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Megabus Complaints & Reviews

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Megabus - misrepresentation

Posted: 2014-06-25 by    Markdeegee
Complaint Rating:  0 % with 0 votes
So they sent a rickety bus from a fleet that wasn't Megabus. No one got off the bus and said "we are going to Buffalo, I am here in place of Megabus". Rather, they left five minutes early and stranded twenty people on the side of the road in Columbus, Ohio. None of us even realized we were stranded until about an hour later because we were all calling customer service who kept saying "oh yeah, your bus is coming...call back in fifteen". By the time we realized we were stuck in Columbus it was too late to catch a train going to Buffalo or a flight. I called to get my ticket...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Megabus - sold use bogus tickets

Posted: 2014-04-22 by    regina lewis
Complaint Rating:  0 % with 0 votes
My sister and I purchase 4tickets 4weeks in advance 2 disable and 2cargivers to make a long story short they sold use bogus tickets for our return trip. the tickets were for the 11:30pm bus to Memphis by 11:40 I ask about the 11:30 bus to Memphis we were told the last bus to Memphis was at nine..told us that we need to call customer service dept.they acted unconcern about the this problem.. They had 4 weeks to contact us about bogus ticket ..they did not.. MEGABUS SELLS BOGUS TICKETS TO UNEXPECTING CUSTOMERS...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Megabus - Poor Customer Service

Posted: 2013-12-14 by    Taraland
Complaint Rating:  0 % with 0 votes
My son arrived at 6:30 am for a Megabus that was leaving at 7 am. The bus driver told him that he could not get on the bus and that all the kids going to Amherst and Hartford would have to wait for a bus that would arrive in 45 minutes. The busses were clearly over sold. An hour and a half later no bus. Customer Service claimed the original bus had 23 seats open and that the kids had missed the bus. They could have cared less what I had to say. Another Customer Service agent said a bus was on the way. Conflicting information that was causing a lot of stress, since these kids were standing in the...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Megabus - Georgia, Atlanta - Bad customer service

Posted: 2013-10-15 by    BLongmire
Complaint Rating:  0 % with 0 votes
My daughter and i boarded the Megabus in Atlanta to go to Lexington Ky on October 12, 2013. They proved the saying you get what you pay for. My 11 year old daughter had to hear the drive cuss and complain. we were moved from our seats twice because the bus was over booked. People were smoking E-cigerettes on the bus. The second driver was just as bad, we he took over he would not even announce the stops. He just opened the door got out removed the luggage. I looked up he was back on the bus and pulling off. He left the person that was waiting for it in lexington because he did not know that bus...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Public Transportation & Taxi

Megabus - Illinois - Driver

Posted: 2013-07-01 by    aztecacv
Complaint Rating:  0 % with 0 votes
Hello, I boarded Megabus yesterday, June 30th, from St.Louis (depart 930am) to Chicago (arrive 310pm).

The bus driver said his name Darryl. Anyways, this man was very rude to the passengers. He spoke to us as if we were kids/teenagers.

First of all, when he went through his rules on the bus, he was just very obnoxious and spoke to us as if we were all idiots.

There were some passengers that boarded at 0930am, or a minute after., he spoke to them very mean and rude for being "late". He didn’t want to put a passengers suitcase in the cargo...
Complaint comments Comments Complaint country United States, Illinois Complaint category Travel & Vacations

Megabus - Stink of urine

Posted: 2012-03-29 by    carmudgeon
Complaint Rating:  0 % with 0 votes
My wife and I travelled on the beautiful scenic route between Inverness and Edinburgh. The journey was spoiled by the terrible stench of piss wafting from the toilet! Not nice!...
Complaint comments Comments Complaint country United Kingdom Complaint category Public Transportation & Taxi

Megabus - England, Tyne and Wear, Sunderland - Amendment of reservation

Posted: 2011-12-23 by    ibukun
Complaint Rating:  0 % with 0 votes
I booked a reservation with Megabus from Sunderland to Birmingham return . This is my first time of traveling with the bus, so i wanted to know if amendment could be made to my return trip back to Sunderland on the 29th of Dec instead of 2nd of Jan . When i wanted to make the amendment for the journey, it notified me that an amendment had already be done. Since the first time i tried was just to confirm if amendment could be possible and no changes done....
Complaint comments Comments Complaint country United Kingdom, England|Tyne and Wear, Sunderland Complaint category Travel Agencies

