PetSmart
reviews and complaints

I been bringing my dogs here for over a year and a half, i really like bringing them here because i know they get good care and receive allot of love. Chelsea is very welcoming she really likes damn i have a brown year pitbull and a all white 7 month baby pit, i feel safe leaving them here to get their check ups and for grooming they are very healthy dogs, i even buy their foods and snacks here, dental snacks and healthy foods to keep big and strong am really grateful with Petsmart i really dont know where else i would take them if there wasnt a petsmart

Hello again,
I like petsmart for my dogs as well as my parrots. They have a wide variety of Dog food as well as treats. I prefer PetSmart over Petco since it is closer to me. They have people from some companies that offer coupons. There price's can be a little high on there toys but they do last longer than toys purchased from other stores. KONG TOYS are the best for large breeds with strong teeth. Like I said on the review of Kong toys. I have had a kong toy for over 7yrs. So my Johnson American Bulldog can't bite pieces off the toy. That is a big plus for me. Thank you colleen.

Great customer service... have done quite a bit of business with them... we had a small kitten and bought the blue buffalo kitten food for her (do not recommend this brand; not just the food but the litter too). This food wouldn't soften when you would put liquid with it. That kitten died due to some neurological issue. Then we adopted one from the shelter and she ate a little bit of it and 6 to 7 hours later she threw it up and it was in the same form as when she ate it and still hard as a rock. We return the food and they worked with us and wanted to know if we needed anything to let them know.

I bought a dog whistle from PetSmart for around $4.99 - I had read a lot of reviews, mostly quite unfavorable. But I bought one anyway, thinking WTH I'm going to the mountains on vacation where I'd like the dogs to be able to run around. They don't understand that they cannot go in the lake here (FL) b/c alligators love to eat dogs. To my surprise, the whistle worked GREAT! We used it a couple of times and rewarded them with a dog biscuit, but we didn't need any treats on vacation. They ran around wildly but immediately stopped and perked up and came running back after 2 blasts on the whistle. Love my dog whistle & it turned out my brother-in-law also had one, so if we split up or did different things we always had a whistle.

I use Petsmart.com to order my 30 lb bag of dog food, I have to drive 7 miles to get to the store. Instead of having to take this heavy bag of food off the shelf in the store, into the cart, into my car and out of my car. Then I have to bring it up 5 steps into the house. I use Petsmart.com. Their webside is very well organized, items are easy to look up and purchasing a breeze, There are no lines I have to stand in. Using Amazon Prime will get your product shipped in 2 days. UPS delivers the product right to my door... no steps to climb. No gas to use and no wear & tear of my car. I love Amazon Prime. I also use their grooming salon to get my Bichon Frise groomed. I love everything about Petsmart, especially their low prices.

I go to the PetSmart in Onalaska, WI. Love going there and love to pet the other dogs that come in there to shop. Staff are generally pretty good and well educated but there was one clerk a few years ago that was nasty a lot of the time. Glad I don't see that one anymore around there. I like that they have a little place near building where the dogs can go potty during the visit to the store. That's convenient for the dogs. Mine usually has to go potty while there. Though I don't bring her in every time I go there if I just have to shop for dog food. I'll bring her in though if I shop for other stuff though if I don't want to do a quick run in and out of the building and I plan on staying for a bit. Love the layout of the store, nice staff, and always clean.

Not all pet stores are a chain store, and not all chain pet stores are alike, even for PetSmart, because it's the people, dum me.

I had to release my dear friend, a little chihuahua. Marvin.

He entered our home when my wife brought him home from a chihuahua rescue home after losing our "Lady" to heart failure. He took to me from our first meeting. Then my wife took seriously ill, and had to be hospitalized the rest of her life.

This placed little Marvin in a pickle. I was not home much, so for his needs I decided to give him a new caretaker. I went to PetSmart with him in his carrier. They said they would likely have a new home soon.

That same day a widow lady whose beloved dog passed came to the store, fell in love with Marvin, and left her phone for me.

I love the caring way these local PetSmart employees care for our pets, and us.

This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily.

Made an appointment called me an hour before to cancel reschedule for the following week for Chihuahua and English bulldog that same day I get a phone call to reschedule for an early time which I had no problem appointment was for 4:30 she called for 3:00 left a message on my machine I get there she told me my appointment was at 3:15 I told her no you called it's at 3:00 give me an attitude and said you're going to have to wait I said 3:15 so I waited 25 minutes with my dogs then she comes back and tells me I only have an appointment for your Chihuahua I don't have an appointment for your English bulldog I told her I called and I made for both dogs again she gave me attitude then she's typing up stuff and said do you have your dogs vaccine only ask for the English bulldog did not ask for the Chihuahua I told her no both of my dogs haven't been there but why did she only ask for the English Bulldog was she afraid of him she did not ask for the chihuahuas vaccine for rabies it was all a big mess up and I was very upset because I had to wait 25 minutes and then they did not to get their priorities straight they were all over the map and the girl that give me a lot of attitude I would recommend no one will go there for their dogs

