Lumber Liquidators reviews and complaints 1
View all 89 complaintsLumber Liquidators - Full refund
First, the floor was installed by LL Flooring in August 2020. Second, I told the salesperson I have dogs and live directly on the water (Texas Gulf Coast). It is very humid here year round. The salesperson DIRECTED ME TO THIS PRODUCT.
After installation, I noticed small dents throughout the "new" floor. After one week, I noticed scratches from my dogs. After 6 months, I noticed the edges of multiple boards had turned black from mold. Now after 9 months, there are more boards with mold. I filed a warranty claim. The installer came out and said the mold was my fault. First he claimed I was using too much water when mopping the floor. Then he tried to tell me my dogs are peeing in the house. They are not. I live here, I know. Honor your 100 year warranty! This floor is defective. Period. It is less than a year old and has dents (from your installers), scratches galore (from my dogs), and now mold. A light weight card table with rubber feet even scratched this floor. I want a FULL REFUND. The floor was glued down (based on your recommendation) and will no doubt be costly just to remove.
Customer number: 8859154
Latest Lumber Liquidators Reviews
10056262/DV7LLO/1049/220/06-30-2023 Defective flooring Flooring Products Coreluxe flooring tabs breakingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!