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Rosetta Stone Complaints & Reviews

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Rosetta Stone - Massachusetts, Mansfield - no help

Posted: 2012-11-10 by    billmitchell
Complaint Rating:  0 % with 0 votes
I purchased a version of Rosetta Stone several years ago. I went through the course one and then off an on I tr4ied to go through it again, but it stated acting up, screens going blank, cutting lessons off in the middle etc, to the point that it was not possible to continue.
I set it aside and tried again acouple of times. I recently called their customer service. They do not offer support anymore. They do not even offer strategies to follow myself that might fix it, or other people to call for help. Nothing at all. I do not see anywhere that I will not be able to get help with this after...
Complaint comments Comments Complaint country United States, Massachusetts, Mansfield Complaint category Software & Games

Rosetta Stone - Florida - product cannot be activated

Posted: 2012-06-02 by    xalupinha
Complaint Rating:  0 % with 0 votes
I have Spanish Latin America home-school Cd's which I have purchase over a year ago but never activated. I did not even know I had to activate it. Last month, I decided to purchase French level 1 to 5. After speaking with customer service I was advised not to purchase home-school level. I received my Cd's version 4 and tried to register and was unable. Today, I finally learned that I was supposed to activate my Spanish version ( which did not arrive with activation code) and that my French version cannot be used in the same computer..., I will have to purchase a new computer just to install...
Complaint comments Comments Complaint country United States, Florida Complaint category Computers & Accessories

Rosetta Stone - Fake Product

Posted: 2011-05-10 by    ST..
Complaint Rating:  0 % with 0 votes
I ordered Rosetta Stone from this website because of the price. The product came, but the language CDs were blank, there was nothing on them. I never heard back from them, and of course, lost my money....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Rosetta Stone - Massachusetts - Activating

Posted: 2011-01-26 by    TKnight
Complaint Rating:  100 % with 1 votes
I am flabbergasted with their inability to activate the software. I purchased my Rosetta Stone over a year and a half ago. I own version 3 all 5 levels. This purchase cost me over 550.00. Unfortunately, I have encountered problems with my computer which has required me to reinstall this software and all other software's previously loaded in my computer. What's worse is the receipt has been misplaced or disposed of therefore without the proof of purchase, I can no longer utilize the product and whats worse is I haven't completed levels 3 through 5. I registered the product when it...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Education

Rosetta Stone - Arizona - Unusable program after computer upgrade

Posted:    W.Worwag
Complaint Rating:  100 % with 4 votes
Program was difficult to install and activate. After another computer upgrade program stalled and did not activate no matter what. Called support. Too late. They have their own working hours. Should have called earlier. Support made me feel like a suspect...

English is not so bad but Mandarin impossible to learn without a teacher. Why would you need Rosetta Stone then?

For $630 (English 1, 2, 3, 4, 5) you'd expect more. Attempting to get my money back....
Complaint comments Comments Complaint country United States, Arizona Complaint category Software & Games

Rosetta Stone - Disorganized and rude over the phone

Posted:    Brown
Complaint Rating:  0 % with 0 votes
Their prices vary wildly and they won't honor advertisements. They call at 7:30 am to collect and threaten legal action even after the item has been paid off.Disorganized and rude over the phone....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Rosetta Stone - Bad service

Posted:    Garold
Complaint Rating:  85 % with 13 votes
Rosetta Stone advertises that they will send you a free demo. I called and told them that I wanted to learn Mandarin and if they could please send me the free demo. They tried to sell the entire program to me but I insisted that I wanted to see how the program worked with the demo. I waited over 2 months for the demo--they never sent it. I called back to ask why they hadn't sent the demo and their response was that a lot of people call up just to get stuff for free. Shortly afterwards, I purchased a language program called Language Now for about 6 times less then the first part of the program...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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