I had a little Yorkie for 13 years. Tippy Toe was his name, but I called him pie, because he was so smart. Like mathematical pi. My Yorkie was so spoiled that he knew when I was supposed to spend time with him. After working all week he knew when I started cleaning that this was his time. If I left the house on the weekends to go shopping he would tear up my laundry basket. He was trying to tell me that it was bath and brush time. Since I wanted my dog to have the very best I shopped at Pet Smart. They have anything a pet could need. I use to buy dog lollipops. They where rawhide sticks with an imitation type peanut butter that he loved. At Christmas my dog had a stocking that I would fill with all kinds of goodies. I bought his Iams Purina dogs food there in bulk bags for a very reasonable price. I also purchase shampoos, grooming supplies and his little collar there. My dog passed away 2 years ago But I still tell all of my friends about this store. They even had candies for dogs. They where a sort imitation vanilla and chocolate drop that he loved so much. I bought him the cutest little sweater there. It was red with little black colored bones all over it. My tippy was like a little person I spoiled him with all that a dog could ever dream of having. I found a really cool bed there that said I am the king, all over it. Tippy would always sleep upside down on his back. I think he was so comfortable in his little bed that he actually snored so load he would keep me up at night. Pets Smart offers savings on all kinds of things for your pets. They are a really cool store. If there is one near you they even let you bring your dog in and give away free treats to your pet as you leave the store. I hope this helps pet lovers everywhere. http://www.petsmart.com

Me and my daughter went to Petsmart on Black Friday to buy a big fish tank, stand, and everything else that goes with it. We were planning to spend almost $500 after the sale prices. The tank/stand setup was marked from $350 to $175. We spent almost 2 hours in there, and one of the associates helped us extensively. He was very knowledgeable and nice. The cashier was also very nice and helpful.

While checking out, the tank/stand did not mark down, and it was coming up full price. The Manager came over and was super rude. He said it wasn't on sale and said it wasn't marked down. We told him numerous times that the associate who had helped us verbally told us it was $175, and he still said it wasn't marked down. I also said to the cashier that everything on that shelf had a Black Friday mark down tag on it, and she said "I know."

While we were shopping, the associate that helped us came by and started taking all the Black Friday tags off. He said he was asked to take them off before he left, which is fine, but then the Manager refused to give us the Black Friday price. I also told the Manager that I had said to the cashier that all the tags on that shelf had Black Friday prices, and that she had said "I know" - to which he finally said that even if it was marked down, we couldn't get the price because it wasn't supposed to be marked down.

He was super rude and didn't care one bit that we spent all that time in there and were going to spend almost $500. Not to mention, that's where my daughter got her other 2 fish tank setups and regularly goes to get her fish supplies. We will not be going to Petsmart anymore.

We used to live in NY, and there was a really bad flood that killed almost all the pets at the Petsmart there. One of the employees went to try to get the animals out but couldn't get in. Because guess what, Petsmart did not care enough to try to get them out. It was all over the news, look it up - Johnson City, NY.

We figured that maybe it was a one-time terrible thing that happened, regardless of what the news said, so we started going there again here in Delaware, Dover store. Apparently, that is not the case - terrible management in multiple stores. This company is not worth giving another chance to.

I just hope the 2 employees that helped us don't get in trouble. It wouldn't surprise me one bit if they did. Petsmart needs to get their act together and start treating their customers with respect. We will be taking our business elsewhere from now on.

I ordered a pet ramp from Petsmart's website last Saturday. Unfortunately, I found out on Monday that the ramp was on sale for $27 less than what I paid for it. I tried to cancel the order online, but I couldn't find a way to do it. So, I called customer service to see if they could help me out. After being put on hold for a while, I was told that the order couldn't be canceled because it was being shipped by a third party. The customer service representative suggested that I order the ramp again at the sale price and refuse the first order from FedEx. I followed their advice and created another order.

However, when I refused the first order from FedEx, they took it upon themselves to refuse the second order as well. I tried to contact FedEx through phone and email, but I couldn't get a response from them. So, I turned to Petsmart's customer service to see if they could help me out. Unfortunately, they told me that they couldn't do anything about it because the order had been rerouted. I explained to them that FedEx had mishandled the order and that I was disappointed with their response. To make matters worse, both orders were still charged to my credit card.

Petsmart's customer service representative told me that I had to order the ramp again, but I couldn't get the sale price that was still charged to my credit card from the order that FedEx was mishandling. They offered me a 15% discount, but it still made the ramp $17 more expensive than what I paid for it. I was disappointed that Petsmart didn't want to rectify the situation that FedEx caused.

Looking back, I should have accepted both shipments and called FedEx to come back and get the one I didn't want. I'm not sure who I'm more disappointed with - FedEx for making decisions for me or Petsmart for not having a method to cancel an online order. This whole mess could have been avoided if they had a better system in place. I've had a similar problem with an order from Amazon, but they immediately replaced it at no cost to me.

In conclusion, I don't recommend shopping at Petsmart online. Their customer service was disappointing, and they didn't want to help me out when I encountered a problem with my order. I won't be shopping at Petsmart online or in-store again due to their complete disregard for customer service.

I got a furry friend at home, a dog, and three cats. So, every week I need to buy canned food, dry food, and dental treats for them. I usually go to the grocery store or Chuck 'n' Don's, a pet store, to buy these items. However, sometimes I visit PetSmart to see if they have any good deals. I receive emails from PetSmart every week, and they often offer special discounts. If I like the deal, I print the coupon and show it to the clerk while checking out. Unfortunately, I don't have a smart phone, so I can't show the email with coupon info to the clerk. Alternatively, I can order online, enter the code to get the discount, and pick up the items at the store.

A few months ago, I decided to try the online order and pick up option. However, when I entered the code, it wouldn't be accepted, or I got an error message. I tried multiple times with the same result. I looked at the fine print on the coupon to see if there were any restrictions. If I recall correctly, I ended up printing the coupon and going to the store.

