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Orbitz Complaints & Reviews

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Orbitz - Illinois, Chicago - Hidden Booking Fee

Posted: 2015-10-05 by    Peter2211
Complaint Rating:  0 % with 0 votes
I have been using Orbitz for many years and never pay attention to their booking fee. But on September 14, 2015, I purchased two Delta Airlines ticket via Orbitz and realized Orbitz charged me four separate charge for these two airlines tickets. Two charge for Delta Air tickets and two charge for booking fee (21.98 x 2). I verify thru Orbitz and do not see anywhere Orbitz display this booking fee on their website. After investigated, I find out that Orbitz charge this booking fee hidden in the "taxes and fee" portion of the airlines fee. I don't mind pay a booking fee when booking...

Orbitz - Overnight stay without cancellation option

Posted: 2015-09-14 by    Reviewer75485
Complaint Rating:  0 % with 0 votes
I have looked at many other search engines to save money on stays. They all said the price for non refundable and then price for free cancellation. Orbitz did not until I clicked on cancellation policy and it said 0 if you cancel. Now I do not plan on cancelling but it is a nice cushion if something would come up. Also I have found that when I find a good deal on one of these sites I call the hotel itself and ask for an AARP rate and it the same with less tax to pay. ORBITZ is off of my list to use at all and I will tell everyone I know....

Orbitz - misadvertising

Posted: 2015-02-12 by    SJPJMP
Complaint Rating:  0 % with 0 votes
Wife and i for our 71st birthday booked a trip to Sealtle with Orbitz, mainly due to a statement that the reservation could be cancled with no penality. A week later we find out my wife has to have major heart surgery and we can't go. Try to cancel on line, could not, even though i booked on line. Told to call 866-540-5057. After 20 minutes on hold for this 'VERY IMPORTANT CALL', I'm told that to cancle they would keep my money for 1 year and if i do not rebook within 1 year, i forfet my money. Additionally, i have to pay a $200 fee to the airline if i do rebook. When i told...

Orbitz - online booking

Posted: 2014-10-30 by    robiedal
Complaint Rating:  0 % with 0 votes
I booked my ticket online with email address as a required field. Then passenger's name and other pertinent personal info were filled up and entered. They sent me the confirmation with my userid on email. Days passed by, ignoring the userid is on the itenerary as usual practice. But when I was at the airport I couldnt board because my name was different from what was booked. Then I called orbitz and gone thru all this ordeal of why their online booking took my email userid instead of what I entered for required passengers data. They suggested to cancel my trip and took $200 cancellation fee....

Orbitz - flight

Posted: 2014-10-03 by    Maureen Baron
Complaint Rating:  0 % with 0 votes
When I purchased my round trip ticket from Orbitz August 9 my arrival time to West Palm was 11:15 am on 11/22. My return flight had me leaving at 5:10 and arriving in Salisbury at 9:29. Both flights had about 4 but under 5 hours travel time. I picked these times on purpose and early so I would get what I wanted!

This is the second time in 2 months they have changed my tickets (what is the point of purchasing tickets with you when you are not going to honor them). Again, I purchased the original times for a reason! Now Orbitz have me arriving 3 1/2 hours later on the 22nd, which now...

Orbitz - They won't return the money!

Posted: 2014-09-14 by    Echo216
Complaint Rating:  0 % with 0 votes
I booked a hotel with wrong information, so I called the customer service to cancel the reservation. They told me to book a new one with right information and call they back, then they can cancel the old one and refund the money. I did as what he told me to do. And they agreed to refund. However, I waited ONE MONTH,and no money back. So I called again, they also agreed to refund, but still no money back after another MONTH. I tried the THIRD time, still the same result. They not only made me waste my money, but also waste my time. WILL NEVER USE ORBITZ AGAIN!...

