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Express Scripts Complaints & Reviews

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Express Scripts - Broken patient-pharmacy confidentiality

Posted: 2014-12-22 by    schann
Complaint Rating:  0 % with 0 votes
Since I am under 26, I am allowed to be on my parent's healthcare. My problems with Express Scripts arises from their inability to have a functioning database. My parent and I were on the same healthcare account and thus we were on the same Express Scripts account. On their forms Express Scripts allows you to enter separate contact information (phone, address, e-mail, etc) for 2 separate patients on one account. My parent was patient 1, and I was patient 2.

Like many 18-26 year olds, I went out of state for college and lived my life in a separate part of the country. Express...

Express Scripts - Prescriptions

Posted: 2014-11-24 by    Just Do the Right Thing!
Complaint Rating:  0 % with 0 votes
I called Customer Service to cancel 2 prescriptions written by a Nurse Practitioner at my neurologist's office. The Customer Service lady was very nice, told me it was a good thing I had canceled because if the order had already shipped, I could not return the medications and would have to pay for them. I just learned that Express Scripts canceled the prescriptions as I asked, but then contacted the doctor's office the next very day and had the 2 prescriptions rewritten, filled them, and shipped them to me. So now I have 90-day supplies of 2 medicines that I don't need but that I...

Express Scripts - Terrible customer service

Posted: 2014-07-31 by    Alexa Alizoti
Complaint Rating:  100 % with 1 votes
I initiated refills for two of my prescriptions and was told that they would ship out together. I needed them before a vacation, so I authorized expedited shipping for $21. I was shocked when I only received one prescription. I immediately called to get the status on the order and was told that the second prescription was just placed in process. Therefore, even with the expedited shipping, there was no possible way it would arrive to me before my vacation. I was told I could get a vacation override however, I would have to obtain a brand new prescription from my doctor and then take it to my local...

Express Scripts - Bad customer service

Posted: 2014-06-16 by    grammymidge
Complaint Rating:  0 % with 0 votes
These are the issues my husband and I have had to endure when dealing with prescription coverage through Express Scripts.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

1. When I obtained Express Scripts coverage under with my employer in January 2014,
which had been providing me mail order prescription benefit under my husband's insurance, they added my insurance as primary coverage and left the Trust as primary coverage as well for both my husband and me. It took multiple calls and working with a supervisor at Express Scripts to identify...

Express Scripts - business practices

Posted: 2014-01-24 by    Bob F. H.
Complaint Rating:  100 % with 1 votes
Our insurance carrier switched to Express Scripts about a year ago. It has proven to be an impossible situation for many of us. Prescriptions are constantly lost, dosages changed without doctors approval, etc. This doesn't seem to be just human error, it looks more like a company policy. Has anyone thought of putting together a class action suit or getting the attorney general(s) from several states to investigate?...

Express Scripts - Billing error

Posted: 2014-01-12 by    John O. Shambra
Complaint Rating:  0 % with 0 votes
Since 1/12/2012 I have been billed for Workers Comp Medication.This is in violation of the California Labor Code. Accordingly, I am not obligated to pay for these charges, by Law. It is your error from the git-go.

I will not pay for your mistakes.

I have been in phone contact with your phone representativs no less than 6 times, and have written 4 letters, including one to your CEO, Mr. Paz, to no avail.

My next course of action is to file a complaint with the Los Angeles Police Worker's Compinsation Commission.

I hope this situation...

Express Scripts - Losing Rxs ALL THE TIME

Posted: 2013-02-05 by    Mstrofdisaster
Complaint Rating:  100 % with 1 votes
For the 3rd time in 4 months Express Scripts has not received or entered my Rx into their system. Every time I call I get the runaround. This is for a med that if discontinued abrubtly can cause severe side effects. I think as others have wrote that this is criminallly negligent at best, purposeful loss at worst. Does anyone have any suggestions on how to get action from these weasels? Thank you....