Recently, on 5/22, I received an email from PetSmart, offering $10 off on a $40 purchase of "merchandise or pet services." Since I was having problems with my printer, I decided to order online. I usually buy Greenies for large breeds and try to get the 34-count, if available. That retails at PetSmart for about $50, so I would be well over the $40 minimum. And, that count was in stock. Yet, when I was ready to check-out online, I entered the coupon code and got a message saying that it was not valid for my order. I double-checked that I had entered the code correctly (I had). I re-entered it and got the same message. I then clicked on the coupon icon to see if there were any restrictions on what the coupon could be used for and found none. I even started over with my order but got the same result.

There was an 800 # for customer service, so I called that. I, of course, got an outgoing message and was surprised to learn that the office I contacted was in Canada. There was a reference made to Canadian stores. I live in Minnesota, which borders Canada, but last I heard, we were still part of the good old USA. I hung on for about 10 minutes, waiting for a live person, and then hung up in disgust.

Anyway, I have decided not to try to order online anymore. If there are good sales on items I would buy, I would still shop in the store. However, as I mentioned, I don't shop there that often. I hope PetSmart can improve their online ordering system and customer service.

I had a really bad experience with Petsmart and I would recommend avoiding them. I was looking for a 150 gallon aquarium that was on sale online and wanted to pick it up at the West Main store. The department manager, Brian, said he would honor the sale on the one they had in store. When I got there, the glass canopy was busted. Brian said he would talk to the store manager and have it written off as damaged and order us a new one. He said he would call when it came in, but 7 days later we hadn't heard anything so we stopped by. Brian then told us his store manager wouldn't let him write it off so he had to sell the busted one first. We had been waiting and moved things around to accommodate a massive aquarium, so we were really disappointed.

Brian then said he would take a percentage off the busted one and we could take it home while they ordered a new one. When the new one came in, we could bring the busted glass canopy back and swap it out. We decided to do it since he was trying to make it right. He and another department manager, Chloe, helped us that night and Brian told her he would be on vacation when the new one came in but to give us a call and we could swap out the canopy. It's been over a week so I called today. Brian wasn't in but Chloe remembered us and the situation. She put me on hold and then came back to the phone and said the store manager wasn't on board with swapping out the glass. This was really frustrating because they had promised us twice that they would swap it out.

We gave them the benefit of the doubt and he seemed to be trying to make it right by saying we could swap out the canopy. Now that we have it out of their store, they will not let us swap out the canopy. As it is an odd size, we are looking at $150 to get a new one made since no one carries them. I have left two messages for the store manager that is not on board about calling me as they should stand behind what their manager promised - he has not called me back and everyone there seems it's ok to not do what you say you're going to do. Yes, I have called their corporate offices and filed a complaint. The canopy is getting recut as we speak and I am seeking to get reimbursed by the corporate office.

This is absolutely ridiculous! I guess we live in a world where it's about the bottom line and OK to lie to people - now hundreds of dollars later we have a busted tank that we need to spend money on or we can't use. When telling Chloe we were going to return it, she said they wouldn't take the return as the canopy was busted! I am absolutely furious and will never shop there again. Please spend your money elsewhere!

Hey, I'm writing this review about Petsmart and let me tell you, I'm not happy. My dog, Ruger, was left in the care of an employee named Jadan for a bath at the Hiram, Ga location. I dropped him off at 11am and when I called at 5pm to check on him, I was put on hold for a while. When I called back, the lady on the phone told me he was ready and that no one had called me. I arrived at the store to pick him up and found out that Jadan had gone home at 3pm without completing the care of my dog. I was told that she had only been working there for 3 weeks, but that's no excuse for being negligent with someone's pet. I was also disappointed with the response I received from the employees, who simply said "Oh, I'm sorry" without taking any real action.

I've been a customer of this store for over a year and I buy my dog food and have him groomed there. I chose Petsmart because I assumed they had professional and responsible employees, but after this experience, I'm not so sure. It's unacceptable for an employee to leave a dog in a cage for over 2 hours and assume that someone else will take care of it. Jadan's actions were irresponsible and negligent, and I'm very disappointed with the grooming service Ruger received and the response I received from Petsmart employees.

I've tried to contact the company about my complaint, but no one has responded to me. I'm taking to social media to share my story and warn others not to use Petsmart. They hire people who don't have any compassion for animals and clearly don't train their employees well enough. I'm questioning my decision to support this store and I hope they take my complaint seriously and make changes to prevent this from happening to other customers.

I recently took my two furry friends, a Maltese and a Maltipoo, to Petsmart for grooming and I must say, I was extremely disappointed with the results. The groomers did a terrible job with the haircuts, leaving my dogs looking uneven and haphazardly cut. My dogs have beautiful soft white hair, but after the grooming session, they were left with less than a centimeter of hair with no shape or form to it. I specifically asked them to leave the top knots untouched, but my Maltese now has just a little left on top. It will take years for my Maltese's top knot to look as full as it should.

To make matters worse, I discovered that my Maltipoo had a bad injury on his lower back. I was never informed of this injury, and I am still waiting to hear back from Ashley, the store manager, after several attempts to contact her. I am extremely upset and beside myself with worry for my furry friend. I feel terrible that I took my dogs to Petsmart for grooming.

