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1.6 398 Reviews

Geek Squad Complaints Summary

61 Resolved
334 Unresolved
Our verdict: With Geek Squad's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Geek Squad reviews & complaints 398

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Newest Geek Squad reviews & complaints

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12:54 pm EDT
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Geek Squad Geek Squad Misrepresentation

I pay almost $200 year for your Geed Squad "non service. When i called to set up a Geek Squad appointment because of tv synch problems was advised by rep that you charge in addition to membership a $79 dollar (probably before you tax it), with no guarantees to be able to fix it, yet you guarantee there might be an additional cost. This is humiliating. I have paid two substantial fees for ABSOLUTELY NOTHING.

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5:45 pm EST
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Geek Squad Horrible service - waste of time and money

What a joke. You sign-in, get verified and they just keep you waiting for the next chat. You always get some foreigner who most of the time can't even speak good English. I really don't know why I keep up a subscription because I figure that every few years, I try to get some help and spend over $200, I could probably hire someone to come to my help and actually do something!

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8:43 pm EST
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Geek Squad Nobody Cares about the Customer

After an alleged completed repair, I received a text, an email and then a phone call about retrieving my item. I asked the person that called if I needed to schedule a pick up to which he replied, "No, unless you need a product demonstration." So I arrive. There is one young man at the counter checking a customer's devices. I waited patiently and he did not take long to acknowledge me. He asked if I had an appointment. I told him I was only there for a pick up. Well, that's when the bull started. He appeared to have instantly taken a 'slow down' pill and began talking to the customer about everything except the repair he was checking in the devices for. After 20 minutes, I asked for the Manager because I could see employees all around the store just shooting the bull with one another. Well, he explained that nobody could go behind 'the wall' unless they are a certified Geek Squad employee. So I continued to wait. I glanced at the Geek Squad door and saw another employee walking around in the back. I asked the young man why he hadn't bothered to tell the other employee to come and handle my pick up. He still didn't. He chose to stop what he was doing with the other customer and take the two minutes to get my item. I was pissed! I can't stand the way Best Buy's customer service model has gone down the toilet. And I can't stand Geek Squad. I opened my refurbished item, and there was food in the case, food around the earbuds and the exterior of the case was nasty too. That's that for me and Best Buy. Its over.

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Is Geek Squad legit?

Our verdict: Complaints Board's thorough examination reveals Geek Squad as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Geek Squad stands out for its commitment to quality and security. Clients considering Geek Squad should delve into its customer service record to gauge compatibility with their expectations.

Geek Squad earns 91% level of Trustworthiness

Perfect Trust Endorsement: Geek Squad achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Geek Squad. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Geeksquad.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Geek Squad and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Geek Squad has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 395 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the geeksquad.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Geek Squad protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Geek Squad. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:36 pm EST
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Geek Squad Online Tech Support

Approx 30 minutes ago I contacted Geek Squad about a problem of a reoccuring error message from Microsoft. The tech did not attempt to do anything, simply said contact Microsoft. I have been a member for some years. I told him that I believed part of the problem was the new computer that I purchased from Best Buy on 02/21/2024. I have had an exceptional number of issues that I have had to resolve in the last 4 days. At this point I might returns this and go else where for a computer and never renew my Geek Squad contract. I am not new to computer. I have had a PC for approx. 35 years or more.

Desired outcome: Better service

Confidential Information Hidden: This section contains confidential information visible to verified Geek Squad representatives only. If you are affiliated with Geek Squad, please claim your business to access these details.

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2:48 pm EST
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Geek Squad - Service and taking money not authorized

On November 14, 2023 my boss asked me to contact Geek Squad about an invoice he received by email(attached). I called the customer number to request that there should be no subscription and to make sure it was cancelled. The person who answered started asking me my personal information and had me fill out a form with my personal information so they could...

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4:22 pm EDT

Geek Squad Technicians

I paid for a technician to come to my house to connect my Sono Arc Bar to my surround sound. I made an appointment for today 11/03/23, NO one showed up. No one called or emailed. All my information is on file. I had to call and got a new appointment. My problem is I need this done today 11/03/23 Friday. I had to pay first. If I already paid, this is when they should come. I received NO phone call or email to notify me. They just did not show up. I had to call to find out that they were not coming. I am the customer. I paid for a technician to come over for this service. I need for them to keep this appointment. Today 11/03/23 there should not be any excuse for them not to keep the scheduled appointment. I will be waiting for a response or phone call #321/327/2556. You also have my email. But just in case it's [protected]@gmail.com. I need this resolved immediately. I've been a customer with Best Buy for many, many years. Always on time with my payments. Marina Quinones please contact me as soon as possible.

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3:25 pm EDT
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Geek Squad - Urgent refund request and feedback on recent service experience

Urgent Refund Request and Feedback on Recent Service Experience Dear Geek Squad Customer Service, I hope this message finds you well. I'm writing to express my disappointment with the recent service experience I had with Geek Squad and to formally request a refund of the $39.99 fee that I paid for what ultimately proved to be an ineffective service. I've...

