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Longhorn Steakhouse Complaints & Reviews

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Longhorn Steakhouse - Texas, Spring - Poor Customer Service

Posted: 2013-04-13 by    cpitts73
Complaint Rating:  0 % with 0 votes
We called at 5:30pm to put our name on the waiting list for a family anniversary dinner for eight people. We arrived at 6pm and waited and waited and waited meanwhile watching numerous people walk in a be seated and parties that waited a fraction of our time be seated as well. After speaking with the hostess about the waiting time, they began to sit a party of ten. Longhorn Steakhouse, you will never see a damn red cent of mine being spent in ANY of you Glorified Steak N Ale crap pot of an establishment. Your food was crap in Destin, FL. As well....
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Food

Longhorn Steakhouse - Bad service

Posted: 2011-10-31 by    Sharivari
Complaint Rating:  0 % with 0 votes
I have always liked Longhorn Steakhouse, but sometimes having a horrible waitress just kills the experience. The sad part was the food would have been really good, but the waitress would bring it out after it had sat for awhile and it took her forever to come around when we needed something and the restaurant was not even half full. I was there for my birthday and she wished my Dad a "Happy Birthday" instead of me and gave the ice cream to him. I was like, "Wow, now that is horrible customer service at its best". She never even asked whose birthday it was and obviously did not...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - Quality is not as it used to be

Posted: 2011-10-09 by    LyndaDV
Complaint Rating:  0 % with 0 votes
For the past three times we dine out at Longhorn Steakhouse, all three times were bad, the Steaks were chewy not tender, eventhoug we ask for a medium steak. We will not be coming back to Longhorn Steakhouse again....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - Awful food, price, portion

Posted: 2011-10-07 by    hiphop100
Complaint Rating:  0 % with 0 votes
My family and I ate at the Lornhorn located at John's Creek in Georgia. The food was horrible (steak was dry, kids meal hotdog and fries were cold) and the adult meals looked smaller more then portions you receive on a kids meal menu. We will never eat at Lornhorn again! Never, Ever! Major disappointment!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Longhorn Steakhouse - Awful service & food

Posted: 2011-09-17 by    amyd
Complaint Rating:  75 % with 4 votes
I am so disappointed with the Longhorn in North Georgia. I have been going there for a couple of years now. I honestly don't know why I keep going back and spending my hard earned money. I have had many bad experiences there with a waitress named Michelle. She is so slow and unpleasant. I am the office manager for a prominent doctor in Blue Ridge and we freaquent Longhorn for lunch however, that won't be happening anymore. I will not be eating crappy food and getting bad service there anymore. I will go to Ruby Tuesday's. I have spent I figure at least a couple of thousand dollars...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - Awful Service

Posted: 2011-08-29 by    Amanda33
Complaint Rating:  0 % with 0 votes
We went into Longhorn's last weekend and the server was awful. We got our meal before drinks, salad, and appetizer. So they took it back and got our drinks. We finally got our appetizer and salad. They had the nerve to bring us back the same food 20 mintues later. So I made a complaint to the manager. So he had them re-cook the food. But what really teed me off was that he did not comp anything off of the bill. So I had to pay full price for bad service. You can say it will be a very long time before I go back there and I told all my friends about the GREAT service I received....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - Georgia, Griifin - roach on table

Posted: 2011-08-06 by    catrone hudson
Complaint Rating:  0 % with 0 votes
My friend and I went to longhorn and a roach came across the table and the manger came out and gave me his card and said to please ask for him the next time we came in. I called him and asked him if I came back would I get a free meal and he said no. I don't think that was right why give us your card if your not going to give us some kind of compensation. I need to know who I need to talk to to get a complementary meal for this incident....
Complaint comments Comments Complaint country United States, Georgia, Griifin Complaint category Food

Longhorn Steakhouse - Awful - all service

Posted: 2011-08-03 by    linneaw
Complaint Rating:  0 % with 1 votes
The service and food at the Mt. Zion location in Georgia is ridiculous to say the least. Everytime I dine there it's a problem. On an off day, I solve this by going to the McDonough location. It's a guaranteed $50 spent because I have the Pork chops with a strawberry salad and my husband has the Porterhouse. His steak is NEVER cooked right the first time. I work right down the street so I started calling before leaving work. How about they NEVER pick up the phone!!! I was on hold from the the time I called to 15min later when I arrived at the store TWICE in the last week! The last time,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Longhorn Steakhouse - Overcharged - management