The groomers at Petsmart seem completely untrained and uncaring. They charged me nearly $150 for a terrible haircut and injured my dog in the process. It is beyond me how they can take a beautiful purebred Maltese and just cut all the hair off unevenly. Maltese are famous for their hair, and getting them groomed does not mean cutting all their hair off. I am not sure if the groomers at Petsmart know what each breed of dog is supposed to look like when groomed.

I strongly advise everyone to avoid using Petsmart groomers. They are nothing but money-grubbing individuals who masquerade as professional groomers. They will hire anyone looking for a job, regardless of whether they even want to be a groomer. The product they are selling is atrocious, and they have no dedication to animals. A quick Google search for "Petsmart dog grooming injuries" will reveal the truth about this enterprise.

I am now left with the task of getting my beloved dog examined and treated for his injury. Cuts and bruises do not lie, and dogs do not talk. I will be writing to the Better Business Bureau and sharing my experience with others to prevent them from making the same mistake I did.

I'm really upset about what I saw at Petsmart in West Wichita, KS. I visited the store three days in a row and each time I was horrified by what I saw. The cat adoption center was a mess on Wednesday. The cages were dirty and it was obvious that they hadn't been cleaned in days, if not weeks. One poor cat had a litter box that was full of feces and another had a poop stain on his chest fur. I could smell the odor from a distance. I tried to talk to the manager, Allan, about my concerns, but he just brushed me off and said they were short-staffed.

The next day, I checked on the small animals and found that the parakeets were out of seed or had filthy water. The Guinea pigs had no water at all and the hamster cages were disgusting. I went back to the store to see if things had improved, but they hadn't. The same animals from the night before still had no food or water. The cashier was on her phone and didn't seem to care. I asked to speak to the store manager, Bradley, and he admitted that he had made a mistake and forgot to check the small mammals for food and water before doing a deep cleaning in the cat adoption room. The pet care worker was just starting to do food and water at 3 pm, which was 20 hours after I called corporate and six hours after they opened. The fish also looked terrible.

I told Bradley that if they couldn't make sure that their animals were fed and had water, they shouldn't have them. He said he would have a "coaching conversation" with the employee responsible for the cats, but I felt that he and Allan should both be fired if they couldn't take care of the animals properly.

I went back to the store the next day and found that things hadn't improved much. Two cats still had dirty litter and one had dirty water. The small mammals had mostly been taken care of, but one hamster was out of water. When I brought it up to Allan, he blamed it on a leaky water bottle and said he would get to it when they had a chance. He also blamed the dead fish on a new delivery and said that the betta water had gone bad because of the lights, even though they weren't even on.

I don't understand why it's so hard for these pet store employees to take care of the pets. I understand that they may be short-staffed, but not feeding or watering the animals, not providing clean litter or bedding, and not pulling dead fish so the others don't get sick is inexcusable. Bradley and Allan should not be working for a pet store if they can't take care of the animals properly. It shouldn't take a customer going back every day to make sure that the animals are getting the care they need.

Petsmart is a store that sells pet supplies and also offers pet adoption events. However, there have been some concerning issues with the adoption events that have taken place at the Greenfield, WI location. The organization responsible for the adoptions is called 'Texas Rescue Riders', and they have been accused of selling pets under deceptive pretenses.

One customer adopted a kitten from 'Texas Rescue Riders' and was told that it was ready for adoption, de-wormed, up to date on shots, flea-less, litter trained, and would receive one month of free veterinary services. However, the kitten was infested with fleas, which caused a lot of stress and trouble for the customer. The customer spent over $300 on vet bills, flea spray, flea bombs, flea drops, flea powder, and a flea collar. The customer contacted the PetSmart General Manager, Michelle, but she took no responsibility for the situation.

Another customer adopted a puppy from 'Texas Rescue Riders' and spent $425 initially, followed by $1000 in vet bills. The customer was also unhappy with the situation and left a negative review on the 'Texas Rescue Riders' Facebook page. However, the organization asked for copies of the customer's private veterinarian documents and receipts, which is not required.

It is important to be aware of these deceptive pet sellers and their unscrupulous activities. There are many healthy pets within Wisconsin that need to be adopted into new homes and families. It is best to avoid being victimized by these organizations and to inform and warn friends and loved ones about them. Fleas can be a nightmare, and it is heartbreaking to bond with a new pet only to find out that it is not healthy and ready for a new home. Petsmart should take responsibility for the adoption events that take place in their stores and ensure that the pets are healthy and ready for adoption.

Petsmart is a company that you should be wary of, especially when it comes to their grooming services. I had a terrible experience with them when I brought my two poodles in for haircuts. They were perfectly fine when I dropped them off, but when I picked them up, they looked completely dazed and traumatized. Bella's haircut was horrible, with a large strip of hair missing off the top of her head that was obviously clipped off by accident. The staff and management tried to blame it on a cowlick, but our vet confirmed that there was no cowlick on Bella's head and that it was just a mistake made by the groomer.

Zorro's haircut was also a disaster, with it being blotchy and unfinished. The manager of the grooming department tried to blame it on a hematoma in his ear, but our vet confirmed that there were no visible signs of hematoma and that it was likely just an excuse for the poor grooming job.

To make matters worse, shortly after arriving home, both of our dogs started experiencing symptoms like being clued out, dizzy, and in a big bubble. Bella's eyes started to swell, and Zorro began to throw up repeatedly while both dogs had diarrhea throughout the entire night. We contacted the vet, who confirmed that the symptoms were not related to the rabies shots they had taken a few days earlier. The vet recommended that we bring both dogs in for an examination to further look into the symptoms.

