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Don't accommodate for disability
We had an unfortunate and scary event happen to us. While driving on 95s someone threw a bolder off an overpass and broke my windshield. Thankfully it didn't go all the way through!
Our insurance Amica uses Safelite and we have window protection. However, they aren't fulfilling their appointment time they gave us. We've already had to wait 3 days. Now they called at the time they said they'd arrive, to say it's too late to do it. They gave us a new date of next Tuesday!(today is Wednesday) My husband explained again that my car is especially adapted for me with handcontrols and a ramp but the associate didn't care. When my husband spoke with a manager he didn't sound like he cared either. Don't they realize that I'm stuck home until this gets fixed!? My husband thinks they should reschedule someone tomorrow since we got bumped today or send out an extra service person. This is obviously an unusual case. I can't just jump into another car or borrow one. We are Very disappointed and will try to get Amica to get us another windshield dealer in the future.
2016 Ford Edge rear window install. Vestal NY store.
Went to appointment for rear window install on our Ford Edge SUV.
The technician came out, looked at the car and said he couldn't do the install because of the rear visor. They don't remove the visor to do the glass install because they break them. Had to go to a Ford dealer to have the visor removed. Went back to Safelite and had the glass installed.
Returned to dealer, dealer re-installed the visor and removed door panels to vacuum out the glass inside of the door. Which Safelite didn't do. Dealer noticed glass not installed properly preventing rear defogger from working. Returned to Safelite and was told that they would have to replace the new window with another.
1) Why were we not informed that a dealer needed to remove the visor?
Looking around, almost every SUV on the road has a rear visor.
2)Why didn't Safelite remove the broken glass inside of the rear hatch?
3)Why would the technician let a faulty install leave the shop?
Safelite AutoGlass complaints 247
Windshield replacement
My name is Yerby Billingslea. I have a 2019 Audi A5 that I lease out to others by way of Turo. In other words, it is an important source of monthly income. On Jan. 16, 2024, while out on lease, a client had an incident that resulted in the windshield being damaged. I immediately contacted the people at Turo to file an incident report and was instructed by...
Read full review of Safelite AutoGlassWindshield water leak after replacement. Drivers floor pan area soaked.
Cracked windshield was replaced on 12/1/2023 on WO 31351 however the technician failed to seal the new windshield correctly so water was leaking into the vehicle. I have custom fit floor liners to help collect water and snow that gets tracked into the vehicle and I did notice that I had to empty the water a few times over the winter but assumed it was from...
Read full review of Safelite AutoGlassTransponder (Referral #928601)
Good Morning, I am writing to say that although I received great service by Safelite on 2/6 to replace my windshield; I received my Sunpass statement yesterday on 2/22 on my birthday I may add, and there were several charges added to my transponder two days after my windshield was replacement and I have not been anywhere near a Toll in months. This is what...
Windshield
Had a windshield replaced May 2023, when the weather started to change there was much water on the inside of the windshield as well as a inch of water on the
drivers side carpet. The car now smells musty. We returned to Safelite the following January to have a tech look at it. He stated there was nothing wrong we should check our sunroof.
I was not happy with that explanation so we took it to another glass shop and had them replace the windshield and they told us the windshield was not sealed on either side. We again paid to have another windshield installed. We expect the money back for the first windshield and for the carpet to be cleaned and sanitized. Sincerely
Robbin Gavron
Claimed loss: One Windshield and carpet cleaning.
Desired outcome: Money back for the first windshield and carpet restored
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Windshield leaked
Had safelite replace windshield sept 2022 and reinstall to correct on 11/22. This week with the heavy CA rains my car 2019 Infiniti G50 experienced a failed electrical issue and Inifinti of Thousand Oaks service has estimated $4,500 to repair all damage to the electrical issues which are directly related to leaks in the windshield install. Tom Taylor. 7905 McLaren Ave West Hills CA 91304. Ph [protected]
Claimed loss: Refund
Desired outcome: Address your warranty and pay for damages
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Poor service/communication
After the initial appointment, I was told that the chip in my windshield could not be repaired, I would need a replacement. The technician stated that Safelite would be contacting me to set up a new appointment. I did not hear from them, so I reached out and was able to reschedule. The day of my appointment came and because of the frigid weather here in...