Express Scripts - Kentucky, Lexington - won't fill my rx

Posted: 2013-01-12 by    jeffrey j payne
Complaint Rating:  100 % with 4 votes
lost 2 of my scripts two times, and still insist they have no record for them. i cannot function without them due to bi polar disorder and have been off my meds for days. calling gets me nowhere. email gets me nowhere. my doctor calling gets me nowhere. all we're doing is repeating the process.they just keep handing my doctors the same story. all my doctors can't be doing this wrong. this should be a crime....

Express Scripts - Customer Service

Posted: 2012-12-16 by    anonymous121512
Complaint Rating:  100 % with 1 votes
I called Express Scripts because I had not received my ID card though I had signed up a month ago. It took me three phone calls to get this resolved. The woman who picked up my initial call pretended she couldn't hear me and hung up on me. I am positive she could hear me though because the interactive voice response system (IVR) worked correctly before I was transferred to a live representative.

I called back immediately. This time, when I was routed via IVR to a representative the phone rang several times and then gave me a recording that the representative was not picking up...

Express Scripts - I believe this company and its employees are totally incompetent

Posted: 2012-12-01 by    Skildrex
Complaint Rating:  100 % with 1 votes
My complaint is with express scripts in saint louis, mo. on several occasions i have sent prescriptions to this company only to be told over and over again that i did not send the original scripts for certain narcotic medications. after threatening them with complaining to the dea they miraculously found them. it is my belief that certain pharmacists working there attempt to steal these prescriptions for themselves. this has happened on more than one occasion.

the supervisors that i have dealt with are rude and unhelpful. they basically have called me a liar. i believe this company...

Express Scripts - Oregon - defective pills/incorrect amount

Posted: 2012-08-26 by    long time customer
Complaint Rating:  100 % with 2 votes
We are required to order recurring medications by mail through Express Scripts. Received refill of 90 day supply with some pills in bottle sheared horizontally where the pill is 1/2 of the dose - these were asthma meds. Defective pills, not due to mailing. Pills sheared in 1/2. AND 90 days supply contained 82 good pills, 6 defective sheared pills - which is 88 total - we were shorted AGAIN for the 90 day supply we pay for (copays increased from 60 to 120 with no notice). Quality control is lacking and customer service when you call to report is worse! 3 people, long wait times and they do not take...

Express Scripts - Missouri, St. Louis - Lost ANOTHER prescription in their BLACK HOLE!

Posted: 2012-07-23 by    metaluna
Complaint Rating:  100 % with 1 votes
I asked for a supervisor's supervisor this time. TREVOR answered after a 10 minute wait. It has been 3 weeks since I sent them a prescription and they have no record of it. "We'll try to reach your doctor." TRY??? Excuse me, Express Scripts, but I've heard that over 100 times from you!!! Once again, I am out of blood pressure medicine (when your company has made it boil) while I spend 48 minutes on the phone with you. Express Scripts: TOTAL IDIOTS, INCOMPETENTS, ARROGANT (blame the post office for losing it -?) COMPANY THAT PRETENDS TO DISTRIBUTE LIFE SAVING MEDICINE. I have never...

Express Scripts - Missouri, St. Louis - Post office must have lost it...

Posted: 2012-07-20 by    metaluna
Complaint Rating:  100 % with 1 votes
Once again, I mailed a prescription to them using their addressed envelope. Eleven days later, I am told by an Express Scripts supervisor that the post office probably lost it. Odd how ALL of my mailings get lost - about 40 orders to date. After 6 years of abuse by this company, I will continue to contact authorities to ask for an investigation of their business practices. In 6 years, I have NEVER had 1 prescription order go smoothly!!! My doctors are tired of dealing with them and they have a bad reputation all over the country. I am forced to do business with them or I would have told them to...

Express Scripts - Missouri, St. Louis - They ignore prescription orders

Posted: 2012-06-24 by    metaluna
Complaint Rating:  100 % with 1 votes
Here we go again...after 5 phone calls in a week, they say they never received my doctor's fax, even though I am holding the confirmation. "We have no record of receipt"...HA! It doesn't matter if you order by fax, phone, online or mail, their response is always the same. "We will contact your doctor"...HA! This company is short on employees because they fire or can't keep them due to abuse. "Thousands of faxes come in daily"...HA! Of course they do and so you should have someone in charge of delivering them to the right dept. when they are sent. "You can pick up your medicines for...

