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Geek Squad Complaints & Reviews

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Geek Squad - Phone Protection Plan

Posted: 2015-10-13 by    Reviewer54355
Complaint Rating:  0 % with 0 votes
I too was lied to in order to get me to purchase the protection plan. I have had protection on cell phones through Sprint with Assuron for years. Was told this was soooo much better because there was no deductible. One son dropped his phone on Saturday...went to Sprint...had a new phone in 2 days...including a Sunday and a Monday holiday!!! Second son broke phone on Sunday...went to Geek Squad...was told 200. deductible...ok...paid it...told have new phone in 2 days...Great!!! Tuesday came...no phone...called Geek Squad...out of stock...maybe 5-7 business days if they get any in!!! DO NOT BUY PHONE...

Geek Squad - Alberta, Calgary - New bought Laptop

Posted: 2015-09-24 by    Reviewer40699
Complaint Rating:  0 % with 0 votes
Called geek squad if they can help me with my new laptop since it was telling me that I have to log in as administrator every time I update an old game of mine. The agent told me it's an easy fix (agent name is Brandon P) and started asking for my visa info.

To make the story short after how many minutes I was on the phone with the agent, he told me that he can't help me and he promised me that I won't be billed since he wasn't able to fix the problem.

Check my bank statement a week after and they still billed me. I don't know they billed me...

Geek Squad - Geek Squad Ruined My Computer

Posted: 2015-06-20 by    dwismith
Complaint Rating:  0 % with 0 votes
A couple of years ago, I was getting virus warning messages on my computer, so I took to Best Buy/Geek Squad to be cleaned. They also installed Kaspersky Antivirus on it and said if there were any further problems, they would correct it for no charge. At the end of a year, I started getting virus warnings again, plus notices that I needed to download a new version of Kaspersky for a fee. I took the computer back to Geek Squad and told them to get rid of the viruses, do a tune up, and put in the new version of Kaspersky. When I went to pick it up, they said everything was done, and I had to pay them...

Geek Squad - Phone Protection Plan

Posted: 2015-04-20 by    Caribrico
Complaint Rating:  0 % with 0 votes
It is sad to see how Best Buy train its employees to lie in order to sell Protection Service for Cell Phones. I was clearly told that there will not be a fee assessed if ever my phone needs to be replaced. Customer beware, I PLEDGE not to ever trust ANY PROTECTION PLAN FROM GEEK SQUAD. I will not even buy from the store anymore. I will go to Micro Center for my computer and other electronic needs. I feel robed. Although I wanted to go with Experion for protection plan, the fool convinced me to go with Geek Squad instead because of the No Hassle Replacement....

Geek Squad - California, Tustin - &Cheat Squad& not Geek Squad

Posted: 2015-02-26 by    JamesKingsley
Complaint Rating:  0 % with 0 votes
“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told...

Geek Squad - phone replacement

Posted: 2014-11-27 by    multisync4441
Complaint Rating:  100 % with 3 votes
I purchased 2 Samsung Galaxy 4s and a IPhone 5s... Spent over 500 dollars in the store. The Best Buy representative advised that I get a better insurance for my phones instead of Sprint. He informed me that my phone would be replaced if lost, stolen, or dropped. I specifically asked if it would be replaced with a brand new phone or refurbished one (since I had a similar experience with Sprint a month ago). He said it would be a brand new phone. So I said it would be well worth it (after my almost $500+ dollar purchase). I purchased the Geek Squad insurance for three phones paying 30 dollars a month...

Geek Squad - Kentucky, Paducah - Product replacement/Customer Service

Posted: 2014-10-15 by    Susan Bare
Complaint Rating:  0 % with 0 votes
1. No notification was sent to Geek Squad subscribers of the policy change for service. You have our e-mail.
2. No signs posted for customers to know that they need to make an appointment for service
3. No sign means that no one lets you know you need an appointment until they have time to get to you. Resulting in a 45 min. Wait just to be told you need an appointment.
4. Employee's pretending to be managers and insuring that what you are asking for will happen. But, when you arrive at your scheduled appointment you find out that you have been mis-informed. So, what do...

Geek Squad - refuse to replace phone

Posted: 2014-09-22 by    fordkid50
Complaint Rating:  0 % with 0 votes
geek squad refused to replace my phone because it had a bent frame and cracked screen when i dropped it, after checking with my carrier they said if i had insurance with them they could replace the phone with little or no service fee because geek squad wants to charge $150 to fix my phone on the plan that i pay monthly with them. well geek squad just lost my business....

Geek Squad - bad insurance

Posted: 2014-08-29 by    Monacotx
Complaint Rating:  0 % with 0 votes
Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible.
Found this out when I took one of the phones in to have a cracked screen fixed. I would need to pay 150.00 to repair the screen when I can have Samsung replace it for 162.00. I am paying 10.61 a month for insurance that will only save me about 15.00 on the repair....

Geek Squad - Washington, Gig Harbor - TV DVD connection

Posted: 2014-06-19 by    Gig Harbor, WA
Complaint Rating:  0 % with 0 votes
I had Comcast install HD on three of my TVs and afterwards my DVD would not work. When I called Greek Squad the first time I was quoted $149.99, for all three TVs, and I confirmed the price for the three TVS. I said I would call back if I could not see what the problem was and fix it myself. Within five minutes I called back to get on the Friday schedule. This time I was quoted $149.99, for each TV. I think $450.00, is a little over the top for checking to see why a DVD is not working on 3 TVs. There is something wrong with that amount for a service call. Just be aware that they are ripping people...

