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OnStar Complaints & Reviews

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OnStar - Customer service

Posted: 2012-05-16 by    malloryjordanbeck
Complaint Rating:  100 % with 2 votes
Avoid onstar at all costs. Terrible customer service. They kept pushing me over and over again to buy their hands-free phone minutes and other services which I did not want. I had to tell them REPEATEDLY with growing frustration that I was not interested in buying anything extra. Then after that, they kept asking for my debit and credit card numbers to put on file. Needless to say I declined to give them that information and was fed up at this point and started yelling and cursing at them. It was borderline harassment!! My first contact with them the "welcome call" did anything but make...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

OnStar - New York - unaccptable service

Posted: 2012-02-16 by    brian sal
Complaint Rating:  0 % with 1 votes
I have been trying for a week to activate my onstar and have wasted at least 2 hours a day with no luck. after finally speaking with an advisor, I was told they are experiencing some system upgrade problems and are having trouble. I was told to call back in 24 hours. This was the same situation every day for a week. Now when you try to call, a recording comes on and says they are not even accepting calls due to technical problems. How can you depend on a service like onstar to save you or you loved ones lives in an emergency if they don't even answer the phone? This is totally unacceptable...
Complaint comments Comments Complaint country United States, New York Complaint category Car Service Centers

OnStar - Problems Canceling Account with Billing

Posted: 2011-08-15 by    doggp
Complaint Rating:  100 % with 1 votes
My husband cancelled his account through OnStar because he didn’t want the service. He cancelled the OnStar account on April 4th. Well, instead of canceling his account, they billed me for it instead. Today they took out 75.21 from my checking account without warning. Now, because of this I have a hot check out!! When I called, they aplogized and stated that it was going to take five to seven business days to return the money!! Why do I have to wait for their mistake? Not to mention, I never had a joint OnStar account with my husband!!! It was always seperate!!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

OnStar - Washington - accident report

Posted: 2011-08-05 by    Bill Boock
Complaint Rating:  0 % with 0 votes
onstar accident reporting is a ripoff had accident in my tahoe (chevrolet) destroyed the front end onstar was not notified. contacted onstar they(onstar)said battery was destroyed therefor would not work. good for fender bender but not good for major accident
(*#%^&*@#*)...
Complaint comments Comments Complaint country United States, Washington Complaint category Cars, Parts & Vehicles

OnStar - Unhappy GM Customer

Posted: 2011-03-13 by    Joseph6
Complaint Rating:  100 % with 1 votes
Onstar sent me a letter letting me know they are dumping all Onstar customers with analog devices.

The solution is for me to buy a new 2006 or 2007 GM vehicle and sell my current car, value of which has fallen as a result of this announcement. Onstar knew that this transition will take place in the near future but they didn't think it through and are not willing to make this transition for us more convinient.

I've been with GM vehicles for 20 years. I was a loyal customer and they just lost me. When I contacted them about this issue Onstar and GM offered me...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

OnStar - Virginia, Fredericksburg - poor communciation via tty onstar

Posted:    aws09
Complaint Rating:  100 % with 1 votes
as an hearing impaired customer of new gm car purchased sept 22nd to this date i am very angry with the way onstar-tty treatment has not response on how to get tty-onstar system device upgraded on my 2009 CTS as they failed to fax the information to the dealership and dealership staff member went out of their way getting information required and were told it not available on the cts but only on more expensive model and suv despite saying it is available on 2007 and newer gm except saturn, pontiac model etc and say there is confusion on the dealer part and asked for my 17 vin# which sent on nov.4th...
Complaint comments Comments Complaint country United States, Virginia, Fredericksburg Complaint category Car Dealers

OnStar - Tennessee, Nashville - unauthorized charges and useless service

Posted:    Chupascott
Complaint Rating:  100 % with 6 votes
I bought a 2008 Saturn Astra which came with Onstar. The only time I ever authorized my credit card to be used by Onstar was to purchase minutes for the cellular service. After a few attempts at using the navigation system, I gave up because the directions were usually wrong and sometimes sent me to another town when asked a simple question like " where is the closest Target?" At the end of the first year I noticed a charge from Onstar and was told because there were emergency services involved - they have the right to bill me for services without mu authorization. Even though I had never...
Complaint comments Comments Complaint country United States, Tennessee, Nashville Complaint category Unauthorized Charges

OnStar - Texas - they listen in on you

Posted:    asdfg
Complaint Rating:  86 % with 7 votes
I recently purchased a 09 chevrolet with on star. On several occasions while listing to my radio, it goes silent and somebody from onstar comes online. asking me questions, and wont hang up, . they just keep listning to whats going on in my car....
Complaint comments Comments Complaint country United States, Texas Complaint category Cars, Parts & Vehicles

OnStar - Québec, St-nicéphore - Sondage de satisfaction

Posted:    Réjean Poirier
Complaint Rating:  0 % with 0 votes
Ne peut accéder au site afin de répondre au sondage tel que demandé sur la carte reçue....
Complaint comments Comments Complaint country Canada, Québec, St-nicéphore Complaint category Mobile/Cellular Service Providers

