Georgia Power Complaints & Reviews

Complaint Rating:

A friend of mine takes care of his grandmother in Sumner, Georgia. His grandmother has a need for a 24/7 supply of oxygen provided by her electrically-powered oxygen machine.

About a month ago, he called me frantic because Georgia Power would not do anything to assist them and demanded payment of nearly $900 from a family that makes $650 or so a month total. I assisted in providing a majority portion of that amount, and Georgia Power seemed OK with that and after calling agreed not to disconnect the family before or around Thanksgiving.

Today, I received a call that...

Complaint Rating:

My neighbor had a problem with their electricity, seems trees got planted over their electrical lines and caused them to get broken under ground, so they came out, blocked off my driveway. put a backhoe on my driveway, BROKE MY DRIVEWAY, tore up MY lawn, ripped out MY cable, costing me 2 days worth of work, then told me to contact the cable company myself, and that the cable being ripped out was the cable companies fault. Very poor work ethics with this company. but they know they can do whatever they want....

Complaint Rating:

I used an access check drawn on my Capital One credit card to pay my power bill on April 5th 2012. The bill was due April 12th. On April 12th, I received two notices, both dated April 10, from Georgia Power. One related that the check had been returned unpaid and that my account was past due. Georgia Power was adding a $30 charge to the original amount of the bill. The second notice stated that "due to the repeated delinquencies", a $95 request for deposit was being added to my next bill.

I called Capital One to learn that they hadn't yet received a request for payment...

Complaint Rating:

I have had several problems with Georgia Power. First and foremost is the fact that I monthly receive a bill a week or less before it is due. Because of that, I have an additional problem. I have been late paying my bill several times because they are expensive and have unpredictable bill amounts. They consistently attempt to tack on a deposit for being late and insist that they informed me this would happen when I swear on my life I had never hear anything in the regard before I received my first $600 bill(with deposit included) a week before they demanded payment. What a horrid way to treat customers....

Complaint Rating:

My husband has been out of a regular job for over 2 yrs. We are late on "all" our bills. Ga Power has tacked on and extra $150 to our bill every year because we have a history of late payments! Why penalize the poor because they can't find a job? Charge them more! Make them pay more! So what if they can't pay their bill now let's just make their bill higher! It is unethical, are they cold hearted money grubbing socialists. And I want something done about it....

Complaint Rating:

Georgia power adds $125 + because of being late a few times...my family was so happy that we had given them enough and would see a bill that we could afford . But then Georgia power adds another deposit for being late ... How is this suppose to help me out the hole its getting more difficult to provide lights for my family ... We need to do something, make sure our complaints are getting to the right people... When they see that there customers are having a hard time, they bill you more charges, this is sad and hurting my family in the worst way ... Why is Georgia power doing this to the struggling families??...

Complaint Rating:

I called Georgia Power regarding my July bill. My bill was more in July than June and I was out of town 8 days during the month of July. No one was in the home, all of the lights, electronics, etc. were off as well as the AC. I asked for someone to come out and read the meter to confirm it was not malfuntioning and I was told by the customer service rep that they do not offer that service. She said the company does everything remotely. I then asked if they assessed the remote readings to ensure it's working properly. She told me that it's on a satellite computer and everything is working...

Complaint Rating:

I had set up a automatic bank draft for more than five years for my service charge. Never had i any problems with the company, until this month. Georgia power had sent me a letter stating that they were charging me 30$ late charge without any warning or alert. I had personally contacted them and they said that they couldn’t get any CASH from my bank. So i went to my bank and they told me that there were no errors or problems and that i had outstanding finance. then the bank provided a letter of proof. I then emailed it to Georgia power, but they said that they didn’t accept attatchment...

Complaint Rating:

Our bill FOUR TIMES what it was in April. This is outrageous!! Our bill in April was $165, the bill we just received in August is $638!! This is ridiculous!! Our bills have gone up each month an average of $118 each month. We keep our thermostat locked on a set temp of 75 and only run it a few hours throughout the day and the bills still continue to go up substantially every month - it just doesn't add up. I called Georgia Power to complain and they said that we should keep our thermostat on 80 degrees and that our bills would continue to be elevated because they DOUBLE their rates June 1st-September...

Complaint Rating:

My power bill has increased tremendously. According to the bill, I have used 1000 more kw this same time than last year. This seems very unlikely. I have spray foam insulation throughout my house, my thermostat is set at 75, my filters are cleaned regularly and we rarely use the oven in the summer. I have heard many people complain that their bills have also gone up tremendously. My bill went from 237.32 last month to 643.56 this month. I realize it is hotter, but not that much higher. I have been told by many other customers that Georgia Power increases their rates during the summer. They have...