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2:39 pm EDT
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Geek Squad Van 29364 on 10/25/2023

The driver was speeding on the 33 in Buffalo NY. The driver was tailgating when I was already driving 15 over the speed limit. He came out of nowhere behind me. He could have gone around but waited till the last second. Then almost hit my car which made me swerve. Once in front of me, he drove under the speed limit.

This was on the 33 in wny. Van number 29364.

This driver needs to have his license taken away.

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3:57 pm EDT
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Geek Squad - I never ordered

I get these emails at least 2x a week. I know they are a scam as I have never used Geek Squad. How do I get to stop them. Always sent via a gmail address. This one was: [protected]@gmail.com> Renewal Date: 2023-10-13 Renewal Invoice: 219H60YB Order ID: H60YB219 image Hey We hope that your experience with Geek Squad has been positive and would...

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6:52 am EDT
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Geek Squad Geek squad service

I have a samsung refrigerador I purchased at Best buy in 2020 and I have geek squad protection on it. On 10/5/2023 and the technician came to my house and smelled the fridge and noticed there was a problem. The. He called samsung with a broken english and the samsung rep was unable to help him and all he said to ke was sorry I cant help you. I rescheduled another tech for 10/10/2023 and the same technician was assigned to my case. He called me and didnt show up to my place and said his boss will call me and the boss never called. Meanwhile I still have a messed up fridge. Geek squad is irresponsible and careless about the situation.

Desired outcome: To fix my fridge.

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4:40 pm EDT

Geek Squad Someone posing as geek squad charging a subscription fee of 155.45

When I called to get my money back he said he had to do it in 2 payments one for 50 dollars and the other for105.45 when he was returning the 50 it deposited 500 so I tryed to return it and that is when I got scamed for 500 dollars. I only have the telephone numbers one in arizonia [protected] and one in virginia [protected] will you please stop them janette sanders [protected]@hotmail.com [protected]

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12:16 pm EDT
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Geek Squad Service

We booked an appointment with Best Buy geek squad member regarding our gas range. According to that appointment the person supposed to be here between 7-10:30 a.m. we took day off exclusively for this appointment. As a result nobody showed up also did not bother to inform about the same. Then on the rescheduled appointment day one of the so called “geek squad person” showed up on the time differ from the time they actually gave us. Then there was no apology but instead a lot arrogance and worst attitude towards a customer. He did not answer half of the questions.

Desired outcome: I would like apology but this is last time I am buying something from best buy

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11:10 pm EDT
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Geek Squad - Automatic geek squad payment

I just discovered that Best Buy Geek Squad automatically took nearly $500 out of my bank account to renew membership when I had not requested that they do that. I had moved out of state and do not live near a Best Buy so was not planning to renew the Geek Squad. There is another alternative I was investigating. In the meantime. You STOLE my money from my...

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5:46 pm EDT
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Geek Squad Samsung tv repair

After initial visit (technician), parts had to be ordered. Payment option of visit was through txt message. Completed credit card information, credit card statement showed 'pending' message. Technician said it did not go through. Called next work day to figure out if payment went through. Best Buy calling, 'yes, it's all fine'. Next appointment, booked all day out, 8-8. Technician calls 7:50am, 'your last payment did not go through'. Wait a moment, 2 weeks nobody checks in with me. Now you don't come because of bill not paid. How can I pay. He sends a link in email. I open the link, need password retrieval, doesn't send me e-mail. He calls me liar. End of day, NO-SHOW! Unprofessional, disrespectful. Called Best Buy to figure out how to pay, 1:45 hours, could not find solution. Next appointment scheduled without me asking, won't be here. Technician no more contact. Can't pay. Broken TV for 3 weeks. Dead end. What to do next? WAM! What a Mess!

Desired outcome: Pay Bill, get TV repaired ASAP, Apology for NO-SHOW

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6:36 pm EDT

Geek Squad Computer and internet connection to printer

On July 21,2023 Geek Squad came out for a scheduled visit. O asked that they connect the internet with my printer so that the printer would print. Apparently one of the color cartridges was empty but I was assured that once I put in another one, the pc and printer would work together fine. When the tech left and I tried to use my computer, I couldn't find my SSID. I had XFinity come out and fix it. Later, I bought a set of color cartridges that were HP and not generic. I inserted them and tried to copy something from the internet. It failed several times. Only blank paper came out.

Desired outcome: I would like the problem fixed immediately and not be charged for the home visit.

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9:37 am EDT
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Geek Squad - TV repair/customer service

Technician came to check out my broken Samsung 55" TV. Needed to order parts, and then to return another day. After he left, send txt message with link to pay for the initial visit. Ok, $139, no problem. Opened the link, inserted my credit card information, didn't go through. Another link, again, another link... 6 times. Then I check my credit card...

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9:16 pm EDT
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Geek Squad - Security issue and PC support fail

When my sound driver updated I lost all sound. I spoke with one GS tech, who then passed it on to another. I spent several hours not only waiting through all the processes but the long gaps in between with no activity. After trying several things the agent suddenly deleted some USB port from my computer and asked me in the chat box if I could hear anything...