OnStar - they sent survey card cant log on

Posted:    Carol Souder
Complaint Rating:  79 % with 33 votes
they sent survey card in mailto log in and sign up for a chance to win one of five $200 prizes, and there is no such site
www.ipsosweb.com/onstar...
Complaint comments Comments Complaint country United States Complaint category Online Surveys

OnStar - Ohio - Cannot access survey site

Posted:    9800102927
Complaint Rating:  78 % with 23 votes
Received a card as Onstar customer directing me to a site, ipsosweb.com/onstar. Can't acquire the site. So, what's it all about? Why waste my time?...
Complaint comments Comments Complaint country United States, Ohio Complaint category Online Surveys

OnStar - Louisiana, Shreveport - DIRECTIONS/COVERAGE

Posted:    NAY-NAY
Complaint Rating:  100 % with 2 votes
ONSTAR CHARGES $30.00 A MTH TO GET YOU LOST ..THEY SEND YOU TO AREAS WHERE THEY DON'T HAVE COVERAGE ..ME &MY KIDS WERE GOING TO HOUSTON TURN BY TURN IS A JOKE ...TURN BY WRONG TURN SHPULD BR THE NAME OF IT, OR WE'RE SORRY BUT OUR SATILITE IS'NT PICKING UP A SIGNAL THAT'S WHY YOU GOT LOST ..BE CAREFUL WHEN ORDRERING THIS FEATURE YOU COULD ...WILL GET LOST !!! AND IGNORED AND FRUSTRATED...GET A NAVIGATION SYSTEM ......
Complaint comments Comments Complaint country United States, Louisiana, Shreveport Complaint category Telecommunications

OnStar - telephone

Posted:    jay
Complaint Rating:  75 % with 8 votes
when riding in the car last night, the phone rang..i answered, it was a telemarketer, and he knew my name!!! only 2 people know our car phone no!!! how did telemarketers get my name???????? how do you send block phone to onstar?? please answer this question, or no more on star minutes for my wife and i, as, i am not going to waste my time and money with foolish minutes with telemarketers, unless this can be corrected!!
thank you,
jay newton...
Complaint comments Comments Complaint country United States Complaint category Telemarketing

OnStar - refund to Visa credit card

Posted:    Ronald Prater
Complaint Rating:  0 % with 1 votes
I discussed the monthly fee with one of your employees and they agreed to reduce my monthly fee to @12.95 and credit my Visa account with approximtaely $16.00. This has not been done. The Visa account is in the name of Shirley M. Hawkins, 265 Antebellum Lane, Mt. Juliet, Tn. 37122. I am half owner of the auto and the wife of Ronald Prater, same address. Please advise the status. Shirley M. Hawkins, 1-615-773-6119...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

OnStar - Michigan, Dearborn - online survey

Posted:    K. Murray
Complaint Rating:  100 % with 5 votes
Like many of the others on this website, I could not access the online survey site as directed per mail card. Unfortunately, in order to have positive results, one has to be able to log on to a site that either exists or can be easily found. The savy public do not want to wastet their time trying to find a site that appears to be non existent. Many, due to frustration will remember this as a negative interaction and will have nothing positive to say if asked about onstar....
Complaint comments Comments Complaint country United States, Michigan, Dearborn Complaint category Online Surveys

OnStar - California, Vista - BILLING

Posted:    Jacqueline E. Nuse
Complaint Rating:  0 % with 0 votes
I challenge the following charges:
a. service charge? $108.00
b. TLG*evryday $ 12.99

These are corrupt charges and need to be cleared from my account! I will not be using your card ever again unless this is corrected....
Complaint comments Comments Complaint country United States, California, Vista Complaint category Airlines

OnStar - Ohio, Toledo - cant take survey

Posted:    emmett smith
Complaint Rating:  50 % with 4 votes
i received this card in the mail to go online useing this password to take online survey, and only place it takes me to is some porn site...
Complaint comments Comments Complaint country United States, Ohio, Toledo Complaint category Cars, Parts & Vehicles

OnStar - Charging a fee in july

Posted:    Mel Schlueter
Complaint Rating:  0 % with 0 votes
You charge my Visa card $38.53 for service. Our service has been paid up and we had added time on previous car which was added to the account. There are no fees due....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

OnStar - Fraud and scam

Posted:    js
Complaint Rating:  100 % with 4 votes
The survey site was not available, all that replied should be rewarded with 30 free phone minutes for goodwill!!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

OnStar - Florida, Riverview - Discontinued service

Posted:    Paul Burge
Complaint Rating:  33 % with 3 votes
I buy a Buick Century, retirement car. Paid cash... Now Onstar... Digital vs Analog... Why not update my car so I can still use Onstar... After 4 years... Car components are obsolete... Did they not not know when they sold it that. Digital was required in just a few years and provide updated version of Onstar... GM can and should have done much better....
Complaint comments Comments Complaint country United States, Florida, Riverview Complaint category Cars, Parts & Vehicles

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