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Liberty Tax Complaints & Reviews

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Liberty Tax - Theft

Posted: 2014-05-06 by    Charisse I.
Complaint Rating:  0 % with 0 votes
I did my taxes at Sepulveda Culver City branch. The so called tax master with two different last name Ranjilla Singh and Ranjilla Isaacs, deceived me into signing on the docusignature and stealing $586 from my tax refund. She prepared my tax so she knew how low my income was last year but she is heartless and inhuman. The other employees do not help out either. The try giving a $25 gift certificate to compensate which is so heartbreaking....
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax - Employees background

Posted: 2014-02-16 by    Joan Culver
Complaint Rating:  0 % with 0 votes
Do you do background checks on your employees? Can people who have committed a class IV felony work in your business? If an employee is several months behind on child support can they work in your business? If an employee has thousands of dollars owed on judgements can they work in your business?...
Complaint comments Comments Complaint country United States Complaint category Employees

Liberty Tax - Never received federal tax refund

Posted: 2013-12-15 by    Mrs. Shaver
Complaint Rating:  0 % with 0 votes
We filed our taxes in September 2013( tax extensions ). On December 4, 2013 Our refund was deposited into a Herring Bank account for Liberty Tax. It was rejected ( supposedly)...Called their Bank...got same bogus story.. They say the IRS is not going to re-deposit our due refund ...They don't seem to know WHEN. We will receive it, Could take up to SEVEN WEEKS to get a Paper Check...Y the hell did we Pay these rip-off artist's to Do our Taxes I 'll never know...!!??...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax - Michigan, Roseville - Wrong information

Posted: 2013-04-12 by    BillCh
Complaint Rating:  0 % with 0 votes
Hello fellow readers I want to let others know how bad of a experience I had with this company. My wife and I had our taxes done and we had to come back up to have them do an injured spouse form. Well they filled the form out for us and we asked what we needed to do when we sent it back, They said just mail it back to the state on MI. So we did and a couple weeks later we receive a statement saying half of my wife's refund was being taken due to not sending a copy of our lease. So I call the treasury dept. and they tell me to read the instructions and low and behold it says "If proof of...
Complaint comments Comments Complaint country United States, Michigan, Roseville Complaint category Business & Finances

Liberty Tax - Texas, Temple - Payroll

Posted: 2013-04-09 by    Paula Johnston
Complaint Rating:  0 % with 0 votes
I received my payroll check in the amount of $537.06, and it was returned by maker's bank (JP Morgan Chase) and refused payment to me claiming it was a fraudulent signature on the check. I made a trip to my bank for confirmation and yes the check was returned as a fraudulent check, I am still out my $537.06 for my pay.

Bad employer relations....
Complaint comments Comments Complaint country United States, Texas, Temple Complaint category Employers

Liberty Tax - New York, Staten Island - wasnt informed of other charges

Posted: 2013-03-21 by    brittany kosta
Complaint Rating:  100 % with 1 votes
i being a college student went to a profeesional tax company liberty tax in staten islan on victory blvd they neglected to inform me of the charge from the bank that issued my refund and when i saw a deposit in my account had no idea where it came from. when i finally figured it out i spoke to a manager at liberty and said his employees are well trained and they absolutly did inform me of this added charge. which by the way i was not informed because if i was i would have opted to get it threw a bank that didnt take out this fee. i was appalled and out right called a liar no way to do bussiness...
Complaint comments Comments Complaint country United States, New York, Staten Island Complaint category Tax Services

Liberty Tax - North Carolina - Refund

Posted: 2013-02-13 by    RR6
Complaint Rating:  100 % with 3 votes
I filed through liberty tax. My DD is 2/13/13 or February 13, 2013 and nothing. I calleD THE IRS they said it went into liberty tax bank yesterday 2/12/13 I called liberty corp. and they reroute me to JHT ? They acknowledge the IRS deposit as of 2/12/13 @ 5:23 they stated an additional 4 days to process. They use another bank called River City Bank to take their fees and forward it on to get DD to your account. What boggles my mind is that HR BLOCK DOESN'T DO THIS, I ALWAYS GOT MY MONEY ON TIME... LASTLY, western union turn around time is an hour.. So why would they hold my money for 4 more...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Tax Services