After conducting an examination and bloodwork, our vet asked if our dogs were vulnerable to any chemicals at home that they could have eaten or drank. We confirmed that they were not, and the vet stated that it appeared that our dogs could have either been doped or poisoned based on the symptoms they were experiencing. Bella started to feel better after a few days, but Zorro continued to feel extremely sick with ongoing symptoms.

Petsmart has accepted responsibility for lying about Bella's cowlick and refunded the full amount for her haircut, which was far more expensive than other groomers to begin with. They also accepted responsibility for lying about the hematoma in Zorro's ear by refusing payment. However, they refused to refund the amount that was incurred by the veterinarian for the prescription medications, which totaled $315.38.

I called Petsmart head office hoping to address my concerns with a senior manager, but they provided me with an incident number saying that a progression manager would contact me back within 48 hours. However, five days later, the same regional manager from the same location that I had the problem with contacted me back. I wanted a head office manager to call me back, not the same manager that I had a problem with to begin with.

Overall, I would not recommend Petsmart for grooming services or any other supplies. They could have been honorable and paid my veterinarian medical bills at a low cost of only $312.00, but they chose not to. Hopefully, they now lose thousands of dollars in potential business from customers that read this and other reviews that are online. Don't be fooled by their impressive sales pitch - the final results are unsatisfactory, and they are not a company that you can trust with your beloved pets.

I recently had a terrible experience with the Petsmart PetsHotel located at 8695 South Park Meadows Center Drive in Littleton, Colorado. My dog was booked to stay there from Friday night (8/29/14) until midday Monday (9/1/14). I provided clear instructions to the staff that my dog was to be fed 1/2 a cup twice a day, once in the morning and once at night. I even measured out the contents of each bag and packed 8 baggies of food with 1/2 a cup in each, as well as 4 baggies of treats.

However, when I picked up my dog on Monday, I was shocked to find that all four treat bags had been returned to me, and there were four bags of food left. If my dog had been fed according to my instructions, there should have only been two bags of food left. It was clear that my dog had not been fed properly, and had only been given half of the food he should have received over the course of three days.

When my husband went back into the store to inquire about what had happened, he was met with resistance from the manager, Brea, who claimed that our dog had been fed correctly. However, she could not give a definite answer when asked how much our dog had been fed each time. She even suggested that the employees may have moved the food around in the bags, which was a ridiculous explanation. It was obvious that our dog had not been fed properly, and we were extremely disappointed in the lack of care provided by the staff.

The manager's response was even more disappointing, as she had the nerve to ask my husband what he "wanted her to do about it". We simply wanted our dog to be fed properly, and for the staff to show concern that their procedures for feeding dogs were not working correctly. We were eventually refunded the cost of the stay, but we would have much preferred for our dog to have been properly fed.

The Operations Manager, Britton, promised to "open an investigation", but when we received a call back on the situation, he claimed that the food was right and that my husband wasn't even in the store during check-in (which was a complete lie). He even suggested that I had agreed that the food wasn't measured, which was not true at all. It was clear that the staff were not only incompetent, but also willing to lie to cover up their mistakes.

Overall, our experience with the Petsmart PetsHotel in Littleton was absolutely disgusting and deplorable. We hope that the staff are properly reprimanded and that the policies in place for ensuring the correct treatment of animals are reviewed and improved. We also hope that Petsmart takes customer complaints seriously and does not simply redirect them back to the store that caused the problem in the first place. Our trust in Petsmart has been completely shattered, and we will not be returning to any of their PetsHotels in the future.

WARNING *** WARNING***
DO NOT USE
PETSMART GROOMING

Reference # A

Theres a reason why Petsmart only has a 2 star rating on the internet.

We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8,2018... Our dogs were perfectly fine when we dropped them off for their appointments, but when we picked them up they looked completely dazed and traumatized for good reason.

I received a phone call two hours earlier than expected from Petsmart stating that they had finished with my dogs haircuts and that I should pick them up immediately. When I arrived, both of our dogs looked awkwardly nervous and completely shaken up.

Bellas haircut was horrible (photo attached) she had a large strip of hair that was missing off of the top of her head that was obviously clipped off by accident a lot shorter than the rest of her hair which was extremely short to begin with.

The staff and management stated that the strip of missing hair off of the top of her head was a result of Bella having a cowlick. Our vet later confirmed that there was NO cowlick on Bellas head, and went on to say that it was only a mistake made by the groomer who had clipped Bellas hair.

After noticing the strip missing off of the top of Bellas head, our attention quickly shifted to our other dog Zorro. His haircut was totally blotchy and completely unfinished. After asking what happened to his hair, the manager of the grooming dept stated that Zorro had Hematoma in his left ear and further stated for that reason alone they were unable to continue on with his haircut.

MORE LIES...

Just a few days later during an appointment with our vet, she confirmed that Zorro had no visible signs of Hematoma in his ear, and stated that if he actually did while receiving his haircut on Friday June 8th, it would still be noticeable/visible for her to see on June 14th.

THE STORY GOES ON & GETS EVEN WORSE!

Shortly after arriving home with our two dogs from being at Petsmart, they both started looking clued out, dizzy and in a big bubble. Within a couple of hours Bellas eyes started to swell and Zorro began to throw up repeatedly while both dogs had diarrhea throughout the entire night(s).