Megabus - Pennsylvania, Erie - Late/Noshow

Posted: 2011-11-25 by    RWD-Erie
Complaint Rating:  0 % with 0 votes
My son had a reservation with Megabus on Friday, 11/25/2011, from Erie, PA to Pittsburgh with a 3:55AM departure. I dropped him off at 3:30AM. He called me at 5:00AM. No bus yet. Again at 6:00AM. Still no bus. I went up to pick him up at 6:30AM. I called Megabus around 1:30PM on Friday. They said it was a traffic delay. Couldn't tell me when or whether the bus arrived. I asked if he could get on the 2:00PM bus. The agent said probably not. We'd have to buy another ticket. We went to the departure site anyway. He WAS able to board the later bus....
Complaint comments Comments Complaint country United States, Pennsylvania, Erie Complaint category Public Transportation & Taxi

Megabus - Bad service

Posted: 2011-11-10 by    L. Behling
Complaint Rating:  0 % with 0 votes
On 1-4-09 our son had a reservation to take the Megabus from Milwaukee to Minneapolis. When the bus arrived, the driver got off and said he could not take any more luggage, he said he did not have room. After arguing with waiting passengers (mostly college-age students & parents) for about 15-20 minutes he supposedly called his dispatcher. He claimed another bus was on its way and then he left, stranding about 15 customers in a parking lot in the cold. We tried calling the local phone number for Coach USA (Megabus is a subsidiary, and there is no phone listing in the book for Megabus) and the phone...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Megabus - England, Warwickshire, brighton - rude driver, and driver drove off

Posted: 2011-08-12 by    bobalola
Complaint Rating:  0 % with 0 votes
me and my friend, 2 girls 17 years of age. paid more money to get an earlier coach from london to coventry so we were out the way of riots and home early, we got there early went to bus for driver who told us we couldnt get on, we had reservation sheet and everything with us, but he refused for no reason, he then drove off, so we went to desk explained what had happened, we had no money, no food, no shelter and we didnt know where we were or have family or friends that lived anywhere near by, we were told we have wait for 3 hours before the next coach, we were scared and hunbgry as the riots were...
Complaint comments Comments Complaint country United Kingdom, England|Warwickshire, brighton Complaint category Public Transportation & Taxi

Megabus - todays journey

Posted: 2011-07-23 by    annie ferguson
Complaint Rating:  0 % with 0 votes
i would like to complain about driver and journey today on the 0800 London to Glasgow. The second driver particularly that took the bus from Watford Gap to Preston was very abusive and also wouldnt let anyone of the bus when it stopped at Manchester and Preston I think that this was out of order as passengers like myself had already started their journey early in the morning that day to make connection for this bus.I feel that the passengers shouldve been given the choice...
Complaint comments Comments Complaint country United Kingdom Complaint category Public Transportation & Taxi

Megabus - Missouri - Horrible Customer Service

Posted: 2011-05-15 by    Unhappy Question
Complaint Rating:  50 % with 2 votes
The policies that megabus have in place are not to honor their customers. If a customer plans to "miss their bus" how are they able to amend their reservation? The people that work there are happy to offer you their policies and procedures and what they can't do for you. As a customer we want to know what you CAN do!

Although they do NOT offer refunds how is it that you have to have a time limit to make adjustments to the reservation you have made. I would not suggest others to do business with megabus. I will let you know that you will get what you pay for. Cheap...
Complaint comments Comments Complaint country United States, Missouri Complaint category Other

Megabus - Ontario - Customer Service

Posted: 2011-05-11 by    Lambs
Complaint Rating:  100 % with 2 votes
I have never had a problem with Megabus until recently. For years I have bought my bus ticket from Whitby to Montreal, it was cheap and easy. Always done online. Recently when I went on the Megabus website and selected Whitby to Montreal no tickets showed up, no matter which date I picked. So I checked if Toronto to Montreal was still working, yes it was & even showed that it stopped in Whitby along the way. I thought this must be an error on the website so I e-mailed Megabus as I needed the tickets asap but I had no way to book them. I hadn't gotten any response for days so I called the customer...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Travel & Vacations

Megabus - Maryland - Bus stop

Posted: 2011-04-02 by    oodood
Complaint Rating:  50 % with 2 votes
My daughter was traveling from NYC to Baltimore. She received an email about a change in the Baltimore bus stop but the driver took her to the old stop. Confused, she got off anyway. The driver did not. Since she could not get her luggage she got back on. By then I was there to get her. The bus driver closed the door and drove away. My daughter assumed that he was taking her to the new and proper stop. He did not, he got on 95 and headed to DC. He screamed at my daughter, refused to accomodate her and proceeded to DC. I followed the entire way and 1:40 minutes later finally had my daughter. Unbelieveable...
Complaint comments Comments Complaint country United States, Maryland Complaint category Travel & Vacations

