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H&R Block Complaints & Reviews

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H&R Block - Tennessee, Dandridge - Taxes issue

Posted: 2015-06-26 by    Joseph Reff
Complaint Rating:  100 % with 1 votes
So, I moved from NYS to Tennessee and have never filed taxes with H&R Block before. Being a "Nationally Recognized" company, I figured what could go wrong. Well plenty did and I have had no resolution.
So here goes:
My wife and I go into the Dandridge TN H&R Block office to have our taxes done. We meet with Dave Mcadoo, employee of H&R Block. He looks at our paperwork and W2's. He inputs all data into the computer and states that we are getting over $6000 from the feds. My wife and I are excited. But then in the same breath, Mr. Mcadoo states that he was wrong, we owe the feds...

H&R Block - Wrong Information

Posted: 2015-03-17 by    smoothkola
Complaint Rating:  100 % with 2 votes
I usually alternate between H&R Block and Jackson Hewett Tax Service. this year i used H&R. they have my information and things rarely change on my tax forms. This year for some strange reason it only took 15 minutes to prepare my taxes. when i saw my refund i ASKED if i could get a credit for installing a new hot water heater. the preparer didn't ask me if anything changed or simple tax questions that would get me a better refund. She just typed quietly. the water heater is a legitimate deduction so i included it and they submitted my taxes. When i looked on the Federal and State website to...

H&R Block - specials/deals

Posted: 2015-02-21 by    sheatrick85
Complaint Rating:  100 % with 1 votes
I would like to know why people you are trying to get as customers of H&R Block are getting better deals/prices than the people that have been with them for many years. I have gone through H&R Block for about ten years now and keep seeing all these deals for people switching to them but no deals for continuous loyal customers. I love the service but hate feeling like I as a customer don't matter. I understand needing or wanting more business but the people that do support you are left unnoticed and feelibg underappreciated. Would love to hear back from you. My email is DruMMerdadof2@aol.com....

H&R Block - mis filing

Posted: 2015-02-19 by    Eric Lanagan
Complaint Rating:  0 % with 0 votes
I waited for my income tax refund to be automatically deposited in my checking account. Imagine my surprise when I received a letter from the IRS stating my refund had been denied because I filed a MI-1040 but failed to file a property tax credit form, MI-1040CR. I had my taxes done at H&R Block in Williamston Michigan on January 24, 2015. We sat there for nearly 2 hours while 2 women could not properly figure out my refund because they could not determine what they were doing wrong. I receive Social Security and only file for the Homestead Property Tax Credit and was to receive $1200. Finally the...

H&R Block - 2014 taxes

Posted: 2015-02-09 by    nedra2
Complaint Rating:  0 % with 0 votes
i paid them 331.00 to do mt 2014 taxes my state refund they took and never said nothing, i was told by the repairer that the money owing them would come out of my Federal and my state would be mine. I went to the office and talked to Pamela Williams their manager and she told me my federal should be here by the 11th of Feb. and she did not know anything about the state when she call the state office it came back they never received it, so i call myself and my state went into H&R Block account on Feb 2, 2015. so she know why didn't she just tell me. The woman at the State Commission told me...

H&R Block - Charging for tax prep that I cannot file

Posted: 2015-02-05 by    Educharm
Complaint Rating:  0 % with 0 votes
I had H&R block prepare my taxes which they said it would be 9.99 but ended up being over 30 just for my federal then the prepared my state cost me another 40$ and they e filed it with my state which rejected it cause you can't file renters rebate on lne however they tried and now I can't even exile my state at all I called the service 3 days in a row for help the first day I was on hold for 2.5 hrs than I gave up the next day I got someone the told me they had to transfer me and hung up twice then left me on hold again the third time they finally talk to me told me I needed to go to my...

