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Fingerhut Complaints & Reviews

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Fingerhut - Refused to take defective product back during 30 day trial period

Posted: 2014-07-01 by    Tired of being nice
Complaint Rating:  0 % with 0 votes
I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Fingerhut - harassing phone calls

Posted: 2014-06-12 by    B1935
Complaint Rating:  0 % with 0 votes
when i am 1 day late they call about every 20 min. till paid....
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Fingerhut - Bait and Switch

Posted: 2013-12-15 by    PJNYC
Complaint Rating:  0 % with 0 votes
On 11.29.2013 I ordered a LG Neon II Unlocked GSM Cell Phone in Orange/Gray, I received a Red/Silver on 11.28.13, this was to be a birthday present for Dec. 7th. When I got the incorrect phone, I IMMEDIATELY reordered the Orange and Gray on 11.29.13, as to assure a timely delivery of the second phone. I then returned the incorrect phone the following day, for credit,


As stated earlier, This was to be a birthday present for my Mom on Dec. 7th. I got the replacement phone in a timely manner, yet when I opened it, IT WAS THE INCORRECT COLOR PHONE for the SECOND TIME, and getting...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Fingerhut - Michigan, Detroit - Deffered payments

Posted: 2013-09-23 by    Ms. S. Hill
Complaint Rating:  0 % with 0 votes
I put a order in about a week ago, orderd my items online because I thought I didn't have a catalog not knowing that those numbers on the back of the catalog is golden!!! This allows you to make no payments for 6months maybe a year, but if you order online you do not get deffered payments. So I found a catalog with all the items I ordered called and asked customer service if I could get my payments deffered since my items are in the catalog I found. I got the run around with 6 different reps I stayed on the phone half my morning 9-23-13 they would not transfer me over to a manager or supervisor...
Complaint comments Comments Complaint country United States, Michigan, Detroit Complaint category TV, Music & Video

Fingerhut - Unauthorized purchase

Posted: 2013-09-05 by    Rosa CS
Complaint Rating:  0 % with 0 votes
My account was billed for two unauthorized purchases, from different states even thought I called Customer Service to report it, they did nothing. I even had to close my bank account because they try to make a payment for $866... I'm tired of calling them for nothing. Where can I report this company?...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Fingerhut - Wisconsin - Billing Fraud

Posted: 2013-05-18 by    Gary Anthon
Complaint Rating:  0 % with 0 votes
I was a Fingerhut customer one time purchase. I bought a coffeepot for a gift. I paid off the full amount due early and I am still being billed for the minimum payment. Throughout the entire billing cycle I was charged late fees even though the payments were autopay and initiated from the Fingerhut Company and payments were directly submitted to my bank for payment. The representative said there is no way to termenate pre arranged auto payments and the cycle must proceed in spite of a satisfied account status. This is fraud and theft by conversion....
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Unauthorized Charges

Fingerhut - Minnesota - billing for merchandise not ordered

Posted: 2013-05-11 by    Paraska
Complaint Rating:  0 % with 0 votes
They got my name and address somehow and started shipping worthless stuff--hand towels at $14.00 each (the bill arrived separately and later.) When I called them to get a return label, the person on the phone lied that my account "did not come up." I returned their trash, but ended up paying for shipping. After three days, another package arrived via FedEx, for $76, but I happened to be at home and refused to accept it.
How can this scam be stopped? I an leaving for Europe in a few days, and if they continue to ship and then bill me to ruin my credit, I will have to go to Police....
Complaint comments Comments Complaint country United States, Minnesota Complaint category E-Shopping

Fingerhut - safeline plus

Posted: 2013-05-07 by    Gennalee J
Complaint Rating:  33 % with 3 votes
I never realized that I was being charged for safeline plus on my account... I called to request it removed or have proof of enrollment and was told I can only be refunded for the past 60 days... I tried to ask for a phone number to safeline plus but was told there was none.. I will be contacting the BBB and the Attorney Generals Office.. This is illegal and fingerhut needs to know this...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Fingerhut - Florida - horrible reps, they lie to customers liars freaks won't cancel account

Posted: 2013-03-20 by    cynthis938
Complaint Rating:  0 % with 0 votes
fingerhut is horrible...so basically...I got an increase in credit limit and decided I wanted to get some things I've wanted for a while. However, there was a coupon code that got messed up during an order so I called it in the next day. I got a rep...some male, who basically told me that if I placed the order with him he'd honor the coupon code, but just as a one time courtesy. Of course he was LYING. He placed my order, then said he'd use the coupon code to adjust everything...to take 15% off. When I checked my account I noticed the code wasn't used. So basically this jerk...
Complaint comments Comments Complaint country United States, Florida Complaint category Real Estate

Fingerhut - Minnesota, Eden Prairie - Poor Consumer Service

Posted: 2012-12-19 by    impoffc2013
Complaint Rating:  0 % with 1 votes
Fingerhut sells obsolete products at premium prices, has absolutely no way to cancel an order in the event that you change your mind or make an error, keeps you on hold for an unacceptable time frame and tries to rip you off at every corner.

