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Sears Complaints & Reviews

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Sears - Gas grill

Posted: 2014-04-13 by    pjd141
Complaint Rating:  0 % with 0 votes
My gas grill is two years old. It has so much rust and decay, it is rediculous. The whole floor of the grill has rotted away and broken apart. The burners have rotted and broken apart from each other. I always keep my grill covered with a sears grill cover. I owned a Charmglow gas grill before this, and it lasted 30 years! What a waste of money for my sears grill. I called Sears after the first year to complain. They told me that I should have brought the grill inside after each use. Really/? Who has a space to do that .
I will buy a weber grill next week....
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Damaged appliances

Posted: 2014-03-26 by    SOUPY170
Complaint Rating:  0 % with 0 votes
I purchased new appliances through a vendor (recommended by my ins company) after we had a house fire. From the time I picked out the appliances everything was messed up. The delivery date was 2 weeks early and I was told by the delivery guy that if I didn't accept them they would guy back to the warehouse and I would receive them 1 at a time and he wouldn't get paid for his trip. After accepting them he had me sign a paper (I didn't get a copy) and said it was just accepting the appliances, nothing else. I later learned that I was accepting the condition of them. So after sitting...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - lemon refrigerator

Posted: 2014-03-18 by    mark van vlack
Complaint Rating:  50 % with 2 votes
We bought an refrigerator from sears in 9/2012...it freezes up and stops working..we had them come out and repair that problem more than 3 times...3 times alone in the past 3 months they came out to replace parts on it and they will not lets us return it and get another 1...clearly there is a problem with this model but they seem not to care..please help...sincerely..mark van vlack...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - British Columbia, Burnaby - Faulty mattress, terrible return policy!

Posted: 2014-03-08 by    AuntyM
Complaint Rating:  0 % with 0 votes
In November 2013, my parents purchased a bed from Sears at Burnaby's Brentwood Mall. They had bought the bed, which was found to have defects, plus it turned out it was not the actual bed they had paid for! They were told an exchange could be made.
Until now, March 8 2014, they still do not have their new, fully paid-for bed. It has been one thing after another, with many promises of phone calls that never happened and failed deliveries, that my mom has come to the point of tears, and my father, utter frustration. The details of what they have had to deal with would take several pages.
Complaint comments Comments Complaint country Canada, British Columbia, Burnaby Complaint category Mattresses

Sears - Deceptive retail pricing

Posted: 2014-03-03 by    Pasco
Complaint Rating:  0 % with 0 votes
The Sears store in the Aiken mall is being closed. They have a huge "store closing sale" going on. There's usually two teenage guys out on the main street with signs that say, "Store Closing-30% off". In the first place this is way low for a store that's closing. There's other stores in the mall with signs all over that say 40-50% off, and they are not closing. Sears is trying to pull a fast one so be careful. I had my eye on a specific style shirt before Xmas that was on sale for $19.99. Usual price $30. I decided to wait thinking they would be reduced after Xmas,...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Sears - Oasis washer/dryer

Posted: 2014-01-25 by    Debi adams
Complaint Rating:  0 % with 0 votes
We bought the ken more oasis washer / dryer... Got the extended warranty we paid 350.00 for- and we used it over and over.. The panel went out the first year and it went downhill from there! Nothing but trouble with these products!!! Had to replace them with an old fashioned free- floating agitator washer... GE. Product works great!!! Shame on Sears for not giving everyone their money back on these products... Bad Product bad company......
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Exploding Oven Door

Posted: 2014-01-23 by    Norwood Grubb
Complaint Rating:  0 % with 0 votes
On January 2, 2014 the glass oven door exploded on our Sears drop in electric cooking stove. My wife was standing in front of it at the time, but fortunaty was not injured. She has spent numerous hours on the phone talking with more than 11 Sears and stove manufactoring representatives. Final out come was that they would do nothing.
This seems to be a regular occurrance so I hope that no one is ever injured in one of these explosions. I could attach a photo, but that would probably serve no useful purpose on this forum.
Thank you,
Norwood Grubb...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - kenmore oasis top load washer

