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Lumber Liquidators Complaints & Reviews

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Lumber Liquidators - unfair and deceptive practices

Posted: 2014-02-14 by    taylorhathcoat
Complaint Rating:  100 % with 1 votes
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount of flooring sold to me was the amount that I had originally estimated, not the accurate figure. Again, I would have presumed that Lumber Liquidators would have made the adjustment; they sold me ample baseboards. I did not use their vendor for installation since the employee from the vendor's business was...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators - Rip Offs

Posted: 2013-12-07 by    LLHater
Complaint Rating:  0 % with 0 votes
HSS does business in each state as a contractor yet represents themshelves as a lead store.
This way they have no contractual abligations to customer or to their installers.
Lumber liquidators would rather rip off their customers and installers then go to battle for them.
If you are a customer, refuse to pay and you will get a free floor ! That is if you want their crappy floor in your house!...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators - Massachusetts - Inferior Product

Posted: 2013-10-29 by    aminv
Complaint Rating:  100 % with 2 votes
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill Works Co. brand of products such as Cambridge, Coventry, Old World, Tuscany, and Windsor hand-scraped solid oak flooring, among others. In addition, the law firms are continuing their previously-announced investigation into Lumber Liquidator’s alleged use of Chinese sourced flooring products that contained...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Flooring Installation

Lumber Liquidators - Missouri, Chesterfield - Warranty denied

Posted: 2013-10-18 by    Chesterfield Mo
Complaint Rating:  100 % with 1 votes
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!!
I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it is. Then when it scratches and dents they refuse to honor their warranty. Their claim of a 50 year warranty is a total lie. The Attorney General needs to investigate them for fraud....
Complaint comments Comments Complaint country United States, Missouri, Chesterfield Complaint category Retail Stores

Lumber Liquidators - Virginia, Lynchburg - THIEVES AND WARRANTY

Posted: 2013-04-22 by    SLOWJAWPHYLA
Complaint Rating:  33 % with 3 votes
MOTHER FOCKING THIEVES!!! YOU SOLD ME A FLAWED FLOOR, TOLD ME TO FILE A COMPLAINT, KEPT 5 BOXES FROM MY ORDER, SOLD THEM TO SOMEONE ELSE, AND CHARGED ME FOR THEM. PIECE OF CRAP!!! I WILL NEVER ORDER FROM YOU AGAIN!!!...
Complaint comments Comments Complaint country United States, Virginia, Lynchburg Complaint category Online Scams

Lumber Liquidators - New York - Warranty not honored

Posted: 2013-03-01 by    Tom Kennerup
Complaint Rating:  100 % with 2 votes
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right).

A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in there entryways." They lied. We got sold junk.

Lumber liquidators is a scam and a lie. There warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to...
Complaint comments Comments Complaint country United States, New York Complaint category Building, Construction

Lumber Liquidators - Florida - Flooring

Posted: 2013-01-02 by    Steve White
Complaint Rating:  50 % with 2 votes
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied with this product....
Complaint comments Comments Complaint country United States, Florida Complaint category Flooring Installation

Lumber Liquidators - Texas, Austin - returns

Posted: 2012-12-21 by    kevin max
Complaint Rating:  100 % with 2 votes
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there is 5% waste so you order extra and then when the wast is less, the 20% penalty...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Building, Construction

Lumber Liquidators - Illinois, Springfield - DO BUY FROM THEM the do not disclose properly

Posted: 2012-12-13 by    Riverton Illinois
Complaint Rating:  93 % with 14 votes
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After 1 room was completed we found 50 percent of the boards were bad. In returning the bad product we were informed by another sales person it was what they called 2nd's and they do not replace bad boards. We would have to purchase more. We had to purchase more 2 more times to complete the room. We did not ask...
Complaint comments Comments Complaint country United States, Illinois, Springfield Complaint category Retail Stores

Lumber Liquidators - Just say no to Lumber Liquidators

Posted: 2012-07-04 by    Alshude
Complaint Rating:  100 % with 11 votes
Bought bamboo flooring from Lumber Liquidators. First and last time doing business with them. Not happy with quality of product (it seems a lot flimsier than sample was shown in store). But what’s really got me is their customer service – particularly their return policy. I was told that I could return unused boxes of flooring.

I had 4 unopened boxes (still shrink wrapped in plastic) after contractor finished laying floor. Lumber Liquidators would not take back – even though in pristine condition. Said had 30 day return policy and I was past that. I don’t doubt...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Lumber Liquidators - They are thieves and fraudulent, don't buy from them

Posted: 2012-02-12 by    Akeltode
Complaint Rating:  100 % with 15 votes
I purchased flooring from Lumber Liquidators on 4/21/11. I waited a couple of days to put it down. As I was putting it down over half the product was no good and the floor was falling apart. They would only exchange the wood still in boxes so I returned over half the flooring. I purchased a different floor that I was told would have a lot of defective pieces, but that since I needed 420 sqft and I was purchasing 485 sqft I would have enough to make it work. When I got home and organized the wood, each package was missing pieces so I was only given about 380 sqft and about 30 sqft of it was a different...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Lumber Liquidators - Virginia, Taono - Wrong Product, Bad Customer Service

Posted: 2011-10-08 by    Very Very Frustrated
Complaint Rating:  100 % with 4 votes
We’re concerned that our grievance with Lumber Liquidators will get lost among the sea of complaints posted about this truly awful corporation, but if we can head off even one similar interaction it will have save someone grief, and cost LL money. We waited months for a response from them regarding the condition of our hardwood flooring, and the splitting and gaps that have developed since it was installed last year. We assumed that LL would at least compensate us for the flooring, not to mention the cost of installation, moving furniture, time lost from work, kenneling the dog, on and on....
Complaint comments Comments Complaint country United States, Virginia, Taono Complaint category Building, Construction