THE ORDER
I placed an order for a cell phone: HTC HD7 Windows Phone. I mistakenly thought this was the newly released windows phone (which I soon realized is the HTC HD8 not HD7). I went ahead and ordered. Then as I viewed a review of the phone on Youtube I realized that I'd purchased the HD7 from them NOT the HD8. The HD7 was released...
Complaint comments Comments Complaint country United States, Minnesota, Eden Prairie Complaint category Credit Cards

Fingerhut - Minnesota - Overall Customer Service

Posted: 2012-04-02 by    Douglas Olson
Complaint Rating:  67 % with 3 votes
On Jan 3 I receive a letterfcromFingerhut informing me they were closing my Credit Account with a whopping line of creit of $400. Now rememberthey contacted me with offer of credit. I had place 4 orders which contained multiple products within each order. I received7 different product for promotional coed creits and shiupping and handing allowances. THE LAST TIME I CHECKED THAT WHAT PROMOTIONAL CODES ARE USED FOR. I almost forgot they send me a free hooded sweatshirt as comphensiontin. Frm the letter it stated the number of times that you hjave requested credit and other exceptions is greatly in...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Credit Cards

Fingerhut - Florida - Scam

Posted: 2012-01-14 by    laurenliann
Complaint Rating:  0 % with 0 votes
I've had a Fingerhut card for a year now. I bought a couple things and have been paying them off ever since. I recently noticed on my January bill that there's a charge for $29.95 from some insurance company. I tried to call Fingerhut but of course they have bankers hours it seems. So I called the number on the transaction charge that went directly to the "supposed" insurance company. I got a hold of an extremely rude man and when i told him these charges (which go back 6 months I found out) are fraudulent, he said that I gave them permission and they have it on recording. I...
Complaint comments Comments Complaint country United States, Florida Complaint category Credit Cards

Fingerhut - Virginia - Collection

Posted: 2012-01-12 by    Jamie747010
Complaint Rating:  0 % with 0 votes
Bought a VCR in 98. Paid on it for 4 years!!! Stopped getting statements because the account was paid. Just got a collection letter for the same VCR for $328 in 2012!!! Called them and told them it was paid and why am I getting letter 14 years later. They said prove it! Ok I have statements from a decade ago!! I asked why they sent me a letter in 2012 when the last one I got was 04. They had no answer and hung up on me....
Complaint comments Comments Complaint country United States, Virginia Complaint category Business & Finances

Fingerhut - Credit

Posted: 2011-12-17 by    Howard McManus
Complaint Rating:  0 % with 0 votes
I went on Fingerhut.com and applied for credit. I only qualified for $125. That is ridiculous....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Fingerhut - Florida, Tampa - BAD PEOPLE

Posted: 2011-10-28 by    Florida/Retired
Complaint Rating:  0 % with 0 votes
SmartA$$ customer service ..
After always making payments 2-3 times the minimum I was surprised to find a credit limit loss. I emailed them about a credit limit change (lowered) and the customer service rep that responded said ..
" We have responded to you request to close your account " LOL I didnt ask to close it but after reading ALL these complaints I am glad/lucky they did.
Thanks Guys .....
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Products & Services

Fingerhut - Stay away

Posted: 2011-07-02 by    KyAmy2002
Complaint Rating:  0 % with 0 votes
Poor choice of mine to make Christmas purchases for my husband with Fingerhut using the pre-auth'd credit limit they gave to me. I was making my payments as required. Only a couple months later I received a notification from Fingerhut stating that I was getting a credit increase. Fabulous, I thought, because it would improve my credit rating -- or so I thought! Turns out, the additional $200 credit increase is something I'm having to pay off, even though it's not a purchase?!?!?! Does it make ANY SENSE that I am required to PAY UP to my new credit limit? From what I can tell from...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Fingerhut - Robbing me

Posted: 2011-06-19 by    mandfame
Complaint Rating:  0 % with 0 votes
On the bill due in April $391.76 was the ballance, $28.99 was due on

4-11-11 and $30.00 was sent on 4-2-11 on check 2015.

Then they did send a bill due in May. The bill did say, I does say,

I do owe $548.11 and I did not order anything in April and May.

I did exchange an RC Skunk, so they are making me pay for the exchanged

RC Skunk. I did talk to the ST. Cloud Police, since I do have the feeling,

I am being robbed. I AM MAD!!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Fingerhut - Texas, Fort Worth - Overpricing

Posted: 2011-05-17 by    DaWeave04
Complaint Rating:  0 % with 0 votes
I checked out the guitars that Fingerhut sells. If you notice, they never include the model number. A program I have installed on my computers to help me find better prices for items that I am interested in purchasing, found the same guitars at several other retailers. What a shock. The guitars were researched using the found model numbers and were of beginner/amateur quality. This is no big deal, what is the big deal were the prices. Every web site that sold these guitars were pricing them at between 30 and 70 percent of the price that Fingerhut was charging. I don't mind overpricing, that...
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Products & Services

Fingerhut - harrasement

Posted: 2011-05-13 by    rober hillman
Complaint Rating:  100 % with 1 votes
they call from an 800 number about six times a day never laeve messages, or any info when you call thsi number you get the run around finally you get talk to some one that is no help at all...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Fingerhut - Minnesota, Saint Cloud - Harassment

Posted: 2011-04-20 by    dcunturso1
Complaint Rating:  100 % with 1 votes
I have an account with them and I was recently laid off. I am fully aware they are allowed to call on an open debt, as this was the job that I was laid off from. Today alone they have called 5 times with me calling once to speak to a supervisor. 3 of the calls came after I already spoke to someone about this issue. This is harassment plain and simple. You are not allowed to call someone back in the same day after speaking with them unless they give you permission to do so. My job was outsourced overseas, I am fully aware of the extent to which call centers operate overseas. Our IT department was...
Complaint comments Comments Complaint country United States, Minnesota, Saint Cloud Complaint category Telemarketing

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