Menu
Mattress Firm
Mattress Firm Customer Service Phone, Email, Contacts

Mattress Firm
reviews & complaints

www.mattressfirm.com
www.mattressfirm.com

Learn how the rating is calculated

1.4 272 Reviews

Mattress Firm Complaints Summary

19 Resolved
241 Unresolved
Our verdict: If considering services from Mattress Firm with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Mattress Firm has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Mattress Firm. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mattress Firm reviews & complaints 272

Filter reviews by rating
5
10 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Mattress Firm reviews & complaints

ComplaintsBoard
J
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mattress Firm Deceptive sales and product not what we tested in store.

My husband and I purchased mattress from Gadsden, Al store. We went there because my husband had major back surgery and I was going in for total hip replacement. The bed we tested in the store felt great. The bed delivered was not the same. I was told it just had to be broken in then it would be ok. Never did we couldn't exchange with out paying additional fees. So we just kept paying the payments. Now no one ever mentioned about paying by certain time or we would have a hugh amount added to account. We paid our payment on time every month. Without anything notice in the mail our payment jumped from $33 to $80 a month because they put a hugh amount on our bill when we had it paid down to $925 . We are senior citizens on social security and they think its ok to take advantage of us. We will not pay this extra money added to our account as we were NOT ADVISED of this. I will continue with the $33 or they can repo it.

Desired outcome: Remove the added amount and put it back to the actual $925 owed.

Confidential Information Hidden: This section contains confidential information visible to verified Mattress Firm representatives only. If you are affiliated with Mattress Firm, please claim your business to access these details.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
E
12:00 am EDT

Mattress Firm Mixed Experiences with Classic Brands Sleep Products

As an expert in the category of mattresses, I have observed a mix of experiences with Classic Brands Sleep Products. While some customers have praised the quality and comfort of the mattresses, others have expressed dissatisfaction with issues like delivery delays, customer service, and product quality. It's important to consider these varied experiences when making a decision about purchasing from Classic Brands Sleep Products. Remember to thoroughly research and consider all aspects before investing in a new mattress.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
C
3:40 am EDT
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm Incredible customer service and value

Incredible customer service and value! John at mattress firm in Dothan was incredible to help me find the best mattress at an incredible price. He gave me an even better price than was listed on the sale and the sale included a free frame in which it can raise the bed at the head. I am so grateful that mattress firm has such an outstanding employee who values customers over Making money. I will be using mattress firm in the future for my bedding needs. Thanks John and great job!

Read full review of Mattress Firm
Hide full review
  1. Pros
    1. Wide selection of top brands
    2. Frequent discount offers
    3. 120-night sleep trial
    4. Nationwide store presence
    5. Expert sleep consultants
  1. Cons
    1. Higher price points than online competitors
    2. Limited in-house brand variety
    3. Overwhelming store density in some areas
    4. Aggressive sales tactics reported by some customers
ComplaintsBoard
Z
1:49 am EDT
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm Recent purchase: exceptional service

Store 152 051 Cockeysville, MD. EMILY MacCUBBIN, store manager, was extremely friendly, very professional, and displayed an intimate knowledge of mattresses, pillows snd support items. My wife and I were overwhelmed by Emily's personality and the manner in which she discussed the various mattresses on display. What was a browsing experience, ended in a purchase. We are excited about our purchase and would recommend Mattress Firm, this particular store and store manager. 1/21/2016 RJL

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm Why read a billboard - read this review!

Outstanding service at Hackensack, New Jersey location (#153011), by Store Manager Robert D. Mr. D. was friendly, helpful and really informative as soon as I entered the store, and throughout my entire visit. This set me at ease and allowed me to make an informed decision without any pressure whatsoever. So, guess what? I walked out of there completely satisfied and looking forward to sleeping on my soon- to-be-delivered mattress! And now I can honestly say - I made the best choice for me - thanks to Mr. Robert D.!
Sylvia

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm To Daniel and Ed Of Wantagh Mattress Firm, Thank You!

