Complaint Rating:

Re: Orbitz

This is Amit Datta. I am very upset and very dis-satisfied/unhappy with your service. As you may see the confirmation number "ATGYW5" so like every one else I assumed that all must be confirmed. When I tried to check in at the hotel there was nothing confirmed...

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I have been using Oribtz for many years and I used to love their service even when I ran into problem. But for the past 6 months, My husband and I have had numerous problems with them although we have separate accounts and have never dealt with them together on 1 particular case. Their India...

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I booked a hotel room with Orbitz but later needed to cancel my reservation. I went to the front desk of the hotel (in Best Western Incheon, South Korea) and asked them if I could cancel my reservation with no charge. They said yes. So I assumed that I would not be charged for the room, since...

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In July, I ordered airfare tickets for Guangzhou, China via LA from Orbitz.com. The departure date was Sept 21. On Sept, 19th I received an email from Orbitz talking about my upcoming trip. When I noticed that the exact times for the first leg of my flight had changed, I checked and verified...

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Let me recount what a NIGHTMARE it was dealing with the Orbitz customer service staff:

I originally called a sales agent to book a new flight from OKC to Washington DC (July 3-July 6) in order to use a credit I had on my account from a previous cancellation. I would normally book...

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SERIOUSLY INCREDULOUS and most disconcerting with very little apparent recourse i have been lied to misguided by inept representatives from orbitz over a complete refund for medical issue ona flight to europe. medical documentation was faxed from drs office many times with confirmation numbers...

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Several years ago, I booked a room several months in advance and had to cancel. I followed their procedure, was within the period required to cancel, and everything, but my credit card was still charged for the room.

I was unable to recoup the loss ($150). In fact, it caused my...

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I booked travel on Air France through Orbitz to Paris from LAX for $3200. Due to a medical emergency the trip had to be cancelled. I called Air France and they said "no problem" but since I had made the reservation through Orbitz I would have to call them, etc.

For...

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I will never use Orbitz again! I made reservations in August 2007 for a February 2008 trip, and everything was fine at that time. A week before our trip, I checked on the itinerary to find.

(1) our Boston to Tampa flight, through Dulles, now ended in Dulles

(2)...

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I booked a reservation through Orbitz for the Dubai Palm. (December 26th, 2007) My card was charged but when I arrived at the hotel - no such reservation existed. The hotel said they did have rooms though (After 45 minutes of not being able to contact Orbitz) but it was significantly higher...