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I purchased flooring from Lumber Liquidators on 4/21/11. I waited a couple of days to put it down. As I was putting it down over half the product was no good and the floor was falling apart. They would only exchange the wood still in boxes so I returned over half the flooring. I purchased a...

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We’re concerned that our grievance with Lumber Liquidators will get lost among the sea of complaints posted about this truly awful corporation, but if we can head off even one similar interaction it will have save someone grief, and cost LL money. We waited months for a response from them...

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My husband and I purchased some flooring from Lumber Liquidators. They did not have the flooring on site so it would have to be delivered. However, 2 months later we got a call from Lumber Liquidators saying that they could not get the wood. After speaking to numerous people at customer care...

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VERY POOR CUSTOMER SERVICE
I ordered ( 5) 5 gal of the Bostik MVP4 moisture barrier on 6/07/2011 and was told by the saleman that the order would take less than two weeks. After two weeks and no product received they have one excuse after another why the product is delayed.
Called...

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Buyer Beware! Defective Products, Worst Customer Service, Fraudulent Actions and Charges. I purchased (first quality “not seconds”/”odd lot”) engineered flooring on 4/14/2011. My credit card was charged in full on that same day. They did not have the product to ship yet...

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The sales representative at the store indicated that they would accept returns on excess sale material as long as it was still in the box and in good shape. After I finished the project, which looks good, I returned an unopened box only to be told by the Asst Store Manager that they do not accept...

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Complaint Description:
On July 9 2009, I purchased Schon Quic Clic Carbonized Strand Bamboo flooring from Lumber Liquidators (LLI) for $5000. Installation was $2000. After months of comparative shopping, the sales rep had convinced me that this was the best product for high rise living....

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Recently I purchased a floor from Lumber Liquidators. When I was looking at the floors trying to determine which one to purchase for my newly renovated kitchen, a salesman approached my husband and I. We explained to him that we were looking to purchase a laminate floor for our kitchen. We were...

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After spending close to $10k on our floors, they quickly detoriated to 'cupping' and actually splitting in half!! After numerous attempts to lumber Liquidators customer service, I was totally brushed off and they even accused me that I caused the problem!! Not the case, I used an installer...

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I ordered flooring in November of 2010 and we are now 3 months into the order and still no product! I have contacted Lumber Liquidators THREE TIMES and am told each time that "order times may vary" and to basically just deal with it. Do I have to wait 6 months to a YEAR to recieve...

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Lumber Liquidators, Oklahoma City, OK said to trowel down this Bostiks MVP4 moisture barrier; 5 gals x 2 = 333.98 and it would protect the wood floor from any ground moisture coming through the concrete slab. He promised to put in writing which I did not get. I had reservations about buying...

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We purchased approximately $2000 worth of their top of the lime 12mm dream home laminate flooring a couple of months ago for finishing our lower level. We had a highly rated and well respected contractor attempt to install this flooring. The contractor read the installation guide carefully and...

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We bought 1600sf Bellawood floor from Lumber Liquidators and installed it in our house. Right after the installation, my family started suffering irritated eyes, skin rash, and burning throat, respiratory stress. Indoor air testing showed the formaldehyde level was above 0.2ppm, which is 25...

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Thank you Consumers, My wife and I were about to visit Lumber Liq to purchase about 720 Sq. Ft. of new flooring until i read all of these complaints. It's unfortunate that so many of you have been taking advantage of, I hope you find it pleasing to know that we WILL NOT be doing business...

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My husband and I added 2, 000 sq. ft. to our existing house so we purchased some
Golden Oak flooring from Lumber Liquidators on September 2, 2010. They did not have the flooring on site so it would have to be delivered. We did not need the flooring right away so the wait was no problem....

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I spent $4000 at Lumber Liquidators buying a Hickory hardwood floor about 1.5 years ago and had it professionally installed. Soon after the floor was installed it started warping, buckling and the joints split. After spending about 3 months going back and forth with them, taking every step that...

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I ordered 1800 SF of Brazilian Teak manufactured by Bellwood for Lumber Liquidators. What a nightmare! Several boxes arrived damaged upon delivery. The delivery person noted on the paperwork boxes were ripped open, damaged and discolored from other boxes. After not hearing from the store about...

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I ordered 1800 SF of Brazilian Teak manufactured by Bellwood for Lumber Liquidators. What a nightmare! Several boxes arrived damaged upon delivery. The delivery person noted on the paperwork boxes were ripped open, damaged and discolored from other boxes. After not hearing from the store about...

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if you thinking of getting wood floor install by The Floor Pro. out of the Lumber Liqidators store.
They need to start checking your installer this company call " The Floor Pro's " are the must none profecional bunch they could not finish the job the conner trim are no...

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The customer service at the Charlotte NC Lumber Liquidator's is horrible. I went with my mom and dad to look at flooring on a Friday. Both are in their mid-70's and my dad is a veteran, they decided to purchase closeout hardwood flooring. They also ordered all the molding and stair...