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Restaurant.com Complaints & Reviews

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Restaurant.com - Tip out procedure

Posted: 2014-06-09 by    Very flustered Food server
Complaint Rating:  0 % with 0 votes
Over a year ago restaurant.com offered 18% gratuity of total bill after the discount was applied. As of 8 months ago they removed the 18% gratuity and replaced it with TIP YOUR SERVER ON FULL AMOUNT OF CHECK! We as servers count on that money! Since it's been removed more then 75% of people either leave anywhere from 18 to under 15% after the discount!! This is unacceptable, Servers at that point pay out of pocket when tipping the runner, busser, and bartender. We all ask that you apply the gratuity back on the full amount. At least 15%??? As for the people using these restaurant.com's...
Complaint comments Comments Complaint country United States Complaint category Food

Restaurant.com - Undisclosed Terms

Posted: 2014-01-17 by    Park7
Complaint Rating:  0 % with 1 votes
I purchased $50 "gift cards" for a restaurant that were discounted. However, AFTER the purchase, it was then disclosed that the purchased needed to be for AT LEAST $100. I NEVER spend this much money in one trip to that place, which make the "gift cards" worth about as much as dirty toilet paper....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Restaurant.com - Theft

Posted: 2013-11-07 by    JRSYCOLL
Complaint Rating:  0 % with 0 votes
Purchased many Gift Certificates and E Cards over the years...never a problem
NOW THAT I HAVE over $1000.00 in credit...I go to redeem my credits and the list of available resaurants dwindles to NOTHING!!
Along with much smaller denominations offered!!
I gave my money in good faith...and have literally been unable to obtain the certificates that I want 75% of the time
So the money I spent sits...and sits...and sits..
USELESS
I'm disgusted......
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Restaurant.com - illegal sale of certificates

Posted: 2013-04-04 by    KDD2
Complaint Rating:  0 % with 0 votes
Certificates sold on their website are not valid. They sell certificates that restaurants did not authorized
When asked they gave us the runaround clear indication of a substandard company...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Restaurant.com - Colorado, Lakewood - Horrible customer service

Posted: 2013-03-30 by    JessicaM2013
Complaint Rating:  0 % with 1 votes
We purchased a coupon from Restaurant.com for the Nite Owl Bar and Grill. The coupon cost $10 for $25 certificate. We previously visited this place for their Sunday all-you-can-eat. Today, we had a server/bar tender that I have never seen since we only go on Sundays. When we went to use the coupon towards our bill she said she never heard of it and that none of their coupons are accepted on weekends. Well, that's not what it says on my coupon! She then said "what do you want a free meal and have me cover the rest because that's what going to happen." I was so insulted. The worst...
Complaint comments Comments Complaint country United States, Colorado, Lakewood Complaint category Food

Restaurant.com - They refuse to respond at all and have not refunded my money

Posted: 2013-01-24 by    Miloviche
Complaint Rating:  0 % with 0 votes
I was duped into spending $30 on Restaurant.com (Specials) coupons. They told me I could purchase $100 worth of wine from OrderWineDirect.com.

The coupon was $15. The catch: You have to spend at least $200 to get the $100 savings. No big deal. I was OK with that. However, OrderWineDirect.com does NOT ship to the state of OHIO. They failed to tell me that before I spent $30 for 2 coupons. I’ve asked for a refund of my money back. They refuse to respond at all and have not refunded my money. I have $200 worth of OrderWineDirect.com coupons that I cannot use. Very frustrated....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - Coupon not valid for OHIO

Posted: 2013-01-23 by    bearsareone
Complaint Rating:  0 % with 0 votes
I was duped into spending $30 on Restaurant.com (Specials) coupons. They told me I could purchase $100 worth of wine from OrderWineDirect.com.
The coupon was $15. The catch: You have to spend at least $200 to get the $100 savings. No big deal. I was OK with that. However, OrderWineDirect.com does NOT ship to the state of OHIO. They failed to tell me that before I spent $30 for 2 coupons. I’ve asked for a refund of my money back. They refuse to respond at all and have not refunded my money. I have $200 worth of OrderWineDirect.com coupons that I cannot use. Very frustrated....
Complaint comments Comments Complaint country United States Complaint category Food

Restaurant.com - Buyer beware, not a good deal at all

Posted: 2013-01-23 by    malker
Complaint Rating:  0 % with 0 votes
There is no deal for the consumer here for the most part. Spent $10 for a $25 certificate. I had to spend at least $35 for the dinner... but of course due to the restaurant's menu prices I had to spend $45 ...then had to pay a high NY tax rate on that...and tip of 18% was automatically added to $45 bucks dinner for two (for practically no service)...and for cheap Mexican food.. Where is the deal ? Perhaps if you are spending 50 on steak and lobster it would have been worth it, but then again... for 2 dinner's I would have had to spend $100...so buyer BEWARE!!...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - Don't risk your money

Posted: 2012-12-20 by    Biaceon
Complaint Rating:  0 % with 0 votes
Don't risk your money. I bought a discount coupon for a local restaurant, then when I went to use it found out the restaurant the coupon was for had gone under 6 months earlier and was under new management. Asked for my money back from Restaurant.com but never heard from them....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Restaurant.com - I bought once from them and the restaurant wouldn't accept my cert

Posted: 2012-12-15 by    Brion
Complaint Rating:  0 % with 0 votes
I bought once from them and the restaurant wouldn't accept my cert. Even if they had done that, there are minimum spend requirements that don't make the $$ off equal out to anything other than a % off your meal. Add to that that there are tons of restrictions and zero customer service from restaurant.com itself and you've got a bad deal.

