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Mattress Firm Customer Care Service

Mattress Firm Inc.

5815 Gulf Fwy
Houston
Texas
United States - 77023

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Mattress Firm Complaints & Reviews

Mattress Firm / Order fulfillment

Ap
ap7isback on Jul 12, 2016
I applied for the card, approved online, selected the go shopping link and could not use card. A few days later, finally, I could shop. Ordered merchandise, and now, over a month wasted, and numerous voice mails and emails cancelling order, got email from Olejo.com telling me I'd be...

Mattress Firm - Louisiana, New Orleans / Mattress Sagging, Warranty Claim Denied

My
My Sagging Mattress on Jun 16, 2016
After only fifteen months of use, our mattress has developed a "sinkhole" on one side of the bed. If measured properly, the deepest part of the indentation is over two inches in depth. The warranty requires that it be at least one and a half inches in depth to qualify as defective and in...

Mattress Firm - Arizona, Phoenix / Unethical behavior by management

Kg
kgphx on Apr 12, 2016
March 19th I went to Mattress Firm at 4910 E Ray Road, Phoenix AZ 85044. The store manager, Josh Brown was working. When we entered the store a customer was walking out and replied, "Good Luck" to us. We should have left then but Josh seemed nice enough until we explained we had a certain...

Mattress Firm - Arizona, Kingman / Sealy Posturepedic mattress

Do
Dorothy Schmidt on Mar 25, 2016
I purchased two full mattresses, Sealy Posturepedic with frames, on Sept 25, 2015. I called the store to tell them of a problem with said mattresses sagging, October spoke with sales person who sold merchandise to us. She stated we would have to call back when the supervisor was there...

Mattress Firm Inc. / Horrible service, no delivery, no communication.

Un
Uncle Bear on Nov 29, 2015
Mattress Firm treats cancer patient HORRIBLY! Having been recently diagnosed with cancer of the esophagus, adenocarcinoma, which was caused by problems with acid reflux over the years, my Dr. suggested that I get an adjustable bed to help prevent acid from continuing to damage my...

Mattress Firm Inc. - Utah, Provo / Complete Failure to deliver

Re
Reviewer91548 on Sep 14, 2015
I purchased 3, 110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. I Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received...

Mattress Firm - Florida, SEBRING / High Pressure Rude Sales people

Ve
veggiequeen57 on Jul 6, 2015
This company used high pressure sales tactics to sell a Queen sized mattress/base to an elderly woman who wanted a full sized set... we have returned the mattress however they have refused to take back the bed base which is damaged, and was a floor model they needed to get rid of and too...

Olejo Stores / Mattress Firm / Incomplete order

Ch
chillin60 on Jun 12, 2014
Called Aaron at Olejostores.com and ask about the product description to make sure I was ordering the right SKU#. Mike and Aaron assured me the description was: headboard, foot board and frame. When it arrived it was just the headboard only. They will not correct the problem. Natisha from...

Mattress Firm - Iowa, Des Moines / Store Manager

Ma
mattress firm on Sep 23, 2013
My daughter and I were very excited, I told him I would refer my friends to the store and I was just flabbergasted that I could get a deal like that. I should have known something was wrong with HIM when another couple came in and wanted their money back while their bed was still on the...

Mattress Firm - Georgia / Attitude of Employees

Bo
Boriz on Apr 7, 2013
The Sale Associates’ attitude was horrible, MF Management should Re-think! I went to the Mattress Firm at March 30, and purchase the mattress and box spring. The original price was 799 dollars online, and I bargain for 750. The associate who the name is Cheryl, said: “Go home...

Mattress Firm Seally - Texas, Pearland / Sagging mattress

Th
The only Anthony smith on Dec 4, 2012
bought a matress from matress firm about a year and a half ago .we decided to go with agood quality mattress as I have back problems and my wife has had a spinal fusion done on her lower back so there was no way we where skimping on anything here. Any way 1year after we bought this very...

Mattress Firm / Ripped of by mattress firm

Ok
Okole on Nov 13, 2012
PURCHASED MATTRESS 1/20/12 $1114.00. It started sagging on the side, contacted Mattress Firm. They send an inspector $25.oo, everything was turned over and bedroom a wreck. I received info stating wrong improper frame. This is a hand made bed, has 9 big slats 20″legs from frame to...

Mattress Firm - Florida, Pembroke Pines / ripped off

Dr
Dr. Daniel on Sep 21, 2012
I bought a new mattress for my son after he had open heart surgery in January of 2011. After just a year and a half my wife noticed increased sagging at one end. Since this was an obvious defect and we had a ten year warranty we figured there would be no problems. Wrong! After filling out...

Mattress Firm - Texas, Plano / Defective mattresses, poor service

Sp
spexylady on Apr 20, 2012
I purchased an expensive Sterns & Foster mattress and box springs and within a year the mattress was sagging and I was having back aches. I contacted them to come out and look at it, and I was told I had to go through this ridiculous process of submitting lots of paper work, waiting 4-6...

Mattress Firm / untrained salesperson

Jo
Joe m11 on Mar 9, 2012
mattress firm towers lodge 8509 Davis Blvd. Across the street from Target, by FedEx North Richland Hills, TX 76180 817-788-8558 _____________________________________ I did not buy anything from the store. this review is only about this location not about mattress firm.Mattress firm seem...

acclaim 8& visco qn mat - New York, Flushing / the mattres have two red dots on it when it first arrive in my apartment

Vi
virox145 on Nov 15, 2011
To whom may care: my account number is chenh61108, and invoice number is 11071nnrvrx. The mattress I brought when it first delivered to me I notice there is two red dots on it, and I even tell the delivery guy. and he told me to talk to my sell representative about it. before receiving the...

Mattress Firm / Rip off

Ex
Exp on Jun 20, 2011
I do agree with this post. My husband and I came into a Mattress Firm store to look at some beds for our whole family. We told them no credit cards but that we would put money down and pay on it and then they would deliver it. The manager at the Oklahoma City store said "Well you have 90...

Mattress Firm / Unprofessional, rude and liars

Rw
Rwilburn1 on Feb 3, 2011
Went to compare some mattresses at Mattress Firm the other day before making final decision on a mattress. Within the first 5 minutes I made a comment to the sales rep that their displayed prices seemed much higher than other stores. I was not rude, just made the comment as I was surprised...

Mattress Firm / Rude and unprofessional

Sp
Wow! If you are a woman, don't shop at the Mattress Firm at the Forum in Selma, TX. A manager by the name of Pete was very rude to me. I went into the store to ask if I could make the installment payment at the store. He nastily told me no one is accepting payment at the store any...

Mattress Firm / Liars, don't buy there

Jo
My experience at the Mattress Firm in Southpark Meadows in Austin started out great. I had to have a check sent from out of town, get a note from my doctor stating my need for a new bed because of my back and the delivery was all but set up. I was not a potential customer -- I was a...

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