I contacted the vet the very next morning and explained what had occurred thinking that the dogs may have experienced some side effects from the rabies shots that they had taken just a couple days earlier on June 6th.

The vet confirmed that the symptoms were not related to the rabies shots, and if they were the symptoms would have been noticed almost immediately or shortly thereafter of receiving the shots.

The vet recommended that I bring both dogs in for an examination to further look into the symptoms, and to figure out exactly why they were throwing up and experiencing diarrhea and looking completely lackadaisical.

I thought that it could be possible that both of our dogs may have picked up the flu; so I thought I should just wait it out for a bit just to see how things would progress. The symptoms resumed, so we brought the dogs back in to the vet on June 14,2018.

After our vet conducted her examination and bloodwork, she asked me if our dogs were venerable to any chemicals etc at home that the dogs could have been able to access for them to eat or drink?... (the answer of course was NO!

The vet stated that it appeared that our 2 poodles could have either been doped or poisoned based on the symptoms that both dogs were experiencing. (Keeping in mind that Bella and Zorro were perfectly fine prior to dropping them both off at Petsmart)

Bella started to feel better on the third day, she stopped throwing up and her eyes were less swollen and her behaviour was slowly returning back to her playful self.

Zorro on the other hand couldnt seem to shake it off and continued feeling extremely sick with ongoing symptoms.

While at the vet, the veterinarian completed comprehensive blood work on Zorro after examining him. She then recommended a prescription known as Cerenia to prevent Zorro for constantly throwing up, so that an antibiotic called Metronidazole could fight the infection that was causing Zorro to be sick. Also prescribed was a Pro-biotic known as Fortiflora.

UPDATE AS OF JUNE 27,2018

Petsmart has accepted responsibility for lying about Bellas cowlick and refunded the full amount for her haircut in the amount of $ 89.27 (which was far more expensive than other groomers to begin with)

Petsmart has also accepted the responsibility for lying about the Hematoma in Zorros ear by refusing payment (for whatever unexplained reason, something obviously occurred in the grooming department at petsmart that had made both of our dogs sick, this is why they probably wanted us to pick them up 2 hours earlier than expected. (And Of course they blamed it on our dog Zorro having Hematoma which we now know never existed to begin with according to our vet).

We think that the management at Petsmart knew something that we didnt; and wanted our dogs out of their possession immediately knowing in advance that they were getting sick from either being doped or from eating or drinking something toxic in there building while being in their care.

MEDICAL BILLS...

Petsmart has refused to refund the amount that was incurred by the veterinarian for the prescription medications which totalled $315.38 (Even though they promise that if a dog is injured or sick in their care that they will cover the full costs and would send the dog to a veterinarian immediately...

THIS IS NOT TRUE (More Lies)

The regional manager wanted me to go out of my way (like having to drive back and forth to the vet and stay up all night with my dogs to make sure that they were okay wasnt good enough) and to provide her with full disclosed of my dogs medical file at the veterinarian before they would even consider providing me with a refund.
(Plus the regional mgr stated that if they ultimately decided to provide a refund after review of the medical file, it would take an additional 4-6 weeks until a refund with be presented.

(WHAT A JOKE, they want to be able to review your Vets full medical file on your dog in case your pet dies to protect themselves, and if he doesnt die then they just decline your request for a refund and say it wasnt their responsibility)
NOT HAPPENING, THEY WILL NEVER RECEIVE PERMISSION TO ACCESS MY DOGS FILES AT THE VETERINARIAN so that they can play safe for their own benefit!

LOSE LOSE SITUATION...

So I called Petsmart head office hoping to address my concerns with a senior manager but they provided me with an incident number saying that a progression manager would contact me back within 48 hours.

So... 5 days later the same regional manager from the same location that I had the problem with contacted me back, really?

I wanted a head office manager to call me back, not the same manager that I had a problem with to begin with... why did I spend an additional 45 minutes out of my day to explain my complaint over the phone with a representative of Petsmart if theyre only going to forward my complaint back to the same regional manager...

BACK TO SQUARE 1...

So listen people, I would rather write this crappy review on Petsmart and take the chances of not receive my money back back from Petsmart if I cant actually address my complaint with a senior manager.

Soo... at the very least, other potential customers considering using Petsmart for the first time like I did; will know what theyre up against with a very unprofessional company.

Because of this bad experience with pet smart grooming, I will never shop at their store again for food or other supplies.

IN CLOSING...

They could have been honourable and paid my veterinarian medical bills at a low cost of only $312.00, but they chose not to, so hopefully they now loose thousands of dollars in potential business from customers that read this and other reviews that are on line.
(Which add up to a pathetic
2 STAR RATING)

DONT BE FOOLED...

Sure they have an impressive sales pitch when you call for details and pricing, but the final results are unsatisfactory to say the least from a corporate name in the pet industry that you would expect to trust.

If you love your pet, please dont send them to Petsmart!

Kyriakos V.

The Petsmart PetsHotel we dealt with is at 8695 South Park Meadows Center Drive, Littleton, Colorado ***:

We dropped our dog off on Friday night (8/29/14), booking his stay there until midday Monday (9/1/14). Since he's fed 1/2 of a cup in the morning and 1/2 of a cup at night, he would be dining on his meals while in boarding a total of six times or three cups worth (Friday night, Saturday morning, Saturday night, Sunday morning, Sunday night and Monday morning).

