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EasyJet Complaints & Reviews

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EasyJet - Economic abuse

Posted: 2014-08-03 by    Juannes
Complaint Rating:  100 % with 2 votes
Easyjet´s economic abuse of a 17 year old girl.

My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET from Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221.

Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm.

On the way to Gatwick,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

EasyJet - Maltreatment by easyjet crew

Posted: 2014-06-06 by    Phil Pickard
Complaint Rating:  0 % with 0 votes
Can anybody help? I'm looking for an official way to complain about how I was treated on a recent Easyjet flight, and I can't find any valid way to do this from their website. The basis of the complaint is that I was travelling with my 2 year old son, who happened to fall asleep on my legs during the flight. 25 minutes before landing I was asked to wake my son up and put him upright and lower the arm rest, which is standard safety procedures, everyone and their dog knows that, but I'd asked for 10 mins more just to let me arrange my son slowly. At which the Crew manager came stomping...
Complaint comments Comments Complaint country France Complaint category Airlines

EasyJet - Overcharging and website problems

Posted: 2014-04-20 by    EddyS
Complaint Rating:  100 % with 1 votes
On 20 April 2014 the easyjey website did not allow me to change my booking. The website returned a message that the booking
could not be accessed and that my email address was not valid. Not only had easyjet sent me an email confirming the reference number on 19 April, but I had also entered name and passport details on the website.
I phoned easyjet customer service and explained that I could not access my booking on line to amend it. I was told by the customer service person (her name was Sefira?) that my booking reference was invalid. After giving her my full name and email address...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - HEALTH AND SAFETY OF PASSENGERS

Posted: 2014-03-25 by    Mrs Andrea K Watson
Complaint Rating:  0 % with 0 votes
25th March 2014
I wish to make a complaint regarding airport conditions in Budapest airport Hungary. The so called 'departure lounge is a hike of 15 minutes ' from the airport building and most of it is in the open air simply fenced off the perimeter of the airfield. This 'departure lounge' is a tin 'cattle shed'. Inside this tin shed the passengers are herded through a labyrinth of mash fence corridors wide enough for 3 people abreast. There is no SEATING, heating/air conditioning or TOILET facilities in this tin shed and regularly the passengers have to stand...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - someone else took my baggage

Posted: 2014-02-27 by    fiona griffith
Complaint Rating:  0 % with 0 votes
Did not realise I had someone else baggage. unfortunately there were 3 suitcases the same make and colour.Ihad gone to meet a friend as I had not seen for 17 years, so we were talking so muchthe night had gone quickly. when I arrived her appartment I realized I had someone else suitcase. the phone had been ringing and as I had unknown number I did not take any notice. as this was the case I contacted the number which the suitcase belonged, I then got in touch with the airport and they would not give me back my suitcase until I went and took it to their rightful owner whih was staying in Gstaad switzerland...
Complaint comments Comments Complaint country Switzerland Complaint category Airlines

EasyJet - overcharging

Posted: 2013-12-18 by    christos ioannidis
Complaint Rating:  100 % with 1 votes
easy jet is riping customers i was traveling with my doughter who is a student from liverpool to larnaca i checked in at easyjet counter and we paid for an extra laguage 10GPB which is clearly stated and is alright we also had from i handbag each as we are allowed apart from that i was holding my doueghters lap-top and she had a womans hand bag on her shoulder when it was time to board the plane and we are at the gate the easyjet lady on the counter said to us that we are not allowed to carry the lap-top and the hand-bag on board because its consider as an extra lagguage!! she asked from us to pay...
Complaint comments Comments Complaint country Cyprus Complaint category Airlines

EasyJet - Online booking error

Posted: 2013-12-04 by    Lost Yank
Complaint Rating:  0 % with 0 votes
Being a Yank, I am totally unaware of the various surrounding London airports. During a online booking for a future trip, six (6) months in advance. I entered LON as my airport destination, however at the time of booking the term Southend can up during the normal accelerated keystroking, a major error was about to insure at my expense. Within the 24 hour cancellation window stated in their webpage, I spent $60US in international calls to politely cancel my 70 eur tickets, foolish, but I wanted to do the right thing, not expecting to spend an amount equal to the booking. This was in addition to numerous...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - over charging

