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Let's just say Empire does not live up to it's advertising me buy one room, get two free. I had 500 sq. ft I wanted lamented. He quoted $5400. Even as he was trying to get financing, I knew I wasn't going to take this deal. I cancelled the contract the moment he left. They the...

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Jan 17 2012 had a salesmen come to my home, we entered into a contract for laminate flooring and was assured by him and also a document we signed, that we could cancel within 3 days and receive our deposit back.On Jan18, 2012 I called to cancel, also followed instructions on cancel document...

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Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with...

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Was looking to get laminate floor for my living area which is about 240 sq feet not a really big room so I called Empire because they had a 70 percent off sale for a ball park figure. They told me I would have to have a in home estimate and set it up for the next day between 5 and 7. Sales reps....

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The quality of product and customer service provided by Empire Today is poor. After less than two months the carpet installed in my home looks worse than the 12 year old builder grade carpet it replaced. There are spots with loose strings that get caught in the vacuum, strings around the baseboards,...

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I had Empire install over $4, 000 worth of carpeting - 3 bdrms and l/r & hallways. Within one week one of the bedrooms had a horrendous odor. I aired out the room and waited one week. The odor was still there. Empire came back and told me my cats had peed on the rug and refused to do anything...

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Had Empire install Ceramic tiles in both bathrooms. They were supposed to install a subfloor under each but didn't and lied about it. Now, I have floors that are not the required thickness and as a result, have a tile job that will only last a few years, maybe 5 if i tip toe around the...

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Being Charged a fee of $150.00 to bring in extra people to move a pool table for the carpeting. WELL, they never brought in extra people and asked me to help them move the pool table. After trying to pursue this $150.00 extra fee for services they never performed, their customer service has...

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January i had carpet put in our home, when it was done it looked ok. But the next day when I ran the sweeper the fuzz filled my sweeper so full that my sweeper stopped. I imediately called and they said my carpet needed to rebloom, and to run my sweeper ever day, which i have done since January,...

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contracted for nearlly $6000 in carpeting; their advertising is very misleading and the 'free rooms' only covers product, not installation, etc. but, we went into it knowing that. the problem lies with the poor quality of the product (carpeting) on the stairs and at landings. it began...

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Empire Today buys their product at a bulk discount from different manufactures. All the packaging is repackaged for them using Empires name on the boxes. The reason for this is Empire gets a better price and in doing this, the manufactures is relieved of any liability and warranty claims for...

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bought carpeting from empire today. they were on time and did a nice job installing.; however, weeks into it, with only two retired folks using the house, the stairs and landings started to show alot of compression. contacted them and was told: 'read your warranty, stairs not included';...

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i had a carpet runner installed on my stairs very expensive carpet nice so i thought and i vaccumed it and it melted and they refuse to rectify thedamage told me it would cost me $396.00 to replace . unfair consumer practice and they are selling hazardous products to catch a fire in your home...

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I purchased laminate flooring from Empire Today less than 5 years ago and was told that the floor carried a 25 year warranty. We paid a good bit for the flooring because we had more than half of our first floor done. Recently I noticed the floor was buckling and warping. I called Empire and...

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I called for an estimate, they made an appointment for me. I waited around all day, then they called and said they couldn't make it that day. I rescheduled and then the guy NEVER showed up. I took off work to wait for this guy. I called to find out where he was, I thought maybe he was running...

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Watch out and steer clear. Sold a bill of goods from the salesman about durability of their laminate flooring. Worst stuff I have seen. I had to threaten stop payment to get warranty service. Flooring may look great but scratches very easily. The stuff is substandard junk...

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On May 29th 2008 I place two orders with Empire Carpet with sales rep Mr. Phillip Dorminey. Order # 1 (U050173) for $5, 189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for cancellation...

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The installation of our flooring was done so poorely. It took several days for them to do the work. I specifically told them where not to put the new molding they were installing but they did exactly what I asked them not to do. There are gaps between the floor and wall and it looks terrible!...

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Had empire come out for an estimate. First of all I was not impressed with their quality of carpeting. Second, the salesman never gave me an itemized bill for the carpet and instillation. When I called empire the customer service person got a bit snippy with me when I asked why that was. She...

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We used Empire for new carpet a few years ago. First, the sales rep talked me out of the carpet I really wanted, then the carpet I finally chose wasn't available next day...or next week. I ended up having to wait 3 weeks. They sent 2 men who could not speak English or run a straight line,...