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I would like to file a formal complaint against a branch of Navy Federal Credit Union. The bank manager assured me that she would return my call with information regarding a complaint I had made. She did not call me back and so several hours later I called, again on hold for over 30 minutes,...

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I contacted the consumer loan department and asked what the latest day was I could make a payment on my loans without it being reported to the credit bureau. They informed me the 25th would be 30 business days. I went in person to the bank on the 23rd and posted this payment in cash. Both the...

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Navy Federal paid some checks my son had inadvertently bounced just before he lost his job, and as expected, charged a $25 fee. Instead of letting him make payment arrangements to bring his account back into good standing, though, they continued to run the checks through their system (less than...

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Navy Federal has gone from a "member-first" philosophy to a "cover-our-ass" paradigm in the past few years.

My problems started when they changed their policy on their ShareDraft Visa card. It used to be that the account would be debited from the account when...

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Mr. Cooper (collections sup) 7032558387

He was rude, disrepectful, and not willing to resolve the issue at with waiving "some late fee"--not all...The last fees were accessed due to my allotment being set up 10 days after the payment was actually due. No one ever explained...

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I received several phone calls on my cell phone today and yesterday from employees of Navy Federal Credit Union in reference to a credit application. Each time, I stated that they have the wrong number and that I would like them to remove my number from their system and do not want them to call...

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I have been a member with this bank for about 10 years and never experienced this. I recently lost my job a couple months ago and has fell behind on my bills. I owe on my current credit like $150.00. The debt collector I was talking was down to earth and I was discussing payment arrangements...

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I will start off by saying that it would be nice if Cutler Dawson or any of the members of the board of directors took a strong look at the way there members are being treated. "Once a member always a member" Yeah right! Snap shot, 12 year member, two houses, three automobiles, four...

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TAKING MONEY AND NOT AUTHORIZED TO TAKE IT. NOT ONLY TAKING MONEY FROM ONE ACCONUT TO USE IN ANOTHER ACCOUNT BUT TAKING MONEY FROM A TOTALLY DIFFERENT BANK AND PUTTING THAT MONEY INTO A NFCU ACCOUNT. WHAT THEY DO WHEN THEY HAVE YOUR BANKING ACCOUNT INFORMATION FROM ANY BANK IS UNBELIEVABLE....

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I was owed $78, 000.00 for over 5 years.
Finally, it was paid into MY password protected account, but I did not know it had been put in.
11 days later it was removed by the person who owed it, from MY account.
My account is password protected. It only has MY name on it....