I want to thank the both of you for your time, patience and wealth of knowledge, you sold us exactly what we needed and were very fair about it. Our shopping experience couldn't have been more pleasurable. In addition I would also like to thank you for the courteous and respectful workers that delivered the mattress and adjustable frame. They wore soft new urethane booties and worked quick and efficient and cleaned up everything from the packing. Thank you again and you are more than welcome to call anytime for a personal referral. Sincerely, Arty and Lisa.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm MattressFirm Delivers on its Promises

David and I much appreciated the time and attention of Tom Drew in the Norwalk, CT, store. Tom listened to our needs, let me try out the mechanical box spring, and then gave us a few days to think about our decision. We are pleased with the King "box spring" that we can raise or lower; the next day delivery was prompt and the two men were careful and courteous; and Tom suggested other products, such as sheets and mattress protector, that we might find useful. Thank you, Tom, for your help, and thank you MattressFirm for locating your store near where we live. Susan

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm I'm so happy!

I went in Mattress Firm at Marinette WI store with a terrible back ache. I spoke with the sales gal Alicia May and told her all my medical conditions and my financial situation. She directed me to two different mattress's to try laying on. Second one I tried was the perfect mattress for me! She filled out financial application for me, within 5 minutes I was approved and I was able to get a delivery 2 days later. I so much appreciated having a sales gal that knew what she was doing, had a great personality and was so efficient. I would highly recommend this store and ask for Alicia.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
U
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm I made a excellent choice by stopping in mattress firm

I was looking for a mattress and metal box spring, I had stopped by 3 different stores already and really didn't find what I was looking for rather it was the mattress and box spring or the right price so i had just about given up for the day when I saw mattress firm, I in the store and Brandi greeted me with a smile and ask me can she help me with something, so I told her I was looking for a nice big firm mattress with the metal box spring and the price range that I wanted to spend, and to my surprise Brandi was able to get me exactly what I was looking for so at the end of the day I was happy and Brandi was happy and we both were happy.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm Awesome sales rep!

On Sunday August 27 (2016) we were looking for a full size mattress for my eight year old daughter, so we ended up at the Mattress Firm store at 349 Rand Road in Arlington Heights Illinois location after going from competitor to competitor.

Upon our arrival we met Tony a sales rep who assisted us in choosing the right mattress for her.

Tony spent time with us to explain the different types of mattresses.

Well to make a long story short we purchased our mattress with him but it wasn't all about the mattress it was how he patiently dealt with us - the service he and his manager provided that sold us from going any where else.

Thank you - sincerely a gratified customer - see you again soon!

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm FInd a sales associate like Said E and you'll go no further!

Mattress shopping is usually NOT my idea of a pleasureable experience and I've certainly done enough of it over the years for myself and my family. Said E of the Wayne NJ store was an understanding and knowledgeable gentleman and made it stress free and really worked with us. He listened to my responses when helping us and used those answers to guide us. I was shopping with my special needs adult son for a new bed for him and such a venture can be long and trying on many levels. I was already on my 2nd store when I got to this one. (1st store's rep showed us 2 and said no need to look any further as those were the best 2 to choose from and then asked me "which was our choice and would I step over to his desk"-my choice was LEAVE! Really?! Basically he could not be bothered with helping us-guess we were just some $ toward his paycheck). Now here, Said took the time and had my son try many beds to determine which firmness and composition was most comfortable to him. Said explained in terms my son could grasp, which he seemed to prefer and then had him try all those with that firmness again and they settled on 2 that my son decided were his top pics. This took time and patience and this marvelous and kind man has an abundance of both for us. Said saw ability and not disability in my son and understood the ultimate choice needed to be correct. The hybrid mattress chosen was delivered and set up and my son is happy and comfortable in it. He's had a fantastic real nap on it already and it was only delivered this afternoon. I have no reason to believe this will not continue and I feel if any problem might occur, I can reach out and count on this representative to find an acceptable solution for us! J Thank you and this is now my go to store and rep... and I'm going back for an adjustable base shortly!

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm Thank you very much, Bill!

I cannot thank Bill Harrington at the 5201 S. Tamiami Trail store in
Sarasota, Florida, enough for what he did for my mother and me.