Posted: 2014-01-17 by    Mrs.Pitcock
Complaint Rating:  0 % with 0 votes
I bought a kenmore oasis top load washer, from sears in July of 2008.From almost day one this washer has been nothing but trouble. I have had to have the repair man out more times than I care to count, thank goodness I bought the Sears Protection Agreement, This week alone it was $639.50, My conrtol board has went out a number of times and now it has to be replaced again. And I see from from reading on here my washer is not the only one that has rust problems. Sears has knows about the rust on my washer and all my problems I have had with this washer, but will do nothing about it. they were told...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - kenmore elite oasis washer

Posted: 2014-01-15 by    Mrs.Pitcock
Complaint Rating:  0 % with 0 votes
I bought a kenmore oasis top load washer, from sears in July of 2008.From almost day one this washer has been nothing but trouble. I have had to have the repair man out more times than I care to count, thank goodness I bought the Sears Protection Agreement, This week alone it was $639.50, My conrtol board has went out a number of times and now it has to be replaced again. And I see from from reading on here my washer is not the only one that has rust problems. Sears has knows about the rust on my washer and all my problems I have had with this washer, but will do nothing about it. they were told...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Lay-a-way money never returned

Posted: 2014-01-09 by    DonnaAH
Complaint Rating:  0 % with 0 votes
On 1/12/12 I opened a lay-a-way with sears. when I went in to make a payment on the due date, the store cancelled my lay-a-way that morning, now mind it it was not late it was due that day! I was to get a check in the mail on 4/12 nothing came. I've been fighting with the corp offices on this for almost 2 years to get my 240.00 back. I have been told that I have to give them the sears credit card number that was used on the account. WHAT I've never had a sears card and it was cash/ a bank debt card for payments! I asked for another check they told me it has to go on the card for that is...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Sears - New York, Glenville - Sears kenmore stove

Posted: 2013-12-24 by    kitchen diva
Complaint Rating:  0 % with 0 votes
Day 14 and we are still without an oven. I wrote last week that the repairmen had come out on the 19th and had to order parts. Sears exec office did call me last Thurs in a response to an email I sent. Sandra was very apologetic & said to call when the parts came in to get my appointment of Dec 27th moved up hopefully to before Christmas. She would not be there over weekend but teammate could help me.Parts arrived late Fri pm Called Sat starting at 8am. Left 3 messages throughout the day with no call back. The clock was ticking down to Christmas surely I thought they would agree with my urgent plea...
Complaint comments Comments Complaint country United States, New York, Glenville Complaint category Appliances

Sears - shipping

Posted: 2013-12-21 by    brian sisemore
Complaint Rating:  100 % with 1 votes
placed order 12 of dec. internet .they said it would be here by christmas . on the 20 th i checked ups tracking . the package was rescheuled too the 30th . i call sears, they tried to blame on vendors ect. i asked if they could send another one 2 nd day they said no! i asked could i pay for shipping 2nd day, they said no ! my 10 year olds gift wont be here tell the 30 th and sear could give a hell! i taked ups they were nice . they said the present didnt even get to them until the 19 th so they had to change date of shippment !the vendor should pay for the gift and shipping !since the present wont...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Sears - oven doesn't heat

Posted: 2013-12-19 by    kitchen diva
Complaint Rating:  0 % with 0 votes
It is now less than a week till Christmas. Have not been able to make 1 Christmas cookie or our annual Gingerbread House!
Our stove is just 2 years old and last week the oven stopped heating. We called Sears Service center and were given the option of purchasing a protection plan $270 with tax or paying $75 fee + parts for service call. We opted for the service plan which means we now have almost a $1000 invested in a stove that does not work! It took a week to get a technician here. They were very nice explaining to me that Sears was short staffed. He had come to our area from Vermont just...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Layaway

Posted: 2013-12-16 by    Erika2
Complaint Rating:  100 % with 1 votes
I am looking for anyone who has had a problem with a refund check from sears layaway. Also with there horrible customer service. I am currently having major issues with them waiting for my 500.00$ refund check for two months! So I have called help me Howard and am trying to bring a lawsuit to them. I will need to start a partition to bring to a lawyer!!! Please email me with contact information if you would like to be apart of this. Lillbaybay@yahoo.com...
Complaint comments Comments Complaint country United States Complaint category Other

Sears - Pennsylvania, Norristown - Rotten Customer Svc and Defective mattress

Posted: 2013-11-20 by    Michael Swider
Complaint Rating:  0 % with 0 votes
Given the run-around- have a ticket into C/S been bounced around all day-

I will write to call for action- with the news- as I was a former employee there - THE MATTRESS was never shown to me- it was in its wrapper and I was told that All of the ITEMS have been repaired and when I had a complaint with the mattress- I was told that kids come in, MIKE And you know the return policy, that the children come into the store and JUMP on those mattresses. I was told by the same supervisor- Sharon MAYO- that the I should purchase a new one.