Complaint Rating:

I have been charged a $150 deposit now for requesting extensions on my bills. My power has never been cut off, I always pay my bills on the arranged days, and I always confirm with the customer service representative what fees or negative feedback will be placed on my account due to the requests. I have never been notified this was impending. I also was told when I signed up for service there would only be a $90 deposit to receive service. When I called to discuss with them and see how I was responsible for something that was added when I'd made sure to see any penalties for my actions and...

Complaint Rating:

For over 8-months I have been getting automated programmed calls from multiple numbers all belonging to Georgia Power. I complained to them to ne avail. Every week I will get 20 or more calls a days, all exactly one hour apart....

Complaint Rating:

Ever since AMLI @ Nothwinds changed to Georgia Power, I am getting very high bills. For the past one year i was paying around $60. Now my bill has started with $93 in the first month and then $179 and then $140. Not sure what is going on. When i called them they told it is because of heater and advised me to keep it in auto. After doing that also my electricity bill is too high...

Complaint Rating:

I requested new service on 01/03/11. While this new service was on, I had requested that the other property be left on and not turned off until I called back. The guy I spoke with told me ok. Well, they turned off the old property anyway without my permission. No surprise. They are now charging me 30 dollars to reinstate it AND gave me a new account number. The supervisor I spoke with on the phone said I had to pay it anyway. It is a scam to get more money out of consumers/me.
I want the 30 dollar service charge removed for their error....

Complaint Rating:

I recieved a bil for 320$ in the middle of winter. It was cheaper in the heat of the summer. I called and emailed them and they said it was bc of the unusualy cold winter month, thing is i did not change my settings it lowerd them there no ecuse they can come up with it went up by 150$ for no reason Georgia needs a new power company, and a fair one. Georgia Power has a monopoly on electricty in Georgia. They can charge whatever they want and they do....

Complaint Rating:

I guess Georgia Power has its way. What did I tell you that PSC has them in their pocket. Now the rate increase is 14 days. Wow this sucks, trying to get more money out of consumers when the economy are tough. I guess it is time to go to budget billing. This is absurd to have a rate hike before Xmas and want the rate hike wtihin 2 weeks but when time comes they want their money they don;t give consumers time. I guess Georgia Power Exces are greedy. Right now even though the bill are going up $10.00 and with other fees it is about $13, 00 rate hike. Lovely. I don;t see how they are still the lowest....

Complaint Rating:

I was late on my business' GA POWER bill...times are tough...business is slow...I was about 30 days late. Thank you GA Power for not cutting my power off...instead, they charged me a $695 deposit...due by DECEMBER 22...three days before Christmas. They wouldn't let me wait until after Christmas to pay...or finance the charge...MERRY CHRISTMAS GA POWER ! Enjoy the $695 that I haven't earned yet. This $695 would have been MORE than I would spend this Christmas on my wife and 10 year old son...What can I get my son for Christmas ?...

Complaint Rating:

Why and where is it legal and fair for a utility company to double bill in certain areas? I lived in my apartment for 1year and 6mos. now. Last summer i saw my bill reach for the high heavens! This year its even worse! I called and asked why is my bill 250 -$300 when im not using that much energy? I was told this company has areas where they double bill to offset other charges. Being a single mom of 3 elementary school children, cant afford to be double billed! I unplug my cell charger, i dont have a washer dryer, i use power surge protectors as well, and i dont run my dishwasher unless its a full...

Complaint Rating:

I got service with Ga Pwr in 2005. At that time I was told that budget billing would be the best option for my family. It was explained to me in great details. "Mam what we will do is add up your monthly bill at that residence for the past 12 months, then we will divide that amount by 12. This new amount will be your bill every month, you will know what it costs every month with no suprises." I then had to ask " Ok so what happens if the bill is more every month?" The lady says "Oh ok heres what happens, if the bill is less you will have a credit pot, if the bill is more...

Complaint Rating:

My family of seven w/five minors (all under 7yrs) moved into a split level home well over a year ago and our monthly bill had always averaged around $100-150. But for the past three months our bill had double, then tripled. Just like every other citizen i wondered why but continued to pay the bill, since i always been budgeted for my average amount that's what i continued to pay. Then i get a letter saying that an additional DEPOSIT of $95 was required and was added to my bill. I continued my payment schedule then i received a bill that was $460 + Georgia Power had added ANOTHER "REQUIRED"...