Lumber Liquidators - Can’t Get Wood

Posted: 2011-09-02 by    slipn
Complaint Rating:  100 % with 2 votes
My husband and I purchased some flooring from Lumber Liquidators. They did not have the flooring on site so it would have to be delivered. However, 2 months later we got a call from Lumber Liquidators saying that they could not get the wood. After speaking to numerous people at customer care without a resolution we spoke to a supervisor, who offered a bait and switch kinda deal. No thanks! So I called and spoke to Carol, who put me on hold and guess what? I was disconnected. After all of this, I think that Lumber Liquidators never really had the Golden Oak in the first place, this was a bait and...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Lumber Liquidators - Virginia, Lorton - Defective Product, Poor Customer Service

Posted: 2011-06-11 by    Corrin Gee
Complaint Rating:  100 % with 7 votes
Buyer Beware! Defective Products, Worst Customer Service, Fraudulent Actions and Charges. I purchased (first quality “not seconds”/”odd lot”) engineered flooring on 4/14/2011. My credit card was charged in full on that same day. They did not have the product to ship yet they fraudulently did not communicate that to me. I was never alerted when it was shipped to the store. It was only after yet another complaint that I found out 6 weeks after my purchase that it had finally shipped to the store. There was no statement or communication that it was not in stock or that they...
Complaint comments Comments Complaint country United States, Virginia, Lorton Complaint category Flooring Installation

Lumber Liquidators - Minnesota, Duluth - Deceptive Sales Practices

Posted: 2011-05-10 by    DIY Home Builder
Complaint Rating:  100 % with 4 votes
The sales representative at the store indicated that they would accept returns on excess sale material as long as it was still in the box and in good shape. After I finished the project, which looks good, I returned an unopened box only to be told by the Asst Store Manager that they do not accept returns on sale items, or laminate flooring at all. He acknowledged that the original sales representative had lied about the return policy, but he refused to offer anything but store credit, which will not do me any good because I will not do business with this dishonest company again....
Complaint comments Comments Complaint country United States, Minnesota, Duluth Complaint category Building, Construction

Lumber Liquidators - Illinois - inferior product/not honoring warranty

Posted: 2011-04-27 by    carlachicago
Complaint Rating:  100 % with 4 votes
Complaint Description:
On July 9 2009, I purchased Schon Quic Clic Carbonized Strand Bamboo flooring from Lumber Liquidators (LLI) for $5000. Installation was $2000. After months of comparative shopping, the sales rep had convinced me that this was the best product for high rise living. It was 10X stronger than the teak wood I had previously decided upon, it installed well over concrete floors and it had a 30 year warranty. I asked if there was any problem installing it during the summer, due to the extreme weather and was told that I only needed to have the wood delivered 3 days before installation...
Complaint comments Comments Complaint country United States, Illinois Complaint category Flooring Installation

Lumber Liquidators - New York, Hauppauge - Bad Flooring

Posted: 2011-04-02 by    NYPDWife
Complaint Rating:  92 % with 13 votes
Recently I purchased a floor from Lumber Liquidators. When I was looking at the floors trying to determine which one to purchase for my newly renovated kitchen, a salesman approached my husband and I. We explained to him that we were looking to purchase a laminate floor for our kitchen. We were looking for a cherry wood but wanted the most durable floor for a kitchen, The salesman showed us a beautiful floor, it was resonably priced. We asked him if it was durable enough for the traffic in the kitchen, and he told us that it was fine for a kitchen. Taking their word for it, we purchased the floor....
Complaint comments Comments Complaint country United States, New York, Hauppauge Complaint category Flooring Installation

Lumber Liquidators - Awful customer service

Posted: 2011-03-07 by    kellim
Complaint Rating:  90 % with 10 votes
After spending close to $10k on our floors, they quickly detoriated to 'cupping' and actually splitting in half!! After numerous attempts to lumber Liquidators customer service, I was totally brushed off and they even accused me that I caused the problem!! Not the case, I used an installer that the local Austin shop recommended. Their final communication to me was so tasteless. We need to ensure that this company no longer does business. This company must own up to their responsibilities and represent themselves with some dignity. Is there a class action law suit we all can participate?...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Lumber Liquidators - Minnesota, Minneapolis - No product

Posted: 2011-02-08 by    maf07
Complaint Rating:  100 % with 4 votes
I ordered flooring in November of 2010 and we are now 3 months into the order and still no product! I have contacted Lumber Liquidators THREE TIMES and am told each time that "order times may vary" and to basically just deal with it. Do I have to wait 6 months to a YEAR to recieve an order from these people?

I placed an inquiry last week asking for a full refund or a substantial discount for not receiving the product in a timely manner. I still have received no response....
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Building, Construction

Lumber Liquidators - Horrible customer service

Posted: 2011-01-31 by    IJK
Complaint Rating:  90 % with 10 votes
We purchased approximately $2000 worth of their top of the lime 12mm dream home laminate flooring a couple of months ago for finishing our lower level. We had a highly rated and well respected contractor attempt to install this flooring. The contractor read the installation guide carefully and began the process. After two days of struggling with the flooring the contractor finally gave in and shared the problems with us.

Not only were the pieces not lining up properly they were't locking together in many instances despite numerous techniques and strategies. What's even worse...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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