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EasyJet Complaints & Reviews

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EasyJet - Connecticut, Lisbon - Impossible to get in touch! No support!

Posted: 2015-02-23 by    OK Estudante
Complaint Rating:  0 % with 0 votes
I’m writing this email to formally present my discontent with EasyJet support service. We have booked, at least, 100 flights with your airline, this year alone.

I made two group bookings last year, for the first week of March this year. During the booking process, your collaborator told me that about three weeks before the flight, I would get an email with a spreadsheet attached, to be filled with passengers names and details. As this had been the procedure in the past, I expected the spreadsheet to be on my email account by today. But it wasn’t. So I contacted your services...
Complaint comments Comments Complaint country Portugal, Connecticut, Lisbon Complaint category Airlines

EasyJet - Delays and late arrivals

Posted: 2015-02-21 by    Big Vern
Complaint Rating:  0 % with 0 votes
We live in Spain and use Easyjet extensively for our flights to and from the UK, visiting family and friends, and to fly our family out to us for holidays. During the past 6 months, we have experienced delays every single trip on which we or our sons have used Easyjet, details as follows:

08-09-14 LGW-VAL, flight 5225, sched. arrival 20:35, actual arrival 24:45, delayed 250 mins (we were paid compensation for this huge delay, which spoiled the start of our son's holiday with us)

03-10-14 VAL-LGW, flight 5222, delayed 66 mins
(causing us major problems by...
Complaint comments Comments Complaint country Spain Complaint category Airlines

EasyJet - Flight Assistance in Luton UK

Posted: 2015-02-08 by    Silva R
Complaint Rating:  0 % with 0 votes
On return journey in UK grounds, Ami refused to be helpful. She called my mobile saying that my 85 years old mum and disabled sister had to pay for a trolley because she could not do all the job on her own. They end up leaving the wheelchairs so she could use them to carry the bags, my mum had no cash with her. She used phrases like "I'm speaking, can you let me finish?" "It's not my fault that I'm on my own" sounded grumpy, unwilling to help. Never this happened with other companies....
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - booking changed by easyjet, no refund

Posted: 2015-01-10 by    peter whittle
Complaint Rating:  100 % with 1 votes
on the 26/10/2014 booked flight ezy3827 Paris to Copenhagen at 11.10 arriving at 13.05 for 23rd June 2015. I became aware of altered flight times when printing the ticket in December of 2014. The time was changed to 07.05 arriving at 09.00. As we arrive from Australia at 06.30 there is now no time to catch this flight & no other plane available same day to enable me to meet my extended commitments. I contacted easyjet & explained my position but no refund however I was offered a voucher good for 6 months only which I could not use since we arrive later than the 6 month time period --- the voucher...
Complaint comments Comments Complaint country Australia Complaint category Airlines

EasyJet - false advertising

Posted: 2014-11-28 by    conmac
Complaint Rating:  0 % with 0 votes
Recently in an article in a local newspaper in Cyprus Easyjet stated that for
2015 they were running a service from Luton airport to Paphos at princely
sum of £37.99.I quickly contacted Easyjet who told me to go to the web site
and book.
However these seats NEVER existed I scared the site but to no avail I contacted Easyjet again and was told that the seats had all been booked when 1 hour previously they WERE available my God the filled an A320 inside an hour. Beware this is a scam no such flights were ever for sale.
I have enclosed a copy of the newspaper...
Complaint comments Comments Complaint country Cyprus Complaint category Airlines

EasyJet - Very rude and aggressive air hostess

Posted: 2014-11-18 by    Courteous passenger
Complaint Rating:  0 % with 0 votes
My wife and I took a short break on an Easyjet flight EZY8359 at 1800 hours from London Gatwick to Nice on Monday 17th November.
The stewardess who reluctantly gave me her name as Lisa was rude, aggressive, threatening and belligerent. We have never encountered such a rude person on any airline and we do a lot of flying! We were in the front seats and she ordered us to go to the back of the plane and find a space for hand baggage. We had already done that and it was full and an announcement was also made to this effect over the tannoy as the flight had 100% occupancy. She hadn't even...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - Geneva Staff / Rejection from Plane

