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Progressive Insurance Complaints & Reviews

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Progressive Insurance - Ohio, EUCLID - Roadside assistance agent

Posted: 2015-02-21 by    SYLVIA PARKS
Complaint Rating:  0 % with 0 votes
Progressive set roadside assistance agent to jump start my car upon arrivel he procedeedto tell me my apartment building was a dump and everyapartment had bed bugs iwas very insulted my apartment has no bugs and i have lived here for 30 years i think he was very unprofessional and i resent his comments i paid 55. 00$ for this insult i really want my money back...

Progressive Insurance - New York, florida - bad insurance

Posted: 2013-05-14 by    victimofprogressiveins
Complaint Rating:  0 % with 0 votes
progressive is the worst ( THE WORST ) car insurance ever, EVER even you do have a good driving record every six months your premium goes up, and they have the audacity of blaming the state, I've been with them for more than a year, i have a 2002 Chevy with only state requirement with a $1000 Deductible, so for the 11 years old Chevy with 195 thousand miles i am paying $166 every month for now, but in June it will go up to $176 for only PIP. I don't even carry coverage for them to fix my car if i got into in accident, i will have to fix it myself. And when i talked to Erica one of the...

Progressive Insurance - Pennsylvania, Delta - Non-fault accident

Posted: 2013-02-06 by    xx_frankc_xx
Complaint Rating:  100 % with 3 votes
I have had Progressive for 2 and a half years now. I have my home, autos & bike on with them. I haven't had not one claim till last week. I slid on black ice and hit a tree in my 2001 Dodge Ram 1500 on the night of Jan 28 2013. This truck was emaculate before that. I called the next morning to make a claim. It took a week for a rep to get to me. They want to know these things before they can help me. Accident scene, Where I was coming from?, Where I was going?, Who I was going to see?, For what reason?, Their name number and address. My phone carrier & last months phone record, My girl freinds...

Progressive Insurance - Claim Complaint

Posted: 2012-10-05 by    advocate4me
Complaint Rating:  100 % with 3 votes
My car was totaled by a shipping company who was shipping my vehicle about 400 miles. The driver hit my car on something and totaled it. The driver and company had Progressive Insurance.At first Progressive was very understanding, polite, and made me feel that they were going to promptly take care of this situation. I was promised a rental car for at least a week. 1 day later Progressive notified me that the rental car would not be covered because since my vehicle was being shipped, it was considered cargo and that meant no rental car for me. They compared my car to cabbage, melons, and some other...

Progressive Insurance - Texas - boat motor

Posted: 2012-09-19 by    p rizzo
Complaint Rating:  100 % with 3 votes
I took my boat in to have repairs after hitting something under water my prop was broke and the crank shaft snapped due to the impact. I had 3 boat machanics backing me on the claim. After several weeks of progressive doing a long investigation they turned the claim down. After requesting a written report they told me they didn't have one just field note and it would take a supena to receive that. i am still dealing with them trying to get something in writting on how the got that conclusion. NEVER USE PROGRESSIVE INSURANCE THEY ARE A RIPPOFF...

Progressive Insurance - Wisconsin - incompetence

Posted: 2012-08-08 by    Good Day everyone
Complaint Rating:  100 % with 4 votes
Been with Progressive for 15 years (autos, boat and umbrella policy). Submitted a claim in June 2012 for $2900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My crusader 350 engine only had 1080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators who are obviously struggling to justify their existence within the company.

My port engine has the same hours and is fine (it did not have...

Progressive Insurance - Georgia, Warner Robins - Homeowner's policy

Posted: 2012-07-16 by    BitterBusiness
Complaint Rating:  0 % with 0 votes
Visit http://www.thebitterbusinessbureau.com for all information pertaining to this complaint.

There is too much information to put everything here. This website contains all the information gathered while pursuing a homeowner's claim that was denied. I believe you will find the information helpful if you are having problems with a homeowner's claim which is why I am doing this, this way.

If you are having a bad experience, the best thing you can do is gather all reports, communications and notes when making your case.

Thank you, and I hope...

Progressive Insurance - Florida, West Palm Beach - Auto Repair

Posted: 2012-06-05 by    sunnired
Complaint Rating:  100 % with 1 votes
Car went in for minor front end repair from an accident; 2009 VW Jetta Wolfsburg. Came back with hood and lights all wrong. Hood seemed too long/hooded over the headlights. It appears they used non-oem, perhaps used/refurb parts. Doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking battery out either. Stereo doesn't work now, which was working when I dropped it off, but of course the stereo now not working as soon as I pick it up is all just a big coincidence. What a crock.
Please, whatever you do, do NOT take your vehicle here...

Progressive Insurance - Beware of Progressive Insurance Company

Posted: 2012-02-23 by    Nessi
Complaint Rating:  33 % with 3 votes
My son had an accident with my car on May 13, 2011. Although I had full coverage, progressive would not pay because my son was using the car to deliver a pizza and according to my policy, underknown to me, I am not covered if the car is being used to deliver goods or services.

Although I was quite unhappy, I had to accept this decision. My car was a total loss so now I am stuck with a $6600.00 balance on my loan and no car.

I turned in the plates for the car on May 26, 2011 and called Progressive to remove the car from the policy on May 27, 2011. I was instructed to...

Progressive Insurance - New Jersey, Parsippany - Racism

Posted: 2012-01-10 by    CatDiddles
Complaint Rating:  67 % with 3 votes
My friend (who is half Asian with an American name) applied for a position in Claims. He passed all their tests and phone interviews. He was then scheduled for the final in person interview. While he was in the waiting room, the two hiring managers came out of the back office and their jaws dropped to the floor. They interviewed him but he did not get the job. You see, there are no minorities working at that office location. NONE. They said they will get back to him in a week but when my friend left countless messages and emails, they were all ignored. DO NOT waste your time applying for a position...


