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PNC Bank Complaints & Reviews

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PNC Bank - Sign-up bonus is a joke.

Posted: 2014-09-19 by    Unhappy Customer #10000
Complaint Rating:  0 % with 0 votes
PNC will do anything to get out of paying sign-up bonuses. Also, employees do not give full and accurate
information. I set my account up with
Elka Jones at the 56th St branch in Indianapolis. She told me that I would quality for a $200
bonus if I direct deposit at least $2000 per month. No problem. Got my direct deposit all set up and
everything was good. Almost three months
later, I still hadn't received my bonus payout.
So I emailed Elka Jones. I had to email her twice during the course of a
week to get a response, which was "I'll...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Account Closure

Posted: 2014-04-13 by    Stayaway3
Complaint Rating:  100 % with 1 votes
PNC was a good bank at one time but not anymore. My debit card was skimmed and they did nothing. I contacted the police and they found out who it was. I then opened a smart card which took 2.5 weeks to receive. Then there was no way to change the password because PNC does not know how to fix it so that you would not have to use you ss#. The branch manager was a complete idiot and started calling me names and they did nothing about it. But, they did close my account after 25 years and shut down my debit cards so that I could not access my funds. STAY AWAY FROM THIS BANK!!!...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Theft

Posted: 2014-03-20 by    Donald Cope
Complaint Rating:  0 % with 0 votes
A few years ago my sons added me to their bank accounts so I could handle their local finances as they were deployed to Iraq. Not long after their return one of them overdrew his account and PNC took the money from my account to cover the problem. I went into the bank and asked how they could play Robin Hood and steal from me to cover my sons account. Basically I was told to get lost. Last week another problem on the other sons account in the amount of 200.00 and again they took it from me and then this week the other son was 241 in debt and again it was taken from me. Last year when this happened...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Lost 5,000 check

Posted: 2014-03-15 by    John Magnusson
Complaint Rating:  0 % with 0 votes
We put a check in the ATM and received an image receipt for a deposit. The check had 2 signatures on it and only one person on the account. So instead of a phone call to ask the second person to verify their identity they told us the check was deposited and then withdrawn and we can't have it back. It's now an image that is in a back room where they handle return items, either in Pittsburg or Columbus, they weren't sure. The manager assured us that she would speak to someone after 3 days and their was a slim chance that they could intercept the "image". Then the image would...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Virginia, Fairfax - not hold true to there word

Posted: 2013-08-22 by    ltmfdout2
Complaint Rating:  0 % with 0 votes
I open my account back in march I was told along with co workers that after 60 days with direct deposit and a minimum of 1500.00 in account we would get 100.00 after I was told by the branch manager and the rep that signed me up I met all the reguirmednts and now I don't that added other requirements, I email the branch manager that said I met the requirements wouldn't return my phone call or email and refuse to honor what they said. So I've decided to close my account and would advise everyone not to do business with
Pnc bank...
Complaint comments Comments Complaint country United States, Virginia, Fairfax Complaint category Banks

PNC Bank - Michigan, Detroit - Refusal to accept my deposit

Posted: 2013-07-01 by    Tommy Lee Perry
Complaint Rating:  0 % with 0 votes
I attempted to deposit $422 in coins and the teller told me that li had to call her a day before I attempt to bring coins to the bank. She went on to tell me that she did not have any where to put my coins. Therefore, she did not accept my deposit. The teller displayed total attitude. Her behavior was totally unacceptable and should not be alloyed in a place of business....
Complaint comments Comments Complaint country United States, Michigan, Detroit Complaint category Banks

PNC Bank - Ohio, Westerville - Poor Customer Service

Posted: 2013-05-07 by    angelica47
Complaint Rating:  0 % with 0 votes
I went to cash a check and have never received service so poor. I understand why PNC bank has such a bad reputation! I will look elsewhere for my banking needs....
Complaint comments Comments Complaint country United States, Ohio, Westerville Complaint category Banks