H&R Block - too high fee for full time college student

Posted: 2015-01-28 by    DONT WITH THE CHILD
Complaint Rating:  0 % with 0 votes
This morning went to local H&R Block to file my son's taxes, who is a full time out of state college student. Refund of full return of state and fed taxes to sum of $915. The fee for this was $104.00 with a $45 discount that was included, this was rape. This fee was outrageous, full time college student, works during summer and holidays for his money. The young people trying to make something of themselves, with goals and standards get no breaks. I filed a complaint with them...big deal right-they don't care and it proved so in the employees taking the complaints. So the next best thing...

H&R Block - Gross Negligence

Posted: 2014-12-11 by    Noworries1968
Complaint Rating:  0 % with 1 votes
H&R Block forced the entry of an informational item from our W2 (box DD) that was listed for employer paid contributions to healthcare premiums into our medical expense deduction, substantially overstating our medical expenses TWO tax years in a row. Each year, our approximate increased tax is $12k for each of the two tax year for a total of $24k in tax, not including interest and penalties.

As we were unaware of the tax law, of course we didn't know that this wasn't permitted under the ACA, which our tax preparer specifically said WAS allowed under the new law. Of course,...

H&R Block - not honoring agreement

Posted: 2014-08-29 by    troyjames
Complaint Rating:  100 % with 1 votes
Ive been a customer to H&R block for 6 years, when I get audited right when I receive the paper i instantly take it to H&R Block employees, the paper said that the kids were not related to me my nieces and nephews I provided every bit of proof that there was I provided birth certificates Social security cards and document bills We send it in to the reconsideration apartment. Over the next year I'm in contact with the IRS and H&R block irs kept requesting bits of information here in there. During this time I've met 4 to 5 different H&R Block employees. That's where h&r block break...

H&R Block - 2012 Tax Return

Posted: 2014-03-14 by    jwsowers79
Complaint Rating:  0 % with 0 votes
I have had my taxes prepared at h&r block for the last several years. I will definitely not be giving them my money in the future. I received a letter from the IRS stating that I did not turn in a form with my 2012 taxes and I owed $1043. My fiancé took the letter to the office I had my taxes done at and showed it to one of the employees there. The employee pulled out that specific return and stated that they didn't have a copy of the form either. My fiancée then went home and pulled out my paperwork and low and behold the first form that was stapled on top was the form in question....

H&R Block - Privacy Violation

Posted: 2014-02-22 by    Dragondad1978
Complaint Rating:  0 % with 0 votes
On 2/20/14, I entered the H&R Block office on Wornall to obtain a copy of my taxes from last year. The employee who did my taxes wasn't going to be in until later in the day so they referred me to another agent. Though I appreciate the customer service of getting me the tax information I needed - no one ever validated my identity in any form. No request to see ID, no verification of SSN, Address, or DOB. They simply printed the information out based on me giving my name. This concerns me that anyone can simply walk into an office - through some names around and obtain critical information which...

H&R Block - Holding hostage

Posted: 2014-02-13 by    pissedoffhrblockuserom
Complaint Rating:  0 % with 0 votes
IRS sent refund to H&R block as fees were to be taken out. Refund was sent by IRS on the 12th to them and they should have been deposited into my account this morning. No refund. Called IRS and they assured me it was sent on the 12th. Called HR Block and they gave me the number to the bank to see where it was. Got through pretty quickly to rep, but then was told they didn't have it. When I told them the IRS said it had been sent the rep said, "The IRS can say they sent it, but they have no way to prove we got it." Pretty much just flat out insinuated that they could hold it like they wanted...

H&R Block - Low staff, low patience

Posted: 2014-02-04 by    kdiddy
Complaint Rating:  100 % with 1 votes
Went in like we always do this year we accidentally forgot our check and coupon. The lady said "The coupon does not work" not asking me what the coupon was or how I obtained this coupon. We were instructed to come back. When we returned not ten minutes later were not placed first but on wait for 30 minutes to sign. Come on people! My time is important....

