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H&R Block Complaints & Reviews

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H&R Block - 2012 Tax Return

Posted: 2014-03-14 by    jwsowers79
Complaint Rating:  0 % with 0 votes
I have had my taxes prepared at h&r block for the last several years. I will definitely not be giving them my money in the future. I received a letter from the IRS stating that I did not turn in a form with my 2012 taxes and I owed $1043. My fiancé took the letter to the office I had my taxes done at and showed it to one of the employees there. The employee pulled out that specific return and stated that they didn't have a copy of the form either. My fiancée then went home and pulled out my paperwork and low and behold the first form that was stapled on top was the form in question....
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Privacy Violation

Posted: 2014-02-22 by    Dragondad1978
Complaint Rating:  0 % with 0 votes
On 2/20/14, I entered the H&R Block office on Wornall to obtain a copy of my taxes from last year. The employee who did my taxes wasn't going to be in until later in the day so they referred me to another agent. Though I appreciate the customer service of getting me the tax information I needed - no one ever validated my identity in any form. No request to see ID, no verification of SSN, Address, or DOB. They simply printed the information out based on me giving my name. This concerns me that anyone can simply walk into an office - through some names around and obtain critical information which...
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Holding hostage

Posted: 2014-02-13 by    pissedoffhrblockuserom
Complaint Rating:  0 % with 0 votes
IRS sent refund to H&R block as fees were to be taken out. Refund was sent by IRS on the 12th to them and they should have been deposited into my account this morning. No refund. Called IRS and they assured me it was sent on the 12th. Called HR Block and they gave me the number to the bank to see where it was. Got through pretty quickly to rep, but then was told they didn't have it. When I told them the IRS said it had been sent the rep said, "The IRS can say they sent it, but they have no way to prove we got it." Pretty much just flat out insinuated that they could hold it like they...
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Low staff, low patience

Posted: 2014-02-04 by    kdiddy
Complaint Rating:  100 % with 1 votes
Went in like we always do this year we accidentally forgot our check and coupon. The lady said "The coupon does not work" not asking me what the coupon was or how I obtained this coupon. We were instructed to come back. When we returned not ten minutes later were not placed first but on wait for 30 minutes to sign. Come on people! My time is important....
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Didn't inform us about any fees

Posted: 2014-01-31 by    kmcbay
Complaint Rating:  0 % with 0 votes
I files my taxes yesterday with h&r block . When I got home I looked over the paper work they charged me $325.00 for filing my taxes. I was never made aware of how much the fees were or given the option the pay for the fees upfront. I got charged another $35.00 for them to take the fees out of my refund. The lady was very nice but I even asked her how much it was going to be for her to file my taxes and she told me it was already taken out of my refund. I got charged almost $400.00 dollars for about 20 minutes of service....
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Form 8863

Posted: 2013-05-02 by    Mel2000326
Complaint Rating:  0 % with 0 votes
Filed my taxes in February, they were accepted February 15th. Found out a month later, H&R failed to have the proper software on their computer which threw my taxes in corrections. I paid $388 to have my taxes done properly and they failed to uphold their promise. I contacted H&R's customer service dept. and asked about getting my preparation fees back. Was given a reference number and told I would be contacted within 5-6 business days. 14 days later I was contacted and told they were only refunding $25, the cost of the form, and that was their "final decision". I explained that was...
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - California, Bakersfield - tax fraud/identity theft

Posted: 2013-04-21 by    veronica esquivel
Complaint Rating:  0 % with 0 votes
Tax fraud, tax evasion, identity theft, selling of personal information, conspiring with criminals, women of criminals are infiltrated at all their office locations...money hidden there!!!they are also takers of women and men!!!...
Complaint comments Comments Complaint country United States, California, Bakersfield Complaint category Scam & Fake Checks