Stay away....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Restaurant.com - Avoid this one at all costs

Posted: 2012-12-10 by    Darpune
Complaint Rating:  0 % with 0 votes
If you are familiar with the term "bait and switch" or would like a perfect example or education of it then buy a coupon from restaurant.com. I did!
Not at all as described-not even close.When I called for a refund within 10min after they charged( I paid through paypal) and was instantly offered a $100.00 coupon, it was like the rep had a script! I refused it by stating the last thing I wanted to do was continue doing business with a company whose first transaction was fraudulent!
Currently involved in a PayPal dispute after Restaurant.com responded with they do not refund...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - No response from customer service

Posted: 2012-12-02 by    Ogamule
Complaint Rating:  0 % with 0 votes
Restaurant wouldn't accept because they said they were losing too much. No response from customer service. Wasted my money....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Restaurant.com - Restaurant.com has a Class Action Lawsuit pending in the State of Florida

Posted: 2012-11-26 by    Sizzame
Complaint Rating:  0 % with 0 votes
Currently Restaurant.com has a Class Action Lawsuit pending in the State of Florida (March 17, 2011) for signing up companies that don't even exist or are Out-Of-Business and listing them on their webpages for consumers to purchase their certificates. Merchants complained in several States because restaurant.com is selling more certificates then the merchant agreed to, Instead of having a 90-Day expiration on each certificate, Restaurant.com changed the expiration to "Never Expires" on certificates without the knowledge to merchants and if the merchants refused to accept the coupons...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Restaurant.com - Advertising

Posted: 2012-11-25 by    Bill Monson
Complaint Rating:  0 % with 0 votes
Currently in the State of Florida as of March 17, 2011 there is a Class Action Lawsuit filed against Restaurant.com Customers Who Allegedly Purchased Restaurant Coupons At Closed Restaurants in Florida File Class Action Lawsuit Complaint Against Restaurant.com.

A class action lawsuit complaint has been filed against Restaurant.com, Inc. (“Restaurant.com” or ”Defendant”) in the Circuit Court of the 11th Judicial Circuit in and for Miami-Dade County Florida (styled Cristy Cora v. Restaurant.com, Inc., Class Action Case No. 11-08065CA), alleging, among other things,...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - Disaster and frustration

Posted: 2012-10-03 by    Koomlade
Complaint Rating:  0 % with 0 votes
DISASTER AND FRUSTRATION. same story as others. STAY AWAY....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - Stay away from these crooks

Posted: 2012-09-21 by    Kimooke
Complaint Rating:  0 % with 0 votes
I bought the savings certificate from restaurant.com for Viiolas in Quincy. !$10 for a $25 certificate. The comments were all fantastic. When our party of 3 arrived we were told they did not have the veal, beef, or chicken listed on the menu. (hadn't been delivered that day). Turns out they are going out of business. We were told this after our arrival. The wonderful waitress accepted our certificate (Thank you), but shame on restaurant.com for not using due diligence in restaurant reviews. I wonder who on the staff of restaurrants.com actually verified all those comments of excellence....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Restaurant.com - Illinois, Arlington Heights - Won't allow eGift cert redemption

Posted: 2012-07-01 by    HonestCustomer7
Complaint Rating:  100 % with 4 votes
Their website shows certificate availability, but will only allow purchase by "new money" via credit card and will not allow you to redeem an eGift certificate (which I previously purchased from them directly via credit card) for the purchase. The only reason I have eGift certificates is because restaurants for which I previously purchased gift certs (BY CREDIT CARD) went out of business, and restaurant.com refuses to give refunds but assures you that you will get an 'even exchange' of an eGift certificate to use on future purchases. This is a total scam -- if it is not illegal,...
Complaint comments Comments Complaint country United States, Illinois, Arlington Heights Complaint category Online Scams

Restaurant.com - Don't be surprised when a restaurant shuts the door on your coupon to save themselves

Posted: 2012-06-29 by    Piledis
Complaint Rating:  0 % with 0 votes
After speaking with two restaurants in my area who got involved with restaurant.com here are some very negative highlights: For small businesses this is a very expensive deal to participate in ie: to attract new customers through greater exposure and price incentives. It does not preclude existing customers from super-clearance pricing nor does it take into account any of the product's minimal or major daily market price increases. Lenghthy expiration dates and profit at -0 to just meeting overhead for the businesses involved is a recipe for disaster. Can these small businesses dependent on...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Restaurant.com - Indiana, Arlington Heights - unauthorized issuance of coupons

Posted: 2012-06-26 by    TuyaB
Complaint Rating:  60 % with 5 votes
DO NOT BUY ANY COUPONS FROM RESTAURANT.COM. This business is complete scam. They issued dining Coupons of our restaurants without our approval. Asked them to stop, but they are still doing it. None of the proceedings from sale of coupons came to us. Imagine people's disappointment when they told that we are not honoring anymore the Restaurant.com's coupons....
Complaint comments Comments Complaint country United States, Indiana, Arlington Heights Complaint category Scam & Fake Checks

Restaurant.com - Scam

Posted: 2012-06-04 by    JShackleford
Complaint Rating:  33 % with 6 votes
Received a $50 "gift certificate" with purchase from drugstore.com. Logged onto restaurant.com. In order to redeem the certificate at a local restaurant, I have to spend at least $50 out of my own pocket. This makes me wary to do business with the restaurants that list with them. Do they know what a rip-off this is?...
Complaint comments Comments Complaint country United States Complaint category Food

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