Liberty Tax - Lies

Posted: 2013-02-05 by    Samsonhighlife
Complaint Rating:  0 % with 0 votes
I was told by the manager i would recieve 50 buks for every refferal, i referd 2 people then i call they say no i get my reffural bonus when those 2 people got approved, now they got approved so i call again story changed to oh u get ur bonus when they recieve there money, so i call today story changed to, oh u worked for us b4 so u cant get...i call a diffrnt day the manager would not give me any info on my tax return she hung up..i called the corprait office i was told i would recieve my prep fees back for the ignorance they said i would get a follow up call in 24 hours but its been 48 i hvnt...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax - High Fees

Posted: 2013-02-05 by    Very Duped Customer
Complaint Rating:  100 % with 1 votes
Liberty Tax put a flyer on my windshield that said they would pay me $50 to do my taxes. Instead I payed them almost $300. I asked them how they came up with that price and they said they do not know but the computer does it. I said is it based upon the refund and they said no, it is based on the paper work. My receipt listed the total cost and itemized the forms they filled out but did not list the cost for each form.

To make sure I had it straight I said, if I walked in that door and asked you how much it is to do my taxes you would not be able to tell me? And they said that was...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax - Arkansas, Batesville - send a friend

Posted: 2013-02-05 by    jennbanning
Complaint Rating:  0 % with 1 votes
They always do the thing where you send a friend and get $50. Every year we senf people up there and they call us right away to get the $50. This year when we sent people they never called us so we called them and they said we would get it in a couple of days and they never called us and we never got our money. I will never send anyone to them again and probably will not go back to them and will advise others to do the same!...
Complaint comments Comments Complaint country United States, Arkansas, Batesville Complaint category Tax Services

Liberty Tax - California, Fresno - over charging

Posted: 2012-05-04 by    17eva50
Complaint Rating:  50 % with 2 votes
In tax year ending 2008 we went to Liberty Tax inside the Manchester Mall in Fresno to have personal as well as a small corporate taxes prepared. It was e-filed by them, all was done to our satisfaction. (so we thought) The fee was $250.00. That was reasonable, no problem. We mailed in our check to IRS and State Franchise Board. Following year...same work...charged $350.00 by the same person, the owner of the franchise. Here comes the good part! When I complained about the difference in the charge, he said, "Oh yes Corporate said I didn't charge enough for that (2008) work, the fee has...
Complaint comments Comments Complaint country United States, California, Fresno Complaint category Other

Liberty Tax - Michigan, Ferndale - ripped off

Posted: 2012-04-30 by    julieniscool
Complaint Rating:  0 % with 0 votes
When doing my taxes, they told me that I would have an $8000 dollar return if I filled out a form as a first-time homebuyer. I said I was interested, so they charged me $200 for filling out the form. I sent it immediately. After tax day, I get a letter from the IRS saying that not only was the form filled out wrong, but that I was not even eligible for the credit. Needless to say, I went to the building and found it closed for the year. I talked to an office manager as she came out the back, and she said to call back to talk to the big manager and gave me a contact number. I have called 5 times...
Complaint comments Comments Complaint country United States, Michigan, Ferndale Complaint category Tax Services

Liberty Tax - California, Garden Grove - Missing papers

Posted: 2012-02-17 by    jasminekieutran
Complaint Rating:  0 % with 0 votes
I came to Liberty tax on 03/24/2011 to file my 2010 tax. The person did my tax (HER NAME IS DAWN). she said i own IRS $48 and the fee for file tax is $60. I did pay $48 through her, so she can send to IRS for me, also the fee. On 02/13/2012, i did receive the letter from Franchise tax said that they need the proof of the payment . I did call DAWN many times the same day i receive this letter, she promise she will email the copy of the receipt to me, but she does not do it. I am very disappoint about her, she is not reliable person, until now i have not receive email from her. Please, help me to...
Complaint comments Comments Complaint country United States, California, Garden Grove Complaint category Tax Services