H&R Block - Pennsylvania, Coal township - Tax Service

Posted: 2013-04-21 by    H&R tax blunder
Complaint Rating:  0 % with 0 votes
So after spending $500 for an hour and a half service, I find out that H&R Block screwed up the education credit. than the tax "professional" mistyped my bank account number and I waited 10 weeks for my return!! That's what I get for letting an EMT/Tax professional do my taxes. had to cancel a trip because I was counting on that money!!...
Complaint comments Comments Complaint country United States, Pennsylvania, Coal township Complaint category Tax Services

H&R Block - Pennsylvania, Jennerstown - price

Posted: 2013-04-14 by    Jan C. Smith
Complaint Rating:  0 % with 0 votes
I have been going to H&R Block for my tax preparations for 5 years now and have to say this will be my last year. I cannot justify your company charging me $600+ for 1 1/2 hours of work. I do realize that my taxes are more involved than some peoples but the amount of money I was charged this year is inexcusable. We have to itemize a lot on our taxes due to my husband working and living out of town for 5 out of 7 days of the week but how is it possible that I itemized a whole year on our 2011 taxes and only 5 months of the year on our 2012 taxes yet it cost me $100 more to do my taxes this year....
Complaint comments Comments Complaint country United States, Pennsylvania, Jennerstown Complaint category Tax Services

H&R Block - Georgia, Harlem - Education Credit

Posted: 2013-03-15 by    cleo123
Complaint Rating:  67 % with 3 votes
H&R Block messed up the education credit section of the tax forms. I paid to have electronic deposit, it's not supposed to take longer than 21 days. I just found out it could be 6 weeks! I don't think I should have to pay electronis filing fees due to their error. I called and they have no plans to reimburse customers their money. I could have mailed it for free if I wanted to wait 6 wks! If nothing is done about my out of pocket fees, I will be moving to another tax preparer. I feel like I have been robbed! They need to make this right....
Complaint comments Comments Complaint country United States, Georgia, Harlem Complaint category Tax Services

H&R Block - Georgia, Statham - Tax return

Posted: 2013-02-02 by    Rita L a rivière
Complaint Rating:  100 % with 1 votes
I have been using h&r block for 18 years. But this year I moved to ga the person who did my taxes was not very good. He seemed to be upset because I had some from nh and some from Georgia. I don't believe he did it right, never asked about head of household or anything. I am getting back the same amount as someone who made a third of what I did. I am not satisfied with h&r this year next year I will seriously think of going elsewhere. Just letting you know....
Complaint comments Comments Complaint country United States, Georgia, Statham Complaint category Other

H&R Block - Louisiana, Jena - their gurarantee is not fulfilled

Posted: 2013-01-13 by    lorriatkins
Complaint Rating:  100 % with 1 votes
we had our taxes filled out by h&r block in Winnfield Louisiana, and they said we owed over 1200 dollars in federal tax and over 300 dollars in state, so we went and borrowed the monies, then last year which is 2011 taxes we had a lot more taxes held out of our taxes so when we went back to have h&r block fill out our taxes again they said it was over 1500 dollars we owed so we told them no we were not going with that and we went somewhere else and got our taxes filled out, come to find out we were refunded over 650 dollars in federal and 250 dollars and in state, so they then checked the last year...
Complaint comments Comments Complaint country United States, Louisiana, Jena Complaint category Internet Services

H&R Block - Kentucky, Cadiz - Employee interaction

Posted: 2013-01-11 by    Donn Lee Tisdale
Complaint Rating:  100 % with 1 votes
I went by H&R block to inquiry about a possible tax deduction, I drove by the first time it was early. No signs about hours. So since we were in town, I decided to come back a little later. I opened the door, walked in the lights were off, and I called out, no answer. I called on the telephone only to get a message that we were open the 3rd of January for tax season. Again no hours. I was concerned, disturbed about me able to open the door, and walk right in and nobody being there and everybody's information was at risk. I called the police as it was unsecure. When I inquired about it on Monday,...
Complaint comments Comments Complaint country United States, Kentucky, Cadiz Complaint category Business & Finances