PNC Bank - Ohio, Painesville - Discrimination

Posted: 2013-01-31 by    PamelaJL
Complaint Rating:  0 % with 0 votes
I asked the teller to make a copy of the check; while it was still attached to the letter it was received. The teller was very polite and completed the request. I wanted to deposit the check while receiving money back. He asked the teller next to him if that was OK; she stated that the manager would need to OK that. He repeated his co-worker’s response and stated that he would ask the manager to approve. This branch office has all glass windows, very small area. I could see the teller interrupt the manager and another staff person to ask if she would approve this money back. The teller returned...
Complaint comments Comments Complaint country United States, Ohio, Painesville Complaint category Banks

PNC Bank - Alabama, Birmingham - FRAUD

Posted: 2013-01-05 by    lollie2
Complaint Rating:  0 % with 0 votes
Was told by PNC we could refinance our home, they denied us because they said no one was holding our PMI, for which we pay $200.00 per month. We have gotten nothing but the run around! They are liars, underhanded and incompetent. It seems that the ones that are still paying their mortgages on time with a ridiculous interest rate, are the ones being screwed by this company and The Obama Administration!...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Banks

PNC Bank - Alabama - Employees & Culture

Posted: 2012-10-30 by    sjocr
Complaint Rating:  0 % with 1 votes
My wife is an employee of PNC Bank employed as a Business Banker based out of the Prattville Branch in Alabama. Her supervisor is Les Pasternack in Birmingham. I tried to contact Mr. Pasternack but to no avail since he seems oblivious to these activities and while perhaps not condoning them has allowed them to take place.

We recently located to Prattville, Alabama as part of a corporate relocation and job transfer. My wife and I were both excited to be in Prattville and have her start this new job. Over the course of this time things have significantly deteriorated and unfortunately...
Complaint comments Comments Complaint country United States, Alabama Complaint category Banks

PNC Bank - Georgia, Atlatna - Embezzled Money

Posted: 2012-10-01 by    ericb22
Complaint Rating:  100 % with 3 votes
Had a teller maching at this location tell me it could not process a fast cash withdrawl, it spit my card out and then spit out a withdrawl slip. Never gave me any money. I called the bank to ask if they could do anything about it. At least, do an investigation. What I got was news to me, THEY DO NOT MANAGE THEIR OWN TELLER MACHINES. IT'S SOMEONE ESLE. I was told that I could fill out a form, and if they found some money they would credit my account. The Branch has lousy customer service and I will be pulling all my money from the bank ASAP. I work in IT, and know that a Teller machine programed...
Complaint comments Comments Complaint country United States, Georgia, Atlatna Complaint category Banks

PNC Bank - PNC BANK tried to rip me off

Posted: 2012-09-20 by    Krimex
Complaint Rating:  0 % with 0 votes
This whole issue started feb.17th.i never received items i ordered through the mail.i called pnc bank about it, and they said no problem.they gave me the money back, and i had to sign papers when i received them.

april came, and still no papers.i called tem to tell them.they said they'd send them.in the meantime - i wrote a letter to them explaining everything that happened so they could get their money.

finally in may i received the affadavit.i signed them, and sent them another letter in full detail of all the information they needed to investigate.
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Refusal to grant bonus points

Posted: 2012-08-22 by    Tambruke
Complaint Rating:  0 % with 0 votes
Upon receiving a credit card invitation with a 50, 000 point bonus offer, I returned an application and used my card. I subsequently called twice to inquire about the bonus points and was told both times they would be credited to my account in a few weeks.

Today I was told I had neglected to include a registry number with my application and therefore I was not eligible to receive the bonus. I objected to being penalized because of a simple clerical oversight but your representative was adamant, insisting this could not be resolved.

I can’t believe your bank would...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - New Jersey, East Windsor - PNC BANK TRIED TO RIP ME OFF MY OWN MONEY.

Posted: 2012-08-16 by    SHAYNA666
Complaint Rating:  0 % with 0 votes
this whole issue started feb.17th. i didn't receive a couple of items in the mail, so i called pnc bank about it. they said they'd take care of it. they gave me the money back, and i had to sign papers when i received them.

april came, and still no papers. i called them, and they said they'd send them. in the meantime - i wrote them a letter explaining in full detail everything that happened.

may comes, and finally the affadavit arrives. i sent them back with another letter in full detail of things.

to this day, pnc bank says i owe them...
Complaint comments Comments Complaint country United States, New Jersey, East Windsor Complaint category Business & Finances