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11:13 am EDT
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Geek Squad Service

Scheduled an appointment for three items to be resolved. Set aside my whole morning to take care of those items: Printer (getting a message: "needs maintenance")

Set up my new laptop computer

Wipe out memory from old Mac,

Technician called me at 7:30 this morning to tell me that he would only be able to look into the problem with my printer.

I had already been left hanging on the phone, the last time for 27 minutes.

This is very disappointing!

Desired outcome: Set up my new laptop TODAYWipe out memory from old Mac TODAYMaintenance for my printer TODAY

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5:06 pm EDT
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Geek Squad Fix the problem. This means someone who knows what they are doing.

Dear Best Buy/Geek Squad:

It takes time to sit down and write a letter of complaint to an entity that has no interest in addressing the concerns of the consumer.

A few weeks ago, I spoke with a tech person, who once again wanted me to sit at your computer for hours. The problem was not resolved. She did not tell the truth that she sent a test paper. That wasn’t why I was contacting your company.

I have to sit and hear someone tell me for 15 minutes how sorry they are, and oh yes I can help you with that. They cannot, then I am sent to someone who wants you to sit at your computer for 12 hours. They never address the problem. The last person claimed a test page had been sent to the computer and all was well. There was no test paper sent, and that was not why I was calling. In other words she didn't want to be bothered, she didn't tell the truth.

A Geek Squad employee installed my computer and printer (both are new). They apparently didn’t set up the scanner correctly, because it is no longer working. That is why I called in the first place.

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7:23 pm EDT
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Geek Squad Warranty on washer/dryer

A Samsung washer/dryer that I purchased from Best Buy in 11/2019 started leaking in June 2023. I thought the warranty I had purchased was through the manufacturer, not Geek Squad (who thought they repaired more than computers?). The manufacturer said their warranty was expired but agreed to come repair. I paid out of pocket the labor and materials (about $280 in total, $77 was for the part). After going through more records, I discovered that the extended warranty was through Geek Squad. I contacted Geek Squad to just ask for compensation on the part that I had to purchase, not the labor. I was stonewalled over the phone and told to go into the store. I went into the store and waited 90 minutes to talk to a manager who then gave me a “special number” to contact [protected], turns out its the same number I was calling before), and after some persuasion, I was able to convince a nice representative on June 25, 2023 to send me a check for $70. Now it’s August and still have not received a check. I called today and spoke with a representative that said the last conversation I had with someone at Geek Squad, that person directed me to the store, which is a flat out lie. Then she told me that my warranty was actually for a GE unit, not the Samsung unit I own. I demanded to speak to a manager to get a full refund of my warranty. She told me no manager was available and that she would escalate to have someone return my call tomorrow. I doubt I will hear from someone — these people are really stupid and dishonest.

Desired outcome: I want a full refund of my warranty on the washer dryer $320.

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Geek Squad In-depth Review

Overview: Geek Squad is a renowned company that offers a wide range of services to meet all your technical needs. With a rich history and background, Geek Squad has established itself as a trusted provider of expert solutions.

Services Offered: Geek Squad offers a comprehensive range of services to cater to various technical requirements. From computer repair to home theater installation and appliance repair, they have you covered. Their services are available both in-store and on-site, ensuring convenience for customers.

Customer Experience: Customers have consistently praised Geek Squad for their exceptional customer experience. Based on reviews and ratings, it is evident that the company prioritizes customer satisfaction. Their customer support is highly responsive, ensuring that all queries and concerns are addressed promptly.

Expertise and Qualifications: Geek Squad technicians are highly skilled and qualified to handle complex technical issues. The company offers certifications and training programs to ensure that their employees stay up-to-date with the latest advancements in technology. Their expertise in resolving technical problems is commendable.

Pricing and Value for Money: Geek Squad's pricing structure is competitive in the industry. When compared to competitors, their prices are reasonable, considering the quality of service provided. Customers have found their services to be a good value for money, as they deliver reliable solutions at affordable prices.

Convenience and Accessibility: Geek Squad understands the importance of convenience and accessibility for their customers. Their online booking system and appointment scheduling process make it easy to avail their services. The company strives to meet customer needs in a timely manner, ensuring a hassle-free experience.

Reliability and Trustworthiness: Geek Squad has built a strong reputation for reliability and trustworthiness. They have a proven track record in resolving customer issues efficiently. While there may be occasional incidents of unsatisfactory service, overall, Geek Squad is known for their commitment to providing reliable solutions.

Additional Benefits and Features: In addition to their core services, Geek Squad offers various additional benefits and features. They provide warranties, guarantees, and service plans to ensure customer satisfaction. Their standout features set them apart from competitors, making them a preferred choice for many.

Online Presence and User-Friendliness: Geek Squad's website and online platform are user-friendly and easy to navigate. Customers appreciate the simplicity and convenience of their online resources and educational materials, which provide valuable information and assistance.

Conclusion: Geek Squad is a top-notch service provider that excels in delivering expert technical solutions. With their exceptional customer experience, qualified technicians, reasonable pricing, and convenient accessibility, they are a reliable choice for all your technical needs. Geek Squad's commitment to reliability and trustworthiness, along with their additional benefits and user-friendly online presence, make them a standout option in the market.

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+1 (800) 433-5778

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