Posted: 2011-07-28 by    fatty
Complaint Rating:  0 % with 0 votes
We ate at the Longhorn Steakhouse in Brentwood Tennessee. The waitress charged my ticket as well as someone else's ticket to my bank card so my account was charged an extra #83.96. When I caught the mistake and called to complain they sent a credit to my bank which will take at about 7 days to post to my account. Because of their mistake I will be broke until payday but this did not concern them. They only gave me a phone number to call to supposedly talk to the district manager but it turned out to be nothing more than an answering machine. I consider this to be very poor customer service....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Longhorn Steakhouse - Deceptive practices

Posted: 2011-06-20 by    Jeffpitt
Complaint Rating:  0 % with 0 votes
The specific problem regarded the cost vs. size of beverages. There is a 30% difference between the cost of a small draft beer and a large. The physical height of the two glasses is different however the volume is less then 10% greater in the large. This was tested by filling the small glass with water and putting in the large glass. This was brought to the attention of the manager on duty who admitted the company knew about this. If they are doing this with beverages what else are they cutting corners on. They must take their customer for idiots....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Longhorn Steakhouse - Horrrible customer service and extra long wait

Posted: 2011-06-07 by    aidaambarus
Complaint Rating:  0 % with 1 votes
We went to the longhorn steakhouse in Morrow GA with a group of seven. We were told that our wait would be just a little under an hour. At an hour and fifteen minutes we were told that they will have to split us up. After we agreed to that she comes back about 10 minutes later telling us that it will be another 20 mi.uses. as we were saying that that would be too long she just walked off...in the middle of our sentence. She came back with stable for us. I keep thinking that if we would not have said anything we would has been there another half an hour. Her attitude just made this wholesituation...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - North Carolina, Charlotte - Rip Off- Charged Twice

Posted:    Unhappy Diner
Complaint Rating:  0 % with 0 votes
Around the first of September 2010 my two friends & I went out to eat at Longhorn Steakhouse in Charlotte, NC on Harris Blvd. & Mallard Creek. After eating my girlfriend & I went out to the car while my date paid. Since he was taking awhile I drove around to the front to see him standing there and he said his card was declined, so i went inside to pay. It was around $78 for the three of us so I gave the waiter $90, not a problem as my friend assured me he'd pay me back. Three days later he overdrafted his accouny by $270 and when he called to find out why he found out that he had in fact been...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Unauthorized Charges

Longhorn Steakhouse - It was disappointing to eat dry meat and chewy broccoli and the kids fingers were cold

Posted:    Trubane
Complaint Rating:  0 % with 0 votes
I have ate at a longhorns 4 times as i can recall. And the most recently was at Carrollton Ga. I had orderd 2 steak meals and a chicken dish for my kids. But it was disappointing to eat dry meat and chewy broccoli and the kids fingers were cold. But i am not the one to hurt feelings, but it was not worth the fee i paid nor the taste....
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Longhorn Steakhouse - It is a disgrace that you keep unhappy people on staff

Posted:    Belivore
Complaint Rating:  0 % with 1 votes
I am so disappointed with the Longhorn in North Georgia. I have been going there for a couple of years now. I honestly don't know why I keep going back and spending my hard earned money. I have had many bad experiences there with a waitress named Michelle. She is so slow and unpleasant. I am the office manager for a prominent doctor in Blue Ridge and we freaquent Longhorn for lunch however, that won't be happening anymore. I will not be eating crappy food and getting bad service there anymore. I will go to Ruby Tuesday's. I have spent I figure at least a couple of thousand dollars...
Complaint comments Comments Complaint country United States Complaint category Food

Longhorn Steakhouse - Scam artists

Posted:    Manna
Complaint Rating:  50 % with 2 votes
My husband and I went to Longhorm Steakhouse for the first time tonight. The food was wonderful and the prices were fine. However, when we got out bill, there was a charge of $50 for our 5 glasses of wine... That is outrageous! I'm sorry, but at $10 a GLASS of wine, we will not be returning. Is there an option to buy a bottle at a lesser price? What's the problem? Someone needs to rethink these prices...

We had to wait 20 minutes for our seats (which is totally acceptable to us). We sat tat the bar and each had a martini... The cost of the martinis was $5.50 a piece... that...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Longhorn Steakhouse - North Carolina, Pineville - Poor food & service

Posted:    TNatural1
Complaint Rating:  100 % with 1 votes
Me & 3 friends visited your restaurant in Pineville, NC on Saturday November 14, 2009 at 8:45pm. My meal was not good. The filet was dry and chewy. I didn't know that was possible. The steaks were very thin. The food just was not good. Also, our server was rushing us to leave! She asked twice if she could clear away dishes while we were still eating...literally chewing our food! Then offered us dessert while still eating. She even brought us the check while we were still eating our food. As we were leaving, I asked the hostess for a comment card. She said that she didn't have any. Isn't...
Complaint comments Comments Complaint country United States, North Carolina, Pineville Complaint category Restaurants & Bars

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