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JUST ANSWER Complaints & Reviews

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JUST ANSWER - Overcharge

Posted: 2014-05-21 by    Frank Norman Clarke
Complaint Rating:  0 % with 0 votes
Several years ago I used the Justanswer facility to solve a problem with my printer.The answer i received was incorrect, the printer was defective and was replaced by the dealer. I was charged $56 for this service but I recently discovered that $56 has been taken from my account every month.
I should like to cancel this procedure immediately and if possible receive a refund as I did not authorise a continuing withdrawal.
I am 93 years of age and a disabled pensioner. I shall be entering a nursing home soon and would like a resolution of this problem.
It's possible that...
Complaint comments Comments Complaint country Australia Complaint category Credit Cards

JUST ANSWER - fraudulent withdrawal

Posted: 2013-05-31 by    Rob Williamson
Complaint Rating:  100 % with 2 votes
Just answer have fraudulently removed $47.38 each of the last 2 months = $94.76, from my credit car account, I did look at them a long time ago, but found them useless
Robert Williamson
rob_williamson2009@yahoo.com.au...
Complaint comments Comments Complaint country Australia Complaint category Scam & Fake Checks

JUST ANSWER - money taken and no advioce received

Posted: 2013-05-03 by    Lisbeth Gallachedr
Complaint Rating:  100 % with 1 votes
Complaint is against the Just Answer company itself for taking money without authority and not providing a service...
Complaint comments Comments Complaint country United Kingdom Complaint category Internet Services

JUST ANSWER - Expert Point of view

Posted: 2012-11-13 by    djogg7
Complaint Rating:  0 % with 0 votes
Go here for details: http://www.empowernetwork.com/sayyes/blog/this-is-a-review-of-the-website-just-answer-coming-from-a-mechanic-expert/...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

JUST ANSWER - Just Answer Experts website is a dangerous site

Posted: 2012-10-30 by    Leresex
Complaint Rating:  0 % with 0 votes
Just Answer Experts website is a dangerous site. They say they will charge you $5.00 when you ask a question and then $54 when you are satisfied with the answer. The truth is …When you ask a question, the expert asks you for more information, if you answer they charge you $54 without giving you an answer, satisfied or not. False advertising. Before they give you your answer you have to agree with their terms. If you read the terms, you find out the people are not experts and that your question will be posted on the internet for all to see with all you personal information listed. If you don’t’...
Complaint comments Comments Complaint country United States Complaint category Online Scams

JUST ANSWER - just answer is getting bad

Posted: 2012-06-16 by    Bluetruck2
Complaint Rating:  100 % with 3 votes
just answer I love all my experts but the company itself is no good. I spend a lot of money on this site thewy took away my option to write about my experts. just gave us faces. That dosen't tell the whole story because you can be happy with a answer but still not happy with the expect also they remove my add fund if i want to pay additional money I really can't I don't like to keep making single transactions. so the expects i have are great. but the company just answer it self is no good. give me freedom. also the pictures of happy customers are fake i ran them through tin eye. Why...
Complaint comments Comments Complaint country United States Complaint category Contractors

JUST ANSWER - Ontario - over billing

Posted: 2012-05-17 by    sloan4117
Complaint Rating:  0 % with 0 votes
i paid for one answer and the company automatically adds me to their unlimited subscription plan without my authorization, and within two days I am charged twice Iin the amount of $39.99 for services not rendered. This stuff has got to stop. Where is the government when it comes to regulating and policing these unscrupulous companies hell bent on stealing your money and providing no phone information for which to contact to address the matter. SCAM, SCAM, SCAM, SCAM!!!...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Lawyers and Attorneys

JUST ANSWER - money from my account

Posted: 2012-04-30 by    sheila halliwell
Complaint Rating:  0 % with 1 votes
I only asked them one question. Thought it was just a one of payment but they have taken over £40out of my account each month. stupid of me to give my details. Have tried to contact them but very difficult. Funny my question to them was unauthorised funds being taken from my accout. Just as they are doing. "Should be ashamed of themselves" In total over £100 taken out of my account....
Complaint comments Comments Complaint country United Kingdom Complaint category Credit Cards

JUST ANSWER - Charged my credit card without my consent

Posted: 2012-04-27 by    mdg1962
Complaint Rating:  100 % with 1 votes
Even though JustAnswer wbesite says you can edit your account and stop subscription it is not possible. I finally found a number for them with the BBB
JustAnswer LLC
Phone: (888) 587-8220
Fax: (415) 480-2121
View Additional Phone Numbers
PO Box 29045, San Francisco, CA 94129...
Complaint comments Comments Complaint country United States Complaint category Internet Services

JUST ANSWER - still taking payment of £11 a month for a sevis i have not had

Posted: 2012-04-05 by    viveca gibson
Complaint Rating:  0 % with 0 votes
i cintacted just answer for a car related problem and was charged £11 for an answer but a year later i am still paying for the servise and it was a one off payment so i would like to have my money back please thanking you v gibson...
Complaint comments Comments Complaint country United Kingdom Complaint category Internet Services