Geek Squad - Annual Contract

Posted: 2013-09-21 by    marheart
Complaint Rating:  100 % with 2 votes
My request is uncomplicated and straight forward. I want confirmation that I paid $99.99 for the annual renewal of Geek Squad household computer protection program. And I want the paid for renewal contract.
After hours and hours on the phone being transferred and put on hold, and sending emails that were ignored, I was told that the computer system sends a confirmation of monies paid and the renewal contract three days after the order has been placed.
We never received any correspondence to verify the purchase or the contract.
At my determined request, the last CSR Jake,...

Geek Squad - California, Chico - not on time as promised

Posted: 2013-02-12 by    timmy morgan
Complaint Rating:  0 % with 0 votes
Geek Squad promise to have a System Restore they promised it would be done by 12 o'clock p.m. and it's now 730 p.m. when I call the store it wasn't done yet and I've been waiting in Chico for 2 hours when I got to the store like 15 minutes later they showed me that it was only at 12 percent while I was sitting there watching it for 5 minutes it got all the way up to 25 percent Dave said they been doing it for 4 hours which doesn't make no sense at all really poor customer service will never have a nother thing bought from Best Buy and especially repaired from Geek Squad...

Geek Squad - California, Brentwood [Contra Costa County - Damaged my Computers & Bad Customer Service

Posted: 2012-10-05 by    Geek Squad Issues
Complaint Rating:  0 % with 0 votes
I took 2 computers in with virus complaints, a desktop and a laptop. Tech guy checked both and told me he was able to fix the virus/bug on my laptop immediately. The laptop virus was a background audio (radio station like)that keeps going on continuously. He advised that the desktop repair will take longer and recommended I purchase a 2 year tech support and I'll get up to 3 computers repaired for 2 years. I got home and found out that rather than repair the virus/bug on my laptop, the audio was somehow disabled. I took laptop back next day and they checked it in along with desktop already...

Geek Squad - Arizona - Laptop Keeps Coming Back w/ Additional Issues

Posted: 2012-06-10 by    TSobie
Complaint Rating:  0 % with 0 votes
The Geek Squad (Best Buy) has had my Apple Laptop now for over a month...why? Originally the issue was that something was loose and moving around inside. This issue was repaired and returned to the store where I was told it was fixed and ready. When I went to pick it up somehow it came back from service with the LED Screen and Left side of Chassis case damaged(presumably from shipping) the attendant tried to cover it up by placing the Service order over the damage! I returned it not accepting the damage done to it. It was again sent out for service and came back with a new top case and display but,...

Geek Squad - Scam repairs of camera

Posted: 2012-05-17 by    Elisoo
Complaint Rating:  0 % with 0 votes
I purchased a fairly expensive camera from Best Buy a little over a year ago. I brought it into the Geek Squad for repair, where they charged me a diagnostc fee of $36 and sent it off. I didn’t hear back from them for a couple of months. I ended up calling the store to get the status of the repair. I was told by the “agent” that the camera was in Texas and could not be repaired because they didn’t have the part, but I could bring it to a private camera shop in the area for repair. When I went to pick my camera up, after it got back to the store, they refusef to give me my...

Geek Squad - Bad Service - Did Not Fix Problem

Posted: 2012-02-15 by    kjw3
Complaint Rating:  0 % with 0 votes
We bought an Asus laptop from Best Buy in August 2011. In December, the screen developed a crack making it unreadable. (There was no drop or other abuse. You just have to press on the screen a bit to crack it. It is very very cheap.) Of course, this is not covered by the warranty. Geek Squad wants $85 up front, unrefundable, to look at it. Seven weeks later, they tell us to come and pick it up. We get there and they hand it back with a tag that says unrepairable. (And four gooey stickers on it that I had to scrape off with a razor blade!) After pitching a fit, they did refund the $85. But only after...

Geek Squad - Failure to keep appointment

Posted: 2012-02-03 by    Alboned
Complaint Rating:  0 % with 0 votes
I purchased a new computer/printer/monitor and wanted all equipment set up correctly. I was assured by the Geek Squad technician "Hector" that the Geek Squad would come to my location and correctly set up all equipment. The Standard price was explained and agreed to, I was assured that the service tech. would come to my loaction between 9-11 A.M. on Tuesday March 29. I took off work this day so that I could let the tech person into my home/office to perform his service and pay for services performed. On Tuesday March 29 I never received a call or any other notification that the Geek Squad would...

Geek Squad - Minnesota - RIPOFF Alert!

Posted: 2012-01-19 by    anna k
Complaint Rating:  0 % with 0 votes
RIPOFF ALERT! What I was told when I bought Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What I was told when I called today asking about Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What REALLY happens AFTER Best Buy gets your money: You bring it in and are told by a Geek: We will look open in two weeks or more unless you give me $150.00 more just to expedite it, then we'll look at it in...

Geek Squad - California, Palm Springs - Horrible Delivery and Installation

Posted: 2011-12-15 by    Pastor Parker
Complaint Rating:  100 % with 1 votes
I purchased three 60" TVs to be installed for my church. Paid cash for them and then paid the extra money for Geek Squad to professionally install my monitors with all the appropriate wiring. I waited two weeks after the promised installation date and upon delivery they installers gave me more excuses than solutions and at the end of the day they did not do ANYTHING but hang the televisions that we could have done ourselves. Best Buy geek Squad is a joke!...

Geek Squad - Bad service

Posted: 2011-11-03 by    Geek S
Complaint Rating:  0 % with 0 votes
My laptop stopped powering up, so I took it to the Geek Squad at Best Buy. They said they would send it out and it might take as long as 2 to 3 weeks to repair it and I'd get a call with a repair quote?. So, I had no choice but to buy a computer to use in the interim for my bookkeeping business, so I opted to upgrade my desktop computer'. A week, or so, later, I got a call from the Geek Squad, saying that the socket into which plug the power supply was damaged and that in order to replace it, they had to replace the entire motherboard because it is attached to the motherboard on my particular...

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