Liberty Tax - Florida, Saint Petersburg - Mistake on Taxes

Posted: 2012-02-13 by    Teresa M
Complaint Rating:  100 % with 1 votes
Mistake on my 2009 taxes, received letter 12/2011 I owed 2, 000 from 2009. I went there with the statement and they agreed there mistake and would pay the late fees and penalty, still nothing I received. I made the mistake letting Goran Lojpur do my taxes this year as he has been working with me on this mistake and telling me I should receive a check for late fees, and would do taxes for free for the inconvenience, and the nerve of him after all this to E-file my return this year with no signed consent, my check was mailed to liberty tax and they kept 330.00 which was half my check and fees for...
Complaint comments Comments Complaint country United States, Florida, Saint Petersburg Complaint category Tax Services

Liberty Tax - Michigan, Waterford - you suck

Posted: 2012-02-11 by    tiffanyboachie
Complaint Rating:  100 % with 1 votes
Me and my husband used you're services this year and are very displeased the person we filed with did not have use claim our tabs, we did not get the correct amount of money back for being married, there were many other things we missed out on also, like my home heating credit. We will NEVER use you're service again. And then when I call the young man who did our taxes (Dani) he hangs up on me this is so unprofessional I will let everyone I know about our experience and in my eyes liberty tax owes us money. You guys SUCK at the Waterford office on highland road. *very displeased customer....
Complaint comments Comments Complaint country United States, Michigan, Waterford Complaint category Tax Services

Liberty Tax - California, Norwalk - manger Brittany Price lets waivers drink alcohol and smoke paraphinalia during work hours

Posted: 2012-02-10 by    sarahfigueroa
Complaint Rating:  0 % with 0 votes
Manager Brittany Price let workers drink on the job. Also she drinks, smokes marijuana, and take Ecstasy on the job. I was and ex employee who was asked by her if i could find someone to buy a pill from. She also let another employee drink alcohol on the job while she was in the office. I feel she's not professional nor a good manager and for that I feel she should be fired and not allowed to work for them. People like her give managers from Liberty Tax a bad name and everyone should know about it....
Complaint comments Comments Complaint country United States, California, Norwalk Complaint category Employees

Liberty Tax - Fraud

Posted: 2012-01-27 by    99%
Complaint Rating:  100 % with 2 votes
Liberty Tax Service is a fraud! I encourage anyone to stay away from this business. You are better off filing your taxes online. The so called $50.00 cash in a flash is just to lure you to their business. Think about. Its like someone is saying "hey, i'll give you my $50.00 bill in exchange for your two $100.00 bills?" By the time you end up paying the fees, your basically paying them back the $50.00!...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax - Texas, San Angelo - tax school

Posted: 2011-12-01 by    sueie q
Complaint Rating:  100 % with 1 votes
do not go to school for learning taxes at the liberty tax school in San Angelo. for that matter, do not get your taxes done there either.the instructor's are a laugh! all you do is forms, read out loud, and get tested nothing is explained to you. it is a rip off and i saw how there finest tax prepares prepares taxes again what a laugh, a waste of my time and money.and there software for preparing taxes, do not bother with them, go to turbo taxes instead.i have prepared taxes before and out of all 3, Jackson Hewett, h @ r and liberty, h@ r wins hands down....
Complaint comments Comments Complaint country United States, Texas, San Angelo Complaint category Business & Finances

Liberty Tax - Florida, Miami - not paid

Posted: 2011-03-02 by    estrella guerra
Complaint Rating:  0 % with 0 votes
In 2010 i worked in liberty tax in miami, florida as a tax preparer and worked from january to april and didnt get paid i recieved messages from the owner that i will get paid in a check by mail at the end of the season but never sended it now in 2011 i will make a claim on a civil court and in the us department of labor wage &hour division of miami...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Tax Services

Liberty Tax - Michigan, Chesterfield - Failure to refund on their guarantee

Posted: 2011-02-25 by    DONOTGOTOLIBERTY
Complaint Rating:  50 % with 2 votes
This place is a complete joke. The owner Mika is probably one of the rudest people I have ever come in contact with. DONT bother calling corporate either...they are about as worthless as can be when it comes to your issue. They just re-route you back to the rude manager you already dealt with.

I was scheduled for an appointment...cancelled two hours before after I rearranged my schedule to make it.

The boss will not even call me back to this point (MIKA) she has her employees do the work for her.

Complete joke- DO NOT GO HERE...
Complaint comments Comments Complaint country United States, Michigan, Chesterfield Complaint category Tax Services

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