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Mattress Firm

Mattress Firm Inc.

5815 Gulf Fwy
United States - 77023
Customer Care
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Mattress Firm Complaints & Reviews

Mattress Firm Inc. - Horrible service, no delivery, no communication.

Posted: 2015-11-29 by    Uncle Bear
Complaint Rating:  0 % with 0 votes
Mattress Firm treats cancer patient HORRIBLY! Having been recently diagnosed with cancer of the esophagus, adenocarcinoma, which was caused by problems with acid reflux over the years, my Dr. suggested that I get an adjustable bed to help prevent acid from continuing to damage my esophagus....

Mattress Firm Inc. - Utah, Provo - Complete Failure to deliver

Posted: 2015-09-14 by    Reviewer91548
Complaint Rating:  0 % with 0 votes
I purchased 3, 110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. I Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received my...

Mattress Firm - Florida, SEBRING - High Pressure Rude Sales people

Posted: 2015-07-06 by    veggiequeen57
Complaint Rating:  0 % with 0 votes
This company used high pressure sales tactics to sell a Queen sized mattress/base to an elderly woman who wanted a full sized set... we have returned the mattress however they have refused to take back the bed base which is damaged, and was a floor model they needed to get rid of and too big...

Olejo Stores / Mattress Firm - Incomplete order

Posted: 2014-06-12 by    chillin60
Complaint Rating:  100 % with 1 votes
Called Aaron at Olejostores.com and ask
about the product description to make sure I was ordering the right SKU#. Mike and Aaron assured me the description was: headboard, foot board and frame. When it arrived it was just the headboard only. They will not correct the problem. Natisha...

Mattress Firm - Iowa, Des Moines - Store Manager

Posted: 2013-09-23 by    mattress firm
Complaint Rating:  0 % with 0 votes
My daughter and I were very excited, I told him I would refer my friends to the store and I was just flabbergasted that I could get a deal like that. I should have known something was wrong with HIM when another couple came in and wanted their money back while their bed was still on the truck....

Mattress Firm - Georgia - Attitude of Employees

Posted: 2013-04-07 by    Boriz
Complaint Rating:  0 % with 0 votes
The Sale Associates’ attitude was horrible, MF Management should Re-think!
I went to the Mattress Firm at March 30, and purchase the mattress and box spring. The original price was 799 dollars online, and I bargain for 750. The associate who the name is Cheryl, said: “Go home...

Mattress Firm Seally - Texas, Pearland - Sagging mattress

Posted: 2012-12-04 by    The only Anthony smith
Complaint Rating:  0 % with 0 votes
bought a matress from matress firm about a year and a half ago .we decided to go with agood quality mattress as I have back problems and my wife has had a spinal fusion done on her lower back so there was no way we where skimping on anything here. Any way 1year after we bought this very expensive...

Mattress Firm - Ripped of by mattress firm

Posted: 2012-11-13 by    Okole
Complaint Rating:  0 % with 0 votes
PURCHASED MATTRESS 1/20/12 $1114.00. It started sagging on the side, contacted Mattress Firm. They send an inspector $25.oo, everything was turned over and bedroom a wreck. I received info stating wrong improper frame. This is a hand made bed, has 9 big slats 20″legs from frame to floor....

Mattress Firm - Florida, Pembroke Pines - ripped off

Posted: 2012-09-21 by    Dr. Daniel
Complaint Rating:  100 % with 3 votes
I bought a new mattress for my son after he had open heart surgery in January of 2011. After just a year and a half my wife noticed increased sagging at one end. Since this was an obvious defect and we had a ten year warranty we figured there would be no problems. Wrong! After filling out paperwork...

Mattress Firm - Texas, Plano - Defective mattresses, poor service

Posted: 2012-04-20 by    spexylady
Complaint Rating:  100 % with 1 votes
I purchased an expensive Sterns & Foster mattress and box springs and within a year the mattress was sagging and I was having back aches. I contacted them to come out and look at it, and I was told I had to go through this ridiculous process of submitting lots of paper work, waiting 4-6 weeks...

