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Mattress Firm Customer Care Service

Mattress Firm Inc.

5815 Gulf Fwy
United States - 77023

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Mattress Firm Complaints & Reviews

Mattress Firm - Arizona, Phoenix / Unethical behavior by management

kgphx on 2016-04-12
March 19th I went to Mattress Firm at 4910 E Ray Road, Phoenix AZ 85044. The store manager, Josh Brown was working. When we entered the store a customer was walking out and replied, "Good Luck" to us. We should have left then but Josh seemed nice enough until we explained we had a certain...

Mattress Firm - Arizona, Kingman / Sealy Posturepedic mattress

Dorothy Schmidt on 2016-03-25
I purchased two full mattresses, Sealy Posturepedic with frames, on Sept 25, 2015. I called the store to tell them of a problem with said mattresses sagging, October spoke with sales person who sold merchandise to us. She stated we would have to call back when the supervisor was there...

Mattress Firm Inc. / Horrible service, no delivery, no communication.

Uncle Bear on 2015-11-29
Mattress Firm treats cancer patient HORRIBLY! Having been recently diagnosed with cancer of the esophagus, adenocarcinoma, which was caused by problems with acid reflux over the years, my Dr. suggested that I get an adjustable bed to help prevent acid from continuing to damage my...

Mattress Firm Inc. - Utah, Provo / Complete Failure to deliver

Reviewer91548 on 2015-09-14
I purchased 3, 110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. I Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received...

Mattress Firm - Florida, SEBRING / High Pressure Rude Sales people

veggiequeen57 on 2015-07-06
This company used high pressure sales tactics to sell a Queen sized mattress/base to an elderly woman who wanted a full sized set... we have returned the mattress however they have refused to take back the bed base which is damaged, and was a floor model they needed to get rid of and too...

Olejo Stores / Mattress Firm / Incomplete order

chillin60 on 2014-06-12
Called Aaron at Olejostores.com and ask about the product description to make sure I was ordering the right SKU#. Mike and Aaron assured me the description was: headboard, foot board and frame. When it arrived it was just the headboard only. They will not correct the problem. Natisha from...

Mattress Firm - Iowa, Des Moines / Store Manager

mattress firm on 2013-09-23
My daughter and I were very excited, I told him I would refer my friends to the store and I was just flabbergasted that I could get a deal like that. I should have known something was wrong with HIM when another couple came in and wanted their money back while their bed was still on the...

Mattress Firm - Georgia / Attitude of Employees

Boriz on 2013-04-07
The Sale Associates’ attitude was horrible, MF Management should Re-think! I went to the Mattress Firm at March 30, and purchase the mattress and box spring. The original price was 799 dollars online, and I bargain for 750. The associate who the name is Cheryl, said: “Go home...

Mattress Firm Seally - Texas, Pearland / Sagging mattress

The only Anthony smith on 2012-12-04
bought a matress from matress firm about a year and a half ago .we decided to go with agood quality mattress as I have back problems and my wife has had a spinal fusion done on her lower back so there was no way we where skimping on anything here. Any way 1year after we bought this very...

Mattress Firm / Ripped of by mattress firm

Okole on 2012-11-13
PURCHASED MATTRESS 1/20/12 $1114.00. It started sagging on the side, contacted Mattress Firm. They send an inspector $25.oo, everything was turned over and bedroom a wreck. I received info stating wrong improper frame. This is a hand made bed, has 9 big slats 20″legs from frame to...

Mattress Firm - Florida, Pembroke Pines / ripped off

Dr. Daniel on 2012-09-21
I bought a new mattress for my son after he had open heart surgery in January of 2011. After just a year and a half my wife noticed increased sagging at one end. Since this was an obvious defect and we had a ten year warranty we figured there would be no problems. Wrong! After filling out...

Mattress Firm - Texas, Plano / Defective mattresses, poor service

spexylady on 2012-04-20
I purchased an expensive Sterns & Foster mattress and box springs and within a year the mattress was sagging and I was having back aches. I contacted them to come out and look at it, and I was told I had to go through this ridiculous process of submitting lots of paper work, waiting 4-6...

Mattress Firm / untrained salesperson

Joe m11 on 2012-03-09
mattress firm towers lodge 8509 Davis Blvd. Across the street from Target, by FedEx North Richland Hills, TX 76180 817-788-8558 _____________________________________ I did not buy anything from the store. this review is only about this location not about mattress firm.Mattress firm seem...

acclaim 8& visco qn mat - New York, Flushing / the mattres have two red dots on it when it first arrive in my apartment

virox145 on 2011-11-15
To whom may care: my account number is chenh61108, and invoice number is 11071nnrvrx. The mattress I brought when it first delivered to me I notice there is two red dots on it, and I even tell the delivery guy. and he told me to talk to my sell representative about it. before receiving the...

Mattress Firm / Rip off

Exp on 2011-06-20
I do agree with this post. My husband and I came into a Mattress Firm store to look at some beds for our whole family. We told them no credit cards but that we would put money down and pay on it and then they would deliver it. The manager at the Oklahoma City store said "Well you have 90...

Mattress Firm / Unprofessional, rude and liars

Rwilburn1 on 2011-02-03
Went to compare some mattresses at Mattress Firm the other day before making final decision on a mattress. Within the first 5 minutes I made a comment to the sales rep that their displayed prices seemed much higher than other stores. I was not rude, just made the comment as I was surprised...

Mattress Firm / Rude and unprofessional

Spervin on
Wow! If you are a woman, don't shop at the Mattress Firm at the Forum in Selma, TX. A manager by the name of Pete was very rude to me. I went into the store to ask if I could make the installment payment at the store. He nastily told me no one is accepting payment at the store any...

Mattress Firm / Liars, don't buy there

Jolyon on
My experience at the Mattress Firm in Southpark Meadows in Austin started out great. I had to have a check sent from out of town, get a note from my doctor stating my need for a new bed because of my back and the delivery was all but set up. I was not a potential customer -- I was a...

Mattress Firm - Tennessee, Clarksville / Exchange Policy

Back in the end of August, beginning of September we bought a Temptexdulex king mattress. It did not work out for my Wife. We tried it for about 4-6 weeks.Her back could not take .We took it back to see what our options were. The salesperson showed us different matress's. We ended up...

Matress Firm - Georgia, Norcross / Bed Bugs in my mattress

onin on
I bought a discount mattress from the Mattress Firm Norcross store in GA at the end of the month of September. It had a stained corner and therefore it was sold as discounted. It was a good price and had a no-return policy which I gladly accepted because the stain was not that bad. However...

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