Read full review of Safelite AutoGlassWindshield replacement
On January 7th, 2024, I brought my 2020 Corolla to Safelite AutoGlass located at 2281 Stevens Creek Blvd, San Jose, CA 95128 Sadly, the dashboard of my car was damaged when the technicians touched it with gloves covered with windshield sealant, leaving behind a visible stain that they were unable to remove. When I pointed out to the manager and showed him...
Windshield installed incorrectly...
After my divorce in 2022, I purchased a 2020 Volkswagen Atlas from a local dealership in Prairieville, LA. Excited and eager to purchase my first vehicle without another person involved, I never noticed the windshield not having the Volkswagen emblem on it and CarFax does not put windshield replacements on the history. Many trips to the Volkswagen...
Read full review of Safelite AutoGlassManager - customer service
This is what I wrote to safelite: We booked an appointment for Saturday 11/25 and when we got to your store, the desk clerk noted that we had chosen the windshield + wiper blades. Then I asked her to remove them, soon after she quoted me the amount of $266 and I requested a printout of the quote to which she replied that she could not give me one. To our...
Read full review of Safelite AutoGlassWindshield
I had a windshield replaced in Feb of 2023, and the cover behind the mirror fell off, and tech were called and they came out and literally punched it to get it back up, it fell off again and again, with them punching it up. Finally they came out and told me that the windshield hooks are on upside down and I need a new windshield. A guy came out in October...
Read full review of Safelite AutoGlassWindshield replacement
A week ago a tech came to my place of work and replaced my windshield. He also said he had to replace my rearview mirror. He told me "it's a Nissan mirror" even though I have a Toyota. He literally told me that if I wanted a better mirror, I could go to Car Toys. As I was at work and busy, I said ok and he left. When I went to leave work, I recognized that...
Read full review of Safelite AutoGlassWindshield replacement
2014 Ford Focus. On October 9th the tech came and replaced my windshield, Noting I was already missing my driver side molding. Upon completion and then driving it, the windshield molding passenger side came loose, and I had a massive air leak. I contacted them to fix the issues. A tech came on the 16th of October and told me that the issue was a missing...
Read full review of Safelite AutoGlassIncomplete and poor workmanship on windshield repair
On October 30, 2023, I had and went in for an appointment to repair a windshield "chip" on my 2017 Chevy Trax at your Naperville IL location. I spoke with the tech. He told me when the repairs were complete "all I would see would "be like a smudge" like a bug smudge. WRONG! NO sooner did I pull out of the lot, got less than 2 blocks away, I turned around...
Read full review of Safelite AutoGlassWindow Replacement
My right passenger window was cracked due to an apparent attempt to steal my vehicle. My insurance company advised through the glass replacement on my policy I had to go through Safelight for a replacement. I filed my claim on September 25, 2023 and was advised the glass was ordered. To date, I have never hear back from Safelight and I called 100 times. Totally disregarded me. Horrible customer service. I would never use them and would never ever or recommend this company to anyone.
Rear window install
I went into a safelite location so that I could get help with an assistant to order my glass that I needed. I brought in my truck and the assistant got my Vin number of my truck and looked at my broken rear window, And helped to schedule my appointment date. So on 10/16/23 I dropped my truck early in the morning. Then on the same date I received a call from...
Read full review of Safelite AutoGlassWindshield replacement. Quality of service and damages to vehicle.