Orbitz - California, Long Beach - The nightmare - Flight from Mexico to Europe

Posted: 2014-07-11 by    superdario
Complaint Rating:  0 % with 0 votes
Here's a copy of an email I sent to Orbitz Customer Relations:

On July 11th, 2013, I used Orbitz.com to book a Lufthansa flight from Mexico to London, returning from Amsterdam to Los Angeles (Orbitz record locator: PBORB5636047714). The ticket number, according to Orbitz.com, is: 2207254118626-627. The flight was scheduled to depart on August 11th, 2013. I cancelled my travel plans on August 10th, 2013. On January 28th, 2014, I spoke with an Orbitz Customer Service Representative regarding this cancelled itinerary. The representative told me that I would be able to use the $1,...

Orbitz - customer service withhold info.

Posted: 2014-04-18 by    Julian1234
Complaint Rating:  0 % with 1 votes
I booked my thanksgiving airline ticket through Orbitz for the wrong date. Called Orbitz to cancel my flight. I specific ask how much my credit will be after cancellation, and was told it would be the full amount of ticket. Right after my cancellation, Orbitz told me if to use that credit, i have to pay $250 for penalty fees. I feel Orbitz purposely hide that charge from me. I would've plan something else if i know there is a fee with it....

Orbitz - bait and switch on airfare

Posted: 2014-01-26 by    Michaeleta1
Complaint Rating:  0 % with 0 votes
Was booking airline tickets on Orbitz after entering all information and went to pay website says those tickets no longer available so had to choose a more expensive ticket. Tried to purchase more expensive tickets and was informed those tickets were no longer available and needed to choose even more expensive ticket. Closed website and went to Travelocity and booked original tickets that I first wanted. Will never use ORBITZ again....

Orbitz - Illinois, Chicago - Sold me invalid ticket

Posted: 2013-11-17 by    Leila Rakhimzhanova
Complaint Rating:  0 % with 0 votes
Dear Complaints Board,
I am writing, because Orbitz - on-line travel company not answering, evaded responsibility for their false ticket. The pursuit of profit some companies create intricate techniques like Orbitz. I am using online service about 15 years and have never seen such deception: Orbitz sell false tickets under the guise of error, because they are “non refundable”.
They sold me obviously invalid ticket! No one will write two first names instead of the name and surname, but they did it. I clearly wrote first name and surname, checked it several times, because the ticket...

Orbitz - Arizona, Goodyear - Reservation for Abandoned Hotel

Posted: 2013-10-06 by    Julie and Gabriel R
Complaint Rating:  100 % with 1 votes
Our family has used Orbitz.com several times in the last 8 years. We booked a room in Sedona, AZ for our 15th Anniversary. We show up at the Inn to check-in to find a VACANT office. The reviews on Orbitz were decent, so this was a HUGE surprise. We called the number to the Inn(listed on my Orbitz reservation email). It was disconnected. My husband saw a note on one of the windows: If no one is in the office, use phone to call XXX-XXX-XXXX. There was NO PHONE! There was only a jack, where the phone was connected. So, we called this number as well-also disconnected.

Finally, We reached...

Orbitz - non refund of cancelled ticket

Posted: 2013-06-10 by    very angry in texas
Complaint Rating:  0 % with 0 votes
I made reservations to fly with my significant other in Feb for a May 2nd departure. He decided not to go around April 30th. He had cheated on me... lovely! The first part of my flight was in the US but Iberia was the international carrier. I called American and they separated the ID number on tickets. He went ahead and cancelled the tickets, but I had paid for them. Orbitz allowed him to cancel yet it was on my credit card. The departure date was May 2nd, and they now tell me that I needed to rebook with an Iberian flight by May 2nd. I would be very cautious with Orbitz... to add insult to injury...

Orbitz - annoying promo Emails

Posted: 2013-06-06 by    Milt Sylwester
Complaint Rating:  100 % with 4 votes
I continue to get Orbitz' incessant, annoying, asinine promo E-mails daily. Orbitz "unsubscribe", "contact us", "customer service" buttons do absolutely nothing. I had been a long time Orbitz customer but all future travel plans will be through Travelocity, Expedia, Kayak, anyone but Orbitz....


Posted: 2013-01-10 by    NO MORE SCAM
Complaint Rating:  0 % with 2 votes
I booked a trip to Los Cabos, Mexico, on Delta through Orbitz and months later the same trip was more than $300 dollars less on their own website.I quickly contacted them to get their "PRICE ASSURANCE GUARANTEE".

