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Mattress Firm Complaints & Reviews

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Mattress Firm - Iowa, Des Moines - Store Manager

Posted: 2013-09-23 by    mattress firm
Complaint Rating:  0 % with 0 votes
My daughter and I were very excited, I told him I would refer my friends to the store and I was just flabbergasted that I could get a deal like that. I should have known something was wrong with HIM when another couple came in and wanted their money back while their bed was still on the truck. He made a couple comments about the couple to us which I didn't think were very professional, but I didn't know their reason behind the anger they showed him. Anyway when the bed came I didn't go look at the remote while the men were there. I saw the base and I was thinking this is not dirty,...
Complaint comments Comments Complaint country United States, Iowa, Des Moines Complaint category Mattresses

Mattress Firm - Ripped of by mattress firm

Posted: 2012-11-13 by    Okole
Complaint Rating:  0 % with 0 votes
PURCHASED MATTRESS 1/20/12 $1114.00. It started sagging on the side, contacted Mattress Firm. They send an inspector $25.oo, everything was turned over and bedroom a wreck. I received info stating wrong improper frame. This is a hand made bed, has 9 big slats 20″legs from frame to floor. No warranty! improper frame! how long are these people allowed to operate, they are totally corrupt. People should be warned....
Complaint comments Comments Complaint country United States Complaint category Mattresses

Mattress Firm - Florida, Pembroke Pines - ripped off

Posted: 2012-09-21 by    Dr. Daniel
Complaint Rating:  100 % with 1 votes
I bought a new mattress for my son after he had open heart surgery in January of 2011. After just a year and a half my wife noticed increased sagging at one end. Since this was an obvious defect and we had a ten year warranty we figured there would be no problems. Wrong! After filling out paperwork that included giving our credit card number we waited over a month and then were charged $25 for a "mattress inspector" to come between 12:00PM and 5:00PM. After about 5 minutes he proclaimed it defective. After another 2 weeks we were sent to the store to pick out another mattress and were...
Complaint comments Comments Complaint country United States, Florida, Pembroke Pines Complaint category Mattresses

Mattress Firm - Texas, Plano - Defective mattresses, poor service

Posted: 2012-04-20 by    spexylady
Complaint Rating:  100 % with 1 votes
I purchased an expensive Sterns & Foster mattress and box springs and within a year the mattress was sagging and I was having back aches. I contacted them to come out and look at it, and I was told I had to go through this ridiculous process of submitting lots of paper work, waiting 4-6 weeks before my complaint would be processed, then would have to pay them!!! $25 to inspect the complaint, and then pay them again another delivery/transportation fee. The sales person at the store was arrogant, combative, and only too happy to hand me all the paper I would need to process my complaint, with no indication...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Mattresses

Mattress Firm - untrained salesperson

Posted: 2012-03-09 by    Joe m11
Complaint Rating:  0 % with 0 votes
mattress firm
towers lodge
8509 Davis Blvd.
Across the street from Target, by FedEx
North Richland Hills, TX 76180
817-788-8558
_____________________________________

I did not buy anything from the store. this review is only about this location not about mattress firm.Mattress firm seems to be a good company. it is about experience with one salesperson. I went to the store first time. the salesperson had no idea or did not care how tempurpedic mattress should be tested. She kept standing nearby me and talked useless information when i asked...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Mattress Firm - Rip off

Posted: 2011-06-20 by    Exp
Complaint Rating:  0 % with 2 votes
I do agree with this post. My husband and I came into a Mattress Firm store to look at some beds for our whole family. We told them no credit cards but that we would put money down and pay on it and then they would deliver it. The manager at the Oklahoma City store said "Well you have 90 days to pay it off." So, ok we put down 10% which was $12o. So today out of the clear blue sky this man knocks on my door and states that he has a deliver for this address from Mattress Firm. I said to him, "Are you sure, because I thought it was not suppose to be here today." The man who was...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Mattress Firm - Unprofessional, rude and liars

Posted: 2011-02-03 by    Rwilburn1
Complaint Rating:  50 % with 2 votes
Went to compare some mattresses at Mattress Firm the other day before making final decision on a mattress. Within the first 5 minutes I made a comment to the sales rep that their displayed prices seemed much higher than other stores. I was not rude, just made the comment as I was surprised at the prices, way high. The young salesman turned his back and said "Good Luck in your Endeavors" as he walked away. I couldn't believe it. I had to think about what just happened. "Wow, and then after a minute I asked him if he was the store manager, he responded yes and then "I commented...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mattress Firm - Rude and unprofessional

Posted:    Spervin
Complaint Rating:  0 % with 1 votes
Wow! If you are a woman, don't shop at the Mattress Firm at the Forum in Selma, TX. A manager by the name of Pete was very rude to me. I went into the store to ask if I could make the installment payment at the store. He nastily told me no one is accepting payment at the store any more due to robbery. Then I asked him a question about the mattress cover. Instead of giving me simple answer, he lectured me about reading the instruction and the labels, etc. We got into an argument and he started to yell at me. I left the store while he was yelling behind my back. I am planning to return the $4,...
Complaint comments Comments Complaint country United States Complaint category Furniture

Mattress Firm - Liars, don't buy there

Posted:    Jolyon
Complaint Rating:  33 % with 3 votes
My experience at the Mattress Firm in Southpark Meadows in Austin started out great. I had to have a check sent from out of town, get a note from my doctor stating my need for a new bed because of my back and the delivery was all but set up. I was not a potential customer -- I was a certain one. However, on the day I went in to deliver my check and paperwork, everything changed. To begin with, I had an appointment to meet Suzy Saturday at 10 AM when they opened. Her associate told me she wouldn't be in for an hour so I tried to deal with him. However, he told me that they wouldn't accept...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mattress Firm - Tennessee, Clarksville - Exchange Policy