We moved here and our belongings were delayed, so we needed to buy beds
Unexpectedly and Bill was a Godsend. Everything he represented to us
About what he sold to us has proven to be true and we are so thankful.

We knew what we had prior to our move and we loved our mattresses, so we
Knew what we wanted and Bill knew how to guide us. He was knowledgeable
And accommodating.

Lately, I've been feeling like I get less respect as a female consumer,
But I did NOT feel that way AT ALL with Bill. He was so respectful to
My mother and me and he was kind in listening and understanding our
Needs in a mattress. Additionally, he helped us get everything quicker
Given we had nothing to sleep on. My mother has been a Registered Nurse
For 42 years and I wanted her to be able to rest her hardworking bones
On a good mattress, so Bill's efforts were more appreciated than I can
Express in words.

Bill also steered us toward an adjustable base when we walked in
Intending to buy box springs. He was not pushy about it, which we
Appreciated, but he educated us about the bases given we did not know
About them. Bill, knowing that we did not expect to have to spend money
On beds, also told us that Mattress Firm was offering those bases for
Free. Thank God he did because my mom's back went out a few days ago
And that adjustable base was a HUGE help in getting her on her feet and
On the road to feeling better!

Bill clearly understands how to provide excellent customer service in a
Time when I often do not feel that way as a consumer, so I am extremely
Grateful that Bill was working the night we found ourselves at your
Store. We took so much time that we ended up in the store after closing
And we rushed ourselves out toward the end because Bill never once made
Us feel rushed or like a bother. He just helped us because I think,
Based on everything he did for us, he's a good man.

We called Bill to ask him a question a few days after our purchase and
He was just as nice as he had been in the store and he seemed happy to
Speak to us and help answer our question!

This was our first experience with Mattress Firm, but we'll be back and
Recommend you to everyone we know who's in the market for a bed! I
Cannot thank you and Bill enough. Please reward him for not just a job
Well done, but for those little something extras that make customers
Feel valued and happy with their purchases. You are very lucky to have
Bill representing your company.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
M
8:01 pm EST
Verified customer This review was posted by a verified customer. Learn more

Mattress Firm A horrible experience

Bought new mattress at Matress Firm. The salesman was pretty non chalant toward us. First question I had was would they haluaway my old mattress,etc. He said yes.

When the delay very guys came, they said no. We don’t do that. Those guys will tell you anything.

He then proceeded to take pics of mattress and box springs. I called sales associates at store, and he said “No , they won’t haul off matress if it’s stained and had infestation. I did not have an infestation!

He said if they can’t donate mattress to children, they won’t haul it off. He never mentioned anything about stains or children when I paid to have bed hauled off!

The delivery guys said their boss told them to take the new mattress back with them. Not to leave it.I asked them if they would help me carry the matress and box spring to the curb. They refused. And carried the new mattress back to their rental truck.

I was on the phone with sales associate while they were getting in the truck to leave. He told me to get their names. They rolled up their windows,and refused to talk to me! As they drove off, I gave sales associate the Enterprise truck rental number.

When the conflict resolution woman called the next day, she said that the pictures showed stains and Bedbugs!I have NEVER had Bedbugs! I told her I was completely offended and humiliated by this horrible experience! She said they would refund only half of my haul away fee!

The next day they sent email saying that they would deliver matress, but that the old mattress and bath x spring must be removed from the room. I amd 69years old, and had to haul the mattress, boxspirngs &frame to the curb, alone!

Do not! I repeat, Do NOT buy a matress from Mattress Firm!

They did redeliver the mattress 2days later. And those guys were professional and polite.

It was a completely humiliating and offensive experience! I will never refer anyone there!

Read full review of Mattress Firm
Update by marty kennedy

Horrible experience. Beware! If your mattress is stained, they will not haul it away. But they don’t tell you that while you are paying them a fee$149.00!

Hide full review
ComplaintsBoard
C
7:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mattress Firm - Refund

On February 9, 2024 I went to mattress firm to purchase a mattress as associate convince me to buy the mattress base that moves. I wasn’t sure if it was going to fit in my frame, but I purchased it in the hopes that it would. My order was delivered on February 11,2024. The adjustable bedframe would not fit with my actual bedframe. It was way too short so I...