Express Scripts - Missouri - poor customer service

Posted: 2012-06-22 by    DBosshart
Complaint Rating:  100 % with 1 votes
I just received a generic form of medication from Express Scripts. My doctor does not want me to take any generic medication. The perscription was written almost 1 year ago when no generic was available, but apparently now there is and they refuse to give me the proper medication. Their pharmacist and someone in supposed "management" spoke with me and acknowledged that there was no generic available when the perscription was written, but hide behind the idea that since my doctor didn't mark the perscription to advise of no generics (why would he when none was available???) that they did not...

Express Scripts - Missouri, St. Louis - No Bonus for Hardworking Employee

Posted: 2012-06-20 by    jaejae45
Complaint Rating:  100 % with 2 votes
I work for Express Scripts in St. Louis Mo at the manufacturing facility. On 6/19/2012 we were told by one of the supervisors named Matt Lauer that we would receive a bonus on our checks in the amount of $200 for the pay period on 6/22/2012. but if you had any write-ups then you would not receive this bonus. Well I didn't receive my bonus along with some other employees and I would like to know why I didn't receive one. I am on FMLA and I have missed some days but when I am at work I give 110% all the time. I go way above my quota everyday all day long and I am highly pissed off because...

Express Scripts - Missouri, St. Louis - Take their time sending life saving drugs

Posted: 2012-03-06 by    metaluna
Complaint Rating:  100 % with 3 votes
I got my other 2 prescriptions after 3 weeks from mail ordering them but it took 5 phone calls from me, each averaging 45 minutes. More lame promises from them saying they would overnight them...they never did, they never do and they never will. I don't know how they stay in business and I am sending a complaint to Missouri. I've contacted the BBB each time but they do nothing. If you have to do business with them through your employer's health insurance, make sure to tell them to change companies. Someone could die!!! When they tell you to pick it up locally, they're hoping...

Express Scripts - Missouri, St. Louis - MORE LIES...MORE MISTAKES...

Posted: 2012-02-23 by    metaluna
Complaint Rating:  100 % with 1 votes
I have never mail ordered prescriptions to them and have things go smoothly. Today, I got 1 of 3 prescriptions so I called to ask where the others were. I was told they will be mailed at a later date. I asked them to verify what was being sent and they said VIALS of insulin...wrong! My prescription was for insulin pens and has been for 7 years! I asked why my prescription was incorrect and the supervisor "Nadine" told me of a FAKE, made up Dr. that faxed it. I have never heard of the Dr. so they lied! They said the fax order cancelled out the order in process for the pens. I told them I would refuse...

Express Scripts - Missouri, St. Louis - No Returns or Refunds

Posted: 2011-12-13 by    Ex-Unhappy Customer
Complaint Rating:  100 % with 6 votes
My doctor's office accidentally faxed Express Scripts a prescription instead of mailing it to me. Express Scripts took $347.31 from my checking account without my authorization even though I had told them I no longer wanted automatic prescription shipments. When I noticed they had taken the money, my doctor's office called them to cancel the prescription. One man said the order would be cancelled and my money would be refunded. The next day a woman said the order would not be cancelled because the order had already shipped. It was not shipped until 4 days later. They refused to take the...

Express Scripts - ignoring specific mail request!

Posted: 2011-12-10 by    patti123
Complaint Rating:  100 % with 1 votes
On 12/7/11 I called and requested to speak to a CSR for urgent information on my delivery of a prescription which was just dated for refill..I told her the details of needing my medication delivered express delivery to my home address, as I am about to leave for an extended trip to Az./Ca.. She took down all the the info. and asked if I would accept the $21. chg. for express delivery. I agreed and thought everything I specified was in place. Today 12-11, I called to find the status of my prescription, and was shocked to find it had been processed in regular mail delivery and would be received approximately...

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