Complaint Rating:

I scheduled a Geek Squad appointment just after Christmas to set up my wireless internet connection on my Macintosh. I waited 2 weeks for appointment.

When the day finally came my Geek Special Agent was an hour late. We were already off to a bad start as I left work an hour early...

Complaint Rating:

after reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. my computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. then i went to...

Complaint Rating:

I have been waiting for over 2 weeks for them to do a house call after spending unlimited time on hold
giving them my confirmation number, name, phone, email address, all things that are required
due to security purposes??? The guy shows up this morning and after spending $266.43...

Complaint Rating:

The worst customer service experience I have had and it is still not over. I gave my camera for repair and it has been almost 3 months since I have seen it, when it was supposed to have 2 weeks at the most. They are full of execuses as to why it is taking so long. There was even confusion as...

Complaint Rating:

I took my computer to the Geek Squad at Best Buy hoping for a good experience. Truth is...it was awful! The "agents" have NO customer service skills, very little computer skills, could not tell me what they had actually done to my computer, could not tell me when it would be ready,...

Complaint Rating:

Had a terrible experience with Geek Squad. The first time the tech was 45 minutes late and offered no apology. He was very unfriendly and not helpful. He said he would need to come back to fix additional problems on one of my computers but I had to call to schedule another appointment. When...