I want a replacement SIMMONS BEAUTY...
Complaint comments Comments Complaint country United States, Pennsylvania, Norristown Complaint category Mattresses

Sears - Texas, Leander - Kenmore Electric Range 790

Posted: 2013-11-13 by    loggon
Complaint Rating:  0 % with 0 votes
I purchased an electric range Mdl. 790-98253001 on 10/28/2011. On 11/12/13 I turned on the lower oven to heat up to warm up food. About 3 or 4 mins later I heard a loud pop and a loud electrical buzzing sound. Then saw smoke from the Kitchen. I could see something red in the lower left back I open the oven door and saw the bottom element very red and flickering flames. The element had caught on fire. Called Fire Dept. They came out pulled out range and unplugged it. The fires stopped, but you could see about a 2 inch spot where the element was burning. I called Sears today and was transferred 6...
Complaint comments Comments Complaint country United States, Texas, Leander Complaint category Appliances

Sears - Master Preventative Maintenance

Posted: 2013-11-05 by    C.Santos
Complaint Rating:  100 % with 1 votes
Purchased a washer/dryer back in Nov 11, 2010 and purchased a MPA for 3 years.
First year service was on Nov 26 2011, 2nd year service was on Nov 15, 2012.
The technicians were very thorough on both occasions and offered to even extend the MPA on other appliances
on which I declined.

The third year service expires this year on Nov 11. With that said, I called the MPA number at 1800-4-Myhome
and spoke to Damon/Damoa from unit #402455. Since I had my washer/dryer serviced on Nov 15, 2012 I was not eligible for
this years Preventative Maintenance...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Sears - Texas, Houston - Not honering warranty in a timely manner

Posted: 2013-10-22 by    Logicisyourfriend
Complaint Rating:  0 % with 0 votes
I have a Kenmore refrigerator.It developed a freon leak and I called for service.

The first tech replaced the compressor (took care of the symptom but not the disease) Two days later it failed. A different tech came and recharged freon (Freon is not consumed - when it is low on freon there is a leak) Two days later, another failure. They determined it was unrepairable and would be replaced under the Master Protection Agreement. They promised resolution in 24-48 hours.

It is now four days after the last tech came and they have still not arranged for a replacement. MPA...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Appliances

Sears - California, San Bruno - Protection Agreement

Posted: 2013-09-26 by    Jan Alicaway
Complaint Rating:  0 % with 0 votes
- Bought a Maytag dryer last year.
- Since my washer/dryer room is on the second floor and has a rather long and elbowed vent, my previous Kenmore dryer didn't last long. Evidently, I had to clean out the dryer vent every 6 months for long survivability. My dryer lasted 10 years or so only.
- So, when I got this Maytag dryer at Sears, even if Maytag has a very good reputation behind its name, I allowed myself to be convinced to get the Sears Protection Agreement plan, thinking that they would provide for the dryer vent cleaning services yearly for me and I would not have to do...
Complaint comments Comments Complaint country United States, California, San Bruno Complaint category Other

Sears - Alberta, Edmonton- South Common - Fridge

Posted: 2013-09-17 by    smccubb
Complaint Rating:  0 % with 0 votes
Our 10 month old fridge quit on us a week ago- so I immediately called Sears for a repair. The repair man finally came today - 5 days after making the call. The repair is a major fix and needs a new compressor, which could take a week or two to come in. So tell me Sears...what have you done to help me? I asked if I could return the fridge for another - the answer I got was a definite NO. I asked if I could get a local repair man out to speed up the process and submit the bill...the answer was NO. I asked if I could get a loaner fridge (even a small bar fridge)...the answer was NO. I have 3 small...
Complaint comments Comments Complaint country Canada, Alberta, Edmonton- South Common Complaint category Consumer Electronics

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