Well, even though all the information was not on their website regarding the price assurance, when they responded they said the trip had to: 1) be purchased through them, 2) for the same number of people, 3) in the same airline, 4) on the same day, 5) at the same time, 6) on the same flight. WHAT A SCAM! Price guarantees generally require proof that the same flight is available...

Orbitz - Ohio - Put a hold on my card, but no vacation

Posted: 2012-10-11 by    spoontasic
Complaint Rating:  0 % with 0 votes
After doing a little shopping around for my vacation I decided to book with Orbitz. This turned out to be a mistake. Website had no problem loading every page until I asked it to book the vacation. It came back with the unable to process at this time, try again later message. Checked the bank account to just be sure (Sometimes my cable bill does the same thing, although it does go through). What do you know...vacation money gone and no confirmation email from them.

Called and basically got the run around from people that knew very little english. Was asked several times to go ahead...

Orbitz - North Carolina - reservations

Posted: 2012-09-20 by    compose12
Complaint Rating:  0 % with 0 votes
I booked a package with Orbitz. The flight schedule changed to be a couple hours earlier which was ok. Orbitz didn't change the time of the car reservation though. I called the car rental agency. They said to call Orbitz. I called Orbitz. They said they couldn't help and transferred me to their "package" department. Before transferring me, I said, , , , don't hang up on me. The guy said, if you're hung up on, I'll call you back. He "transferred" me, and I was disconnected. Note that I was calling from a landline so it isn't cell service that was the issue. It's...

Orbitz - Poor Service and No Refunds

Posted: 2012-08-29 by    Anne7
Complaint Rating:  100 % with 1 votes
I booked a hotel and flight to New Orleans to attend a conference that was later canceled due to Hurricane Isaac. When I saw that United was offering refunds to customers who pre-emptively canceled, I called Orbitz and tried to cancel the package. Their customer service representatives were completely ignorant about both the Hurricane and United's offer, even though the Orbitz website had a link to the policy. I called United and fortunately they canceled the flight and refunded my money. Orbitz, however, refused to refund me the money I pre-paid for the hotel, even though I tried to cancel...

Orbitz - South Carolina - Non refund for horrible hotels

Posted: 2012-07-15 by    WMH
Complaint Rating:  0 % with 0 votes
I rented a room at a hotel in July 2012 using Orbitz to book the hotel room. When I arrived at the hotel it was dirty, the shower did not work, the sink and shower both did not drain. The hotel manager booked two large families with 4 or more children in each room on either side of my room. The children ran up and down the halls after 10 PM at night. I called to complain to hotel management and nothing was done. After being awoken at 6 AM by these same children I went to the front office and told them I was checking out, they refused to give me confirmation that I checked out and refused me a refund....

Orbitz - Avoid dealing with this ppl

Posted: 2012-05-21 by    Oliper
Complaint Rating:  0 % with 0 votes
If you search for flights from North America to South it is likely that LAN Chile will come up. Often they will be the cheapest or have the best schedule. I am not saying not to use them but please be aware of what is happening to me:

Using Orbitz I purchased a RT Tijuana to Quito on LAN Chile. Two days before the April 28, 2012 departure I received a routine e-mail reminder from Orbitz. I noticed the middle of the three return segments was commencing prior to the first. I would have had to fly Lima to Mexico City prior to flying Quito to Lima. Obviously an impossible schedule and...

Orbitz - Beware booking international flights

Posted: 2012-05-17 by    Galiffre
Complaint Rating:  100 % with 1 votes
I recently booked a flight through Orbitz online- a round trip on China Airlines from San Francisco to Bangkok. Before booking, I was allowed to visit the seating chart for the airlines and “select” seats for that flight. (If an airlines does not allow this service, I move on to another.) I was booking two months in advance to make sure I did not end up in the back of the plane, in a middle seat, for this very long flight. I selected my seats, then proceeded to checkout where I bought my flight. A month later, checking my reservation, I found out I really did not have confirmed seats...

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