Posted: 2014-11-14 by    Orhan Gunes
Complaint Rating:  100 % with 1 votes
Yesterday evening, after my business meetings in Geneva, I proceeded to Airport about 2.5 hours before the flight to Amsterdam. We passed through the long security queue and arrived to the gate about 50 minutes before the flight departure. On the boarding pass, it is written that gate closes at 18.20, we were at the gate at 18.26 and before that we were sitting in the hall about 200 mt to the gate. We have seen last people proceeding in front of us going to the flight. Lady at the counter said it is closed. In the same time, on the screens it was clearly written that the flight "is boarding"....
Complaint comments Comments Complaint country Switzerland Complaint category Airlines

EasyJet - Cancellation

Posted: 2014-10-16 by    PawluMalti
Complaint Rating:  0 % with 0 votes
I had to cancel my Easyjet flight and get a refund from my insurance.

There is no cancellation button on their website, as if to make it difficult.
Their international telephone call centre never answered my call. Waited for half an hour ! !
In order to get a formal cancellation letter, you have to pay an extra 20 euro.
They take days to answer emails !...
Complaint comments Comments Complaint country Malta Complaint category Airlines

EasyJet - Cancellation ripoff

Posted: 2014-10-14 by    MrSAF
Complaint Rating:  0 % with 0 votes
I have a booking for a 3 day weekend in Barcelona, booked 2 flights and hotel off the EasyJet site, they take the money right away, even though travel is 2 and a bit months away - you have 48 hours to cancel !!
Now just over a month before travel, my partner has a family member diagnosed with a serious illness, just found out in past 2 weeks, treatment will start in 2 weeks and then continue for 6 months, the family member will require continuous personal care, my partner has to do this and understandably so, we now cannot travel.
Call Easyjet to cancel both flight and hotel, get told...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - Economic abuse

Posted: 2014-08-03 by    Juannes
Complaint Rating:  100 % with 2 votes
Easyjet´s economic abuse of a 17 year old girl.

My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET from Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221.

Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm.

On the way to Gatwick,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

EasyJet - Maltreatment by easyjet crew

Posted: 2014-06-06 by    Phil Pickard
Complaint Rating:  0 % with 0 votes
Can anybody help? I'm looking for an official way to complain about how I was treated on a recent Easyjet flight, and I can't find any valid way to do this from their website. The basis of the complaint is that I was travelling with my 2 year old son, who happened to fall asleep on my legs during the flight. 25 minutes before landing I was asked to wake my son up and put him upright and lower the arm rest, which is standard safety procedures, everyone and their dog knows that, but I'd asked for 10 mins more just to let me arrange my son slowly. At which the Crew manager came stomping...
Complaint comments Comments Complaint country France Complaint category Airlines

EasyJet - Overcharging and website problems

Posted: 2014-04-20 by    EddyS
Complaint Rating:  100 % with 1 votes
On 20 April 2014 the easyjey website did not allow me to change my booking. The website returned a message that the booking
could not be accessed and that my email address was not valid. Not only had easyjet sent me an email confirming the reference number on 19 April, but I had also entered name and passport details on the website.
I phoned easyjet customer service and explained that I could not access my booking on line to amend it. I was told by the customer service person (her name was Sefira?) that my booking reference was invalid. After giving her my full name and email address...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - HEALTH AND SAFETY OF PASSENGERS

Posted: 2014-03-25 by    Mrs Andrea K Watson
Complaint Rating:  0 % with 0 votes
25th March 2014
I wish to make a complaint regarding airport conditions in Budapest airport Hungary. The so called 'departure lounge is a hike of 15 minutes ' from the airport building and most of it is in the open air simply fenced off the perimeter of the airfield. This 'departure lounge' is a tin 'cattle shed'. Inside this tin shed the passengers are herded through a labyrinth of mash fence corridors wide enough for 3 people abreast. There is no SEATING, heating/air conditioning or TOILET facilities in this tin shed and regularly the passengers have to stand...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - someone else took my baggage

Posted: 2014-02-27 by    fiona griffith
Complaint Rating:  0 % with 0 votes
Did not realise I had someone else baggage. unfortunately there were 3 suitcases the same make and colour.Ihad gone to meet a friend as I had not seen for 17 years, so we were talking so muchthe night had gone quickly. when I arrived her appartment I realized I had someone else suitcase. the phone had been ringing and as I had unknown number I did not take any notice. as this was the case I contacted the number which the suitcase belonged, I then got in touch with the airport and they would not give me back my suitcase until I went and took it to their rightful owner whih was staying in Gstaad switzerland...
Complaint comments Comments Complaint country Switzerland Complaint category Airlines