Mattress Firm - untrained salesperson

Posted: 2012-03-09 by    Joe m11
Complaint Rating:  0 % with 0 votes
mattress firm
towers lodge
8509 Davis Blvd.
Across the street from Target, by FedEx
North Richland Hills, TX 76180

I did not buy anything from the store. this review is only about this...

acclaim 8& visco qn mat - New York, Flushing - the mattres have two red dots on it when it first arrive in my apartment

Posted: 2011-11-15 by    virox145
Complaint Rating:  0 % with 1 votes
To whom may care:
my account number is chenh61108, and invoice number is 11071nnrvrx. The mattress I brought when it first delivered to me I notice there is two red dots on it, and I even tell the delivery guy. and he told me to talk to my sell representative about it. before receiving...

Mattress Firm - Rip off

Posted: 2011-06-20 by    Exp
Complaint Rating:  33 % with 3 votes
I do agree with this post. My husband and I came into a Mattress Firm store to look at some beds for our whole family. We told them no credit cards but that we would put money down and pay on it and then they would deliver it. The manager at the Oklahoma City store said "Well you have 90 days...

Mattress Firm - Unprofessional, rude and liars

Posted: 2011-02-03 by    Rwilburn1
Complaint Rating:  50 % with 2 votes
Went to compare some mattresses at Mattress Firm the other day before making final decision on a mattress. Within the first 5 minutes I made a comment to the sales rep that their displayed prices seemed much higher than other stores. I was not rude, just made the comment as I was surprised at...

Mattress Firm - Rude and unprofessional

Posted:    Spervin
Complaint Rating:  0 % with 1 votes
Wow! If you are a woman, don't shop at the Mattress Firm at the Forum in Selma, TX. A manager by the name of Pete was very rude to me. I went into the store to ask if I could make the installment payment at the store. He nastily told me no one is accepting payment at the store any more...

Mattress Firm - Liars, don't buy there

Posted:    Jolyon
Complaint Rating:  33 % with 3 votes
My experience at the Mattress Firm in Southpark Meadows in Austin started out great. I had to have a check sent from out of town, get a note from my doctor stating my need for a new bed because of my back and the delivery was all but set up. I was not a potential customer -- I was a certain...

Mattress Firm - Tennessee, Clarksville - Exchange Policy

Posted:    mastro225
Complaint Rating:  75 % with 4 votes
Back in the end of August, beginning of September we bought a
Temptexdulex king mattress. It did not work out for my Wife. We tried it for about 4-6 weeks.Her back could not take .We took it back to see what our options were. The salesperson showed us different matress's. We ended...

Matress Firm - Georgia, Norcross - Bed Bugs in my mattress

Posted:    onin
Complaint Rating:  50 % with 6 votes
I bought a discount mattress from the Mattress Firm Norcross store in GA at the end of the month of September. It had a stained corner and therefore it was sold as discounted. It was a good price and had a no-return policy which I gladly accepted because the stain was not that bad.

MattressFirm - North Carolina, Winston-Salem - delivery

Posted:    ray banks
Complaint Rating:  0 % with 0 votes
delivery was scheduled for July 3, 2009 between 1-4. deliverymen showed up at 1 with no mattress. Was told by deliveryman, mattress would be delivered at 4-4:30. they even called and said they were on their way. they showed up at 8:20. Called the store and complained, and man by the name of...

Mattress Firm - Terrible service

Posted:    Johny
Complaint Rating:  100 % with 1 votes
We purchased our mattress set in June of 2006, while I was pregnant. I demanded a firm mattress, mostly because I'd had bad experiences with squishy mattresses, and I couldn't get out of the bed as big as I was getting with this pregnancy. We were shown the Katherine Firm set, and...

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