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Ethan Allen Complaints & Reviews

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Ethan Allen - California - Delivery delay

Posted: 2012-12-21 by    frontierbouv
Complaint Rating:  0 % with 0 votes
I ordered a dining room table and 6 upholstered chairs at the end of August. It is now Christmas and I have the table but the chairs won't be ready until after the first of the year. They have been paid 2/3rds of what is owed and I get to serve dinner on card table chairs! If I had know this was going to be my experience I would never have purchased from them...and I certainly won't do so again....
Complaint comments Comments Complaint country United States, California Complaint category Furniture

Ethan Allen - Ohio, Cincinnati - Customer service

Posted: 2012-06-12 by    Mother taken advantage of
Complaint Rating:  0 % with 0 votes
I am writing on behalf of my 84 year old Mother. She was shopping at Ethan Allen for a chair. The salesperson took advantage of her. She told the salesperson about her bad back, and the salesperson said she had the same problems with her back. She told my Mother that ever since she started sleeping on her Ethan Allen mattress the pain has miraculously vanished! She talked my Mother into buying the same mattress. My mother was confused and ordered a queen size instead of a full size, which is what she needed. When it was delivered she recognized the error. The delivery man said that the error would...
Complaint comments Comments Complaint country United States, Ohio, Cincinnati Complaint category Furniture

Ethan Allen - Dining table horror

Posted: 2012-03-13 by    Molde
Complaint Rating:  0 % with 0 votes
I recently purchased a Cherry dining table and followed their use guidelines. In July, a white mark on the finish appeared and tried to wipe it off with a damp cloth. The finish started to get worse. I called Ethan Allan and requested a copy of the warranty. 8 weeks later, have not received it. I continued to call, email in order to get it repaired. Finally, after 6 weeks, a tech comes to the house. He photographs it, says, can't fix it and says Katheryn will contact me. I wait 5 days, call her, only to have her tell me, sorry not covered. I request another copy of the warranty, still waiting....
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Stay away

Posted: 2011-11-23 by    Mary
Complaint Rating:  0 % with 0 votes
I purchased a dining table to be used in my newly remodeled kitchen. Furniture took 3 months to be delivered. (toast/cotton) were the color stains of the wood. In addition, 4 cushioned dining chairs were coordinated. After one week of using the table with a cloth and mats, the matte table top finish began to wear down and form shiney spots which looked like grease spots from afar. It gave the appearance of a dirty, greasy table. A repairman came out to "take pictures". Ethan Allen responded by saying that this is normal wear and tear. Hah!!. One week later and this is NORMAL. They refuse...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ethan Allen - Michigan - Poor Workmanship and Service

Posted: 2011-07-07 by    RBBT
Complaint Rating:  100 % with 1 votes
I wished that I had read and paid attention to all the internet complaints about Ethan Allen. I know that sometimes things can go wrong, but it's now clear to me that Ethan Allen has problems with quality control and customer service. I bought a set of hardwood furniture. The finish was badly done, runs and sags in the varnish. One piece had a door that wouldn't close all the way when the weather was humid. One piece had a scratch in the finish across the top that the repairman couldn't fix. Ethan Allen told me that their finishes are all distressed. They finally replaced the scratched...
Complaint comments Comments Complaint country United States, Michigan Complaint category Furniture

Ethan Allen - Cannot be trusted

Posted: 2011-05-31 by    Jimmy Z
Complaint Rating:  50 % with 2 votes
On Feb 28, 2011, I paid a deposit on a sofa which was to be delivered

by May 15Th...I was told it was on back ordered and I wouldn't have

a ship date until June 15Th which meant I wouldn't have it in my possession

for 10 more days to two weeks after that.

