Complaint Rating:

Terrible quality furniture. I purchased a top-of-the-line leather sofa and loveseat from them 3 years ago. Within a year, the leather was cracking, even though I took very good care of it. Now, the sofa has so many cracks in it that I have to throw it out. Its just too ugly to look at. The feet,...

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Do not shop there! They sell overpriced, low quality furniture. I bought a leather sofa and love seat from them 3 years ago. I've taken very good care of both (used the leather conditioner regularly, kept out of direct sunlight), but within a year, the leather was beginning to split and...

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Rooms To Go is one horrible place to buy furniture from. I made the mistake of buying a breakfast table from them in back in September 2nd, 2008. The table came without any attachment fixture for attaching the base to the bottom. They have send in people a total of 3 times to fix the problem...

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We purchased a mattress at Rooms To Go in Frisco, Texas and the salesman told us we had 30 days to try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as...

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Incident:

I purchased a pair of couches. After about a while I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put...

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Because they are loading a truck with 15 to 20 Stops and 60 to 90 Pieces to delivery and assemble, so they are not delivering pizzas this is not mail service, this is furniture, and heavy furniture to second and third floors. plus they are not in the same zip code, they do this to save money...

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I called Rooms to Go to return a sofa that has been replaced for a second time and the second couch has the same defect (defective fabric). The customer service representative told me that RTG does not have a return policy after 48 hours of the purchase date. The RTG web site clearly says that...

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I have experienced the worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hide by using a scratch coverup. I have...

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Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe...

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I purchased a dining table set paying cash $1, 244.85 from rooms to go show room, frico, tx on 07/04/2008. The furniture was delivered after 20 days with broken chairs. I contacted the delivery office, who till today (oct 7, 2008) keep sending me broken chair/s as replacement. I contacted the...