Shoney's North America
reviews and complaints

Food and customer service was horrible at Dothan Al location. Bar was missing items and they were slow to respond to request. The “hostess”” Sharquita had a very nasty attitude! I started to walk out once I got there but my kids and I were hungry and we had just made it back from out of town. I also heard her complain about not putting a certain amount of food out etc [protected] call me ASAP

Last Sunday December 11th my friend and I stopped at the Shoney's in Arkadelphia Arkansas. She ordered a chili which was okay and I ordered a hamburger. When I got the burger it was cold. I was really disappointed in this and I ate it anyway because we were in a hurry. I thought you should know that the people there were unconcerned about it. Also it was freezing cold inside and we asked if they would turn the air conditioner off because it was 46° outside and they said that they had no control over it. We will never ever eat there again.

My wife and I stopped in to the Shoney"s in Jasper In and appeox 1:40 local time today for a buffet meal and were seated and the waitress asked us for our drink order. At this time it appeared that the breakfast bar and lunch bar were both operating. We went to the salad bar and both got a salad. When we got back to our seats, the waitress came by and left a ticket for $26.50. We ate our salad and while I was finishing mine, my wife went up and got three chicken legs and returned to her seat. She started eating the first leg and another waitress came to the table and scolded my wife for getting the chicken legs before the lunch bar had been fully stocked and utensils placed in the food trays. She said it would be 10 minutes before it was open. Our waitress then came up, took our ticket and returned with tjhe ticket now having 3506 on it circled. I asked her what that was for and she said that was the price for the lunch bar, which supposedly wasnt open yet. I told her we werent waiting and if she had told us that when we were seated. we would have left. I told her I would pay for the two salads and her iced tea and the waitress said I had to take it up with the person at the cash register. The gal at the front register told us that when we were seated, it was still breakfast bar time.

We werent told that nor told what the price was and if it was breakfast only we would have left. So we got 1 salad each, three chicken legs and 1 glass of iced tea and were made to pay for two breakfast bars and the tea.

That is ridiculous and if we were close to changeover, we should have been made aware of that

t

Customer service was tragic. I wasn't greeted. I was walked half way to my table. My son never got a refill. I was overcharged, was not provided an itemized receipt. I need a complete refund!

Good morning,
My husband, Sister & I discovered Shoney again after years of not going. We lucked up on your Donelson, Tennessee location about 8 months age. We even went for Thanksgiving. the buffet for Thanksgiving was so wonderful. The many times we went to shoneys within the last 8 months It was like one of our favorite places to eat at. Bragged to everybody about it.
Tonight at 5:30 we went to shoneys. The food was awful. Chicken dried out. Broiled fish stuck to pan. Gravy turned to Glue and turned black. Shrimp prior to tonight was butterfly shrimp tonight it was popcorn shrimp's cremated. Macaroni and cheese had sat on bar so long it was stuck to pan. Normally Macaroni Salad is the bomb. Tonight it was yellow all stuck together Nasty. We all 3 had ordered the the bar. Wrong thing to do. My sister got her a place took one bite of something sent it back she go the crispy fish off menu Which was very good. it came and it was beautiful. I then resorted to just nibbling on macaroni salad. Finally I called the waitress over told her i was not eating what I got off the bar. Just to take it off my ticket. the manager came over . She wanted to know what was wrong with all on my plate. I had to go over all that was nasty on my plate. then I told her just charge me for the little mac salad i had. she said well do not go back to the bar for anymore. I told her to just take what I had I didn't want it anyway. she took it and charged me 2.49 which that's ok. My husband is 85 years old he got the bar. he mostly ate the fruit. I have to walk with him to the food bar due to he is on a walker. Manager comes up to me and says Remember don't get anything off the bar for you. I looked at her and said I didn't plan on it. long story short. we loved shoneys till today. If you have new management and she down plays the food bar. you are going have a lot of people stop going Shoney's. we live in the east Nashville area and always say how we wish they opened back up. What I would love to say to you. They really don't need to down play the bar to save money. Please bring the old bar back. it is a classic place. The employees used to be courtesy wait staff and hostess.. What happened.
Also, They had on door Credit Cards only? When ticket came up the waitress said it will be 15% or 20% for time is only choice. I said NO I will leave a Cash tip. That is wrong how she presented that as well. If you don't know about the cash only you would unknowingly leave tip on ticket. Lets bring the old shoneys back. Please if your going to cut back this is not the way to go about it. Thank you Very much for your time. SS

Sumter s.c. our family have been in three times in the last 6 months and attempted to dine . once at 25 min.before closing to be told you cant eat ..we close in 25 min. another time last week at quarter till same response with rudeness and the other time we were told we could not enter without a mask and no offer to give us one and we asked for a mask to be told no... we wondered how we would eat with a mask on Stupid Just Stupid will never go to that location again They seemed to be prejudice to all of us poor rich white people! SAW the same thing happen to your conway location before it closed llll poooor service and Lazy employees who just want a check

We went to the Shoneys in Charleston wv on Sunday 5/16/21 and had one of the worst experience. After standing in line for over 30 min with more than half the tables empty and complaining about the wait along with several other people we were seated..Once seated we were informed we could not order from the menu and the buffet was all that was available. They didn't have enough staff to wait tables and bring drinks..If you are not prepared to serve customers then they should not open for business until they do..this was one of the worst experience i've encountered at a restaurant.

This restaurant chain is now charging 3% for consumers to use their debit or credit card. There passing a business expense on directly to consumers, and we find that unacceptable and will not use this restaurant any longer. The fact that this restaurant wants to charge 3% on top of the bill for their consumers to pay the bill, is completely in utterly unacceptable in we as consumers must stand up against this practice by businesses.

I use to love going to shoneys but after tonight I will not go again. The food I ordered, I saw the guy warm it up in microwave 3 times while I waited.i didn't see but one person was in there and I dont understand why he was doing that for my Togo order. It wasn't good when I ate it . I'm very disappointed .it use to be a good place with good food now it's not anymore.