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Orbitz - California, Long Beach - The nightmare - Flight from Mexico to Europe

Posted: 2014-07-11 by    superdario
Complaint Rating:  0 % with 0 votes
Here's a copy of an email I sent to Orbitz Customer Relations:

On July 11th, 2013, I used Orbitz.com to book a Lufthansa flight from Mexico to London, returning from Amsterdam to Los Angeles (Orbitz record locator: PBORB5636047714). The ticket number, according to Orbitz.com, is: 2207254118626-627. The flight was scheduled to depart on August 11th, 2013. I cancelled my travel plans on August 10th, 2013. On January 28th, 2014, I spoke with an Orbitz Customer Service Representative regarding this cancelled itinerary. The representative told me that I would be able to use the $1,...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Airlines

Orbitz - customer service withhold info.

Posted: 2014-04-18 by    Julian1234
Complaint Rating:  0 % with 1 votes
I booked my thanksgiving airline ticket through Orbitz for the wrong date. Called Orbitz to cancel my flight. I specific ask how much my credit will be after cancellation, and was told it would be the full amount of ticket. Right after my cancellation, Orbitz told me if to use that credit, i have to pay $250 for penalty fees. I feel Orbitz purposely hide that charge from me. I would've plan something else if i know there is a fee with it....
Complaint comments Comments Complaint country United States Complaint category Airlines

Orbitz - bait and switch on airfare

Posted: 2014-01-26 by    Michaeleta1
Complaint Rating:  0 % with 0 votes
Was booking airline tickets on Orbitz after entering all information and went to pay website says those tickets no longer available so had to choose a more expensive ticket. Tried to purchase more expensive tickets and was informed those tickets were no longer available and needed to choose even more expensive ticket. Closed website and went to Travelocity and booked original tickets that I first wanted. Will never use ORBITZ again....
Complaint comments Comments Complaint country United States Complaint category Airlines

Orbitz - Sold me invalid ticket

Posted: 2013-11-17 by    Leila Rakhimzhanova
Complaint Rating:  0 % with 0 votes
Dear Complaints Board,
I am writing, because Orbitz - on-line travel company not answering, evaded responsibility for their false ticket. The pursuit of profit some companies create intricate techniques like Orbitz. I am using online service about 15 years and have never seen such deception: Orbitz sell false tickets under the guise of error, because they are “non refundable”.
They sold me obviously invalid ticket! No one will write two first names instead of the name and surname, but they did it. I clearly wrote first name and surname, checked it several times, because the ticket...
Complaint comments Comments Complaint country United States Complaint category Airlines

Orbitz - Arizona, Goodyear - Reservation for Abandoned Hotel

Posted: 2013-10-06 by    Julie and Gabriel R
Complaint Rating:  100 % with 1 votes
Our family has used Orbitz.com several times in the last 8 years. We booked a room in Sedona, AZ for our 15th Anniversary. We show up at the Inn to check-in to find a VACANT office. The reviews on Orbitz were decent, so this was a HUGE surprise. We called the number to the Inn(listed on my Orbitz reservation email). It was disconnected. My husband saw a note on one of the windows: If no one is in the office, use phone to call XXX-XXX-XXXX. There was NO PHONE! There was only a jack, where the phone was connected. So, we called this number as well-also disconnected.

Finally, We reached...
Complaint comments Comments Complaint country United States, Arizona, Goodyear Complaint category Hotels

Orbitz - non refund of cancelled ticket

Posted: 2013-06-10 by    very angry in texas
Complaint Rating:  0 % with 0 votes
I made reservations to fly with my significant other in Feb for a May 2nd departure. He decided not to go around April 30th. He had cheated on me... lovely! The first part of my flight was in the US but Iberia was the international carrier. I called American and they separated the ID number on tickets. He went ahead and cancelled the tickets, but I had paid for them. Orbitz allowed him to cancel yet it was on my credit card. The departure date was May 2nd, and they now tell me that I needed to rebook with an Iberian flight by May 2nd. I would be very cautious with Orbitz... to add insult to injury...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Orbitz - annoying promo Emails

Posted: 2013-06-06 by    Milt Sylwester
Complaint Rating:  100 % with 2 votes
I continue to get Orbitz' incessant, annoying, asinine promo E-mails daily. Orbitz "unsubscribe", "contact us", "customer service" buttons do absolutely nothing. I had been a long time Orbitz customer but all future travel plans will be through Travelocity, Expedia, Kayak, anyone but Orbitz....
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Orbitz - PRICE ASSURANCE

Posted: 2013-01-10 by    NO MORE SCAM
Complaint Rating:  0 % with 2 votes
I booked a trip to Los Cabos, Mexico, on Delta through Orbitz and months later the same trip was more than $300 dollars less on their own website.I quickly contacted them to get their "PRICE ASSURANCE GUARANTEE".