JUST ANSWER - Washington, Spokane - No response to question

Posted: 2012-03-26 by    jrbaglady
Complaint Rating:  0 % with 0 votes
I went to Just Answer to ask for advice on how to prepare a Marriage Separation Agreement. I authorized payment of $30 for the answer. When I went to get my answer, they asked for an additional $38. No way! WOW -- WHAT A SCAM!!! Have asked for a refund and cancellation of subscription - most likely a long wait....
Complaint comments Comments Complaint country United States, Washington, Spokane Complaint category Lawyers and Attorneys

JUST ANSWER - Queensland, Gold Coast - Ongoing unauthorised debits from credit card

Posted: 2012-02-26 by    GoldCoastBreeze
Complaint Rating:  0 % with 0 votes
I went on the Just Answer lawyers website in July 2011 after a charge of $36.00 billed to my credit card i received a satisfactory answer to my question, however they continued to debit $36.00 each month there after, something they had no authority to do and I had asked no further questions of them. I am trying to get a refund from them but really don't think I will have much luck they are internet rip off merchants...Oh but their offices in San Francisco look amazing from what I could see on their web site internet fraud has paid off well for them....
Complaint comments Comments Complaint country Australia, Queensland, Gold Coast Complaint category Solicitors

JUST ANSWER - North Carolina - keep charging my account

Posted: 2012-02-26 by    charles j rogers
Complaint Rating:  0 % with 0 votes
they answered one question did not help and they keep charging my account i sent them an e-mail to stop and for a refund but no answer...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Doctors

JUST ANSWER - Florida, Ocoee - continual charges

Posted: 2012-02-14 by    disgruntled in ocoee
Complaint Rating:  0 % with 0 votes
This company told me that they would stop charging my credit card in October. Since then, they have changed the charge from just answer for legal advice to just answer for veterinarian advice. I have paid them over $400 in monthly fees and this needs to stop. There has been no answer on their 800 line, and their website does not allow cancellations--DO NOT USE THIS SITE....
Complaint comments Comments Complaint country United States, Florida, Ocoee Complaint category Unauthorized Charges

JUST ANSWER - England, Greater London - unlawful charges

Posted: 2012-02-01 by    Colin Gibson
Complaint Rating:  0 % with 0 votes
Some months ago I presented 'Just Answer' with some technical questions; some of which they answered reasonably well, and I paid them the suggested amounts.
On the 19th December, and again on 1st February they took £21 from my account.
I did not agree to this....
Complaint comments Comments Complaint country United Kingdom, England|Greater London Complaint category Credit Cards

JUST ANSWER - Unauthorised Charge

Posted: 2012-01-22 by    Krisse
Complaint Rating:  100 % with 1 votes
I used this service once only approximately 3 months ago and just the other day I received a UNAUTHORISED TRANSACTION from account 1800679634 JustAnswer *Advice. this was for a charge of $36 and was definitely NOT authorised in any way.
My bank has been informed and a fraud complaint has been filed.
I have tried on several occasion to contact this company to get my refund and I keep getting no where. There is NO contact number for this country and I wouldn't be surprised if the number on the site is fake. When trying to email them the website just keeps going in circles and...
Complaint comments Comments Complaint country Australia Complaint category Online Scams

JUST ANSWER - Victoria, Mitcham - continuing to deduct

Posted: 2012-01-05 by    j g ditchburn
Complaint Rating:  0 % with 0 votes
I asked one off question and paid for it, received reply and just answer continues to deduct from visa account....
Complaint comments Comments Complaint country Australia, Victoria, Mitcham Complaint category Mobile & Cell Phones

JUST ANSWER - Save your personal data

Posted: 2011-12-19 by    p4triot
Complaint Rating:  100 % with 1 votes
A little while ago, a charge showed up on my account from this company Just Answer. I don’t know who they are or how on earth they got my credit card number. I never authorized this. It was only a $15 charge, but they could keep charging me for who knows what and if they do these charges could really start adding up. I may have to cancel my credit card.

I once did a “Just Ask” thing for my dog, but for that I used a completely different credit card. That charge was also $15 dollars, but I did authorize this payment and it was paid months ago.

I thought...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

JUST ANSWER - Stay away

Posted: 2011-11-27 by    fergface
Complaint Rating:  100 % with 1 votes
I paid a deposit for a question which was never answerd. I have requested a refund 4 times and no one has even replied to any of my e-mails. Dealing with this company will only lead to heartache, stay away!!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

JUST ANSWER - Charged Payment

Posted: 2011-08-30 by    jknight99
Complaint Rating:  0 % with 0 votes
I understood the last question I posed was to be NO CHARGE but heve now been charged AUD $22.51
Please arrange credit in due
course. JOHN KNIGHT...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

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