signs that say, "Store Closing-30% off". In the first place this is way low for a store that's closing. There's other stores in the mall with signs all over that say 40-50% off, and they are not closing. Sears is trying to pull a fast one so be careful. I had my eye on a specific style shirt before Xmas that was on sale for $19.99. Usual price $30. I decided to wait thinking they would be reduced after Xmas,...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Sears - Oasis washer/dryer

Posted: 2014-01-25 by    Debi adams
Complaint Rating:  0 % with 0 votes
We bought the ken more oasis washer / dryer... Got the extended warranty we paid 350.00 for- and we used it over and over.. The panel went out the first year and it went downhill from there! Nothing but trouble with these products!!! Had to replace them with an old fashioned free- floating agitator washer... GE. Product works great!!! Shame on Sears for not giving everyone their money back on these products... Bad Product bad company......
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Exploding Oven Door

Posted: 2014-01-23 by    Norwood Grubb
Complaint Rating:  0 % with 0 votes
On January 2, 2014 the glass oven door exploded on our Sears drop in electric cooking stove. My wife was standing in front of it at the time, but fortunaty was not injured. She has spent numerous hours on the phone talking with more than 11 Sears and stove manufactoring representatives. Final out come was that they would do nothing.
This seems to be a regular occurrance so I hope that no one is ever injured in one of these explosions. I could attach a photo, but that would probably serve no useful purpose on this forum.
Thank you,
Norwood Grubb...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - kenmore oasis top load washer

Posted: 2014-01-17 by    Mrs.Pitcock
Complaint Rating:  0 % with 0 votes
I bought a kenmore oasis top load washer, from sears in July of 2008.From almost day one this washer has been nothing but trouble. I have had to have the repair man out more times than I care to count, thank goodness I bought the Sears Protection Agreement, This week alone it was $639.50, My conrtol board has went out a number of times and now it has to be replaced again. And I see from from reading on here my washer is not the only one that has rust problems. Sears has knows about the rust on my washer and all my problems I have had with this washer, but will do nothing about it. they were told...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - kenmore elite oasis washer

Posted: 2014-01-15 by    Mrs.Pitcock
Complaint Rating:  0 % with 0 votes
I bought a kenmore oasis top load washer, from sears in July of 2008.From almost day one this washer has been nothing but trouble. I have had to have the repair man out more times than I care to count, thank goodness I bought the Sears Protection Agreement, This week alone it was $639.50, My conrtol board has went out a number of times and now it has to be replaced again. And I see from from reading on here my washer is not the only one that has rust problems. Sears has knows about the rust on my washer and all my problems I have had with this washer, but will do nothing about it. they were told...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Lay-a-way money never returned

Posted: 2014-01-09 by    DonnaAH
Complaint Rating:  0 % with 0 votes
On 1/12/12 I opened a lay-a-way with sears. when I went in to make a payment on the due date, the store cancelled my lay-a-way that morning, now mind it it was not late it was due that day! I was to get a check in the mail on 4/12 nothing came. I've been fighting with the corp offices on this for almost 2 years to get my 240.00 back. I have been told that I have to give them the sears credit card number that was used on the account. WHAT I've never had a sears card and it was cash/ a bank debt card for payments! I asked for another check they told me it has to go on the card for that is...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Sears - New York, Glenville - Sears kenmore stove

Posted: 2013-12-24 by    kitchen diva
Complaint Rating:  0 % with 0 votes
Day 14 and we are still without an oven. I wrote last week that the repairmen had come out on the 19th and had to order parts. Sears exec office did call me last Thurs in a response to an email I sent. Sandra was very apologetic & said to call when the parts came in to get my appointment of Dec 27th moved up hopefully to before Christmas. She would not be there over weekend but teammate could help me.Parts arrived late Fri pm Called Sat starting at 8am. Left 3 messages throughout the day with no call back. The clock was ticking down to Christmas surely I thought they would agree with my urgent plea...
Complaint comments Comments Complaint country United States, New York, Glenville Complaint category Appliances

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