Well, even though all the information was not on their website regarding the price assurance, when they responded they said the trip had to: 1) be purchased through them, 2) for the same number of people, 3) in the same airline, 4) on the same day, 5) at the same time, 6) on the same flight. WHAT A SCAM! Price guarantees generally require proof that the same flight...
Complaint comments Comments Complaint country United States Complaint category Airlines

Orbitz - Ohio - Put a hold on my card, but no vacation

Posted: 2012-10-11 by    spoontasic
Complaint Rating:  0 % with 0 votes
After doing a little shopping around for my vacation I decided to book with Orbitz. This turned out to be a mistake. Website had no problem loading every page until I asked it to book the vacation. It came back with the unable to process at this time, try again later message. Checked the bank account to just be sure (Sometimes my cable bill does the same thing, although it does go through). What do you know...vacation money gone and no confirmation email from them.

Called and basically got the run around from people that knew very little english. Was asked several times to go ahead...
Complaint comments Comments Complaint country United States, Ohio Complaint category Airlines

Orbitz - North Carolina - reservations

Posted: 2012-09-20 by    compose12
Complaint Rating:  0 % with 0 votes
I booked a package with Orbitz. The flight schedule changed to be a couple hours earlier which was ok. Orbitz didn't change the time of the car reservation though. I called the car rental agency. They said to call Orbitz. I called Orbitz. They said they couldn't help and transferred me to their "package" department. Before transferring me, I said, , , , don't hang up on me. The guy said, if you're hung up on, I'll call you back. He "transferred" me, and I was disconnected. Note that I was calling from a landline so it isn't cell service that was...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Car Rental

Orbitz - Poor Service and No Refunds

Posted: 2012-08-29 by    Anne7
Complaint Rating:  100 % with 1 votes
I booked a hotel and flight to New Orleans to attend a conference that was later canceled due to Hurricane Isaac. When I saw that United was offering refunds to customers who pre-emptively canceled, I called Orbitz and tried to cancel the package. Their customer service representatives were completely ignorant about both the Hurricane and United's offer, even though the Orbitz website had a link to the policy. I called United and fortunately they canceled the flight and refunded my money. Orbitz, however, refused to refund me the money I pre-paid for the hotel, even though I tried to cancel...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Orbitz - South Carolina - Non refund for horrible hotels

Posted: 2012-07-15 by    WMH
Complaint Rating:  0 % with 0 votes
I rented a room at a hotel in July 2012 using Orbitz to book the hotel room. When I arrived at the hotel it was dirty, the shower did not work, the sink and shower both did not drain. The hotel manager booked two large families with 4 or more children in each room on either side of my room. The children ran up and down the halls after 10 PM at night. I called to complain to hotel management and nothing was done. After being awoken at 6 AM by these same children I went to the front office and told them I was checking out, they refused to give me confirmation that I checked out and refused me a refund....
Complaint comments Comments Complaint country United States, South Carolina Complaint category Travel & Vacations

Orbitz - Avoid dealing with this ppl

Posted: 2012-05-21 by    Oliper
Complaint Rating:  0 % with 0 votes
If you search for flights from North America to South it is likely that LAN Chile will come up. Often they will be the cheapest or have the best schedule. I am not saying not to use them but please be aware of what is happening to me:

Using Orbitz I purchased a RT Tijuana to Quito on LAN Chile. Two days before the April 28, 2012 departure I received a routine e-mail reminder from Orbitz. I noticed the middle of the three return segments was commencing prior to the first. I would have had to fly Lima to Mexico City prior to flying Quito to Lima. Obviously an impossible schedule and...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Orbitz - Beware booking international flights