I now find out that Dana Conine, the "designer" measured my rooms wrong

and ordered a sofa too big for the wall it is to go on...my room is 13'4"

she measured it on the schematic sheet as 19'1". She also measured my
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Buyer beware

Posted: 2011-04-26 by    Jmbaker3
Complaint Rating:  100 % with 1 votes
I recently took delivery of EA American Artisan in a black finish. The product is terrible! Uneven spray patterns, obvious touch ups, the dresser top is coming off..drawers are a mess, drips in the paint...I could go on and on and have plenty of photos if anyone would like to see. I bought from the Baltimore area stores which are franchised. Whatever you do, stay away from a franchise furniture store. In addition my wife didn't understand what she was signing when she bought it and on the sales receipt the only contract info is FINAL SALE, AS IS. How can you in good faith sale new product as...AS...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Don't purchase from them

Posted: 2011-04-16 by    Bigglo
Complaint Rating:  0 % with 0 votes
I purchased nearly $8000 worth of furniture from Ethan Allen in January of 2011. The hartwell sofa I ordered arrived with a large stain on the seat cushion. The stain had soaked into the filling. It took customer service two weeks after I complained to send someone to my home just to take a picture of the stain. I told the technician who came that one of the doors on the Jason buffet won't close and he said he would need to come out another time to remove the door and sand it down. I am dissatisfied with Ethan Allen's quality control, workmanship and customer service. I seriously regret...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - California, Hacienda Heights - bad workmanship, bad customer service

Posted: 2011-03-28 by    Peter Wang
Complaint Rating:  0 % with 0 votes
We bought set of dining chairs, after delivery, we examined the chairs and found the seams around the back support was done poorly. We took the picture to the store. For three week and there was no response. We called the store and they told us the matter still under investigation. Later, they told us it is normal and nothing wrong with chairs. We talked to their district manager. I have to spent more than hour to prove that chairs have problems. Then, he told me that he will get back to us. We check the website of Ethan Allan and there is no customer service department. Check the photo and you...
Complaint comments Comments Complaint country United States, California, Hacienda Heights Complaint category Furniture

Ethan Allen - Failure to deliver

Posted: 2011-02-21 by    KarenSmity
Complaint Rating:  0 % with 0 votes
Two years ago I ordered furniture with custom upholstery from EA. I was quoted 8-12 weeks. 6 MONTHS later, I still hadn't received my order. What really bothered me was the lack of follow up or concern on the part of my design consultant. I elevated the situation to the corp office. Corporate blamed the local upholsterer for the delay, even though the local seamstress didn't even have the furniture to do the work. They totally blamed it on this poor woman who had nothing to do with it...

6 Months ago we had a flood, and I had to replace a few of the upholstered items with...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Unacceptable service

Posted:    Carmouche10
Complaint Rating:  0 % with 0 votes
Ethan Allen... Extraordinary prices... Ordinary product... Unacceptable service... Such a shame!

Custom designed down-filled couch arrived after 16 weeks with deep gash in the arm from careless unpackaging... 2 weeks later removed from home (offered no loaner)... 2 more weeks of sitting on floor... repaired couch AGAIN, again it was delivered in unacceptable condition (no pride in craftsmanship)... custom repair AGAIN performed... will never be truly happy with result... VERY expensive couch - mediocre quality AT BEST... in consolation offered discount on two throw pillows... "in...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ethan Allen - Terrible communication and service

Posted:    Lee J
Complaint Rating:  100 % with 1 votes
Ethan Allen is not on our list for purchase furniture. Sales person did not listen to my wife, and chose items she liked in our house. Really ***. Also, the quality of sofa/chairs is worse. Sales women wanted this to be fun, when I asked for breakdown on invoice (so I knew what we were paying) she just came me a list of items 2x. List did Not explain breakdown. Just terrible attitude, and communication skills. I hardly believe they would keep her. Pillows on sofa are worn out already. Chair cushions sag, and padding is terrible. Look somewhere else....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ethan Allen - Poor workmanship

Posted:    Leonard
Complaint Rating:  100 % with 1 votes
I bought an upholstered chair and the fabric on the back of the chair was coming off, I noticed it about 3 weeks after it was delivered. I had to constantly bug them to get it repaired. I wanted it to be replaced because it looked like shoddy workmanship, but they convinced me they could repair it and they would send their "best man" out to do it. A month later, same issue. They would not replace it, told me the warranty did not cover it. I also had a side table that I cleaned with a reputable wood cleaner and the finish came right off. They didn't want to do anything about that either,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ethan Allen - Washington, Redmond - Breach of contract-Unacceptable delay!