On October 2, 2023, at 1;00 PM I left my vehicle (2019 Camry XSE) at the Safelite shop on 11235 THREADSTONE LN, in Knoxville, TN for scheduled replacement of windshield as scheduled. Received text that job was completed at 2;41 PM the same day. I couldn't make a good inspection of the job due to shade and the fact that I needed to follow my Son to get back...
Read full review of Safelite AutoGlassWindshield replacement/ warranty
8/7/23- windshield replaced (car was dropped off by 9am and was there all day) 8/8/23- picked up car in the morning, no issues 8/17/23- driving on hwy and see something fly off or hit my car 8/20/23- realize what flew off was a molding pillar from drivers side 8/25/23- call the Safelite location to let them know what happened, told to come in and they...
Read full review of Safelite AutoGlassWindshield replacement
On 9/16/23 at 7:20AM I had a scheduled appointment for a windshield replacement and recalibration on my 2022 Hyundai Tucson Through my insurance agency. After the service was completed I picked up my vehicle after getting home I’ve noticed that my headliner was visible from the exterior and my sensor housing near the rear view mirror was damaged. Photos have been added
Desired outcome: I’d like the issues repaired
Windshield replacement — 2017 q3 audi
Very disappointed with the services on 8/19/2023. Windshield has smears on the bottom right (new tech that came out today 9/9/2023 confirmed) and there is a label that the first tech said would disappear after a couple of days that reads: Pinkleton - Ulta Kool (cigarette label on an Audi windshield? How offensive as an African American, senior citizen. I have been taken advantage of and I'm requesting a discount, return of funds (paid a $500 deductible) and a new windshield, ASAP, or I'll be reaching out to the BBB. Also, when the first tech struggled to detach my rearview mirror and put it back on, he put it on incorrectly and the second tech that came out today (Jason) fixed it. I've also reached out to Geico and customer service reps, today, that tried transferring me, but no one picked up. I am a tax paying citizen and I expect better from this company. I am looking forward to a swift response in getting this matter resolved.
Ms. Johnson
I should have done my own research. I definitely would not have used this company based on their low reviews! Shame on my insurance carrier for referring this company.
Ms. Johnson
The windshield has to be used and not sure what I paid $500 for?!?! Very perturbed with Geico! Maybe that's why the tech kept laughing, he realized it too!
Ms. Johnson
Please note, when I got into my car, the rearview mirror popped off -- it is not fixed! Also, why would a tech come out today with no windshield to replace? My window slot was 8 am - 12 pm and he arrived approximately around 11:30 am with no windshield, absurd! I am requesting a Caucasian to replace my windshield/ fix my rearview mirror -- and not subjecting me to hear about rocks/dirt!
What a day wasted!
Ms. Johnson
Windshield Replacement - 2021 Mercedes Benz C300 4Matic
Only availability for a replacement is on a Saturday.
I have a problem with the following:
A job being scheduled and the shop (Manaager) not knowing the parts required for doing the job or when will be available.
Knowing that a part is not available and not contacting the client for possible rescheduling. Client arrives and is turned back.
Unable to reach the manager or personel at the sheduling location.
Manager should be on top of these issues.
Victor Taitt, 20 Russell Street, Norwalk, Ct [protected])
Desired outcome: response from all and next saturday scheduling (already done)
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Safelite AutoGlass phone numbers+1 (888) 892-2342+1 (888) 892-2342Click up if you have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number Click up if you have UNsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (888) 892-2342 phone numberSchedule An Appointment Or Get A Quote+1 (877) 865-5629+1 (877) 865-5629Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number Click up if you have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5629 phone numberUpdate An Appointment+1 (877) 865-5610+1 (877) 865-5610Click up if you have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have successfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number Click up if you have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone number 0 0 users reported that they have UNsuccessfully reached Safelite AutoGlass by calling +1 (877) 865-5610 phone numberWarranty Inquiries
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Safelite AutoGlass emailscustomer.care@safelite.comCustomer Service
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Safelite AutoGlass headquarters7400 Safelite Way, Columbus, Ohio, 43235, United States
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