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Petsmart Grooming Complaints & Reviews

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Petsmart Grooming - Horrible Experience

Posted: 2015-08-20 by    Reviewer38227
Complaint Rating:  0 % with 0 votes
We brought our 2 1/2 year old toy poodle/maltese mix "Holiday" (who weighs 8 pounds) to Pet Smart Grooming in Cape Coral, FL on Saturday, August 15th. Holiday was found homeless less than a year ago and we adopted her on Christmas Eve. She is a special needs baby. When she was homeless she got hit by a car and broke her leg. Because it was never set properly, we had to have it amputated about a month after we adopted her. We gave specific instructions to the groomer - Brittany - about her background and about how we wanted her groomed. My husband went back to check up on her about a 1/2...

Petsmart Grooming - Texas, Dallas - Refused to allow drop off appointment for 10 year client

Posted: 2013-05-29 by    Terri Moore
Complaint Rating:  0 % with 0 votes
I have never had a problem with HOW Petsmart groomed my dog; they've always been good to her. HOWEVER, my dog has been dropped off and groomed at Petsmart for the last 10 or so years. After this morning, I Will NEVER SET FOOT IN A PETSMART AGAIN. This morning, I took her to a different Petsmart then the one I usually use. Today I took her to the store at Coit and Campbell in Dallas to drop her off to be groomed - like I have done so many times before.

But this morning I was told they couldn't groom her because she has an enlarged heart. Oh, I could do the express groom but...

Petsmart Grooming - Maryland, Silver Spring - Amost killed my dog

Posted: 2012-06-05 by    Roberta Bailey
Complaint Rating:  75 % with 4 votes
DON'T TAKE YOUR DOG TO BE GROOMED AT THE PETSMART IN SILVER SPRING. I took my Cocker Spaniel to be groomed at the Petsmart in Silver Spring on Plum Orchard Drive last week. When I went to pick him up they said they weren't done but I had to take him home because "he's too worked up." By the time I got him to the car he could hardly breath and started throwing up white foamy liquid. I tried to take him home but he kept throwing up and couldn't breath well. I rushed to the nearest Animal Hospital. His gums and tongue were blue and he had a temperature of 106. They rushed him into...

Petsmart Grooming - Arizona, Tucson - Grooming horror story!

Posted: 2011-03-03 by    Tykes mommy
Complaint Rating:  100 % with 3 votes
I took my 5 lb Yorkiepoo, Tyke to the Petsmart groomer. About an hour later I got a phone call saying that Tyke was taken to the Vet inside the store. The manager explained that he was "knicked" with the clippers behind the ear. We rushed to the store where they wouldn't let us see Tyke. We waited for awhile until the manger came out n explained that Tyke was cut on the back of the neck... A little while later the doctor came out and explained that Tyke had a cut on the back of his neck larger than a quarter!!! They had to put him to sleep and shove a tube down his throat and attempt to stitch...

Petsmart Grooming - Florida, West Palm Beach, FL 33409 - Injurious grooming

Posted:    Injurious to Animals
Complaint Rating:  100 % with 9 votes
I trusted (so I thought) and dropped off my 2 dogs with a brand new manger Nina at Petsmart.
She was not my groomer, as my groomer transferd to another location. Everytime I get use to a groomer or grooming manager they usually leave the store.
This new manager Nina insisted that she knew how to groom my dogs and also insisted to groom both, which I felt was a bit strange as I was told by
her that they would be ready in 3 hours.

6 hours later I was told they were ready. Upon picking them up and getting them in my car I noticed that one dog had knots under his...

Petsmart Grooming - Texas, Georgetown - Overall Service

Posted:    Anon E. Moose
Complaint Rating:  60 % with 5 votes
Our family used to take our two Wire Fox Terriers two this Petsmart bi-weekly. We were usually treated with excellent customer service and our dogs were always cut very well. We have always been told our dogs behaved nicely. Except on occasion with Barkley, this was expected. He can be aggressive at times, but it never seemed too serious.

However, today, a groomer we haven't had a lot of experience with, complained about both of our dogs. Saying they weren't being compliant and were causing several issues. We were surprised, because we have never had this happen with previous...

Petsmart Grooming - Not satisfied with their services!

Posted:    Dora Beat
Complaint Rating:  61 % with 84 votes
Never take your pet at Petsmart grooming. I took my cat there for a full grooming services and they didn't wash it. They brush it a little and cut his claws and charge me full price. I call the manager and and they said that there are sorry that i was not satisfied with their services... What services if they didn't wash him??? Check your pet before you leave the grooming just to make sure they did the full service... I will definitely not take my care there anymore and i will never recommend it to anyone......

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