H&R Block - Didn't inform us about any fees

Posted: 2014-01-31 by    kmcbay
Complaint Rating:  100 % with 1 votes
I files my taxes yesterday with h&r block . When I got home I looked over the paper work they charged me $325.00 for filing my taxes. I was never made aware of how much the fees were or given the option the pay for the fees upfront. I got charged another $35.00 for them to take the fees out of my refund. The lady was very nice but I even asked her how much it was going to be for her to file my taxes and she told me it was already taken out of my refund. I got charged almost $400.00 dollars for about 20 minutes of service....

H&R Block - Form 8863

Posted: 2013-05-02 by    Mel2000326
Complaint Rating:  0 % with 0 votes
Filed my taxes in February, they were accepted February 15th. Found out a month later, H&R failed to have the proper software on their computer which threw my taxes in corrections. I paid $388 to have my taxes done properly and they failed to uphold their promise. I contacted H&R's customer service dept. and asked about getting my preparation fees back. Was given a reference number and told I would be contacted within 5-6 business days. 14 days later I was contacted and told they were only refunding $25, the cost of the form, and that was their "final decision". I explained that was not acceptable...

H&R Block - Pennsylvania, Coal township - Tax Service

Posted: 2013-04-21 by    H&R tax blunder
Complaint Rating:  0 % with 0 votes
So after spending $500 for an hour and a half service, I find out that H&R Block screwed up the education credit. than the tax "professional" mistyped my bank account number and I waited 10 weeks for my return!! That's what I get for letting an EMT/Tax professional do my taxes. had to cancel a trip because I was counting on that money!!...

H&R Block - Pennsylvania, Jennerstown - price

Posted: 2013-04-14 by    Jan C. Smith
Complaint Rating:  0 % with 0 votes
I have been going to H&R Block for my tax preparations for 5 years now and have to say this will be my last year. I cannot justify your company charging me $600+ for 1 1/2 hours of work. I do realize that my taxes are more involved than some peoples but the amount of money I was charged this year is inexcusable. We have to itemize a lot on our taxes due to my husband working and living out of town for 5 out of 7 days of the week but how is it possible that I itemized a whole year on our 2011 taxes and only 5 months of the year on our 2012 taxes yet it cost me $100 more to do my taxes this year....

H&R Block - Georgia, Harlem - Education Credit

Posted: 2013-03-15 by    cleo123
Complaint Rating:  67 % with 3 votes
H&R Block messed up the education credit section of the tax forms. I paid to have electronic deposit, it's not supposed to take longer than 21 days. I just found out it could be 6 weeks! I don't think I should have to pay electronis filing fees due to their error. I called and they have no plans to reimburse customers their money. I could have mailed it for free if I wanted to wait 6 wks! If nothing is done about my out of pocket fees, I will be moving to another tax preparer. I feel like I have been robbed! They need to make this right....

H&R Block - Georgia, Statham - Tax return

Posted: 2013-02-02 by    Rita L a rivière
Complaint Rating:  100 % with 1 votes
I have been using h&r block for 18 years. But this year I moved to ga the person who did my taxes was not very good. He seemed to be upset because I had some from nh and some from Georgia. I don't believe he did it right, never asked about head of household or anything. I am getting back the same amount as someone who made a third of what I did. I am not satisfied with h&r this year next year I will seriously think of going elsewhere. Just letting you know....

H&R Block - Louisiana, Jena - their gurarantee is not fulfilled

Posted: 2013-01-13 by    lorriatkins
Complaint Rating:  100 % with 1 votes
we had our taxes filled out by h&r block in Winnfield Louisiana, and they said we owed over 1200 dollars in federal tax and over 300 dollars in state, so we went and borrowed the monies, then last year which is 2011 taxes we had a lot more taxes held out of our taxes so when we went back to have h&r block fill out our taxes again they said it was over 1500 dollars we owed so we told them no we were not going with that and we went somewhere else and got our taxes filled out, come to find out we were refunded over 650 dollars in federal and 250 dollars and in state, so they then checked the last year...

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