Posted: 2013-09-25 by    richard Stead
Complaint Rating:  0 % with 0 votes
Having purchased a trip in a charity auction to Madeira we were unable to go. I gave the trip to friends who tried to change the names on the EASYJET flight. Not only did Easy jet want to charges 42 euros per person each way ie 168 euros for a simple name change but ALSO an extra 58 euros for the cost increase of the flight from the original date. Even if they can justify the name change charge how can they justify the extra flight charge for a name change??? I have flown with Easy jet probably 15 times in the last year and I can promise them if I can possibly book with any other airline in future...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - tax free purchase on board

Posted: 2013-08-26 by    louise bruinsma
Complaint Rating:  0 % with 0 votes
In May of this year (2013) I flew with Easyjet from Amsterdam to London Gatwick (flight U28872, May 8th 2013). On board I saw a taxfree article I wanted in the Easyjet Magazine: Zipper earphones. I ordered them and paid for it by creditcard (approx. 13 euros). The steward, by the name of Ian, came back to me and told me that inexplicably the article was not on board. He could not give me a refund. He apologized and told me to get into contact with Easyjet Customer Services and they would sort it out for me. On the airport there was no Easyjet Customer Services or any Easyjet office to contact on...
Complaint comments Comments Complaint country Netherlands Complaint category Airlines

EasyJet - England, Bedfordshire, Luton - 2ND CHECK IN BAG FEES

Posted: 2013-07-01 by    ochg1
Complaint Rating:  100 % with 1 votes
I booked a flight for my mother from Milan to Gatwick, I also booked and paid for a 2nd bag. Easyjet did not make it clear, that the 2 bag is not for additional weight but for the 20KG allowance to be spread over 2 bags. This is not what I wanted at all, as my mother needed the extra weight, thus the need for an extra bag. I tried to cancel this extra bag, but Easyjet refused to refund for the additional bag fee. Saying they could not make allowances. Allowances for what??? My mother is not using another bag, so her 20KG weight allowance will be in one bag. It was cheaper to ship a bag to the UK,...
Complaint comments Comments Complaint country United Kingdom, England|Bedfordshire, Luton Complaint category Airlines

EasyJet - Stolen Luggage

Posted: 2013-06-10 by    JD5
Complaint Rating:  100 % with 1 votes
On Saturday June 1st 2013 I took a flight from Rome, Fiumicino to Gatwick; the 11am flight. After I landed and reached my destination in Oxford, I discovered that items had been taken from my luggage: a Nikon camera and clothing. These are valuable things to me and not easily replaceable.

Immediately afterwards, I tried to contact Easyjet by phone to find out what would be done about the situation or what I should do, but I could not get through. So instead I emailed them--as Easyjet's website recommends. That was a week ago, and I've still not received a response, except...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - Air booking in arrangements

Posted: 2013-04-30 by    Geogeoff
Complaint Rating:  0 % with 0 votes
We had a very pleasant experience of the Azamara cruise itself, from 21 April 2013 to 28 April 2013. My complaint is that the air travel arrangements were extremely deficient on the way home, travelling with Easyjet on an Azamara "block booking." My husband and I and at least 6 other couples from the Azamara cruise were traveling home to Gatwick London on Easyjet 8574 departing at 15.35.from Barcelona. We were all couples and all allocated separate seats with husbands and wives sitting apart. The airline refused when requested by the passengers to allow spouses to sit together, unless...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - ISS STAFF VIENNA

Posted: 2013-03-03 by    Nicki Earl
Complaint Rating:  0 % with 0 votes
We had the same issue last night see my complaint to ISS EasyJet and Watchdog, I will infor the police in both countries
Booking reference EKSGBM8
Return Flight Details
Vienna to London Gatwick (South Terminal)
Dep 18 February 2013 20:50
Arr 18 February 2013 22:15
Flight 5360
Check in opens 18 February 2013 18:50
Check in closes 18 February 2013 20:10
Seat Numbers 18 E and f

Dear All
I am writing to voice my absolute disgust and anger at our treatment on your flight (EZY5360) from Vienna to London (Gatwick)...
Complaint comments Comments Complaint country Austria Complaint category Airlines

