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Geek Squad - phone replacement

Posted: 2014-11-27 by    multisync4441
Complaint Rating:  0 % with 0 votes
I purchased 2 Samsung Galaxy 4s and a IPhone 5s... Spent over 500 dollars in the store. The Best Buy representative advised that I get a better insurance for my phones instead of Sprint. He informed me that my phone would be replaced if lost, stolen, or dropped. I specifically asked if it would be replaced with a brand new phone or refurbished one (since I had a similar experience with Sprint a month ago). He said it would be a brand new phone. So I said it would be well worth it (after my almost $500+ dollar purchase). I purchased the Geek Squad insurance for three phones paying 30 dollars a month...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Geek Squad - Product replacement/Customer Service

Posted: 2014-10-15 by    Susan Bare
Complaint Rating:  0 % with 0 votes
1. No notification was sent to Geek Squad subscribers of the policy change for service. You have our e-mail.
2. No signs posted for customers to know that they need to make an appointment for service
3. No sign means that no one lets you know you need an appointment until they have time to get to you. Resulting in a 45 min. Wait just to be told you need an appointment.
4. Employee's pretending to be managers and insuring that what you are asking for will happen. But, when you arrive at your scheduled appointment you find out that you have been mis-informed. So, what do...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Geek Squad - refuse to replace phone

Posted: 2014-09-22 by    fordkid50
Complaint Rating:  0 % with 0 votes
geek squad refused to replace my phone because it had a bent frame and cracked screen when i dropped it, after checking with my carrier they said if i had insurance with them they could replace the phone with little or no service fee because geek squad wants to charge $150 to fix my phone on the plan that i pay monthly with them. well geek squad just lost my business....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Geek Squad - bad insurance

Posted: 2014-08-29 by    Monacotx
Complaint Rating:  0 % with 0 votes
Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible.
Found this out when I took one of the phones in to have a cracked screen fixed. I would need to pay 150.00 to repair the screen when I can have Samsung replace it for 162.00. I am paying 10.61 a month for insurance that will only save me about 15.00 on the repair....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Geek Squad - TV DVD connection

Posted: 2014-06-19 by    Gig Harbor, WA
Complaint Rating:  0 % with 0 votes
I had Comcast install HD on three of my TVs and afterwards my DVD would not work. When I called Greek Squad the first time I was quoted $149.99, for all three TVs, and I confirmed the price for the three TVS. I said I would call back if I could not see what the problem was and fix it myself. Within five minutes I called back to get on the Friday schedule. This time I was quoted $149.99, for each TV. I think $450.00, is a little over the top for checking to see why a DVD is not working on 3 TVs. There is something wrong with that amount for a service call. Just be aware that they are ripping people...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Geek Squad - Annual Contract

Posted: 2013-09-21 by    marheart
Complaint Rating:  100 % with 2 votes
My request is uncomplicated and straight forward. I want confirmation that I paid $99.99 for the annual renewal of Geek Squad household computer protection program. And I want the paid for renewal contract.
After hours and hours on the phone being transferred and put on hold, and sending emails that were ignored, I was told that the computer system sends a confirmation of monies paid and the renewal contract three days after the order has been placed.
We never received any correspondence to verify the purchase or the contract.
At my determined request, the last CSR Jake,...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Geek Squad - California, Chico - not on time as promised

Posted: 2013-02-12 by    timmy morgan
Complaint Rating:  0 % with 0 votes
Geek Squad promise to have a System Restore they promised it would be done by 12 o'clock p.m. and it's now 730 p.m. when I call the store it wasn't done yet and I've been waiting in Chico for 2 hours when I got to the store like 15 minutes later they showed me that it was only at 12 percent while I was sitting there watching it for 5 minutes it got all the way up to 25 percent Dave said they been doing it for 4 hours which doesn't make no sense at all really poor customer service will never have a nother thing bought from Best Buy and especially repaired from Geek Squad...
Complaint comments Comments Complaint country United States, California, Chico Complaint category Desktop Computers

Geek Squad - California, Brentwood [Contra Costa County - Damaged my Computers & Bad Customer Service