I, personally, packed his plastic baggies of food. 8 of them with 1/2 a cup in each. His 6 meals with an extra day worth of food for a worst case scenario where a bag got accidentally spilled or poured in the wrong dog's bowl or for if we didn't make it by the end of business on Monday and had to board him an extra night.

I also packed 4 baggies with treats in them. 3 bags, one for each night he was going to be there, with an extra "just in case" bag.

When we arrived, we gave the person checking him in very clear feeding instructions: our dog was to get 1/2 a cup twice a day, once in the morning, once at night. We also let him know that we had measured out the contents of each bag. So, in what we thought was the easiest of feeding instructions, one bag in the morning, one at night. We also showed him the bags of treats and told him our dog should get the contents of one bag each night either with dinner or before bedtime, whichever they could do.

Easy.

All the Petsmart employees had to do was dump the contents of a bag into our dog's bowl in the morning. Do the same at night. And then feed him the contents of one of the treat bags at night.

We picked our dog up on 9/1 as scheduled and were given the remainder of his food in the shopping bag theyd received it in. Which, of course, we expected. We EXPECTED two baggies of food and one baggie of treats. His extra just in case portions.

The first thing I noticed was that all four (full) treat bags had been given back to us. Annoying, of course, because the employees didn't do what they said they were going to do and didnt follow the instructions they were given and had told us theyd follow. But not the end of the world.

Then I noticed that there were four bags of food left.

FOUR BAGS.

If he had been fed according to our instructions, there should have only been a cup, or two bags, of food left.

Do you see how I keep reiterating the amounts? That's because what I thought were idiot-proof instructions were obviously beyond these employees. I want to make sure they understand (if they read this) this time around.

It was apparent that our dog had NOT been fed properly, especially since three of those four bags had more than half a cup in them. We later measured what was left and discovered that there were 2 1/2 cups of food left. We sent him with 4 cups. He should have been fed 3 of those 4.

Since the employees at Petsmart seem to be incapable of simple math, I'll go ahead and do it for them: he was only fed 1 1/2 cups of food. Over the course of three days. Out of 3 cups. That's HALF of what he should have been fed.

That's bad enough. Because our dog must have been starving. And, you know what? That pisses me off. That's negligent at best. At BEST.

But when my husband went back in (I stayed in the car with our dog) to find out what happened he was first told, by Manager Brea, that our dog had been fed right. He asked how much our dog had been fed each time. Brea couldn't give him a definite answer and just insisted our dog had been fed. Then she claimed that maybe the employees moved food around in the bags.

Aside from the very common sense question of "why would they do that when each bag was measured out?" there was also the glaring fact that there were 3/4 of a cup left in three of the four bags and 1/4 of a cup left in the fourth bag. It was pretty obvious, just from eyeballing it.

The manager insisted that she trusts her employees and they did what they were supposed to.

WHEN THEY FED OUR DOG ONLY HALF OF WHAT HE SHOULD HAVE GOTTEN.

What they were supposed to do wouldn't have left us with 2 1/2 cups of dog food and four bags of treats. Try again.

She had the absolute nerve to ask my husband what he "wanted her to do about it".

First of all, we wanted you to feed our dog properly. That would have been a good start. But since that ship had sailed and you'd already screwed up (and still didn't want to admit to it) how about showing a little concern that whatever procedures you have in place for feeding dogs (and who knows what else... do you also screw up dogs' medications?) aren't working correctly.

How about that?

Especially since when we asked for details about how much our dog was fed each meal you couldn't even tell us that.

So maybe some humility. Maybe a promise that you'd look into the policies to make sure this didn't happen to anyone else's dog.

Did any of that occur to you? Or was your disinterest in the proper care of our dog indicative of your disinterest in the care of other peoples' dogs?

Ultimately, we did get the cost of the stay refunded. Though, to be frank, I would have very much preferred to pay and have my dog properly fed.

My husband told them he was going to contact corporate to let them know what had happened and find out about Petsmart's procedures. The woman he was dealing with? Told him that corporate would just send the complaint back to her and the Littleton store.

Is that how Petsmart handles complaints from their customers? Redirecting the complaint back to the store that caused the problem to begin with? Is that how much you care about the consumers who keep you in business?

I hope not. And I certainly hope that employees who can't feed the animals properly or who can't properly manage their employees or who just don't give a crap about the animals entrusted in their care are properly reprimanded.

And then I'd hope that you review the policies you have in place for making sure the animals receive the correct food and treatment.

I'd also hope that that's not too much to ask. Because if these are nationwide policies, the same thing that happened in Littleton could easily happen in any of the Petsmart PetsHotels across the country.

Shame on your employees. Shame on their attitudes. Shame on their inability to follow simple instructions.

The trust a pet owner needs to leave their pet in the care of someone else? You know that trust? Yeah, it's gone. At least as far as Petsmart is concerned.

Absolutely disgusting and deplorable.

Update as of 9/3/14:
This was all bad enough. The Operations Manager, Britton, promised to "open an investigation." We got a call back on the situation and Britton stated that the food was right, that my husband wasn't even in the store during check-in (a complete lie, he was standing a few feet away with our dog, and when he told the Britton to check the cameras to confirm it, he got silence), and that I had agreed to the fact that the food wasn't measured and Petsmart was going to remeasure. My husband asked (again) for the paperwork and what it said because both of us saw the paperwork and all the things Britton was claiming wasn't what it said at all.

Britton claimed that, because his employees told him that our dog was fed right that it was so. He even told my husband that he was sorry my husband "was confused." Confused? No, we know exactly what you did (or didn't do in this case).