PNC Bank - North Carolina - PNC wont close my account

Posted: 2012-04-19 by    markw707
Complaint Rating:  50 % with 2 votes
I moved from NC to TN. I called to close my PNC account, but they didnt answer the phone. My account went negative so they started charging $7 per day. I finally got thru to a person at PNC. He said I couldnt close my account until it had a positive balance. I said how can I know what to pay since there is.a.daily penalty? He said.to just pay six extra days and mybe it will be enough. PNC received $7B in bailout money and now they abuse the people they got it from....
Complaint comments Comments Complaint country United States, North Carolina Complaint category Banks

PNC Bank - Customer Service and Policies

Posted: 2012-04-14 by    dadsson
Complaint Rating:  100 % with 6 votes
PNC - Dishonoring the elderly and recently departed.
If you are elderly, dump PNC. If your parents are elderly, urge them to do so. My 88 year old father (living independently near Pittsburgh with no family nearby) had the foresight to take me to a PNC branch in March 2011 and add me to his account. In June he broke his leg. The ambulance took him away and he never saw his home of 54 years again. The injury resulted in a series of surgeries, hospitalizations, and complications that ultimately led to his passing in Dec 2011. So in June, I suddenly had to get visibility on his (very limited)...
Complaint comments Comments Complaint country United States Complaint category Banks

PNC Bank - Georgia, Dunwoody - Bad Bank

Posted: 2012-04-03 by    ButlerBB08
Complaint Rating:  100 % with 2 votes
I have done my banking services through a small-town family-owned bank since I was 12 and NEVER had a problem. Now that I am a grown adult- starting out my career, I opened my first "Corporate" Bank Account around a month ago...And it has been a headache ever since! First off, the Bank Manager who opened up my account at PNC Bank in Dunwoody, I find out a week later, keyed in my Social Security # wrong (mistyped the last number)...Boy! Let me tell you! I have received NONSTOP Emails-Phone Calls-Mailings from the Government-Homeland Security, stating I am under their radar for providing...
Complaint comments Comments Complaint country United States, Georgia, Dunwoody Complaint category Banks

PNC Bank - Pennsylvania, Pittsburgh - Lack of customer service knowledge

Posted: 2012-03-31 by    ajm13x
Complaint Rating:  100 % with 2 votes
I put a stop payment on a large check coming through on my account. I was reassured my the man helping me that I had nothing to worry about. I
Must of asked him a million times if he was sure because I hate overdrafting. And I have been cautious with my money. I go and pay bills as
Put gas in my car and food in my families mouth. I wake up
To see I have 8 dollars in my account with a 50 dollar gas pending. iCal to get help and the guy said who I spoke to before couldnt of know what kind of check I had out and it was considered a paper check, not electronic. And I began
My...
Complaint comments Comments Complaint country United States, Pennsylvania, Pittsburgh Complaint category Banks

PNC Bank - Kentucky, Louisville - tampering with account

Posted: 2012-03-19 by    PNC VICTIM OF 15 YEARS
Complaint Rating:  100 % with 1 votes
I have had the exact same PNC checking account for OVER 15 years now, this account was opened for the exclusive purpose of DIRECT DEPOSIT...which I have ALSO had the EXACT SAME DIRECT DEPOSIT ORDER ON THIS ACCOUNT FOR FIFTEEN YEARS AS WELL. I have run approximately 40 to 50 thou thru this bank! For years and years it only took 24 hours, sometimes less for the deposit to register to my account...as of late for the past several months, it has been taking 3 to 4 days for the direct deposit to credit to my account...I complained about this matter, which PiNC attempted to "blame" this issue...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Banks

PNC Bank - Pennsylvania - Unfair Charges

Posted: 2012-03-14 by    DHarper013
Complaint Rating:  100 % with 1 votes
On March 8, 2012 I had enough money in my account to cover all charges made through March 12th. On March 9th, PNC charged me $72.00 in overdraft charges for 2 transactions that posted that day, because of 5 pending transactions made that evening, then changed the date of the first 2 charges to March 12th. After those overdraft charges (which shouldn't have been charged) and posted withdrawals my account was still positive $100.63. Then the rest of the charges on my account posted which should have all been covered except for 1. They charged me 4 more overdraft charges, even though they had...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Banks

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