Posted:    ArpanW
Complaint Rating:  50 % with 2 votes
I had placed an order for a sofa and chairs on May 1st, 2010 and was very clearly told that the delivery would occur in a maximum time period of 12 weeks "most probably sooner".Half of my order(chairs and pillows) were delivered within this time frame, however 18 weeks later I still do not have my Sofa and feel like I have been held hostage as I cannot cancel my order and buy it elsewhere since the chairs are already delivered.I recived an update on July 11th stating that there is a production delay and I should expect my delivery by mid August.

I followed up with a phone...
Complaint comments Comments Complaint country United States, Washington, Redmond Complaint category Furniture

Ethan Allen - Never corrected problem with furniture

Posted:    Mitch
Complaint Rating:  0 % with 0 votes
Purchased sofa and two reclining chairs at the cost of $6508.92 on 5-8-10 delivered on 7-31-08. one chair makes grinding noise when opening and sofa wrinkles terribly when used. Tried to get store to fix but they claim there is no solution. Extremely difficult to get someone to talk to. I waited 35 years to be able to shop Ethan Allen and feel the quality just is not there. Continue to tell friends and family that the service is terrible. Wuld have done better anywhere else. Just not worth the money and aggrevation we have gotten....
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Shame on them

Posted:    IngJ83
Complaint Rating:  67 % with 3 votes
Do not buy a mattress from Ethan Allen or anything for that matter! The customer service is terrible! They do not stand behind their products. I purchased a $2000.00 mattress set and cannot sleep on it, they came out and the tech said he couldn't sleep on it, so I thought they would exchange it out, but no he had me sign a paper that "he was there." NOT it was a paper saying not Ethan Allens fault! No one would help I even sent a letter to the President of Ethan Allen and he did NOTHING! I can't sleep on it at all you feel like your falling off the bed! So do yourself a favor...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ethan Allen - Horrible quality

Posted:    Pirlo
Complaint Rating:  100 % with 2 votes
I have bought thousands of dollars of Ethan Allen furniture over the years. Five years ago I bought a very expensive sofa and loveseat upholstered with an upgraded chenille fabric and upgraded down pillows. After a year or so the fabric on the pillows began to "walk". They always look messy and wrinkled. I have called Ethan Allen on numerous occasions to see if they will do anything, no response. I took the pillows to an upholsterer and they told me that Ethan Allen should have put a facing/backing on the chenille so it would stay in place on the pillow and stay put. I paid a fortune for...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Do not purchase from them

Posted:    Madre
Complaint Rating:  100 % with 5 votes
I have never done this before, however my dissatisfaction with Ethan Allen has prompted me to warn others about this Company. I purchased the Quincy Bed (along with other furniture) from the Ethan Allen store in Manhattan back in the beggining of March. I was expecting out of town guests the first week of June, so I ordered the bed 3 months in advance to ensure I would have furniture in time for my out of town guests.

On Monday, it will be 10 weeks and I will have received no bed. At first my Designer lied and told me that the bed left the factory on May 10, 2010. I say she lied because...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ethan Allen - Connecticut - new impressions dining table

Posted:    AGGRAVATED!
Complaint Rating:  100 % with 2 votes
I purchased an ethan allen new impressions from the Milford Ct store earlier this year. I made the sacrifice of $900 in order to match the ETHAN ALLEN dining chairs purchased by my parents in the 1960s. After waiting four weeks to recieve we were very disappointed. One of the legs must have been damaged and was glued together! And there was dried glue dripping down the leg. There was damage to the top finish as well. I contacted customer service and after numerous communications they agreed to exchange for another one. Again we waited four weeks. The second was also defective, the apron on the leaf...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Furniture

Ethan Allen - Hostile to customers

Posted:    Sven
Complaint Rating:  100 % with 2 votes
We purchased a sofa from Ethan Allen, which was custom made and rather expensive. There were immediately two problems. The sofa smelled like a chemical factory and the cushions were so overstuffed that average people cannot place their feet on the floor when they sit.

We complained about both of them and they said, "If you'd like to spend several hundred more, we will remake the cushions. The odor will go away in a few months." They were unable to identify what chemicals were outgassing into our home. When I told them it was unacceptable for us to pay for cushions that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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