Posted: 2011-12-14 by    BLAKEYWENDELL
Complaint Rating:  100 % with 1 votes

Progressive Insurance - Ohio - Dishonest Vehicle Evaluation

Posted: 2011-11-27 by    Disgruntled Accident Victim
Complaint Rating:  67 % with 6 votes
A little over 2 weeks ago I was “rear-ended” by a Progressive- insured driver. When they determined that my car was totaled, they offered me a settlement amount that was $1500 below NADA (National Automobile Dealers Association…the accepted guideline used for determining used car value among most auto dealers and insurance companies) and $1200 below Kelly Blue Book price (a more commonly known pricing guide used by consumers). When I questioned the amount…they told me that was their offer and they would not budge on the price. “Take it or leave it.”

Progressive Insurance - New Jersey - Mishandling of Claim

Posted: 2011-07-01 by    cafequeen808
Complaint Rating:  100 % with 3 votes
I have been a client of Progressive since 2008. On May 12, 2011 I was driving to work when another driver made a left turn across 3 lanes of oncoming traffic smashing into my car. My car caught on fire and, both, myself and the other driver were taken to the hospital in ambulances. The accident was rather serious and it is amazing neither one of us were seriously injured or killed. The other driver was issued a ticket and admitted to police that she was at fault. Later that day an adjustor called me to gather the preliminary facts surrounding the accident. Immediately he was convincing me to drive...

Progressive Insurance - North Carolina, Charlotte - non payment for damages

Posted: 2011-05-25 by    spaleta
Complaint Rating:  100 % with 1 votes
Reenctly I had boat engine damage . The bottom of the engine hit a submerged item and damaged the bottom and the engine power head. The mechanic at the Marina stated that the power head damage was due to the bottom of the engine being hit. Progressive refused to pay for the power head repair of $3, 000. Progressive has great premimum prices but horrible coverage.
I have since cancelled the policy and reported them to BBB....

Progressive Insurance - 24.03 % rate hike

Posted: 2011-05-18 by    pbz
Complaint Rating:  50 % with 4 votes
My wife & I have been with Progressive car insurance for over 16 years. This last month 4/11 they raised our premiums by 24%. I called and asked why. We have a perfect records meet all the requirements as customers...no accidents, pay on time, etc. We cut costs a year ago due to the economy.

We called another insurance company (All State) & sure enough we were able to get the same rate we have been pay with Progressive and we did not even have the customer loyalty program yet!

Remember Progressive will not work with you PERIOD! I've tried. They seem very indiferent,...

Progressive Insurance - Alabama, Madison - Nothing but &Gotchas&

Posted: 2011-04-28 by    Taken!
Complaint Rating:  100 % with 2 votes
Do not trust your security to this company. We purchased "renter's insurance" after moving and awaiting our home construction to be completed. The tornado of April 27 tore the roof off the home where we are staying, our possessions to be covered by Progressive Home Advantage. Fortunately we were able to preserve most of our belongings and we had help trying to put on a tarp over the home. I called Progressive to simply find whether we were covered for any hotel room costs since the home became unlivable with no electricity, water and only a tarp roof. They said we weren't in their system...

Progressive Insurance - Ohio, Vandalia - refusal pay for damages and cover rental van after admitting responsibility

Posted:    kathy
Complaint Rating:  60 % with 5 votes
The driver who has progressive insurance hit 3 vehicles, an ambulette and 2 pillars on the building. They have admitted responsibility. I was the second person to file a claim with progressive, but they are not going to pay for any of the damage to my van. I am confined to an electric wheelchair and will now be confined to my house because progressive will not even cover an accessible van with hand controls for me. It is bad enough that I am going to have to pay the deductable and then my insurance pay for the damages to my vehicle. Progressive should at the least be held accountable for getting...

Progressive Insurance - Missouri - Claims Adjuster

Posted:    verrante
Complaint Rating:  67 % with 6 votes
I set up a time for a claims adjuster to come to my home and appraise the hail damage to my car. The time was set for sometime between 9 am and 2 pm (wow, i wonder what MY clients would say if i scheduled a meeting for somtime within a 5 hour window!!! WTF?)

I waited around all day until 2:18 pm and decided to give Progressive Insurance a call to see where the adjuster was. The adjuster called me back shortly and informed me that I was not even on her calendar for today and asked me if I would be available tomorrow?!?!?!??!??!? Holy WTF!!!

I was called back by the...

Progressive Insurance - Awful company

Posted:    Eva
Complaint Rating:  75 % with 4 votes
My vehicle was involved in an accident over 5 months ago. I took my vehicle to the collision shop for repairs. The work was not done. A check was sent to the collision shop. I was to sign the back of the check and endorse it to the collision shop. I was not made aware of this by either the collision shop or Progressive. My name was miss spelled on the claim and on the check that was sent. The collision shop forged my name in order to cash it.

The work was not done and I was told to come pick my truck up or they were going to sell it. I went back to Progressive who told me to fill...

Progressive Insurance - Consumers, we should band together and file a class-action lawsuit.

Posted:    Valerie
Complaint Rating:  100 % with 4 votes
I signed on with Progressive only to find that the bill I received was a lot more than the quote they gave me. I went ahead because I really needed to be covered asap, with the intention of changing insurance companies as soon as possible in mind.

At renewal time I chose not to renew and went to another company.

Next thing I know a bill for the next billing cycle shows up and their claim is that "in the fine print" it is stated that you MUST stay the entire year, and that if you choose to leave within the first renewal period that they may bill you for the balance of...

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