EasyJet - overcharging

Posted: 2013-12-18 by    christos ioannidis
Complaint Rating:  100 % with 1 votes
easy jet is riping customers i was traveling with my doughter who is a student from liverpool to larnaca i checked in at easyjet counter and we paid for an extra laguage 10GPB which is clearly stated and is alright we also had from i handbag each as we are allowed apart from that i was holding my doueghters lap-top and she had a womans hand bag on her shoulder when it was time to board the plane and we are at the gate the easyjet lady on the counter said to us that we are not allowed to carry the lap-top and the hand-bag on board because its consider as an extra lagguage!! she asked from us to pay...
Complaint comments Comments Complaint country Cyprus Complaint category Airlines

EasyJet - Online booking error

Posted: 2013-12-04 by    Lost Yank
Complaint Rating:  0 % with 0 votes
Being a Yank, I am totally unaware of the various surrounding London airports. During a online booking for a future trip, six (6) months in advance. I entered LON as my airport destination, however at the time of booking the term Southend can up during the normal accelerated keystroking, a major error was about to insure at my expense. Within the 24 hour cancellation window stated in their webpage, I spent $60US in international calls to politely cancel my 70 eur tickets, foolish, but I wanted to do the right thing, not expecting to spend an amount equal to the booking. This was in addition to numerous...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - over charging

Posted: 2013-09-25 by    richard Stead
Complaint Rating:  0 % with 0 votes
Having purchased a trip in a charity auction to Madeira we were unable to go. I gave the trip to friends who tried to change the names on the EASYJET flight. Not only did Easy jet want to charges 42 euros per person each way ie 168 euros for a simple name change but ALSO an extra 58 euros for the cost increase of the flight from the original date. Even if they can justify the name change charge how can they justify the extra flight charge for a name change??? I have flown with Easy jet probably 15 times in the last year and I can promise them if I can possibly book with any other airline in future...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - tax free purchase on board

Posted: 2013-08-26 by    louise bruinsma
Complaint Rating:  0 % with 0 votes
In May of this year (2013) I flew with Easyjet from Amsterdam to London Gatwick (flight U28872, May 8th 2013). On board I saw a taxfree article I wanted in the Easyjet Magazine: Zipper earphones. I ordered them and paid for it by creditcard (approx. 13 euros). The steward, by the name of Ian, came back to me and told me that inexplicably the article was not on board. He could not give me a refund. He apologized and told me to get into contact with Easyjet Customer Services and they would sort it out for me. On the airport there was no Easyjet Customer Services or any Easyjet office to contact on...
Complaint comments Comments Complaint country Netherlands Complaint category Airlines

EasyJet - England, Bedfordshire, Luton - 2ND CHECK IN BAG FEES

Posted: 2013-07-01 by    ochg1
Complaint Rating:  100 % with 1 votes
I booked a flight for my mother from Milan to Gatwick, I also booked and paid for a 2nd bag. Easyjet did not make it clear, that the 2 bag is not for additional weight but for the 20KG allowance to be spread over 2 bags. This is not what I wanted at all, as my mother needed the extra weight, thus the need for an extra bag. I tried to cancel this extra bag, but Easyjet refused to refund for the additional bag fee. Saying they could not make allowances. Allowances for what??? My mother is not using another bag, so her 20KG weight allowance will be in one bag. It was cheaper to ship a bag to the UK,...
Complaint comments Comments Complaint country United Kingdom, England|Bedfordshire, Luton Complaint category Airlines

EasyJet - Stolen Luggage

Posted: 2013-06-10 by    JD5
Complaint Rating:  100 % with 1 votes
On Saturday June 1st 2013 I took a flight from Rome, Fiumicino to Gatwick; the 11am flight. After I landed and reached my destination in Oxford, I discovered that items had been taken from my luggage: a Nikon camera and clothing. These are valuable things to me and not easily replaceable.

Immediately afterwards, I tried to contact Easyjet by phone to find out what would be done about the situation or what I should do, but I could not get through. So instead I emailed them--as Easyjet's website recommends. That was a week ago, and I've still not received a response, except...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

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