EasyJet - Staff misbehviour

Posted: 2013-02-16 by    Fuad alkhaldy
Complaint Rating:  0 % with 0 votes
I was flying out of Malaga to paris and this was my first time with easyjet so all I new is that I had to buy baggage so I did buy 9 cases and when I arrived to the check-in counter the lady asked me to pay for extra weight I requested to see the manager and when she came I explained the situation and dhe was not helpful and started threatening me to take me off the flight and we were 6 plus one infant.
I don't understand what kind of behaviour is this but I am sure that this was my last flight with them. Very bad staff...
Complaint comments Comments Complaint country Kuwait Complaint category Airlines

EasyJet - luggage/customer service complaint

Posted: 2012-12-03 by    lm2012
Complaint Rating:  100 % with 1 votes
I am writing to voice my absolute disgust and anger at my treatment on my flight (EZY5360) from Vienna to London (Gatwick) on the evening of Monday 19th November- 20.50pm.

My passage through security and the gate in London went smoothly, no complications, and my hand luggage was checked and fit into your baggage gauge fine, with the guards stating that it was absolutely fine. However, on my return flight in Vienna, I was told my luggage did not fit your requirements as there was a slight tilt when placing my luggage into your gauge. This was a completely different sequence of events...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - WORST SERVICE

Posted: 2012-12-02 by    FOF
Complaint Rating:  0 % with 0 votes
We arrived at Rome Fiumicino airport 2 hours before our flight. We check on the board for our flight, we need to proceed to counter 179 for check-in. When we went to the counter, it was closed (light off) and noone is at the counter. So we thought it was too early, then we waited 15 minutes and went back to the counter it was still closed.

We decided to just line up at other counter of easyjet, and waited for 1 hour the line was barely moving.
With the very short time left for our flight, we have no choice but to go straight to the counter and told the employee we are leaving...
Complaint comments Comments Complaint country Italy Complaint category Airlines

EasyJet - booking admin fee

Posted: 2012-11-27 by    tai a
Complaint Rating:  100 % with 1 votes
I know it's long, but this is a rather hilarious correspondence I had with the automatons that is "customer service" at Easyjet. In the end i was doing it for comic value knowing that they were never going to actually help me...


Your Question has been Submitted

Question Reference # 121118-002218

Hi,

I would like to make two separate return flights in January. One is with a child, the other is without. When I try and book the second flights the website automatically carried through the same number of passengers, and...
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

EasyJet - low quality service

Posted: 2012-11-10 by    One piece
Complaint Rating:  0 % with 0 votes
dear sir,
I chose your company as my first choice for traveling from amsterdam to geneva on 10, nov, 2012, but now I was so disappointed by the service of your staff! When i was getting on board, your staff brought a lot of trouble. She prohibitted me from going on board just because she didn't understand what a return visa is used for!! When I tried to explain it to her, she even didn't listen to me and kept bringing me trouble! This is the worst traveling experience I've ever have!...
Complaint comments Comments Complaint country Netherlands Complaint category Passport Services

EasyJet - England, Cheshire, Liverpool - poor staff security

Posted: 2012-09-20 by    phillangers
Complaint Rating:  0 % with 0 votes
Dear Sir,
My wife and her friend returned from Amsterdam on 9th August 2012 on the 10pm flight. She had enjoyed a great day. She was sat next to a couple of local Liverpool males who had obviously been under the influence of the the local cafe product. One of the males pulled out his lighter and was lighting against the paper holder behind the seats. He kept doing this and was close to lighting the paper. My wife was horrified by this and brought it to the attention of the stewardesses on the flight. They obviously had a long day and instead of minitoring the male just waited a short time...
Complaint comments Comments Complaint country United Kingdom, England|Cheshire, Liverpool Complaint category Airlines

EasyJet - always late

Posted: 2012-09-08 by    stenness
Complaint Rating:  0 % with 0 votes
I am a regular flier with easyjet but their departures are late too often latest four andhalf hours milan to edinburgh 31st august. I have one flight booked with easyjet but that is my last one. Dont use them....
Complaint comments Comments Complaint country United Kingdom Complaint category Airlines

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