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I scheduled a Geek Squad appointment just after Christmas to set up my wireless internet connection on my Macintosh. I waited 2 weeks for appointment.

When the day finally came my Geek Special Agent was an hour late. We were already off to a bad start as I left work an hour early...

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I brought my laptop to Geek Squad at Best Buy for repair. They told me it would be $122 and took my money. Two hours later they called me at home and informed me it would be an additional $110. I reluctantly agreed to pay. The following day, they again called me and said it would now be yet...

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In October 2008, I bought a new Mac Book Pro from Best Buy. Because of the environment that my computer would be exposed to, I bought an extended warranty which included accidental insurance. The contract stated that if my computer needed repair, I must return it to Best Buy (not Apple) so that...

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My friend's computer crashed while I was running the Defrag so I called the Geek Squad number to see if they could help me get Windows running. The woman on the phone told me that, "It seemed more like a virus than harddrive issues" and that I should bring it into the store. Once...

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I took my computer to the Geek Squad at Best Buy hoping for a good experience. Truth is...it was awful! The "agents" have NO customer service skills, very little computer skills, could not tell me what they had actually done to my computer, could not tell me when it would be ready,...

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Computer won't turn on. Brought it in. Said I just want my files. If I can fix the computer, great. If not, just need the files. They give me a form and ask for important files. I say "I can't think of every importatn file off the top of my head here". "No problem, we...

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Geeze, what a bunch a dopes.
Purchased a desktop PC, thing broke, under extended warrenty. Bad graphics card, the Geeks 'fixed' it and then for who knows what reason installed Vista.
Only it did not have Vista to begin with and we did not want Vista. So at home I installed...

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after reading the other complaints (which i should have read before i paid for geek squad service), i am amazed that their customer service is so horrible. my computer was taking forever to start up & shut down and the first person who came here appeared to have helped me. then i went to...

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I have been waiting for over 2 weeks for them to do a house call after spending unlimited time on hold
giving them my confirmation number, name, phone, email address, all things that are required
due to security purposes??? The guy shows up this morning and after spending $266.43...

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I purchased a Dell laptop from Best Buy, and about 3 months later noticed the hard drive would start clicking after about 1 or 2 hours of use then the computer becomes unresponsive and shuts down. I take it to Geek Squad as the warranty card instructs me to and tell them about the problem. The...

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I have purchased a laptop with an extended warranty. The computer required service and was sent in through the Lafayette Best Buy Geek Squad with a projected return date of 9/15/08. I have checked in regularly by phone and in person and told by representatives that you are sorry, but it has...

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I live in CT. My 93 year old mother lives in FL. Her life line to her family is her computer. It went down. I called the Geek Squad. It was among the worst business mistakes I ever made. I told th efool on th ephone...by the way they all call themselves "agents, " to have someone go...

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Finally again today he showed up and replaced what appeared to be the entire back of the TV. Well, needless to say, again it did not work. Now he says he has to order another part. This is crazy, I have been almost 1 month with NO TV. It's only 8 months old for crying out loud. I assume...

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I brought my 4 year old Apple to Best Buy Geek Squad due to sporadic shut downs. After reading information on the internet about similar problems, I informed the Geek Squad that I suspected a bad power supply. They informed me that they charged a $70 diagnostics fee. They also informed me that...

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Totally lacking in professionalism, coordination, customer service or business sense of any type. Simply high school drop outs in white shirts with a skinny black tie. No training. No ability. A waste of time and money to even enter their store.

Beware of:
General Manager,...

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Never use geek squad if possible, I sent my computer in 2.5 months ago. What really pisses me off is that they every time i called them for the last 2 months it was always 3 weeks more. And finally i get a rude as hell agent who says "It shipped today, i dont know when it will arrive plant...

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GEEK SQUAD IS THE WORST SERVICE FOR REPAIRS, THEY CHARGE ME $119.99 TO REPAIR THE INTERNET CONNECTION FOR MY LAPTOP COMPUTER AND STOP WORKING IN LESS THAN 4HOURS, I WAS RESCHEDULE 4TIMES DURING 1 WEEK PERIOD BECAUSE NOTBODY CAME ON THE APPOINTMENTS DATE, AND AFTER 1 WEEK AND A FEW DAYS OF WAITING...

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I use my laptop for work while in travel, and at such times my wife's desktop becomes the computer with primary link to the local Verizon wireless module.

A few weeks ago, after returning from business travel, I re-established our home network but found that my own laptop...

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I took a Dell E310 to the Geek Squad at the Best Buy located at 2727 W. Thunderbird Rd, in Phoenix, AZ, to have them diagnose why the computer would not startup.

They took the computer, charged me $69 and told me they would diagnose the problem and give me a quote to repair it.

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After several calls to get a quote on getting an old computer cleaned up and running. I was offer a covert hook up for $169.00. Well the first tech and I couldn't agree on what a recovery disc was, so I called to cancel the order. I was assured that I could use an older version of Windows...