Posted: 2012-05-17 by    Galiffre
Complaint Rating:  100 % with 1 votes
I recently booked a flight through Orbitz online- a round trip on China Airlines from San Francisco to Bangkok. Before booking, I was allowed to visit the seating chart for the airlines and “select” seats for that flight. (If an airlines does not allow this service, I move on to another.) I was booking two months in advance to make sure I did not end up in the back of the plane, in a middle seat, for this very long flight. I selected my seats, then proceeded to checkout where I bought my flight. A month later, checking my reservation, I found out I really did not have confirmed seats...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Orbitz - I am hoping that unsuspecting consumers read this before they deal with Orbitz and their phony ‘Price Assurance SCAM’

Posted: 2012-05-13 by    Lujae
Complaint Rating:  0 % with 0 votes
I am hoping that unsuspecting consumers read this before they deal with Orbitz and their phony ‘Price Assurance SCAM’! I bought my flight at $471 through Orbitz and saw the price dropped to $451 only a week or so later. I called Orbitz and asked if I would get the $20 difference and was told that the rebate goes out after the flight concludes. Of course, no rebate after the flight and my inquiry was met with “Sir, you received the lowest fare!” When I advised them I documented the $451 price which sold they claimed that ticket was probably returned to the airlines (Delta)...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Orbitz - Orbitz is useless for flight bookings

Posted: 2012-05-03 by    Nujales
Complaint Rating:  0 % with 2 votes
I tried over 3 days to book a trip, using Orbitz, from Shanghai to Auckland, NZ and onwards to Melbourne, Aus before returning to Shanghai. Multiple times they would show a price but when I tried to book – “this price is no longer available”. When I finally got a firm price they would say the booking was accepted but would be “confirmed within 24 hours” whilst also immediately charging my credit card. Each time I would get an email saying they regretted the airline could not confirm the ticket “but this is a rare event”. This happened across multiple dates...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Orbitz - Change of Flight - No Notice

Posted: 2012-03-31 by    Chris D22
Complaint Rating:  0 % with 0 votes
Orbitz changed my flight without giving me notice (luckily i checked a few days before my trip). Then, despite my having the United website in front of me showing me availability, Orbitz denied seeing an available nonstop flights similar to my original booking. Orbitz is a total scam, can't believe they're still in business. There are major consumer violations going on with this company....
Complaint comments Comments Complaint country United States Complaint category Airlines

Orbitz - Nevada, Las Vegas - Terrible online booking system

Posted: 2012-03-25 by    AngryTom
Complaint Rating:  0 % with 0 votes
I want to share with you my experience in Vegas, NV. as I just woke up this morning in my mini-van writing my complaint of Orbitz.

My both in-laws (50+) and my wife had just spent our night in our Mini-Van and thanks for Orbitz set us up this wonderful weekend. We booked thru Orbitz online system on last Friday night for a single-night with Emerald Suites hotel. But, when we got here at Emerald Suites lobby, Voila.. no reservation was found. We called Orbitz and we even presented our electronic confirmation to Orbitz customer service. They simply said there was error somewhere. The...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Hotels

Orbitz - New York - Change 1 Leg = Re-Book entire trip?

Posted: 2012-02-28 by    Rufus 100
Complaint Rating:  0 % with 0 votes
I booked a round trip ticket from NY ---> Florida. Wanted to change 1 leg (the outbound leg only), so I could go one day earlier. Orbitz insisted on re-booking the entire round trip ticket, including the 2nd leg (the return flight), even though I wasn't making changing to the 2nd leg. The new outbound ticket to Florida a day earlier was the same price, but the return flight (for which I was not making any change) was $200 more. Orbitz tried to tell me I had to pay the $200. Orbitz also told me they were following JetBlue's policy. Obviously, JetBlue denies having the policy. To make...
Complaint comments Comments Complaint country United States, New York Complaint category Airlines

Orbitz - Orbitz keeping money after reservation cancelled

Posted: 2012-02-27 by    Ali Stringer
Complaint Rating:  0 % with 0 votes
Let me start of by saying that when I first went to cancel my package, I was surprised at how easy it was to cancel the airlines. I did not think it would be this hard to cancel the hotel portion of the package. I was told to call back on Monday morning (I booked and canceled my flight on Saturday night) - First thing Monday, I called and was helped by a rude old lady. She put me on hold to contact the Sheraton (and literally was gone for 2 minutes) not long enough to call the hotel. She then came back on the line and said "sorry there is nothing I can do to help you" - I asked for a supervisor...
Complaint comments Comments Complaint country United States Complaint category Airlines

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