Posted:    mastro225
Complaint Rating:  100 % with 2 votes
Back in the end of August, beginning of September we bought a
Temptexdulex king mattress. It did not work out for my Wife. We tried it for about 4-6 weeks.Her back could not take .We took it back to see what our options were. The salesperson showed us different matress's. We ended up bying a Abbey Lynn PT King mattress.We had to pay an extra $547.50, with the understanding it also was under 90 day trial. to . We tried it about 4-6 week period and it also hurt our backs.We went back to the store to try to get back our original mattress .The salesperson told us there is a one return policy...
Complaint comments Comments Complaint country United States, Tennessee, Clarksville Complaint category Mattresses

Mattress Firm - Terrible service

Posted:    Johny
Complaint Rating:  0 % with 0 votes
We purchased our mattress set in June of 2006, while I was pregnant. I demanded a firm mattress, mostly because I'd had bad experiences with squishy mattresses, and I couldn't get out of the bed as big as I was getting with this pregnancy. We were shown the Katherine Firm set, and purchased it. About a year later, both my husband and I were complaining of back pain when we woke. I could not believe that after only a year, my mattress was hurting me the same way my 10 year old set had done before we had gotten rid of it. No way! I started going to the chiropractor, and just chalked it up...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Mattress Firm - Terrible company

Posted:    Lolla
Complaint Rating:  50 % with 4 votes
I purchased what I thought to be a new mattress from Mattress Firm only to find out it was a sanitized mattress aka used. Mattress Firm advertises their used mattresses as clearance. No where does it say that clearance is used. I have never heard of clearence being a code word for used. They sanitize their own mattresses in the back of the store using the wet method when the mattress should be sent to a sanitization plant for the dry method of sanitization as required by the Clark County Health Department.

The wet method only cleans the surface of the mattress. If there have been...
Complaint comments Comments Complaint country United States Complaint category Mattresses

Mattress Firm - Broken promise

Posted:    George
Complaint Rating:  0 % with 1 votes
We purchased a $4000 Tempur-pedic mattress and ergo adjustable base from Mattress Firm on Friday, 3/13/09, our 10 year anniversary. Our sales person, Ben, was very nice and informative. We were on our way to buy at Gallery Furniture. Ben promised that Mattress Firm provides Red Carpet delivery, they have everything in-stock, and, since they are just down the street from us, we thought okay, we'll buy from these guys instead! Well, we were assured the delivery would take place the next day, Sat, between 6 and 9 pm. They had the mattress protectors we purchased brought in from another store which...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mattress Firm - Florida, Lakeland - Poor customer service

Posted:    AuburndaleFloridaConsumer
Complaint Rating:  100 % with 13 votes
My wife and I went into the Mattress Firm looking for the least expensive Twin mattress set. The sales rep Jaime, showed us the stock mattresses. The cheapest mattress had absolutly no padding and cost $179. The next cheapest cost $238. They seemed a little pricey. I told Jaime that we wanted to go look around at a couple of stores to compare quality. Jaime said they had the best quality. Then continued to offer a "deal". He stated he would try to get a friend and family discount for us. I said I would still like to look around, and would maybe be back if I could still get that deal. Jaime...
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Mattresses

Mattress Firm - Florida, Lakeland - Beware

Posted:    Rich
Complaint Rating:  57 % with 7 votes
I have been shopping around for a new mattress and doing my research online because you can't trust sales people too much. I was trying to decide between the Tempurpedic Rhapsody and a Serta Vera Wang Latex bed. I went into the Lakeland Mattress Firm and was speaking to Casey and the Manager on duty. I told them that I had been shopping around and doing my research because I wanted to make the right decision. They do not carry Serta, so they told me the Tempurpedic was better. I would expect that from them, but I did not expect them to out and out lie to me about a competitors product. They...
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Products & Services

Mattress Firm - New York, Cheektowaga - Bad Matress/Warranty

Posted:    Laura
Complaint Rating:  67 % with 3 votes
We purchased a mattress about a year ago. After about the first six months, we started getting extreme backaches, pinched nerves in our necks, shoulders. It would be so painful to get out of bed. There have been nights when I wake up and literally cannot move to get out of bed and the pain is so bad I can't breath.

After talking with the owner, he said that maybe we had just gotten a mattress that the coils were not prepared the right way, (cuz the center of the mattress has sunk in and is no longer firm as the rest of the bed) and that we can return it as long as there were...
Complaint comments Comments Complaint country United States, New York, Cheektowaga Complaint category Furniture

Mattress Firm - Scam and cheating!

Posted:    Amanda Baltz
Complaint Rating:  50 % with 4 votes
I read a complaint on this site about being registered for a Mattress Firm Visa through Wells Fargo Bank without authorizing it. The same thing happened to my husband and I after financing the purchase of tempur-pedic mattress. We are in the process of trying to get a mortgage so I am hoping that it will not adversely affect our credit score. I don't see how companies are allowed to do this. Looks like it must be company policy since I'm in Largo FL and the other complaint was from Oklahoma....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Mattress Firm - Used my personal information to enroll me in a VISA

Posted:    Bradford Hull
Complaint Rating:  30 % with 10 votes
Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our personal information from the sale with no disclosure by us and now it shows on our credit - we called and they had no comment locally - called company representatives Fred Weaver and Matt Forbes and no response and no return call....
Complaint comments Comments Complaint country United States Complaint category Department Stores

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