Read full review of Mattress Firm
ComplaintsBoard
A
6:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mattress Firm - Mattress sagging and previous warranty denial. Case [protected]

I had previously made a warranty request for a Mattress I purchased in 2017, at your store located in 4609 Shelbyville Road, Louisville, Ky 40207. As indicated in the claim form, I submitted pictures of the damage, a description of the damaged mattress as well as all the invoice data, including the customer number, invoice number and all of the mattre...

Read full review of Mattress Firm
ComplaintsBoard
M
3:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mattress Firm Mattress not compatible with the adjustable base

I needed to order a new mattress from "mattress firm" to go over the current Serta motion Iseries base for adjustable bed. I was happy with the delivery and new mattress. Unfortunately, the new mattress was not compatible with the previous adjustable base I already have. It won't work.

Are you able to help me out? What can I do? Warranty?

Mary U.

Claimed loss: Total sale of mattress and adjustable base = $2,495.47 0/03/2021

Desired outcome: Receive a mattress and adjustable base that are compatible and work well together.

Confidential Information Hidden: This section contains confidential information visible to verified Mattress Firm representatives only. If you are affiliated with Mattress Firm, please claim your business to access these details.

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
P
11:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mattress Firm - Tempur-pedic luxe breeze king size purchased at mattress firm

I agree with a class action lawsuit. I've never spent more on a mattress than on the Luxe Breeze king size. I'm only 1 person switching from one side to the other. I have a sag on the left and feel like I'm sliding down a hill. The right side has a dent. This all started just after 1 year after purchase. I've been playing dueling emails with them wanting...

Read full review of Mattress Firm
ComplaintsBoard
P
12:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mattress Firm - Poor customer service/lack of communication/mattress not delivered

Stephen King Case Number: [protected] Order Number LMECGA7RYZOK I bought a mattress for my bed at a Mattress Firm store a few months ago and was very happy with the salesman and the mattress I took home. On Sunday evening, October 29, 2023, late at night, I was online to look at what kind of mattress to use for my guest bedroom, as I had just bought a new...

Read full review of Mattress Firm
ComplaintsBoard
B
4:03 pm EDT

Mattress Firm Base and mattress

Workers comp. bought a mattress and frame for my Husband and has been one problem after another, now the base is a split and it was supposed to be in sync with the other side now at night while we are sleeping it will start going up or down by itself, the salesman we received it from is very rude and very short on the phone. If we had known that this company does not honor their product, we would have never gotten this bed, my husband is a disabled Veteran and a Disabled Police Officer, we will be spreading the word about this company and how they do not stand behind their product.

Desired outcome: NONE

Read full review of Mattress Firm
Hide full review
ComplaintsBoard
S
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mattress Firm Sales Staff

On 8/25/2023, we talked with the salesperson at the store about our needs. One of our beds is a platform bed. It was suggested a low profile box spring and mattress were what we needed. We purchased both a when it arrived, we were shocked at the height. The box spring and mattress was 32" high. I am 5'3" and 67 years old and was concerned about getting in and out of the bed. I called the store and left a message for our salesperson but my call was not returned. The following day, I spoke to another salesperson about our concern. The salesperson ask "What do you want us to do about it?".

We ended up lowering the frame as far down as it would go so I could work with it. I think a Bunkie Board would have been the best option but was told the low profile box spring wasn't much different except with the extra support.

In the end, we are disappointed with Mattress Firm. We expected better!

Read full review of Mattress Firm
Hide full review

Mattress Firm Customer Reviews Overview

Mattress Firm is a retail company specializing in a variety of mattresses, bed frames, bedding, and sleep accessories. They offer products from numerous brands, catering to different comfort preferences and price points. Customers can shop in-store or online, with services including sleep consultations and home delivery. Mattress Firm also provides financing options and frequently holds sales events. Their aim is to assist shoppers in finding the right mattress for their individual sleep needs.

Mattress Firm In-depth Review

In summary, Mattress Firm is a reputable provider of mattresses and sleep accessories with a wide range of products that cater to various preferences and budgets. Their customer service is commendable, and they offer a sleep trial to ensure customer satisfaction. While some may find their prices higher compared to competitors, the financing options make purchases more accessible. The company also shows a commitment to sustainability and community involvement.