How DARE they say that I agreed that the food wasn't measured. I sent our dog with 8 baggies, each with half a cup in them. And I told them he gets one bag in the morning and one at night. Nowhere EVER was I told they were going to remeasure the food and I can't even fathom why they would when I told them it was already measured.

Aside from the fact that Britton claimed that our dog was fed half a cup twice a day on the word of his employees. Can any of these employees do math? Our dog was sent with 4 cups of food. He should have been fed 3 cups over the course of his stay (confirmed by the way, that's confirmed according to what Britton is claiming: 6 meals x 1/2 a cup). Somehow, when the food was returned to us there were 2 1/2 cups left. Meaning our dog was fed 1 1/2 cups. These people can't even keep their stories straight.

Initially I thought we were dealing with a bunch of incompetents. Now it turns out that they're also okay with lying.

PS: By the way, Britton and Brea, since you claim that your employees are telling the truth, why were ALL the treats we sent our dog with returned to us? There were instructions to feed him one baggie of treats a night. So did your employees do that right too? Are you going to believe them if they say they did? Because that would be a blatant lie.

I purchased a heat lamp and heat bulb online from and returned it the same day with my receipt and they would only give me a store credit. I had a receipt with my return and got a store credit for $47.50. I wanted the money returned to my account or the cash value not a store credit. They told me they could not because I used Pay pal. Where does it show that using my Pay pal account would only get store credit? I believe that I should get the cash value of my return or return the money to my account. Not get a store credit. Please address this. I have not used the merchandise Credit card. This is unacceptable and I would like to be compensated correctly.

Seresto flea collars are dangerous and needs to be banned.My cat had severe chemical burns and now won't eat. I had to take my cat to the vet. My dog ate the seresto flea collar and threw up blood. The collar will change from soft to hard material when ingested. It becomes so sharp like a knife. Seresto does not warn cutomers of these dangers. Canada already banned these collars and usa needs to do the same!

Attempted to purchase 6 cans of dog food online. It rejected my card twice but it showed up on my card twice as a pending payment. This has happened more times than I can count. From three different banks on three different cards. The only way I can purchase at PetSmart is through PayPal. I get the same song and dance every time something's wrong with the address. I guess every one of my banks is incompetent in the way that they put in my address. And only PetSmart has the perfect website that can detect it. Because I only shop online and this is the only website I have an issue with. Amazon, no problem, Walmart, HEB, Walgreens none of them give me the headache that PetSmart does. Does. And I've heard from store employees that they get the same complaint all the time. Well today was my last time Petco carries the same brand. I will now be shopping at Petco.

This company will cancel your order if you don't live within 15 minutes of the Petsmart you are picking up from, and not help you resolve. Just lets you sit there and stay mad. horrible customer service. I do want to add, btw, when you actually go to the store, the employees are stellar awesome! 10/10 on employee instore customer service. Online 0/10 because they cancelled my order, and told me to get a hold of my bank, and said they could request a special inquiry, and all this other BS. Never again, online. They are horrible!

Re: 24 can flats of canned cat food

As we use Petsmart to buy food in bulk (6 flats at a time, at least), having all the cans unwrapped is inconvenient.

When wrapped we can place the 24-can box on its end, position one can’s barcode out for scanning, and not have to lift it out of the shopping cart.

Now that all the flats are unwrapped we have to place them flat which means when we get to the register we have to:

- remove any bags of dry food and/or litter

- take each flat out one at a time

- place them on the checkout counter

- place them back in the shopping cart before paying

On 10/25/2023 I bought the above product at Ace Hardware in Canyon Lake, Tx (Sattler).

I have a complaint about the design of the nuts that are used to attach the top of the carrier to the bottom. It appears that the nuts are UNTHREADED and SHALLOW making them virtually impossible to fasten tightly. Having no threads, searching for a starting point useless. An explanation of the difficulties to be encounter would at least remove the frustration of trying to find the threads that don't exist.

Since there seem to be better products out there, I'll be returning this item to the store where I bought it

PetSmart groomers do NOT do well with curly-haired dogs.
They call a tightly curled hair texture - matted! And they try to comb through curly hair with a small tooth comb! Anyone with this type of hair knows that you need an (afro) pick to comb through curly hair.
(And, you need to put your hand - between the hair and skin, as you comb it)
So they call the dog's hair MATTED because they don't know what to do with it!
DON'T TAKE YOUR POODLES AND DOODLES TO PETSMART. Unless you want them shaved bald!

So i started up my 55 gal about 3 months ago, and since then all the fish i have bought from petsmart alone have all died or are going to die from a very common fungal diseases. And i have even asked the manager at the hurst texas 76053 location about it and they immediately confronted me with rudeness and attitude. They get trained with these things but yet still dont educate me about it and will keep selling me sick fish. The last time i bought fish from there they literally died in the bag before i even got a chance to put them in the tank. And now i have to start all over and get another heater and filter. I also have to throw out all my decorations and gravel. And also all theyre betas look sick as hell like they dont even take good care of them and they even try to get u to get a way too small tank for the beta if u buy one.

Placed 3 phone calls while attempting to cancel an order just placed.

Date: 9/8/20023 order placed in error by non-account owner.

Placed 3 phone calls while attempting to cancel an order and was hung up on each time I requested to cancel order #[protected] for Fancy Feast 48 cans.

It appeared when mentioning canceling the order the phone was disconnected.

I believe one of the representative's names was Maurine.