Posted: 2012-10-05 by    Geek Squad Issues
Complaint Rating:  0 % with 0 votes
I took 2 computers in with virus complaints, a desktop and a laptop. Tech guy checked both and told me he was able to fix the virus/bug on my laptop immediately. The laptop virus was a background audio (radio station like)that keeps going on continuously. He advised that the desktop repair will take longer and recommended I purchase a 2 year tech support and I'll get up to 3 computers repaired for 2 years. I got home and found out that rather than repair the virus/bug on my laptop, the audio was somehow disabled. I took laptop back next day and they checked it in along with desktop already...
Complaint comments Comments Complaint country United States, California, Brentwood [Contra Costa County Complaint category Computers & Accessories

Geek Squad - Arizona - Laptop Keeps Coming Back w/ Additional Issues

Posted: 2012-06-10 by    TSobie
Complaint Rating:  0 % with 0 votes
The Geek Squad (Best Buy) has had my Apple Laptop now for over a month...why? Originally the issue was that something was loose and moving around inside. This issue was repaired and returned to the store where I was told it was fixed and ready. When I went to pick it up somehow it came back from service with the LED Screen and Left side of Chassis case damaged(presumably from shipping) the attendant tried to cover it up by placing the Service order over the damage! I returned it not accepting the damage done to it. It was again sent out for service and came back with a new top case and display but,...
Complaint comments Comments Complaint country United States, Arizona Complaint category Products & Services

Geek Squad - Scam repairs of camera

Posted: 2012-05-17 by    Elisoo
Complaint Rating:  0 % with 0 votes
I purchased a fairly expensive camera from Best Buy a little over a year ago. I brought it into the Geek Squad for repair, where they charged me a diagnostc fee of $36 and sent it off. I didn’t hear back from them for a couple of months. I ended up calling the store to get the status of the repair. I was told by the “agent” that the camera was in Texas and could not be repaired because they didn’t have the part, but I could bring it to a private camera shop in the area for repair. When I went to pick my camera up, after it got back to the store, they refusef to give me my...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Geek Squad - Bad Service - Did Not Fix Problem

Posted: 2012-02-15 by    kjw3
Complaint Rating:  0 % with 0 votes
We bought an Asus laptop from Best Buy in August 2011. In December, the screen developed a crack making it unreadable. (There was no drop or other abuse. You just have to press on the screen a bit to crack it. It is very very cheap.) Of course, this is not covered by the warranty. Geek Squad wants $85 up front, unrefundable, to look at it. Seven weeks later, they tell us to come and pick it up. We get there and they hand it back with a tag that says unrepairable. (And four gooey stickers on it that I had to scrape off with a razor blade!) After pitching a fit, they did refund the $85. But only after...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Geek Squad - Failure to keep appointment

Posted: 2012-02-03 by    Alboned
Complaint Rating:  0 % with 0 votes
I purchased a new computer/printer/monitor and wanted all equipment set up correctly. I was assured by the Geek Squad technician "Hector" that the Geek Squad would come to my location and correctly set up all equipment. The Standard price was explained and agreed to, I was assured that the service tech. would come to my loaction between 9-11 A.M. on Tuesday March 29. I took off work this day so that I could let the tech person into my home/office to perform his service and pay for services performed. On Tuesday March 29 I never received a call or any other notification that the Geek Squad...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Geek Squad - Minnesota - RIPOFF Alert!

Posted: 2012-01-19 by    anna k
Complaint Rating:  0 % with 0 votes
RIPOFF ALERT! What I was told when I bought Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What I was told when I called today asking about Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong."
What REALLY happens AFTER Best Buy gets your money: You bring it in and are told by a Geek: We will look open in two weeks or more unless you give me $150.00 more just to expedite it, then we'll...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Laptops / Notebooks

Geek Squad - California, Palm Springs - Horrible Delivery and Installation

Posted: 2011-12-15 by    Pastor Parker
Complaint Rating:  100 % with 1 votes
I purchased three 60" TVs to be installed for my church. Paid cash for them and then paid the extra money for Geek Squad to professionally install my monitors with all the appropriate wiring. I waited two weeks after the promised installation date and upon delivery they installers gave me more excuses than solutions and at the end of the day they did not do ANYTHING but hang the televisions that we could have done ourselves. Best Buy geek Squad is a joke!...
Complaint comments Comments Complaint country United States, California, Palm Springs Complaint category Other