Company Overview

History and Background: Mattress Firm has established itself as a well-known mattress retailer in the United States, with a history of providing a variety of mattress options and sleep solutions to customers.

Locations and Accessibility: With numerous stores across the country, Mattress Firm is easily accessible for in-store shopping experiences, and their online platform extends their reach to those preferring to shop from home.

Product Range

  1. Types of Mattresses Offered: They offer a diverse selection, including memory foam, innerspring, hybrid, and adjustable mattresses, catering to different comfort preferences.
  2. Other Sleep Products and Accessories: Beyond mattresses, Mattress Firm also provides a variety of sleep products like pillows, bed frames, and mattress protectors.

Pricing and Value for Money

Comparison with Competitors: Prices may be on the higher side when compared to other retailers, but the quality justifies the cost for many customers.

Financing Options and Payment Plans: They offer financing options, making it easier for customers to invest in a good night's sleep without immediate financial strain.

Customer Service

  1. In-Store Experience: Sales representatives are generally knowledgeable and helpful, assisting customers in finding the right mattress for their needs.
  2. Online Support and Responsiveness: The online customer service is responsive, with various channels available for support.
  3. Delivery and Installation Services: They provide convenient delivery and installation services, although some customers have reported delays.

Quality and Comfort

Material and Construction: Mattresses are made from quality materials, offering comfort and support.

Durability and Warranty Policies: Products typically come with a warranty, ensuring long-term durability and customer peace of mind.

Sleep Trial and Return Policy

Trial Period Duration: They offer a sleep trial, allowing customers to test their mattress and ensure satisfaction.

Ease of Returns and Refunds: The return process is straightforward, with the company working to ensure a hassle-free experience.

Customer Reviews and Testimonials

Positive Feedback Highlights: Many customers praise the comfort of the mattresses and the professionalism of the staff.

Common Criticisms and Complaints: Some customers have noted higher prices and delivery issues as drawbacks.

Promotions and Discounts

Current Sales and Offers: Mattress Firm frequently runs sales and promotions, offering significant savings on their products.

Loyalty Programs and Benefits: They may offer loyalty benefits, though specifics are not detailed here.

Website Usability and Online Shopping Experience

Navigation and Product Information: The website is user-friendly, with detailed product information readily available.

Checkout Process and Online Security: The checkout process is secure, ensuring customer data protection during online transactions.

Corporate Responsibility and Sustainability

Environmental Initiatives: Mattress Firm has shown a commitment to sustainability, though specific initiatives are not detailed here.

Community Involvement and Charitable Actions: The company is involved in community activities and charitable work, reflecting a sense of corporate responsibility.

Expert Opinions and Endorsements

Certifications and Awards: Mattress Firm's products often come with certifications that ensure quality and safety standards.

Recommendations by Sleep Experts: Sleep experts may recommend their products, but specific endorsements are not mentioned here.

Conclusion

Overall Impressions and Recommendations: Mattress Firm is a solid choice for those seeking quality mattresses and excellent customer service. Their product range and sleep trial make them a suitable option for various sleepers.

Suitability for Different Types of Sleepers: With a wide selection of mattresses, Mattress Firm can accommodate side, back, stomach sleepers, and those with specific sleep-related issues.

How to file a complaint about Mattress Firm?

Here is a comprehensive guide on how to file a complaint or review about Mattress Firm on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mattress Firm in the 'Complaint Title' section. Be concise yet descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Mattress Firm. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Utilize the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Mattress Firm on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

Follow these steps to effectively file a complaint or review about Mattress Firm on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Mattress Firm customer service

Phone numbers

+1 (877) 346-5494 +1 (866) 942-3551 More phone numbers

Website

www.mattressfirm.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Mattress Firm?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mattress Firm Customer Service. Initial Mattress Firm complaints should be directed to their team directly. You can find contact details for Mattress Firm above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Mattress Firm. Discuss the issues you have had with Mattress Firm and work with their customer service team to find a resolution.