Megabus - Pennsylvania, Pittsburgh to Philadelphia - Broken Bus

Posted: 2011-03-10 by    Domenick28
Complaint Rating:  100 % with 3 votes
I took the megabus on Wednesday March 9th, 2011 from Pittsburgh to Philadelphia and the bus broke down due to a transmission problem at Harrisburg before the drop-off point. We were literally sitting at the toll booth for 7 hours before a bus came to pick us up, with no heat and/or food. The driver told us the bus was "on it's way" at 2 or 3 AM and no notifications or updates followed for the rest of the trip. Very confused, the entire bus was frustrated due to a lack of communication between the driver's so called "boss" and we didn't end up getting to Philadelphia...
Complaint comments Comments Complaint country United States, Pennsylvania, Pittsburgh to Philadelphia Complaint category Travel & Vacations

Megabus - Pathetic company

Posted: 2011-01-26 by    Emily Grey
Complaint Rating:  100 % with 1 votes
First of all to try and get through to megabus is a major problem. You have to hold for 30 minutes before anyone answers your call. My husband and I were supposed to travel on the megabus to Baltimore but the trip was cancelled because of bad weather. I tried all day to get on to a bus for Thursday. Was told there was nothing available. Was then told that there was a bus leaving at 1:00 p.m. on Wednesday so we went to the bus station (1 1/2 hours), and there were no megabuses that day. Came home. Tried to get onto a bus again for Thursday. Couldn't. At 6:00 p.m. on Wednesday night I managed...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Megabus - New York, Rochester - VERY poor customer service

Posted: 2011-01-19 by    Megabus Sucks
Complaint Rating:  100 % with 1 votes
I arrived 30 min early at the Rochester bus stop for Megabus. I had taken this particular bus from this stop several times before. When the bus was 15 min late, I called customer service to see if there was a service interruption. While on the phone, the bus came barreling around the corner at top speed. I hung up and, while two of us stood on the curb with three pieces of luggage and a megabus confirmation in my hand and watched the bus quickly drive out of sight. Never slowing down, never stopping. Over the next 2 1/2 hours I stood at that location on the phone with EIGHT different customer service...
Complaint comments Comments Complaint country United States, New York, Rochester Complaint category Travel & Vacations

Megabus - New York, New York - Customer service and travel time

Posted:    LiliM
Complaint Rating:  0 % with 0 votes
I travel every weekend between New York and DC using Bold, DC2NY, and Megabus. The two times I've used Megabus I've been really grustrated with their service. They say that they will get you to NYC from DC in about 4hrs and 20 minutes. However, each time I take the bus it takes 2hrs just to get to Baltimore (which is 1 hour away), and another 3.5hrs to 4hrs to get to NYC. So an extra hour ot more. They know this is how long it takes, but don't tell you a) that you're taking a detour through Baltimore and b( what time you will truly arrive in the city. I also felt awful for the...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Travel & Vacations

Megabus - Treatment of Passenger

Posted:    sparkyjaeri
Complaint Rating:  100 % with 4 votes
I am currently sitting on the July 6th, 2010 bus from New York to toronto that left at 7:20 pm. It is 2:35 and we are in syracuse. We are 2.5 hours behind schedule because of this bus driver. He keeps on stopping the bus for a break and letting people stay off the bus until he feels like its time to go. We waited for an hour at one stop and 45 minutes at the other two. On the schedule the only stop with waiting time is syracuse which is half an hour. He is being incredibly unprofessional, he answers any questions in a fresh manner. The people supposed to pick me up will be at work at that hour and...
Complaint comments Comments Complaint country United States Complaint category Public Transportation & Taxi

Megabus - No response

Posted:    Richmond
Complaint Rating:  100 % with 1 votes
On a Megabus trip from Rochester to NYC (M-24) on May 27, 2010, the entire bus was subjected to the psychotic behavior of a driver who needs to be evaluated for serious psychological issues. To make matters worse, just a few days later, I emailed customer service at Megabus and sent a letter to the president of Coach USA but have not even received a "auto response" stating that my complaint was received. It's as if they are ignoring me completely. Well, they don't realize who they are dealing with.

I have always had a pretty decent experience on Megabus until now....
Complaint comments Comments Complaint country United States Complaint category Products & Services

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