Geek Squad - Bad service

Posted: 2011-11-03 by    Geek S
Complaint Rating:  0 % with 0 votes
My laptop stopped powering up, so I took it to the Geek Squad at Best Buy. They said they would send it out and it might take as long as 2 to 3 weeks to repair it and I'd get a call with a repair quote?. So, I had no choice but to buy a computer to use in the interim for my bookkeeping business, so I opted to upgrade my desktop computer'. A week, or so, later, I got a call from the Geek Squad, saying that the socket into which plug the power supply was damaged and that in order to replace it, they had to replace the entire motherboard because it is attached to the motherboard on my particular...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Geek Squad - California, Irvine - Bad Service / Mishandled Laptop & External Hard Drive

Posted: 2011-11-03 by    Kistaline
Complaint Rating:  0 % with 0 votes
I have two complaints about Geek Squad:
1. They mishandled and scuffed my external hard drive and laptop.
2. The guy that was supposed to be helping me insinuated I was lying about a laptop I no longer own.

Last week I brought my laptop, which was having power issues, to Geek Squad. They told me they needed to transfer files to my external hard drive (which cost me $100) in case they were lost during the repair. The guy helping me said after the data was transferred they would ship the computer for repair. They called me the following day to come pick up the external...
Complaint comments Comments Complaint country United States, California, Irvine Complaint category Laptops / Notebooks

Geek Squad - Stay away

Posted: 2011-10-16 by    peaches311
Complaint Rating:  0 % with 0 votes
I took my laptop to geek squad to remove a virus and back up my data to an external hard drive. I asked the young girl at the counter if I needed to purchase a hard drive, but she told me not to worry and then wrote down that she could no see any problems. She also told me I should get my laptop back by the end of week or maybe up to 2 weeks.

After 2 1/2 weeks, I get a phone call asking if I would buy an external hard drive to make the data back up easier and they would use less disks. (Again, I asked for this at drop off). A week later, I got fed up with the wait and went to pick...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Geek Squad - No-show TWICE

Posted: 2011-10-05 by    dianat415
Complaint Rating:  100 % with 1 votes
Well, I have now had two scheduling snafus with Geek Squad. I live in Manhattan and had to call three different stores before I could get a Geek Squad person to schedule the initial appointment. The scheduler at the 5th Ave store was obviously not trained as she had to keep putting me on hold to ask someone else questions. After 20 minutes she scheduled my appointment. The day of the appointment arrived -- Geek Squad was a no-show and never called to inform me of anything. Afterwards, the store told me to call the 800 number, which I did. Rep on 800 number told me my appointment had been inadvertently...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Geek Squad - BAD customer Service

Posted: 2011-09-28 by    murzik
Complaint Rating:  0 % with 0 votes
On November 12th, 2009 I brought my laptop to the Geek Squad @ Best Buy in Holmdel, NJ for repair. Today, December 13th, 2009 I still do not have my HP Pavilion laptop. I depend on this notebook to run my small business and this is a huge hardship for me. Geek Squad, obviously, is mismanaging its customer service. MY MAJOR COMPLAINT: No one at the store is being proactive, or showing the slightest bit of initiative in helping me get my laptop back, fixed.

I originally had a blue screen of death problem. (November 12th visit) They kept my computer for 10 days and returned it-- not...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Geek Squad - Buyer beware

Posted: 2011-09-01 by    rms1
Complaint Rating:  100 % with 1 votes
I can't begin to express how awful my experience with Geek Squad by Best Buy has been. I hired them to remove a virus from my home computer. I should have known this would be a terrible experience when 10 minutes after the scheduled window of time, when I called to inquire about the exact time the associate would arrive, I was told "Sorry they called in sick, you'll need to reschedule". What?!?? They had no back up scheduled and I had already taken the morning off of work. They finally agreed to send someone to my home later in the evening, after much complaining on my part....
Complaint comments Comments Complaint country United States Complaint category Products & Services

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