H&R Block - California, Los Angeles - Incorrect tax return filed

Posted: 2012-12-14 by    Jerry Dobkin
Complaint Rating:  100 % with 1 votes
A tax return for a partnership was improperly filed as a corporation and when the franchise tax board informed me that a new return was needed to correct the improper filing I immediately contacted a preparer, Terry Moore, at the Wilshire Blvd and Highland office in Los Angeles, first with an appointment then a phone call where he said he would call back, never did then email and text messages with no response.
. I also left a message for his boss, Ilene Brown and again no response.
I am very disappointed with this company and now have to hire another tax preparer to correct the mistakes...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Tax Services

H&R Block - I have had three different stories about when I am getting back my money

Posted: 2012-09-20 by    Slimed
Complaint Rating:  100 % with 1 votes
I signed up for a course in income tax on August 6 2012 with H & R Block class was scheduled to begin August 28, 2012. On August 27, 2012 I received a call from H & R Block saying that as of Saturday August 25, 2012 they canceled the class due to lack of students. I sent them a deposit of $25. on August 6, 2012. I have since been trying to receive my money back. I have had three different stories about when I am getting back my money.

First time I was told it would be 7 to 10 days. Next time I was told that there was no request for refund and it would take another 7 to 10 days. Now...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

H&R Block - Too Much in Fees

Posted: 2012-04-16 by    Beaumaine
Complaint Rating:  50 % with 2 votes
I cannot believe my stupidity for going to H&R Block. I ran out of time to file my taxes and went to them. Issues: Guy acted like he did not know what he was doing. Claims he has 600 hours in accounting but, no CPA degree, fired from the post office, ect. I could not believe w/ Itemized Deductions which were only 4 -- simple straight return, no Captiol Gains nor anything Special the fee was $317.00! I have always filed my taxes myself and will not be stupid enough to do this again next year. Don't know about anyone else but $317.00 is alot of money, there goes my overtime I worked this year....
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - District of Columbia, Washington - Overcharge, customer service

Posted: 2012-04-07 by    Tavis
Complaint Rating:  100 % with 1 votes
I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office, Alfred Pinkett. It has taken over 2 months to file Federal and State tax returns, and the charges totaled $435.

I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results of the...
Complaint comments Comments Complaint country United States, District of Columbia, Washington Complaint category Tax Services

H&R Block - California, Sebastopol - No Electronic Copies of Return

Posted: 2012-04-02 by    Nicole Cook
Complaint Rating:  0 % with 0 votes
I took my taxes to H&R Block in Sebastopol. The girl at the office took all my data and put it into the Application on her computer and it spit out a number better than the one I had calculated. They charges be over $600, which I thought was too high but it was still less than the amount they saved me so I said ok. Then I found out they could not give me electronic copies of my return. They would not even look at my old returns because they are all electronic. Now I have to scan and shred a stack of paper which I did not want created in the first place. There were some other things that bugged me...
Complaint comments Comments Complaint country United States, California, Sebastopol Complaint category Tax Services

H&R Block - INCOMPOTANCE

Posted: 2012-03-20 by    james fugaban
Complaint Rating:  0 % with 0 votes
THEY TOLD ME I WOULD SEE MY REFUND IN 2-3WEEK, NOW THEY TELL ME AFTER 3 WEEKS I WILL NOT SEE IT FOR ANOTHER MONTH!!! I'M PISSED...
Complaint comments Comments Complaint country United States Complaint category Tax Services

H&R Block - Ontario, London - Misinformation, Delay, Failure

Posted: 2012-03-06 by    wlainenaida
Complaint Rating:  0 % with 0 votes
H&R Block advertises on their website - no need for a second visit, come in with your taxes and walk out with your refund. This is simply not true. We went to the office 6 times over a period of 12 days for a very simple tax refund (1 person working, 1 TE slip, 7 transit passes and 1 receipt for child allowance). In the end we were told they could not offer us the instant refund.

Visit 1: Nowhere on the H&R Block website does it say you need an appointment. On Thursday we were told to come back for a Saturday appointment.
Visit 2: Return done simply and quickly. My wife did...
Complaint comments Comments Complaint country Canada, Ontario, London Complaint category Tax Services

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